Manage Sun Tan City

How to cancel your sun tan city membership and avoid hidden charges

What sun tan city is and why cancellation matters

Sun Tan City is a nationwide chain of more than 250 tanning and wellness salons operating across the United States. The company offers tiered membership plans-including VIP all-access, Fastest, Faster, Fast, and Instant levels-that bundle UV tanning beds, spray booths, and recovery equipment at discounted monthly or annual rates. Members can freeze or cancel memberships, though the process has generated significant consumer complaints about unexpected billing and account confusion. Understanding how to cancel properly is your first defense against unwanted charges.

At Stopee, we've tracked cancellation patterns for Sun Tan City and found a recurring issue: many members believe they've cancelled but continue to receive charges weeks or months later. This guide walks you through the exact steps to cancel, explains your legal protections, and shows you how to document your cancellation so you can dispute any unauthorized charges. Stopee exists to empower you with clarity and confidence when ending subscriptions-and Sun Tan City is no exception.

Why members cancel sun tan city

First, many members cancel because they no longer use their membership or have moved away from a participating salon location. Next, others cancel after discovering unexpected charges, confusing billing practices, or promotional offers that didn't deliver promised savings. Keep in mind that some members freeze temporarily instead of cancelling, which locks in pricing but charges a $5 freeze fee. Most importantly, your reason for cancelling is yours alone-what matters is executing the cancellation correctly so you're not billed again.

Common billing concerns that drive cancellations

Customer feedback collected from review platforms and the Better Business Bureau reveals consistent patterns. Members frequently report being charged after they initiated cancellation, experiencing confusion about when a freeze expires, or discovering that promotional "cancel anytime" promises didn't match the cancellation experience. Several reviewers describe lengthy back-and-forths to obtain refunds or stop ongoing charges. These aren't isolated complaints; they're actionable warnings that show you exactly what to prepare for when you cancel.

Understanding sun tan city membership plans and pricing

Sun Tan City membership tiers vary in access and cost, with pricing that changes by salon location. Here's what each plan typically includes so you can confirm which one you're cancelling.

Pricing varies significantly by salon, so the company typically displays "select salon for pricing" on its website. Promotional offers-such as reduced join fees or waived enrollment costs-are common, and some explicitly advertise "cancel anytime" terms. Keep in mind that promotional pricing may differ from standard monthly rates, and upgrades can change your billing cycle. When you cancel, you'll need to confirm which plan you're enrolled in so you can verify the final charge and any refund owed.

Why you should cancel and when freezing is the better choice

Deciding between cancellation and freezing depends on your situation and how you use your membership.

Reasons to cancel your sun tan city membership

Cancel your membership if you don't plan to return to tanning for the foreseeable future, have relocated away from all participating salons, or want to stop recurring charges immediately. Cancellation ends your contract and halts all future billing-no monthly fees, no freeze charges, no surprise drafts. If you're confident you won't use the service again, cancellation is the cleaner choice.

When freezing makes sense instead

Freeze your membership if you anticipate returning within a few months-for example, if you're traveling temporarily or have a short-term scheduling conflict. A freeze typically locks in your current pricing and charges a $5 freeze fee per billing cycle, but it pauses billing for future months. After your freeze window ends, your membership reactivates at the locked rate. Freezing is useful if you want to preserve your existing plan terms or promotional pricing without the commitment of ongoing charges.

At Stopee, we recommend cancelling if you have any doubt about returning; it's easier to rejoin with a new promotional offer than to dispute ongoing charges from a frozen account. However, if you're certain you'll return and want to lock in current pricing, freezing is a valid option-just confirm the freeze end date in writing before you close the app.

How to cancel your sun tan city membership step by step

Sun Tan City only accepts cancellations through their app or website; phone, email, and chat are not valid cancellation channels. Here's exactly how to do it.

Cancelling via the sun tan city app

1. Open the Sun Tan City app on your phone and log in with your email and password.
   • If you don't have the app, download it from the App Store (iOS) or Google Play (Android).
   • If you've forgotten your password, tap "Forgot Password" and follow the email reset link.
2. Navigate to your account or membership settings, usually found in the bottom menu or your profile icon.
   • Look for tabs labeled "Account," "My Membership," "Settings," or "Billing."
3. Find the option to "Cancel Membership," "End Membership," or "Remove Plan."
   • Sun Tan City may ask why you're cancelling; answer honestly so they understand customer feedback.
   • Read all prompts carefully-the app may offer a temporary discount or freeze option before confirming cancellation.
4. Confirm the cancellation date.
   • Most subscriptions cancel at the end of your current billing cycle, not immediately.
   • Note the exact cancellation date shown on screen.
5. Review the confirmation message and take a screenshot.
   • Scroll to the bottom of the confirmation and capture the full confirmation number or order ID.
   • Take a second screenshot showing today's date and time (visible in your phone's status bar).
6. Save the screenshots to your phone or email them to yourself immediately.
   • You'll need these if you're charged after your cancellation date.

