Manage SimplePractice

How to cancel SimplePractice and reclaim control of your practice budget

What SimplePractice is and why you might cancel

SimplePractice is a cloud-based practice management platform that bundles scheduling, electronic health records, billing, insurance claim processing, and telehealth into a single subscription. Health and wellness professionals-therapists, counselors, psychiatrists, and other clinicians-use it to consolidate administrative workflows and reduce paperwork. However, recurring subscription costs, feature limitations, or poor customer support experiences prompt many practices to explore alternatives.

At Stopee, we understand that subscription platforms often promise efficiency but deliver ongoing monthly charges that strain small practice budgets. If you're considering cancellation, this guide walks you through every step, legal protection, and refund option available to you.

Who uses SimplePractice and what it costs

SimplePractice targets solo clinicians and group practices of all sizes. The platform charges per-clinician monthly fees on tiered subscription plans, with add-on modules for advanced features like electronic prescribing, secure messaging, or premium documentation templates. Your actual monthly cost depends on your plan tier, the number of clinicians on your account, and which optional features you activate.

Over a year, a solo clinician on the Starter plan pays $588 in base fees alone. Add a group practice with five clinicians on Essential, and your annual cost climbs to $4,740 before any add-ons. These are real expenses that deserve scrutiny against the actual time and revenue SimplePractice saves your practice.

Common reasons clinicians cancel SimplePractice

You cancel SimplePractice for one or more of these reasons: the monthly subscription no longer justifies the practice revenue it generates, you've found a cheaper alternative, the user interface confuses your team, customer support has ignored your billing disputes, or you're migrating to a competitor with better integrations or features. Stopee has reviewed hundreds of cancellation stories, and billing surprises and unresponsive support rank highest among frustrations.

Many clinicians report being charged for a full billing cycle after submitting cancellation requests, then facing delays when requesting refunds. Others describe difficulty downloading their data before the account is deleted, forcing them into a scramble to preserve patient records. Understanding these patterns helps you navigate cancellation smoothly and protect your practice data.

Your consumer rights when canceling SimplePractice

You have legal protections under US federal law that apply to SimplePractice's cancellation and billing practices.

Federal trade commission act protections

The Federal Trade Commission Act (Section 5) prohibits unfair or deceptive practices in commerce. SimplePractice must honor any stated cancellation policies, disclose billing terms clearly before charging your card, and respond to your legitimate refund requests. If SimplePractice misrepresents its cancellation process, hides fees, or charges you after you've canceled, you have grounds to file a complaint with the FTC.

Additionally, the Restore Online Shoppers Confidence Act (ROSCA) specifically governs negative option billing-recurring charges. SimplePractice must obtain your express informed consent before charging, provide clear billing terms and cancellation instructions, and honor your cancellation request promptly. If the company continues billing after you cancel, federal law allows you to pursue a chargeback through your bank and file a complaint with the FTC.

State-level protections and escalation

Your state's consumer protection agency enforces additional safeguards. If SimplePractice refuses to process your refund or continues charging after cancellation, you can escalate to your state attorney general's office. Stopee recommends documenting all cancellation attempts, billing dates, and support responses before escalating-screenshots and email forwarding prove invaluable if you need to file a formal complaint.

You also have chargeback rights through your credit card or bank. If SimplePractice ignores your cancellation request and keeps billing, your bank can reverse those charges within a defined window (typically 60-120 days). This is your financial safety net.

How to cancel SimplePractice: step-by-step methods

SimplePractice offers one primary cancellation path: through your online account dashboard. Follow this process carefully to ensure your cancellation is recorded and finalized.

Method 1: cancel through your SimplePractice account (primary method)

This is the most direct and documented way to cancel your account and data.

