Manage GoodLeap

How to cancel your GoodLeap loan and protect your financial rights

What GoodLeap is and why you might need to cancel

GoodLeap is a U.S.-based fintech company that finances residential energy projects and home improvements, including solar panels, battery storage, and HVAC upgrades. The company operates as both a lender and loan servicer, working through contractor networks across most states. Unlike subscription services you can switch off with a click, GoodLeap loans are formal financing agreements secured against your home or property-which means cancellation is more complex, but absolutely possible when you understand your legal rights.

If you've financed a solar installation, home upgrade, or other project through GoodLeap and now want to exit the agreement, Stopee is here to walk you through every option. Whether you've regretted the purchase, discovered better terms elsewhere, or simply changed your mind, you have legal protections-and this guide shows you exactly how to use them.

GoodLeap's loan types and typical terms

GoodLeap offers several financing products designed to make large home projects accessible. Understanding which product you hold is your first step toward cancellation.

Why customers cancel GoodLeap loans

Most borrowers who cancel cite one of these reasons: discovering lower interest rates elsewhere, dissatisfaction with contractor work, unexpected energy savings that make the loan unnecessary, or simply regretting the long-term commitment. Others cancel because they're relocating, refinancing their home, or selling their property. Whatever your reason, Stopee recognizes that your decision to exit is valid-and federal law protects you during specific windows.

Your federal right to rescind: the 3-business-day window

Federal law gives you a powerful legal tool called the Right of Rescission, and understanding it is critical to your cancellation strategy.

The right of rescission explained

Under the Truth in Lending Act (TILA), section 1026.23, if your GoodLeap loan is secured by your primary residence, you have the right to cancel the transaction without penalty within 3 business days after the loan closing. This means you can stop the financing entirely-no interest, no prepayment fees, no questions asked.

Important: The 3-day clock starts from the date of closing, not the date you sign paperwork. Business days exclude weekends and federal holidays. If the closing occurred on a Friday, your 3-day window extends through the following Wednesday. If you miss this window by even one day, you lose this right, so act immediately if you're within the timeframe.

How to exercise rescission before the deadline expires

If you are still within 3 business days of closing, follow these steps to formally rescind your GoodLeap loan:

1. Calculate your exact deadline. Count 3 business days from your loan closing date, excluding weekends and federal holidays.
   • Write down the closing date from your loan documents
   • Mark business days only on a calendar
   • Confirm your final deadline in writing
2. Prepare a written rescission notice. You must send written notice-email alone may not satisfy legal requirements.
   • Address the letter to GoodLeap's rescission agent (found in your Truth in Lending Disclosure or closing documents)
   • State clearly: "I hereby rescind the above-referenced loan transaction"
   • Include your full name, loan number, and property address
   • Sign and date the letter
3. Send via certified mail with return receipt requested. This creates proof of delivery that holds up in disputes.
   • Do not email or call-use only certified mail for legal protection
   • Keep the receipt and tracking number
   • Request return receipt so you have proof GoodLeap received it
4. Send to the correct address. Check your loan documents for the official rescission address; if not listed, contact GoodLeap customer service for confirmation before mailing.
   • Verify the address is current by calling GoodLeap directly
   • Do not guess-wrong address voids your notice
5. Document everything. Keep copies of the letter, certified mail receipt, and tracking number in a secure folder.
   • Take photos of the envelope and receipt
   • Store digital copies in email and cloud storage

Warning: Rescission cancels the loan financing but does not automatically cancel any installation contract between you and the contractor. If work has already begun, you may still owe the contractor separately-review your installation agreement carefully. GoodLeap can only stop lending; it cannot force a contractor to halt or refund.

Cancellation methods after the rescission period expires

If you are beyond the 3-business-day rescission window, you have other legal and practical options to exit your GoodLeap loan.

Payoff in full

The most straightforward method is to pay off the entire remaining balance. This immediately ends your loan obligation and releases any lien GoodLeap holds against your property.