Cancelling via the sun tan city website

1. Go to suntancity.com and log in to your account using your email and password.
   • If you're not logged in, click "Account," "Login," or "Member Login" (exact wording varies by page).
2. Click on your account name or profile icon, usually in the top right corner.
   • Select "My Account," "Account Settings," or "Membership Management."
3. Locate the section for "Membership," "Subscription," or "Billing."
   • You may see a summary of your plan, next billing date, and payment method.
4. Find the "Cancel," "End Membership," or "Remove Plan" button.
   • Click it to begin the cancellation process.
5. Respond to any prompts asking why you're cancelling or offering alternative options.
   • Sun Tan City may show a discount or freeze offer; you can decline and proceed with cancellation.
   • Do not click "freeze" unless you intend to freeze temporarily.
6. Confirm your cancellation and record the confirmation date.
   • Your membership will cancel at the end of your current billing cycle unless the screen says otherwise.
7. Take a full-page screenshot of the confirmation page, showing the confirmation number and cancellation date.
   • Use your browser's screenshot tool (print-to-PDF on Windows; Shift+Command+4 on Mac).
   • Email the screenshot to yourself as a backup.

Freezing your membership instead of cancelling

If you decide to freeze instead, follow the same login steps above but select "Freeze Membership" or "Pause Membership" instead of cancel. You'll be charged a $5 freeze fee and your membership will pause for a set number of days (often 30, 60, or 90). Confirm the freeze end date before you exit the app or browser, and screenshot that confirmation too.

What happens after you cancel and how to confirm it worked

After you submit your cancellation, you have responsibilities to verify that it took effect and to watch for unauthorized charges.

Verify your cancellation immediately

First, log back into your Sun Tan City account within 24 hours and confirm that your membership status has changed to "Cancelled" or "Inactive." Next, check that your payment method is no longer attached to a future charge-you may see "No upcoming billing date" or similar language. Keep in mind that some companies remove your ability to view your membership details after cancellation, so screenshot everything while you still can. Most importantly, mark your calendar with a date one week after your cancellation date; that's when you'll check your bank account or credit card to confirm you were not charged.

Monitor your bank and credit card statements

Check your statement on the date Sun Tan City said it would stop billing, then check again one week later. Look for any charge labeled "Sun Tan City," "STC," or similar-even small charges like the $5 freeze fee. If you see a charge after your cancellation date, document it immediately with a screenshot of your statement and the timestamp. At Stopee, we recommend setting a phone reminder for 7 days after your cancellation date so you don't forget to verify.

What to do if you're still being charged

If Sun Tan City charges you after your confirmed cancellation date, you have legal protections. Take these steps immediately:

1. Contact your bank or credit card issuer and report the unauthorized charge.
   • Most banks allow you to dispute a charge within 60 days of the transaction.
   • Explain that you cancelled via the app or website and can provide the confirmation screenshots.
2. Request a chargeback or refund from your bank while you pursue resolution with Sun Tan City.
   • A chargeback reverses the charge on your account while your bank investigates.
3. Contact Sun Tan City in writing (email to their support address, if available) and include your cancellation screenshots.
   • State that you cancelled on [date] and request a full refund of any post-cancellation charges.
   • Keep a copy of your email for your records.
4. If Sun Tan City doesn't respond within 10 business days, file a complaint with the Better Business Bureau or your state's attorney general office.
   • This creates an official record and may trigger a response from the company's legal team.

Your refund rights and what you're entitled to

If you cancelled before your next billing date, you should not be charged for the following month. If you were charged, you're entitled to a refund under consumer protection law.

Federal law protects you against unauthorized charges

The Federal Trade Commission Act (FTC Act) Section 5 prohibits unfair or deceptive practices in commerce. This means that if Sun Tan City promises you can "cancel anytime" but then charges you after cancellation, that's potentially deceptive and unlawful. Additionally, the Truth in Lending Act and similar state consumer protection laws require companies to honor cancellation requests promptly. Stopee reminds you that these are not just theoretical protections-you can invoke them when disputing a charge with your bank or in a complaint to the FTC.

How much refund you're owed

You are entitled to a refund of any charges applied after your confirmed cancellation date. If you cancelled mid-billing cycle and paid for a full month you didn't use, you may be owed a pro-rated refund for the unused portion-though this depends on the specific plan terms. Never accept a partial refund if the full amount was charged after your cancellation date; insist on the full refund and escalate if needed.

Escalation steps if the company refuses

If Sun Tan City refuses to refund unauthorized post-cancellation charges, file a complaint with:

• The Federal Trade Commission at reportfraud.ftc.gov or by calling 1-877-438-4338
• Your state's attorney general office (find yours at naag.org)
• The Better Business Bureau at bbb.org
• Your state's consumer protection agency or department of commerce

These agencies investigate complaints and can pressure companies to refund unlawful charges. At Stopee, we've seen cases where a single FTC complaint or BBB escalation prompt refunds that customer service couldn't authorize-so don't give up if your first attempt fails.

Common mistakes that cost you money after cancellation

We understand the frustration of cancelling only to face another charge; here's exactly what to avoid.

