Manage Curb

How to cancel your curb account and stop unwanted charges

Understanding curb and why you might want to cancel

Curb is a ride-hailing platform that connects passengers with licensed taxi and for-hire vehicles across major metropolitan areas in the United States. Unlike subscription-based services, Curb operates on a pay-per-trip model, meaning you pay only for the rides you book. However, your account may accumulate charges for cancellation fees, no-show penalties, or service fees that persist even after you stop using the app. If you've experienced unexpected billing, poor service, or simply moved on to another platform, canceling your Curb account is the right move. Stopee recognizes that many riders feel trapped by recurring charges and unclear fee structures, which is why we've created this guide to help you take control.

What curb offers and how billing works

Curb provides three primary ways to book rides: immediate on-demand requests, scheduled bookings through Ride Later, and in-cab payment via Pair and Pay. When you create a Curb account, you link a payment method and use it to pay for individual trips. The platform does not require a monthly subscription from riders, but your stored payment information can be charged for trip fares, service fees, reservation fees, and cancellation or no-show charges under the company's terms of service. This continuing authorization is why you may see unexpected charges weeks or months after your last trip.

Common reasons passengers cancel curb

Stopee has reviewed hundreds of cancellation requests and found three primary drivers: billing disputes (unexpected fees or charges the rider disputes), poor customer support responsiveness (difficulty getting refunds or reaching help), and service quality issues (long waits, unavailable drivers, or driver unavailability in the rider's area). Some riders also cancel because they've switched to competitors like Uber or Lyft, or because they no longer need ride-hailing services. Whatever your reason, knowing exactly how to cancel and protect your account is essential.

Your consumer rights when canceling curb

Federal consumer protection law protects you during account cancellation and billing disputes.

Federal trade commission act section 5 and billing protection

Under the Federal Trade Commission Act, companies cannot use unfair or deceptive practices. If Curb charges your payment method without your explicit authorization or refuses to reverse charges after you cancel, you have grounds to file a complaint with the Federal Trade Commission. The FTC enforces consumer protection rules and can investigate whether Curb's billing practices violate the law. If you believe Curb has continued to charge you after cancellation or has hidden fees in its terms of service, documenting those charges and filing an FTC complaint (at reportfraud.ftc.gov) creates an official record that strengthens your position.

Your right to cancel and request refunds

You have the explicit right to cancel your Curb account at any time. According to Curb's own privacy policy, passengers may request account deletion whenever they choose. After you cancel, Curb must stop charging your payment method for new trips. However, charges incurred before cancellation remain your responsibility unless you successfully dispute them as unauthorized or incorrect. Stopee recommends documenting all charges you dispute before you cancel, so you have clear evidence when you contact support or escalate to your credit card company or bank.

Disputing charges through your bank or credit card issuer

If Curb refuses to refund a disputed charge after you cancel, you can escalate the dispute to your bank or credit card company through a chargeback process. Your financial institution can reverse unauthorized or fraudulent charges within a specific window (typically 60 to 120 days from when the charge appeared on your statement). This is your strongest lever if Curb customer support becomes unresponsive. Stopee advises keeping all receipts, screenshots, and email correspondence so your bank has evidence of the dispute.

How to cancel your curb account

Curb does not offer a direct in-app cancellation button; instead, the company requires you to email their support team to request account deletion.

Step-by-step cancellation process

1. Open your email client and create a new message addressed to support@gocurb.com.
   • Use a professional subject line such as "Account cancellation request" or "Delete my Curb account".
   • Include your full name and the email address associated with your Curb account in the message body.
2. State your request clearly: "I request that you cancel and delete my Curb account effective immediately."
   • Do not apologize or over-explain; a direct, brief request is most effective.
   • If you have an outstanding balance or dispute, mention it: "I also dispute the charge of $X from [date] and request a refund."
3. Send the email and take a screenshot of the sent message for your records.
   • Email is asynchronous, so Curb may take 5 to 10 business days to respond.
   • Keep this screenshot as proof that you requested cancellation on a specific date.
4. Wait for Curb's response confirming that your account deletion request has been received.
   • Warning: Curb's response may state that account deletion will occur only after "resolution of outstanding issues." If you have a billing dispute, the company may delay deletion until the dispute is resolved in their favor or yours.
   • If you do not receive a response within 10 business days, send a follow-up email to support@gocurb.com and reference your first request by date.
5. Check your payment method's status once Curb confirms deletion.
   • Log in to the Curb app (if you still have access) and verify that your stored payment method has been removed.
   • Log in to your bank or credit card account and check that Curb is no longer listed as a merchant with authorization to charge you.