1. Log into your SimplePractice account using your email and password.
   • Go to simplepractice.com and click "Log in."
   • Enter your practice email and password.
   • If you have two-factor authentication enabled, complete that step.
2. Navigate to your account settings by clicking your profile icon or avatar (usually in the top right corner).
   • Look for a "Settings" or "Account" option in the dropdown menu.
3. Click "Settings" (or equivalent) and then find "Practice" or "Practice Settings."
   • You may see tabs labeled "Practice," "Billing," or "Profile."
   • Select "Practice" if presented with options.
4. Scroll to "Plan info" or "Subscription plan" within the Practice settings.
   • This section displays your current plan and billing cycle.
5. Click "Cancel account" or "Cancel subscription" (exact wording may vary).
   • Warning: Read any warning messages carefully. SimplePractice will describe what happens to your data.
6. Select your cancellation reason from the dropdown menu.
   • SimplePractice asks why you're leaving-common options include "switching to a competitor," "cost," or "features."
   • Your answer is purely informational and does not affect your cancellation.
7. Export your data before final deletion (critical step).
   • SimplePractice may offer a data export option within the cancellation flow.
   • Pro tip: If you don't see it in the cancellation flow, return to Settings and look for "Data export" or "Export records" before proceeding to step 8.
   • Download and save your patient records, notes, and documents to an external drive or secure cloud storage.
   • Do not skip this-once your account is deleted, recovery is difficult and costly.
8. Type "Delete My Account and Data" exactly as prompted (case-sensitive in most systems).
   • This confirmation requirement ensures you understand the irreversible nature of deletion.
9. Click "Confirm deletion" or "Delete my account permanently."
   • Your account and all associated data will be scheduled for deletion.
   • SimplePractice may retain data for a compliance hold period (typically 30-90 days) before final erasure.
10. Screenshot the confirmation message and email it to yourself for your records.
    • Pro tip: Save this confirmation as proof of cancellation in case billing disputes arise later.

Method 2: contact SimplePractice support directly (backup method)

If the online cancellation process fails or you encounter errors, reach out to SimplePractice support to request manual cancellation and a confirmation email.

1. Visit support.simplepractice.com and locate the contact or help center link.
   • Look for "Contact us," "Get support," or "Submit a request."
2. Select "Billing" or "Account" as your issue category.
   • Many support systems route cancellation requests to billing teams for faster processing.
3. Write a clear cancellation request email stating: "I request cancellation of my SimplePractice account effective immediately. Please confirm this cancellation in writing and provide the date my billing will stop."
   • Include your account email address and practice name.
   • Keep your tone professional and direct-no need to justify your decision.
4. Request a confirmation email with:
   • Your account cancellation date.
   • The final billing date.
   • Confirmation that no future charges will occur.
   • Data deletion or export instructions if you haven't already saved your records.
5. Forward all support correspondence to yourself or print it as a PDF.
   • Warning: Support teams sometimes confirm cancellation verbally but fail to process it. Written confirmation is legally safer.

Your refund rights and timeline after cancellation

SimplePractice's refund policy and your eligibility depend on your plan and billing cycle timing. Understanding your window protects your cash flow.

Refund eligibility and calculation

SimplePractice operates on monthly recurring billing. Your refund eligibility is determined by when you cancel within your billing cycle and SimplePractice's stated refund policy (check your Terms of Service or the support article linked in your account). Here's what to expect:

• If you cancel before your next billing date, you typically receive a refund for unused time in your current billing cycle. For example, if you paid $79 on the 1st of the month and cancel on the 15th, you may receive a prorated refund for the 15 remaining days.
• If you cancel after being charged for the next billing cycle, you must request a refund explicitly. Stopee recommends submitting a refund request within 7 days of discovering the unwanted charge.
• If SimplePractice continues billing after your cancellation request, you have the right to dispute those charges with your bank (chargeback).

How to request a refund

1. Log into your SimplePractice billing or account settings and note your last charge date and amount.
   • Take a screenshot of your billing history for evidence.
2. Contact SimplePractice support (via the method above) with this message: "I canceled my account on [DATE]. I was charged $[AMOUNT] on [CHARGE DATE]. I request a full refund for this unused billing period. Please process this refund to [your card ending in XXXX] and provide confirmation."
   • Include your cancellation confirmation screenshot.
3. If SimplePractice denies your refund or doesn't respond within 5 business days, initiate a chargeback through your credit card issuer or bank.
   • Call the number on the back of your card and explain you canceled the service but were still charged.
   • Provide your cancellation confirmation and billing history as evidence.
   • The bank will investigate and reverse charges if SimplePractice cannot prove you authorized the additional billing.
4. If refunds remain unresolved after 14 days, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. Stopee has helped thousands of consumers escalate billing disputes through formal FTC complaints, and the agency takes unauthorized recurring charges seriously.
   • You can also file with your state's attorney general consumer protection division.

Timeline expectations

SimplePractice typically processes refunds within 5-10 business days to your original payment method. Credit card refunds may take an additional 3-5 business days to appear on your statement due to card network processing. Bank transfers take 1-3 business days. If 14 days pass without a refund appearing in your account, contact support again with proof of your refund request date and follow up with your bank.

Critical mistakes to avoid when canceling SimplePractice

Cancellation friction is stressful, but these missteps can amplify complications and leave you unprotected.