Mistake 1: confusing "freeze" with "cancel"

The app button for freezing and cancelling can appear close together or have similar names depending on your device. If you tap "freeze," you'll pay a $5 freeze fee and your membership will pause, not end. You'll be charged again when the freeze expires. Double-check the confirmation message after you submit-it must say "cancelled" or "ended," not "frozen." If you accidentally froze instead, log back in immediately and select cancel within the next 24 hours.

Mistake 2: not screenshotting your confirmation

Sun Tan City may delete or hide your cancellation confirmation after a certain period. If you can't prove you cancelled, disputing a post-cancellation charge becomes much harder. Screenshot the full confirmation page, including the date, confirmation number, and cancellation effective date. Send the screenshot to your email or cloud storage immediately so it's backed up outside your phone.

Mistake 3: cancelling only a few days before your billing date

If you cancel on day 28 of a 30-day billing cycle, you might still be charged for the full next month if the company processes your cancellation too late. Cancel as far in advance as possible-ideally at least 7 days before your next billing date. If you're within 7 days, call your bank to place a "stop payment" order on future Sun Tan City charges while you wait for the cancellation to take effect.

Mistake 4: losing access to your proof

After cancellation, Sun Tan City may prevent you from viewing your account or membership history. Write down the following information on paper or in a document before you cancel: your account email, membership number (if visible), the exact date and time you cancelled, and the cancellation confirmation number. Stopee recommends creating a simple one-page document with these details and attaching a screenshot of your confirmation-print it or save it as a PDF so you have a permanent record even if the company deletes your account access.

Mistake 5: not checking your statement on the cancellation date

The most expensive mistake is assuming cancellation worked without verifying. Mark your calendar for the date Sun Tan City said you'd stop being charged, then check your bank or credit card statement that same day. If you see a charge, contact your bank immediately. Disputing charges within 30 days is faster and easier than trying to recover money months later.

Common questions and what customers report about cancellation

Based on feedback Stopee has collected from review platforms, social media, and consumer complaint databases, here are the patterns members experience most often.

Your checklist before and after cancelling

Use this checklist to ensure you don't miss a single step and to have evidence if any disputes arise.

Before you cancel

• Log into your account and confirm your current plan name and next billing date
• Screenshot your current membership details, plan name, and billing cycle
• Locate your account email and write it down
• Check if you need to contact any specific location (if you have a home salon)
• Ensure you have access to the Sun Tan City app or a working web browser
• Set a calendar reminder for 7 days after your cancellation date to verify you weren't charged

During cancellation

• Log in via app or website (not phone or email)
• Navigate to account settings and find the cancel option
• Do not select "freeze" unless you intend to freeze
• Confirm the cancellation-read the final confirmation page carefully
• Record the cancellation date shown on screen
• Take a screenshot of the full confirmation, including any confirmation number
• Email the screenshot to yourself immediately as a backup

After you cancel

• Wait 24 hours, then log in again to verify your membership status is "Cancelled" or "Inactive"
• Take another screenshot of your cancelled status
• Check your bank or credit card statement on the cancellation effective date
• Check again 7 days later to ensure no additional charges appeared
• If you see any charge after cancellation, contact your bank immediately for a dispute
• If charged, email Sun Tan City with your confirmation screenshots and demand a refund
• If refused, file a complaint with the FTC, your state's attorney general, and the BBB

How stopee helps you stay protected

Cancelling a gym, tanning salon, or wellness membership should be straightforward-but companies often design the process to be confusing or deliberately difficult. Stopee has helped thousands of consumers cancel problematic subscriptions like Sun Tan City by providing step-by-step guidance, documenting common traps, and arming you with your legal rights. When you follow this guide exactly, you eliminate the most common reasons post-cancellation charges occur: confusion about the difference between freeze and cancel, lack of documentation, or missing the cancellation deadline.

At Stopee, we've reviewed hundreds of Sun Tan City cancellation experiences and compiled the exact steps, warnings, and escalation paths that work. We know that billing disputes are stressful and time-consuming, so we've done the research for you-from federal consumer protection law to real-world complaint patterns. Your next step is to execute your cancellation today using this guide, screenshot your confirmation, and mark your calendar to verify the charge stopped. Stopee is here to empower you with the clarity and confidence to cancel any subscription without fear of hidden charges or surprise billing.

Cancellation address and contact information

While Sun Tan City only processes cancellations through their app or website, here's the official contact information if you need to escalate a billing dispute or file a complaint:

• Website: suntancity.com
• Contact page: suntancity.com/contact-us
• Mobile app: Sun Tan City (iOS App Store and Google Play)
• Better Business Bureau: Search "Sun Tan City" at bbb.org to file a complaint
• Federal Trade Commission: reportfraud.ftc.gov or 1-877-438-4338
• Your state attorney general: Visit naag.org to find your state's consumer protection contact

If you're charged after your cancellation, do not delay-contact your bank within 60 days to dispute the charge. At Stopee, we've seen refunds approved much faster when you combine three things: a screenshot of your cancellation confirmation, documentation from your bank showing the unauthorized post-cancellation charge, and a complaint filed with your state's attorney general. You have the right to cancel without ongoing charges, and these tools ensure that right is enforced.