1. Request a formal payoff quote from GoodLeap. Contact their customer service or loan servicer and ask for a written payoff statement.
   • Specify that you want the payoff amount as of a specific date (ideally 7 to 10 days out to account for daily interest)
   • Request the quote in writing via email or mail
   • Ask whether there are any prepayment penalties
2. Review the payoff statement carefully. Verify the remaining principal, accrued interest, and any fees.
   • Compare the amount to your most recent statement
   • Calculate daily interest to spot discrepancies
   • Ask GoodLeap to explain any unexpected charges
3. Arrange payment through the method GoodLeap specifies. Most servicers accept wire transfer, ACH, or check.
   • Use wire transfer or certified check for fastest processing
   • Request confirmation of payment receipt
   • Keep all payment records
4. Request a release of lien or UCC filing. Once paid in full, GoodLeap must file a UCC-3 termination statement to remove the lien from your property.
   • Confirm in writing that GoodLeap has released the lien within 10 to 15 business days
   • Verify with your county recorder's office that the lien has been removed

Pro tip: If you're refinancing your home or selling your property, your lender or title company will push GoodLeap to provide a payoff quote. Use that process to negotiate or verify the amount-you are not alone in this conversation.

Refinance with another lender

If you've found better terms elsewhere, you can refinance your GoodLeap loan by having a new lender pay off GoodLeap directly. This transfers your debt to the new lender without you having to front the cash.

1. Shop for a new loan. Compare rates from banks, credit unions, or alternative fintech lenders.
   • Gather your GoodLeap account number, loan amount, and term
   • Get pre-approved with at least 2 to 3 alternative lenders
   • Ask each lender whether they will pay off a GoodLeap loan directly
2. Request a payoff quote from GoodLeap for your refinancing lender. The new lender will handle this request as part of their underwriting process.
   • Provide the new lender with GoodLeap's servicer contact information
   • Ensure the new lender receives the payoff statement in writing
3. Close the new loan. Once approved, your new lender disburses funds directly to GoodLeap to pay off your balance.
   • Attend the closing and sign all documents
   • Confirm that GoodLeap received the payoff
   • Request written confirmation that your GoodLeap loan is satisfied
4. Verify the lien release. Check your property records to confirm GoodLeap's lien has been removed within 10 to 15 days of payoff.
   • Contact your county recorder's office
   • Request a UCC lien search under your name

Cancellation timeline and what to expect

The speed of your cancellation depends on which method you choose and how quickly GoodLeap processes your request.

Do not assume your loan is cancelled just because you've sent payment. Follow up with GoodLeap in writing 10 days after your payoff or rescission notice to confirm they have processed your request and filed the lien release.

What happens after you cancel

Cancellation is not instantaneous-several steps occur behind the scenes before your obligation is fully dissolved.

Lien release and property title cleanup

When you cancel a GoodLeap loan, the company holds a lien (a legal claim) against your property or equipment. Releasing this lien is not automatic; you must request it in writing and verify it has been filed with your county recorder's office.

1. Request a UCC-3 termination statement in writing from GoodLeap immediately after payoff or rescission.
   • Email or mail GoodLeap asking for written confirmation of the lien release
   • Include your loan number and the date of payoff or rescission
   • Ask for a specific date by which GoodLeap will file the termination
2. Monitor your county recorder's records. Check the UCC filing database 15 days after payoff to confirm the lien has been removed.
   • Visit your county recorder's website and search by your name
   • Look for a UCC-3 termination statement filed by GoodLeap
   • Print a copy for your records
3. Follow up if the lien is not released. If 20 business days have passed and the lien is still active, send a second written request via certified mail.
   • Reference your original payoff confirmation
   • Cite your state's UCC filing timeline (typically 10 to 15 business days)
   • Request written explanation for the delay

Account statements and final documentation

After cancellation, GoodLeap should send you final account statements showing a zero balance and confirmation that the loan has been satisfied. Request these proactively.

1. Ask GoodLeap in writing for a final account statement showing zero balance owed.
   • Request this within 5 business days of payoff
   • Ask that it be sent via email and mail
   • Print and file a copy with your property documents
2. Obtain a "satisfaction" letter or loan payoff confirmation. Some servicers provide a formal letter stating the loan is satisfied and no further payments are due.
   • Request this specifically if not provided automatically
   • Store it with your deed and other property title documents

Common mistakes to avoid when cancelling

Cancelling a financed loan is stressful, and small errors can delay your exit or leave you exposed legally. Here are the pitfalls Stopee has seen customers stumble into.