Mistake 1: deleting your account without exporting data first

SimplePractice allows you to delete your account instantly, but once you confirm deletion, patient records, appointment history, and notes become inaccessible to you. Some data may be retained for legal holds, but you cannot access it for practice transition purposes. Always export your complete data library before confirming account deletion. Stopee advises practices to download records in a standard format (CSV, PDF, or HL7 if available) to ensure portability to your new system.

Mistake 2: canceling without screenshot proof

If a billing dispute arises weeks after you cancel, SimplePractice's support team may claim they have no record of your cancellation request. Screenshots of your cancellation confirmation, date, and any support correspondence serve as indisputable evidence. Save these to a cloud storage folder accessible from multiple devices.

Mistake 3: assuming cancellation stops all billing immediately

SimplePractice bills in monthly cycles. If you cancel mid-cycle, you may still be charged for the remainder of that billing period, and sometimes for the next full month if your cancellation timing falls near your renewal date. Many practices report surprise charges arriving after they believed they had canceled. Verify your final billing date in writing with support before relying on cessation of charges.

Mistake 4: ignoring unexpected charges after cancellation

Do not assume that charges appearing after cancellation are errors that will self-correct. Contact SimplePractice support immediately with your cancellation confirmation and request an explanation and refund. If support is unresponsive, escalate to a chargeback within 60 days-delays reduce your claim strength.

Mistake 5: canceling without a backup plan for patient records

If you cancel SimplePractice without a new practice management system in place, you risk losing access to critical patient data during the transition. Ensure your new platform can import SimplePractice data in your export format, or maintain access to your exported records in a secure local backup until migration is complete.

After cancellation: what to do next

Cancellation is not the end-protecting your transition and verifying final billing matters just as much as the cancellation itself.

Immediate post-cancellation tasks

Within 24 hours of canceling, complete these steps:

1. Verify that your SimplePractice login no longer works (this confirms account deletion is proceeding).
   • Attempt to log in; you should see an error message or be directed to sign up again.
2. Check your email for a cancellation confirmation from SimplePractice.
   • This should include your account cancellation date and final billing date.
   • If you don't receive it within 24 hours, contact support and request it explicitly.
3. Confirm your exported data is saved securely and accessible from multiple locations.
   • Move copies to your new practice management platform or a redundant backup.
4. Monitor your bank account or credit card for any additional SimplePractice charges over the next 2 billing cycles.
   • Set a calendar reminder for 30 days and 60 days post-cancellation to verify no surprise charges appear.

Steps for migrating your records

If you're switching to a new practice management platform, prepare your SimplePractice data for import:

1. Check your new platform's documentation for compatible file formats (CSV, PDF, HL7, FHIR).
   • Contact the new vendor's support team to confirm they can import SimplePractice exports.
2. Export your SimplePractice data using the broadest export option available (usually "All records" or "Complete practice data").
   • Do this well before your final billing date so you have multiple copies.
3. Test data import with a small subset of records in your new system to confirm formatting compatibility.
   • This prevents wholesale import failures that could lose patient information.
4. Once import is verified, maintain your SimplePractice export as a backup for at least 6 months post-cancellation.
   • Legal or compliance issues sometimes require access to historical records.

Common billing traps and how to avoid them

SimplePractice's billing system can contain hidden fees and automatic charges that catch practices off guard. Knowing these patterns helps you catch mistakes before they hit your account.

Trap 1: per-clinician add-on charges

If your practice added team members during your subscription, SimplePractice charged per-clinician fees for each additional user. When you cancel, verify that all per-clinician line items are removed. A practice with three clinicians might see three separate line items on their final invoice-confirm that none of these persist after your cancellation date.

Trap 2: add-on module subscriptions

Features like electronic prescribing, secure messaging upgrades, or advanced template libraries often operate as separate subscription line items. Canceling your main SimplePractice plan does not automatically cancel these add-ons. Review your account settings under "Billing" or "Add-ons" and disable any optional modules before finalizing account deletion. Otherwise, you may discover a $10-$30 charge for an unused feature weeks after you thought you had canceled.

Trap 3: annual billing lock-in

If your practice opted into an annual billing plan to save on monthly costs, SimplePractice may charge the full annual amount upfront and offer no prorated refund for mid-year cancellation. Check your account's billing frequency (monthly vs. annual). If you're on an annual plan and cancel before the year ends, explicitly request a prorated refund for the unused months. Stopee advises documenting this request in writing.

