Manage Fitness Your Way

How to cancel your fitness your way membership and get your money back

What is fitness your way

Fitness Your Way is a gym-access membership program run by Tivity Health that gives you entry to a nationwide network of participating fitness centers plus digital workout content. You typically access this program through your employer or health insurance plan, often at a discounted rate. The program offers multiple membership tiers, charges an initial enrollment fee, and bills you monthly for ongoing access. Your available clubs and pricing depend on your location and how you enrolled.

How the membership structure works

Fitness Your Way packages itself into three main tiers. The digital-only tier gives you access to virtual classes and on-demand video content without any gym visits. The basic tier opens up a large network of participating fitness centers nationwide. The premium or elite tier expands your club choices and includes higher-end facilities in some areas. Prices typically start around $10 monthly for digital-only access and near $19 for basic gym access, though you'll pay an initial enrollment fee of roughly $19 when you sign up. Your exact pricing, available clubs, and whether your enrollment fee gets waived depend entirely on your employer, your insurance provider, and your specific plan.

Why members decide to cancel

Members cancel Fitness Your Way for common reasons: you've found a gym closer to home, your fitness priorities have shifted, you're not using the membership enough to justify the cost, or you've discovered a better alternative. Some cancellations happen because you switched jobs or insurance plans. Whatever your reason, you have the right to terminate this membership without penalty, provided you follow the correct cancellation process and meet any notice requirements spelled out in your agreement.

Your consumer rights when canceling

Your membership agreement is a contract, and cancellation law protects you through federal and state regulations. The Federal Trade Commission Act (specifically the Restore Online Shoppers Confidence Act, or ROSCA) requires that companies make cancellation "as easy as" the signup process. This means if you enrolled online or by phone, the company should allow you to cancel the same way. Additionally, many state laws impose strict standards around negative-option billing, which is what Fitness Your Way uses-recurring charges that renew unless you actively stop them.

Federal trade commission protections

The FTC enforces rules that prevent companies from hiding cancellation methods or making the process unnecessarily difficult. Fitness Your Way must clearly disclose all material terms of the membership, including the cancellation procedure, the timing of charges, and any fees. If you discover that the company did not provide conspicuous cancellation instructions at enrollment, or if they refuse to honor your cancellation request, the FTC is your enforcement backstop. You can file a complaint with the FTC at reportfraud.ftc.gov at no cost.

State law advantages

Many states (including California, New York, and others) have enacted even stricter rules than the FTC requires. Some states mandate that companies process cancellations within specific timeframes-often 14 to 30 days-and that they send written confirmation. Your state attorney general's office is another powerful ally if Fitness Your Way ignores your cancellation or continues billing you after you've requested termination. Stopee recommends checking your state attorney general website for specific rules that apply to gym and health memberships in your area.

How to cancel your fitness your way membership

Stopping your Fitness Your Way charges involves following the cancellation method outlined in your membership agreement and contacting the right department. Stopee has reviewed common cancellation routes and identified the steps that work most reliably. Start here, document everything, and do not settle for vague promises.

Cancellation by phone

Phone cancellation is often the fastest route because you receive immediate confirmation and can ask questions in real time. Here is the step-by-step process:

1. Call Fitness Your Way customer service at 888-242-2060. This is the primary cancellation line.
2. Have your membership account number and PIN (if assigned) ready; the representative will ask for these to pull up your account.
3. State clearly: "I want to cancel my Fitness Your Way membership effective immediately" (or name your preferred end date).
4. Ask the representative to confirm your requested cancellation date and note which tier you are canceling.
5. Request a cancellation confirmation number and the date it becomes effective.
6. Ask when your final billing charge will occur and whether you are owed a refund or credit.
7. Write down the representative's name, the date and time of the call, and the confirmation number.

Pro tip: Call during business hours (typically Monday through Friday, 9 a.m. to 5 p.m. Eastern time) to avoid long wait times. If you encounter a representative who claims cancellation is unavailable by phone, escalate the call and ask to speak with a supervisor-this is a red flag that violates FTC rules.