Mistaking rescission timing

The 3-business-day rescission window is your strongest legal tool-and it expires fast. Many borrowers miss it by misunderstanding when the clock starts or by not counting business days correctly. If you close on a Friday afternoon and assume you have until the following Friday, you're wrong. You have until the next Wednesday. If you close on a Wednesday, you have until Friday. A single day's delay forfeits your right permanently.

Action: Calculate your deadline the moment you close. Mark it on your calendar in red. If you are within the window, send rescission notice immediately-do not wait to shop for alternatives first.

Sending rescission notice by email or phone

Federal law requires written notice. An email or phone call does not satisfy this requirement and will not stop your loan. You must send certified mail with return receipt. Anything less is legally insufficient and leaves you without proof.

Action: Prepare your rescission letter, visit the post office, and send it certified mail with return receipt on the same day. Do not delay. Keep the receipt and tracking number permanently.

Ignoring the installation contract

GoodLeap's loan finances the work, but the contractor performs it. Rescinding the loan does not cancel the installation contract. If work has begun, the contractor may still demand payment or completion. You may be liable to the contractor separately from your liability to GoodLeap.

Action: Review your installation agreement separately. Understand the contractor's cancellation terms. If you rescind the loan before work begins, you will likely avoid contractor liability. If work is underway, contact the contractor directly and discuss your options.

Failing to request the payoff quote in writing

Some borrowers call GoodLeap, get a verbal payoff amount over the phone, and pay it-then discover weeks later that GoodLeap claims they still owe money because the amount was incorrect or changed. A verbal quote is worthless. You need a written, dated payoff statement.

Action: Always request payoff quotes via email or certified mail. Ask GoodLeap to specify the exact date the quote is valid through. Request the statement in writing before you arrange payment.

Assuming the lien is released automatically

After you pay off GoodLeap, the company must file a UCC-3 termination statement to release its lien. This does not happen automatically on most servicers' systems. You must request it explicitly and verify it has been filed. Months or years later, you may discover the lien is still active on your property-creating problems when you sell or refinance.

Action: Send a written lien release request immediately upon payoff. Check your county recorder's website 15 days later. If the lien has not been released, send a second notice via certified mail.

Your consumer rights and legal protections

Federal and state laws protect borrowers throughout the cancellation process. Knowing your rights gives you confidence and leverage in disputes.

Truth in lending act (TILA) and the right of rescission

Under TILA section 1026.23, borrowers have the unconditional right to cancel loans secured by their primary residence within 3 business days of closing. This right cannot be waived, and GoodLeap cannot impose penalties for exercising it. If GoodLeap refuses to honor a valid rescission, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) or pursue damages under TILA in small claims court.

Equal credit opportunity act (ECOA) and fair lending

If you believe GoodLeap denied you favorable cancellation terms or treated you differently based on race, gender, age, or national origin, you have rights under ECOA. Document all interactions and file a complaint with the CFPB if you suspect discrimination.

Fair debt collection practices act (FDCPA)

If a third-party debt collector contacts you on behalf of GoodLeap, they must follow strict rules: no calls before 8 a.m. or after 9 p.m., no harassment, and no false statements. If a collector violates these rules, you can sue for damages and demand they stop contact immediately.

State consumer protection laws

Most states have consumer protection statutes that regulate lenders and loan servicers. Some states impose stricter payoff timelines, lien release requirements, or rescission periods than federal law. Stopee recommends you research your state's specific regulations by contacting your state Attorney General's office.

Escalation and regulatory complaints

If GoodLeap refuses to cancel your loan, ignores your rescission notice, or processes your payoff incorrectly, file a formal complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov. The CFPB investigates and forces lenders to respond. You can also file with your state's Attorney General and your state banking regulator.

Refunds and money you can recover

How much money you recover depends on which cancellation method you use and when you cancel.

Rescission refunds

If you rescind within 3 business days, GoodLeap must return all fees, interest, and closing costs you paid. You owe nothing except any cash advances the lender funded directly to contractors (for work already completed).