Trap 4: free trial to paid conversion

If you signed up for a free trial and a credit card was on file to cover the trial period, SimplePractice may have auto-converted your trial to a paid subscription on the trial's end date. Check your billing history-if you see a charge within 24 hours of your trial ending, that's the conversion. Canceling reverses this charge, but only if you catch it quickly and request a refund within the first billing cycle.

Your cancellation checklist

Use this checklist to ensure nothing is overlooked during your cancellation process.

Comparing SimplePractice to alternative practice management platforms

Before you finalize cancellation, ensure your next platform will truly serve your practice better. Here's how SimplePractice compares on cost and core features.

The "best" alternative depends on your specific needs: cost sensitivity, feature complexity, insurance integration depth, and the number of clinicians you manage. Stopee recommends requesting a demo or free trial from your shortlisted alternative before canceling SimplePractice, so you can ensure data import compatibility and user experience fit.

Keeping vs. canceling SimplePractice: a decision matrix

Not every practice should cancel. Use this framework to clarify your decision.

Escalation: filing a complaint if SimplePractice refuses to cancel or refund

If SimplePractice ignores your cancellation request or denies your refund claim, escalation through federal and state authorities may be necessary. Stopee supports your right to formal remedies.

Step 1: send a formal written demand

Before escalating externally, send SimplePractice a certified letter (via USPS with delivery confirmation) stating:

• Your account details and cancellation date.
• Your cancellation confirmation number or email date.
• The specific amount owed (refund, disputed charge, or both).
• Your demand for full refund within 10 business days.
• A statement that failure to comply will result in an FTC complaint, state attorney general complaint, or chargeback.

Send this letter to SimplePractice's corporate address. Most US SaaS companies list a legal address on their website's Terms of Service or Privacy Policy.

Step 2: file an FTC complaint

If SimplePractice does not respond or comply within 10 days, file a complaint at reportfraud.ftc.gov. Include:

• Your account email and billing history.
• Screenshots of cancellation attempts and confirmation emails.
• Copies of all support correspondence.
• Dates of all charges you dispute.
• Your formal demand letter (if sent).

The FTC investigates ROSCA violations and billing fraud. A formal complaint creates a documented record and may trigger an investigation if multiple similar complaints are filed against SimplePractice.

Step 3: file a state attorney general complaint

Simultaneously, contact your state's attorney general consumer protection division. Each state maintains an online complaint portal. Submit the same documentation (screenshots, billing history, correspondence, and demand letter). State attorneys general have enforcement authority and can compel refunds or levy fines against businesses that violate state consumer protection laws.

Step 4: initiate a chargeback

If you've been charged after cancellation, you have a right to challenge those charges through your bank or credit card issuer. Call the number on your card and explain:

• You canceled your SimplePractice account on [DATE].
• SimplePractice continued billing you on [CHARGE DATES].
• You have written proof of cancellation (your confirmation screenshot).
• You request a chargeback for those unauthorized charges.

Your bank will initiate an investigation and typically reverse charges if SimplePractice cannot provide proof of your authorization for post-cancellation billing. Most chargebacks are resolved within 30-60 days in your favor. Stopee reminds you that chargebacks do not harm your credit; they protect you from fraud.

Your cancellation address and final steps

If you need to reach SimplePractice directly for cancellation support, begin here:

• Support portal: support.simplepractice.com (submit a support ticket under "Billing" or "Account").
• Email support: Check your SimplePractice account or support documentation for a direct support email address.
• In-app support: Log into your account and click the help or chat icon, usually in the bottom right corner.

Always request written confirmation of your cancellation, including the effective date and final billing date. Save this confirmation indefinitely as proof.

Moving forward with stopee's guidance

Canceling a practice management platform should be straightforward-you decide, you submit, and you leave. SimplePractice's cancellation process is relatively transparent compared to many competitors, but billing surprises and data loss risks remain real. By following this guide step-by-step, exporting your data first, obtaining written confirmation, and monitoring your account for 60 days post-cancellation, you protect your practice budget and records.

Stopee has helped thousands of consumers cancel recurring subscriptions and recover refunds from companies that dragged their feet. If SimplePractice refuses to honor your cancellation or issues an unwanted charge after you've left, you have legal remedies: chargeback, FTC complaint, and state attorney general enforcement. Your consumer rights exist precisely for moments like this-use them.

Your practice deserves a platform that earns its monthly fee through genuine efficiency gains and seamless support. If SimplePractice no longer delivers that value, Stopee empowers you to cancel confidently and move to a solution that does. Document every step, request written confirmation, export your data before deletion, and don't hesitate to escalate if billing disputes arise. You are in control here-not SimplePractice.