Manage Allivet

How to cancel allivet's AutoShip subscription in 3 easy steps

Why you might want to cancel allivet

Allivet's AutoShip program is designed to simplify pet medication refills, but recurring charges can quickly become unnecessary or financially burdensome. You might discover your pet no longer needs a specific medication, find a better price elsewhere, or simply decide that automated shipments no longer fit your household routine. Whatever your reason, cancelling should be straightforward-and Stopee is here to walk you through it.

Common reasons to stop AutoShip

Pet health needs change. Your veterinarian may adjust dosages, discontinue a medication, or recommend a different brand. Your budget might tighten, making recurring orders harder to justify each month. You might also switch to a local pharmacy, discover a competitor with better pricing, or accumulate surplus stock faster than your pet consumes it. Each of these scenarios is legitimate, and Allivet should honor your cancellation request without friction.

What happens if you delay cancellation

Allivet charges your payment method on the scheduled AutoShip date unless you actively cancel beforehand. The company typically sends reminder notifications a few days before billing, but those windows can close quickly. If you delay, you risk paying for shipments you don't need and then having to dispute the charge or request a return. Stopee recommends acting on cancellation requests immediately to avoid unwanted charges and the hassle of chargeback disputes.

Your consumer rights under federal law

The Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission (FTC), gives you strong protections when cancelling recurring subscriptions. Under this law, Allivet must make cancellation at least as easy as signing up, and the company must confirm your cancellation promptly.

What ROSCA requires merchants to do

Allivet is legally obligated to provide a simple cancellation mechanism-whether online, by phone, or by mail. The company must obtain your informed consent before charging you, provide clear terms of the AutoShip subscription, and make your billing date and amount transparent. If Allivet fails to honour a cancellation request or continues charging after you cancel, you may file a complaint with the FTC and dispute the charges through your bank or credit card company.

Your escalation options if allivet refuses

If Allivet ignores your cancellation request or charges you after you've cancelled, document every communication attempt. File a complaint with the Federal Trade Commission at reportfraud.ftc.gov or contact your state attorney general's office. You can also dispute unauthorised charges with your bank or credit card issuer, which may reverse the charges and open an investigation. Stopee has helped thousands of consumers escalate disputes by providing clear evidence of cancellation attempts and refusal.

Cancellation methods: which one works best for you

Allivet offers three distinct pathways to cancel AutoShip, each with different timelines and confirmation methods. Your choice depends on your comfort level with technology and how quickly you need the cancellation to take effect.

Online cancellation through your allivet account

The fastest method is to cancel directly through your account dashboard. This method leaves an immediate digital record and typically processes within hours. You'll have real-time confirmation that your AutoShip has stopped, and you can verify the change instantly by logging back in. This is Stopee's recommended approach for most customers because it eliminates phone hold times and gives you proof of cancellation immediately.

Phone cancellation with a customer service agent

If you prefer speaking to a live person or encounter technical issues online, phone cancellation is your backup. Allivet's toll-free number is 1-877-500-9944, available Monday through Friday from 8 am to 7 pm Eastern time. A customer service agent can answer questions about your account, discuss reasons for cancellation, and process your request in real time. Keep notes of the agent's name, time of call, and confirmation number for your records.

Mail-in cancellation for formal documentation

If you distrust digital methods or need a paper trail for legal purposes, you can send a certified letter to Allivet's registered business address. This method is slower-typically taking 7 to 10 business days to process-but provides the strongest legal documentation. Use registered mail with return receipt requested so you have proof of delivery. This approach is most useful if previous cancellation attempts have failed or if you suspect the company may dispute your cancellation later.

Step-by-step guide to cancel your AutoShip subscription online

Online cancellation is the quickest and easiest method if your account is accessible and you have your login credentials ready. Follow these steps in order; each one should take less than a minute.