Cancellation by certified mail

If you prefer a written record or if the company refuses your phone request, send a certified cancellation letter. This method creates proof of your request and is especially valuable if disputes arise later. Follow these steps:

1. Write a formal cancellation letter on plain paper or your computer, dated and signed by hand.
2. Include your name, membership account number, date of birth, and the email address associated with your account.
3. State: "I request immediate cancellation of my Fitness Your Way membership, effective [date or 'upon receipt']."
4. Include the sentence: "Please send written confirmation of this cancellation and confirm the effective date and any remaining balance or refund owed."
5. Keep a copy of the letter for your records.
6. Mail the original letter via USPS Certified Mail with Return Receipt to Fitness Your Way's cancellation address (obtained from your membership agreement or by calling 888-242-2060).
7. Do not throw away the return receipt. File it with your copy of the letter.
8. Wait 7 business days after the carrier confirms delivery, then check your account to verify cancellation.

Warning: Regular first-class mail does not prove delivery. Always use certified mail so the carrier confirms the company received your letter.

Cancellation through your employer or health plan

If Fitness Your Way was offered as a benefit through your employer or insurance plan, you may also be able to cancel or opt out through that platform. Some employers allow you to manage benefits online. Check your employer's benefits portal or call your human resources department to ask whether they host Fitness Your Way cancellation options. This route sometimes bypasses Fitness Your Way's customer service entirely and speeds up the process.

Timeline and what to expect after you cancel

Understanding the processing timeline protects you from surprise charges after cancellation. Fitness Your Way typically processes cancellations within 5 to 10 business days from the date you submit your request, though some cancellations take up to 30 days depending on billing cycles. Your membership usually remains active through the end of the month or billing period in which you requested cancellation, unless you specify an immediate end date and the company honors it.

Monitoring your account after cancellation

After you submit your cancellation, take these steps to confirm it worked:

• Check your credit card or bank statement 5 to 7 days after you canceled to confirm that no new charge appears.
• Log into your Fitness Your Way account online (if available) and verify that it shows "canceled" or "inactive" status.
• Save your cancellation confirmation number and the representative's name in a safe place for at least one year.
• If a charge appears after your cancellation date, contact the company immediately and reference your confirmation number.

Pro tip: Set a phone reminder for 14 days after you cancel so you remember to check your next statement. This catches billing errors before a second unwanted charge goes through.

What happens to your gym access

Once your cancellation becomes effective, your access to Fitness Your Way facilities ends on that date. Your membership card stops working at gym kiosks and check-in points. If you have a frozen account or a suspension in place, cancellation still removes your ability to reactivate that membership at a later date-you would have to re-enroll and pay the enrollment fee again. Plan your final gym visits for before your cancellation effective date if you want to use the facilities one last time.

Refunds and billing after cancellation

Whether you receive a refund depends on when in your billing cycle you cancel and what your membership agreement states. Stopee has helped thousands of consumers understand their refund rights, and the rules are clearer than many companies suggest.

When you are entitled to a refund

You are owed a refund if any of the following conditions apply:

• You canceled within 14 days of enrollment (a period some states and many plans guarantee as a cooling-off window).
• You were billed after you submitted a valid cancellation request, even if a delay occurred in processing.
• You did not receive clear cancellation instructions before you enrolled.
• The company failed to honor a previous cancellation request and continued charging you.

How to request a refund

If you believe you are owed a refund, contact Fitness Your Way customer service at 888-242-2060 and request one explicitly. Explain which charges you want refunded and why. If the company denies your request, escalate as follows:

1. Send a written refund demand via certified mail to the company's billing address, referencing the FTC rules and your state's consumer protection laws.
2. Contact your state attorney general's office and file a complaint if the company ignores your refund request within 30 days.
3. File a chargeback with your credit card issuer or debit card provider, providing your cancellation confirmation number and proof that you canceled.

Pro tip: Chargebacks are powerful. Most payment processors (Visa, Mastercard, American Express, your bank) will reverse unwanted charges within 60 to 90 days if you provide evidence of your cancellation request. The company then has to prove you owed the charges, which is difficult once you have a cancellation confirmation.

Common cancellation mistakes to avoid

Cancellation feels stressful because you are often frustrated at that point, but clarity and documentation prevent most problems. Watch out for these traps:

Not asking for a confirmation number

Many representatives will verbally "cancel" your membership but never give you a number or specific effective date. Without this, you have no proof the cancellation happened. Always ask: "What is my cancellation confirmation number and when does my membership end?" Write it down immediately.

