Manage Fitness+

How to cancel fitness+ and stop recurring charges

What is fitness+ and how does the subscription work

Fitness+ is a subscription-based fitness platform that delivers on-demand workout classes and guided meditation sessions directly to your phone, tablet, or television. The service features instructor-led classes across multiple workout styles, real-time metrics integration with wearable devices, and curated content recommendations tailored to your fitness level. You can choose between a monthly plan at $9.99 per month or an annual plan at $79.99 per year, with both options renewing automatically unless you cancel before the renewal date.

Many users appreciate the variety of short, focused sessions and the quality of instruction, but some subscribers find that costs add up quickly or the content doesn't match their evolving fitness needs. If you're considering cancellation, Stopee is here to guide you through every step of the process and help you understand your rights as a consumer.

Subscription plans and pricing at a glance

Fitness+ offers straightforward pricing with a monthly and annual option, plus bundled packages that combine Fitness+ with other services. Here's what you typically pay in the United States:

How fitness+ auto-renewal works and why tracking matters

Your Fitness+ subscription renews automatically on the same day each month or year, depending on your plan. The company charges your payment method on file without sending a reminder email beforehand. This is why many subscribers miss their renewal date and get charged unexpectedly. If you're on a free trial, your trial period has a specific end date after which Fitness+ converts to a paid subscription automatically unless you cancel before that date arrives. Stopee recommends that you mark your renewal date on a calendar right now and set a phone reminder for five days before that date to ensure you have time to cancel if you choose.

Why people cancel fitness+ and when it makes sense

Understanding your reasons for cancellation helps you decide whether to cancel entirely or pause your subscription temporarily.

Common reasons subscribers choose to cancel

Cost is the number one reason people cancel Fitness+. If you're paying $9.99 monthly but rarely open the app, you're throwing money away on a service that doesn't fit your lifestyle. Many subscribers also cancel because their fitness priorities have shifted-perhaps you've joined a gym, started working with a personal trainer, or found similar workouts on YouTube for free. Overlapping services are another factor: if you already subscribe to Apple Music, Apple TV+, or Apple One (which may include Fitness+), you might be duplicating what you already have access to. Some users cancel after testing a free trial and realizing the instruction style, workout duration, or content variety doesn't match their expectations. A smaller group cancels due to billing confusion or frustration with unclear cancellation processes, which is exactly why Stopee exists-to make cancellation transparent and painless.

Questions to ask before you cancel

Before you submit a cancellation request, ask yourself these questions: Am I cancelling during a free trial, or am I a paid subscriber? When is my next renewal date? Will I get a refund if I cancel mid-cycle? Do I want to cancel permanently, or would a pause option work better? These answers shape your cancellation strategy and help you avoid regret later.

Your consumer rights when cancelling fitness+

The Federal Trade Commission (FTC), a federal agency that enforces consumer protection laws in the United States, has strict rules about how companies handle subscription cancellations.

The negative option rule and what it means for you

Under the FTC's Negative Option Rule, Fitness+ must provide you with a simple, straightforward way to cancel your subscription-one that takes no more effort than it took you to sign up. The company cannot hide the cancellation option in fine print, require you to call a phone number that routes you to long hold times, or make you jump through unnecessary hoops. If Fitness+ makes cancellation deliberately difficult, that violates federal law. You have the right to cancel by the same method you used to sign up (for example, if you signed up online, you should be able to cancel online). The company must honor your cancellation request promptly and stop charging you no later than your next billing cycle after your cancellation is received and processed.

Refund rights and what the law says

If you cancel Fitness+ before your renewal date, you typically keep access to the service until the end of your current billing period-but you don't receive a refund for the time remaining in your cycle. However, if you cancel during a free trial period, you should not be charged at all. If Fitness+ charged you during a trial you cancelled, federal law gives you grounds to dispute that charge with your bank or credit card issuer. Additionally, some states (including California and New York) have stronger consumer protection laws that may entitle you to a refund in specific circumstances, such as if you cancel within a certain number of days of signing up. Stopee advises you to document the exact date you signed up and the date you cancelled, as this timing determines your refund eligibility.

How to cancel fitness+ by mail

Fitness+ requires you to submit a written cancellation request via mail, which means you must send a physical letter to the company's address and track it carefully.