Pro tip: If a contractor began work before you rescinded, you may owe the contractor for materials and labor already delivered-but not GoodLeap. Negotiate with the contractor directly.

Payoff refunds

When you pay off after the rescission period, you owe the remaining principal plus accrued interest through the payoff date. GoodLeap typically waives prepayment penalties, but verify this in your loan agreement. You recover no interest paid in the past, only avoid future interest.

Overpayment and credit balances

If you send a payment larger than the payoff amount (e.g., you wire funds that take 3 days to clear and interest accrues), GoodLeap must refund the overage within 30 days. Send a written request for the refund with your account number and the amount due.

What to do before you contact GoodLeap

Preparation prevents frustration and protects you legally. Before you reach out to cancel, follow this checklist.

• Gather all loan documents: closing disclosures, promissory notes, loan agreements, and UCC-1 financing statements.
• Calculate your exact rescission deadline if you are within 3 business days of closing.
• Identify the correct mailing address for rescission notices (from your Truth in Lending Disclosure or by calling GoodLeap's customer service line).
• Decide your cancellation method: rescission, payoff, or refinance.
• If paying off, contact GoodLeap in writing to request a formal payoff quote valid for at least 10 days.
• Review your installation contract separately to understand contractor cancellation terms.
• Document everything: emails, phone calls, postal receipts, quotes, and payment confirmations.
• Research your state's specific consumer laws by visiting your state Attorney General's website.
• Keep all original documents and copies in a dedicated folder (physical and digital).

Frequently encountered obstacles and how to overcome them

Even when you follow every step correctly, GoodLeap's customer service may create unnecessary hurdles. Here's how to push through.

GoodLeap won't provide a written payoff quote

Send a written request via certified mail asking for the payoff quote within 5 business days. Cite your Truth in Lending disclosure, which requires GoodLeap to provide this information on request. If they ignore the certified letter, file a complaint with the CFPB. Most servicers comply once a regulatory complaint is filed.

GoodLeap claims your rescission was late

If GoodLeap refuses your rescission claim on the grounds that your notice was late, review the certified mail receipt. The receipt proves the date GoodLeap received your notice. If you sent it within 3 business days of closing, you have a valid rescission regardless of GoodLeap's response. File a CFPB complaint immediately and cite TILA section 1026.23.

Lien not released after 20 business days

Send a second certified letter to GoodLeap referencing the original payoff, citing your state's UCC filing deadlines (typically 10 to 15 business days), and demanding the lien be released within 5 business days or you will file a complaint with the CFPB and your state Attorney General.

Summary and your next steps

Cancelling a GoodLeap loan is legally possible-whether you use the powerful 3-business-day rescission right, arrange a full payoff, or refinance elsewhere. The key is acting quickly, understanding your rights, and documenting every step. Stopee has created this guide to empower you with the knowledge and process to take control of your financial obligation. Whether you're 2 days or 2 years into your loan, you have options, and federal law backs your right to exit.

Start today: If you are within 3 business days of closing, prepare your rescission notice immediately and send it via certified mail. If you are beyond the rescission window, request a written payoff quote and explore refinancing options. For questions or disputes, Stopee recommends filing a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov-it costs nothing and often resolves issues that customer service cannot or will not address.

Thousands of consumers have successfully cancelled GoodLeap loans using the methods in this guide. With clear documentation and knowledge of your rights, you can too. Stopee has helped borrowers like you navigate this process and emerge from unclear financing agreements with clarity and control. Visit Stopee.com for additional resources on cancelling financed contracts and protecting your consumer rights.

Contact information and complaint resources

Use these official channels to escalate disputes or file complaints about GoodLeap's cancellation practices.

For specific guidance on your loan or state, Stopee recommends you contact a consumer rights attorney. Many offer free initial consultations and can review your loan documents for rescission eligibility or prepayment penalties you might have missed. When you partner with legal expertise, your leverage in disputes increases substantially.

Cancelling a GoodLeap loan is your right-not a luxury or a mistake. Armed with the process in this guide and the knowledge that Stopee has helped thousands of consumers cancel similar financing agreements, you can move forward with confidence. Begin your cancellation today, document every interaction, and remember: federal law protects you at every step of this process.