1. Visit the Allivet website and log into your account
   • Go to allivet.com in your browser
   • Enter your email address and password in the login fields
   • Click "Sign In" or press Enter
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding
2. Navigate to the AutoShip management section
   • Look for your account menu, typically represented by a person icon or "My Account" link in the top right corner
   • Select "My AutoShip" from the dropdown menu
   • You should now see a list of all active AutoShip subscriptions tied to your account
3. Select the specific AutoShip subscription you want to cancel
   • Click on the product name or "Manage AutoShip" button next to the subscription you're cancelling
   • Review the product details, billing frequency, and next shipment date to confirm you're cancelling the correct item
4. Locate and click the "Stop AutoShip" or "Cancel" button
   • This button is typically at the bottom of the subscription details page
   • You may be asked to select a reason for cancellation-this is optional but helps Allivet improve their service
5. Confirm your cancellation
   • A pop-up window or confirmation page will appear asking you to verify the cancellation
   • Read the confirmation message carefully to ensure the correct subscription is being cancelled
   • Click "Confirm Cancellation" or "Yes, Cancel AutoShip"
6. Verify and save your confirmation
   • You should receive an on-screen confirmation message with a date and time stamp
   • Screenshot or print this confirmation for your records
   • Check your email for a cancellation confirmation email within 24 hours

Pro tip: If your subscription shows as "paused" rather than "cancelled," this means it's temporarily suspended but will resume on a future date. To permanently stop AutoShip, make sure you select "Cancel" or "Stop AutoShip"-not "Pause." Stopee recommends verifying your AutoShip status one week after cancellation to confirm the subscription is no longer active.

Step-by-step guide to cancel by phone

Phone cancellation is ideal if you have questions about your subscription, want to discuss a retention offer, or prefer human confirmation. Keep a notepad nearby to record details.

1. Call Allivet's customer service line at 1-877-500-9944
   • Dial the toll-free number from any phone
   • Call during business hours: Monday to Friday, 8 am to 7 pm Eastern time
   • Be prepared for a wait time of 5 to 15 minutes depending on call volume
2. Provide your account information to the representative
   • When a customer service agent answers, have your account email or phone number ready
   • Confirm your full name and the last four digits of your payment method
   • This verification step prevents accidental cancellations of other accounts
3. State clearly that you want to cancel your AutoShip subscription
   • Say: "I want to cancel my AutoShip subscription effective immediately"
   • Specify which product or medication you're cancelling if you have multiple subscriptions
   • Avoid vague language like "pause" or "skip"-use the word "cancel" explicitly
4. Ask the agent for a confirmation number
   • Request a unique confirmation or reference number for your cancellation
   • Write it down along with the agent's name and the date and time of the call
   • Ask the agent to email you a cancellation confirmation
5. Verify the cancellation details before ending the call
   • Confirm with the agent that no future shipments are scheduled for this item
   • Ask when the cancellation will appear in your online account
   • Clarify whether any pending orders will still ship before the cancellation takes effect

Warning: Allivet customer service may ask whether you'd like to pause or skip an order instead of cancelling-this is a retention tactic. Be firm: if you want to cancel completely, repeat that you want the AutoShip subscription permanently stopped, not paused. Stopee advises taking notes during the call so you have a record if disputes arise later.

Timeline and refund expectations

Understanding when your cancellation takes effect and what refunds you're entitled to prevents disappointment and future disputes.

When does cancellation take effect

If you cancel online or by phone before your next scheduled billing date, Allivet should stop all future charges immediately. Your cancellation typically appears in your account within 24 hours for online requests and within one business day for phone requests. However, if a shipment has already been processed or is in transit, you'll receive that order-you'll need to refuse it or request a return. Stopee recommends checking your account 48 hours after cancellation to confirm the AutoShip status has changed to "Cancelled."

Refunds for charges after cancellation

If Allivet charges you after you've cancelled, you're entitled to a full refund of that charge. Contact the company's customer service immediately and provide your cancellation confirmation number. If Allivet refuses to refund an unauthorised post-cancellation charge, dispute it with your bank or credit card company-most issuers will reverse the charge and investigate. Document all communication: save emails, take screenshots, and record phone call dates.

Return policy for unwanted shipments

If a shipment arrives after you cancelled, you have the right to refuse delivery or return the package. Allivet typically covers return shipping for cancelled AutoShip orders. Contact customer service with your order number and request a return label. You do not have to pay return shipping for items you did not authorize.