Step-by-step instructions for cancelling by certified mail

1. Gather your account information before you write your letter
   • Find your full name as it appears on your Fitness+ account
   • Locate your membership or account ID (check your confirmation email or latest invoice)
   • Note your current billing date and the email address associated with your account
2. Write a clear, concise cancellation letter
   • Address the letter to FitnessPlus.com Inc (use the official mailing address provided on their website or in your account settings)
   • State your full name and account ID in the opening
   • Include a clear statement: "I hereby request to cancel my Fitness+ subscription effective immediately" (or on a specific date if you prefer)
   • Include the email address linked to your account
   • Keep the letter brief-one page is sufficient
3. Make two copies of your letter
   • Keep one copy for your records
   • Keep the second copy to compare with any company response
   • Send the original to the company
4. Send your letter via certified mail with return receipt requested
   • Visit your local post office or order certified mail online through USPS.com
   • Request tracking and signature confirmation (return receipt)
   • This gives you proof that the company received your cancellation request
   • Cost is typically $3.85 to $7.50 on top of regular postage
5. Save all documentation in one folder
   • Certified mail receipt and tracking number
   • Copy of your cancellation letter
   • Any company responses or confirmation emails
   • Screenshots of your account showing cancellation status
6. Verify cancellation in your Fitness+ account after 3 to 5 business days
   • Log into your account and check whether the subscription status shows "cancelled" or "active"
   • Monitor your bank or credit card statement for charges after your confirmation date
   • If you still see a charge after 7 days, contact your bank immediately

Warning: Fitness+ does not offer online or phone cancellation as of this guide's publication date, which is why certified mail is your primary method. Some companies attempt to hide this requirement; Stopee recommends that you verify the current cancellation address on the official Fitness+ website or in your account settings before sending your letter, as mailing addresses may change.

What to include in your cancellation letter

Your letter should be straightforward and professional. Here's a template you can use:

[Date]

FitnessPlus.com Inc
[Official mailing address]

Dear FitnessPlus.com Inc,

I am writing to formally request cancellation of my Fitness+ subscription. My account details are as follows:

Full Name: [Your Name]
Account ID: [Your Account ID]
Email Address: [Your Email]
Current Billing Date: [Day of month]

I hereby request that my Fitness+ subscription be cancelled effective immediately. Please confirm cancellation in writing at the email address listed above.

Thank you,
[Your Signature]
[Your Printed Name]

What happens after you cancel fitness+

Once your cancellation request is processed, several things occur in sequence, and knowing the timeline helps you avoid confusion and unexpected charges.

Access and billing after cancellation

After Fitness+ receives and processes your cancellation request, your subscription status changes to "cancelled" in your account. You keep access to the service through the end of your current billing period (for example, if you cancel on day 15 of a monthly cycle, you have access until the end of that month). Your next billing charge should not occur-the company must honor your cancellation and stop all auto-renewal attempts. However, Stopee strongly recommends that you log into your account 3 to 5 days after sending your certified letter to confirm your subscription shows as "cancelled." If your account still shows "active," follow up immediately with another certified letter or contact your credit card company to dispute any unauthorized charges.

Disputed charges and chargebacks

If Fitness+ continues to charge you after you've cancelled, do not ignore it. First, log into your account to verify cancellation status. If the company still shows your subscription as active and continues charging, contact your bank or credit card issuer within 60 days of the unauthorized charge and request a chargeback or dispute. Provide your certified mail receipt and cancellation letter as proof of your cancellation request. The FTC's Negative Option Rule protects you in this scenario-the burden is on the company to prove you authorized the charge, not on you to prove you cancelled.

Reactivating your account if you change your mind

If you decide you want to resubscribe to Fitness+ after cancellation, you can sign up again at any time using the same process you used originally. Your cancellation doesn't permanently lock you out of the service. However, Stopee recommends that you wait at least 24 hours after cancellation is processed before you resubscribe, as reactivating immediately sometimes confuses the billing system and causes unexpected charges.

Common cancellation mistakes and how to avoid them

Cancelling a subscription may seem simple, but small errors can leave you stuck with unwanted charges and weeks of back-and-forth with customer service.

Mistake 1: not sending your cancellation letter via certified mail

If you send your cancellation request via regular mail, email, or a contact form on the Fitness+ website, the company can claim they never received it. Without certified mail tracking and a return receipt, you have no proof. Always send your cancellation letter via USPS certified mail with return receipt requested. The small cost ($3.85 to $7.50) is worth the peace of mind and legal protection.