Assuming a hold or freeze equals cancellation

Some Fitness Your Way representatives may offer to "freeze" or "suspend" your account instead of canceling it. A freeze typically means your account sits dormant but the company retains the right to bill you later if you reactivate. You want full cancellation, not a freeze. Be explicit: "I want to cancel, not suspend or freeze my membership."

Canceling only through your employer without contacting fitness your way directly

If you opt out of Fitness Your Way through your employer's benefits platform, also call 888-242-2060 to cancel directly with Fitness Your Way. Employer records and Fitness Your Way's billing systems sometimes operate on different timelines, and a gap between them can result in surprise charges. Canceling both places ensures no gap.

Missing your state's refund deadline

Some states allow you to request a full refund for up to 30 days after enrollment. After that window closes, refunds become harder to obtain. If you enrolled fewer than 30 days ago and want to cancel, explicitly request a refund when you submit your cancellation request. Do not wait.

Ignoring unexpected charges after cancellation

If you see a charge on your statement after your cancellation effective date, contact the company immediately rather than waiting. Early action often results in a quick reversal. If you wait weeks, the company may claim the charge is old and non-refundable, even though it violates your cancellation. Call within 3 business days of spotting an unauthorized charge.

Cancellation checklist

Use this checklist to organize your cancellation and ensure you do not miss any steps:

If you are on the fence about keeping or canceling

Before you cancel, pause and ask yourself whether keeping the membership makes sense for your budget and fitness goals. This section is for people who are unsure.

Reasons to keep fitness your way

• You use the gym at least twice per week and enjoy the facilities available to you.
• The monthly cost fits comfortably into your budget without forcing cuts to other priorities.
• Your employer or insurance plan subsidizes the membership, making it cheaper than an independent gym.
• You value the digital-only tier for travel months or bad-weather periods when you cannot visit in person.
• The cancellation process felt difficult last time, and you would rather not repeat it.

Reasons to cancel fitness your way

• You have not visited a gym in three months or longer; the money is not translating into action.
• You found a cheaper gym near your home or workplace that offers the same or better equipment.
• You are shifting to outdoor running, home workouts, or YouTube fitness and no longer need a gym membership.
• Monthly charges are piling up alongside other subscriptions, and canceling would free up $10-$29 per month toward debt or savings.
• You switched jobs or insurance and lost the employer subsidy that made the price attractive.
• Customer service was unresponsive or unhelpful, and you do not trust the company to process refunds fairly.

How stopee can help you cancel with confidence

Navigating cancellation feels overwhelming, especially if you have had bad experiences with customer service before. Stopee specializes in guiding people through subscription cancellations, refund disputes, and billing errors. Stopee offers free, detailed cancellation guides for hundreds of services, including gym memberships, streaming platforms, software subscriptions, and more. You are not alone in this process.

If you have already canceled Fitness Your Way and the company continues charging you, Stopee recommends documenting every charge and contacting your state attorney general. Stopee also encourages you to file complaints with the FTC and your payment processor; these agencies take billing fraud seriously and can force refunds and penalties on the company.

Stopee has helped thousands of consumers reclaim money from unwanted subscriptions and memberships. Your cancellation confirmation, your certified-mail receipt, and your chargeback documentation are powerful tools. Do not let confusion or frustration prevent you from standing up for your rights. Cancel Fitness Your Way today using the phone number and steps above, keep your confirmation number safe, and monitor your account for the next 30 days. You deserve clarity and control over your money.

Fitness your way contact and address information

Use this contact information to submit your cancellation request:

Phone: 888-242-2060 (toll-free)

Mailing address for certified cancellation letters: Contact Fitness Your Way at 888-242-2060 to request the current billing or cancellation mailing address, as this may change. Do not send a cancellation letter to a general corporate office without confirming the correct department address first.

Online account portal: If your employer or insurance plan offers an online benefits portal, log in and check for a Fitness Your Way cancellation or opt-out option under your benefits dashboard.

Document every cancellation attempt, save your confirmation numbers, and do not hesitate to escalate to your state attorney general or file a chargeback if Fitness Your Way ignores your request. Stopee stands ready to help you understand your rights and hold companies accountable.