What to do after you cancel

Cancellation is just the beginning; protecting yourself after the fact ensures Allivet doesn't silently reactivate your subscription or charge you unexpectedly.

Verify the cancellation in your account

Log back into your Allivet account one week after cancellation and navigate to "My AutoShip" again. The product you cancelled should no longer appear, or its status should read "Cancelled" or "Inactive." If the subscription still shows as "Active" or "Paused," contact customer service immediately and escalate to a manager. Do not assume the cancellation worked-verification is your responsibility.

Monitor your credit card or bank statement

Watch your payment method for unexpected charges from Allivet over the next 60 days. If you see a charge after cancellation, contact your bank immediately and dispute it as an unauthorised charge. Most financial institutions will reverse the charge within 5 to 7 business days while they investigate. Stopee advises setting a calendar reminder to check your statement weekly for at least the first month after cancellation.

Save your cancellation confirmation email

Create a folder in your email for subscription-related confirmations and store your Allivet cancellation email there indefinitely. If a dispute arises months or years later, this email is your strongest proof of timely cancellation. Forward it to yourself at a backup email account if you worry about losing access to your primary email.

Common mistakes that delay or block cancellation

Cancellation hiccups are frustrating, and many are entirely avoidable. Stopee has identified the pitfalls that trap customers most often.

Confusing "pause" with "cancel"

The most common mistake is pausing your AutoShip instead of cancelling it. When you pause, the subscription remains active and will automatically resume on a date you set or after a certain number of deliveries. To truly stop AutoShip, you must select "Cancel" or "Stop AutoShip"-never "Pause" or "Skip Next Order." If you've accidentally paused, log back in and complete the cancellation process properly.

Cancelling only one product when you have multiple subscriptions

Some customers have multiple AutoShip subscriptions and accidentally cancel only one. When you log into "My AutoShip," you'll see a list of all active subscriptions. If you want to cancel your entire account, you must cancel each subscription individually. Review the full list before exiting, and consider whether you truly want to keep other active AutoShips.

Attempting cancellation too close to the billing date

Allivet's system may process charges if you attempt to cancel within hours of your scheduled billing date. If you see that a charge has already posted, do not assume your cancellation failed-check your account status first. If the subscription is cancelled but you were charged, request a refund immediately rather than attempting to cancel again.

Forgetting to remove your payment method from the account

Cancelling AutoShip does not automatically remove your credit card or payment information from your Allivet account. Your card will remain on file for future purchases. If you want to fully disconnect from Allivet, delete your payment method from your account settings after cancelling AutoShip. This prevents accidental one-time purchases or reactivations.

Pricing comparison: allivet AutoShip versus alternatives

Understanding Allivet's pricing structure and how it compares to competitors may influence whether you stay or go.

Allivet's AutoShip discount is moderate compared to competitors like Chewy, but the free shipping threshold for prescription orders is competitive. If you're cancelling solely for price reasons, compare Allivet's offering against Chewy or your veterinarian's in-house pricing before making a final decision.

Cancellation checklist for allivet customers

Use this checklist to ensure you've completed every step and protected yourself from surprise charges or service interruptions.

Contact information and mailing address

Keep Allivet's official contact details on file for cancellation requests, complaints, or refund disputes.

Customer service phone number

Call toll-free 1-877-500-9944, Monday through Friday, 8 am to 7 pm Eastern time. Have your account email and payment method details ready before calling.

Corporate mailing address

Send formal cancellation notices or complaints via certified mail to: Allivet, 14540 NW 60th Ave, Miami Lakes, FL 33014. Use registered mail with return receipt requested to create a documented trail. Allow 7 to 10 business days for mail-based cancellation requests to process.

Federal escalation contacts

If Allivet refuses to honour your cancellation or honour a refund, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov or contact the Florida Attorney General's office. Document all cancellation attempts, confirmation numbers, and any post-cancellation charges before escalating. Stopee has helped thousands of consumers cancel subscriptions and document disputes with companies that ignore cancellation requests-your evidence and persistence matter.