Mistake 2: missing your renewal date

Fitness+ renews automatically, and if you don't cancel before your renewal date arrives, you're charged for another billing cycle. Most people don't realize they've been charged until weeks later when they review their bank statement. Mark your renewal date on your calendar right now and set a phone reminder for 5 days before that date. This gives you a buffer to submit your cancellation request with confidence.

Mistake 3: assuming deletion of the app equals cancellation

Deleting the Fitness+ app from your phone does nothing to your subscription. Your auto-renewal continues in the background, and charges keep appearing on your bill. Cancellation happens at the account level, not the device level. Stopee emphasizes that you must formally cancel your subscription through the method the company requires-in Fitness+'s case, a written request via certified mail.

Mistake 4: not keeping copies of your cancellation request

If Fitness+ disputes your cancellation or claims they never received your request, you need proof. Keep a copy of your cancellation letter, your certified mail receipt, and screenshots of your account status before and after you send the letter. Store these in a folder or email them to yourself for safekeeping. This documentation is invaluable if you need to escalate a dispute or file a complaint with the FTC.

Mistake 5: cancelling during a trial without verifying access cutoff

If you're on a free trial and you cancel, your access may end immediately or it may continue through the trial end date-this varies depending on when during the trial you cancel. Stopee recommends that you contact Fitness+ before cancelling during a trial to confirm exactly when your access will end. If you cancel and access cuts off immediately but you expected to keep using the trial, this is a service issue worth disputing with your credit card company if the company refuses to restore access.

How to check your cancellation status and confirm it's done

Verification is the final and most important step in ensuring your cancellation sticks.

Checklist for confirming your cancellation

After you've sent your certified letter and received confirmation of delivery, follow this checklist:

• Log into your Fitness+ account 3 to 5 business days after certified mail delivery
• Check your subscription status-it should display "cancelled" or "inactive," not "active"
• Verify that no upcoming payment is scheduled in your account settings
• Review your bank or credit card statement for charges after your cancellation date
• If you see any charge after cancellation, screenshot it immediately as evidence
• Wait through your current billing period to confirm no final charge appears
• After 30 days, confirm your account still shows as cancelled

When to escalate and file a complaint

If Fitness+ refuses to honour your cancellation request or continues charging you after you've submitted a formal cancellation letter, you have legal recourse.

Steps to take if the company won't cancel

First, send a second certified letter reiterating your cancellation request and referencing your original request date. Wait 7 business days for a response. If Fitness+ still refuses to cancel or claims they never received your request, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. Include your certified mail receipts, copies of your cancellation letters, and screenshots of your account showing ongoing charges. The FTC has authority to investigate companies that violate the Negative Option Rule and can force refunds and penalties. You may also contact your state's attorney general's office or file a dispute with your credit card company if you have proof of unauthorized charges after cancellation.

Fitness+ pricing summary and comparison

Here's a quick reference for Fitness+ pricing and what you should expect to pay:

Contact information and mailing address

To cancel your Fitness+ subscription, send your written cancellation request via certified mail to:

FitnessPlus.com Inc
[Official cancellation mailing address as listed on your account or the Fitness+ website]

Pro tip: Before you mail your letter, verify this address on the official Fitness+ website or in your account settings, as mailing addresses can change. Include your certified mail tracking number and return receipt with your records.

Final thoughts: take control of your subscriptions

Cancelling Fitness+ doesn't have to be frustrating or confusing. By following the step-by-step process outlined above, keeping proper documentation, and understanding your consumer rights under federal law, you protect yourself from surprise charges and ensure your cancellation is honoured. Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorized charges, and reclaim control of their recurring payments. Whether you're cancelling Fitness+ due to cost, overlapping services, or simply changing priorities, you have the right to a clean, quick cancellation without hidden obstacles. Document everything, send your certified letter, verify your cancellation within 3 to 5 days, and monitor your bank statement for one full billing cycle. If the company refuses to cooperate, you have the Federal Trade Commission and your credit card company on your side. Stopee is committed to making cancellation transparent and empowering-visit Stopee.com to find guides for cancelling hundreds of other subscriptions and services, and to learn more about your consumer rights.