What happens if curb does not respond

Pro tip: If Curb ignores your cancellation request after two follow-up emails over 15 days, escalate immediately. Contact your state's Attorney General consumer protection division or file a complaint with the Better Business Bureau (bbb.org). These agencies take non-responsive companies seriously and can pressure Curb to process your cancellation. Stopee has helped thousands of consumers force companies to honor cancellation requests by leveraging state-level consumer protection agencies.

What to expect after you cancel

Account deletion takes time, and your Curb experience does not end the moment you send the cancellation email.

Timeline for account deletion

Curb's privacy policy states that the company will delete "account data that is not required for legal or compliance purposes." This means that data deletion can take 30 to 90 days from the date Curb confirms your cancellation request. During this window, your account may still be visible in Curb's system for internal reporting and regulatory compliance. You will no longer be able to log in or book rides once deletion is initiated, but do not expect instant removal from their servers.

Verifying that charges have stopped

After cancellation is confirmed, monitor your bank or credit card account for 60 days to ensure Curb does not attempt to charge you again. If you see a charge from Curb after you have canceled, that charge is likely unauthorized and grounds for a dispute with your bank. Document the charge date, amount, and your cancellation confirmation email, then immediately contact your bank's dispute department. Stopee recommends setting a phone reminder to check your statement 30, 60, and 90 days after cancellation to catch any lingering charges.

Removing your stored payment method if you cannot log in

If you lose access to your Curb account before deletion is complete, contact your bank or credit card issuer and request that they remove Curb as an authorized merchant on your card. You can do this by calling the customer service number on the back of your card. Your financial institution can revoke Curb's authorization to charge you without requiring you to log in to the Curb app.

Refund policy and disputing charges after cancellation

Curb's cancellation and no-show fees are contractually permitted under its terms of service, but that does not mean every charge is justified or accurate.

Types of charges you may dispute

How to request a refund from curb before canceling

If you want to dispute a specific charge, send an email to support@gocurb.com with your trip details (date, time, driver, and amount) and your reason for dispute. Be factual and specific: "I was charged a cancellation fee on [date] but I canceled the ride before the driver accepted" is more effective than "This charge is wrong." Include a screenshot of the charge from your bank or credit card statement. Curb typically responds within 5 to 10 business days. If the company denies your refund request, you have the right to escalate to your bank.

Filing a chargeback if curb refuses to refund

Contact your bank or credit card company and explain that you dispute the Curb charge. Provide your bank with the charge date, amount, and the reason for your dispute (for example, "Unauthorized charge after account cancellation" or "Service not rendered: driver did not arrive"). Your bank will open an investigation and, if successful, reverse the charge within 7 to 14 business days. Warning: Filing a chargeback may result in Curb permanently banning your account, but if you are canceling anyway, this is not a concern. Stopee advises filing a chargeback as your final escalation step if Curb customer support is unresponsive.

Common cancellation mistakes and how to avoid them

Canceling Curb seems simple, but small missteps can delay your account deletion or leave you exposed to continued charges.

Mistake 1: assuming the app delete function cancels your account

Many ride-hailing apps allow you to delete the app from your phone, but this does not cancel your account or stop Curb from charging your payment method. You must email support@gocurb.com to formally request account deletion. Deleting the app alone leaves your account active and your payment method on file.

Mistake 2: not documenting your cancellation request

Take a screenshot of your cancellation email before you send it and a screenshot of Curb's confirmation response. If a dispute arises later, you will need proof of when you requested cancellation. Without documentation, your word becomes a "he said, she said" situation that is harder to escalate to your bank or a regulatory agency.

Mistake 3: ignoring charges that appear after you cancel

Some riders assume that a charge appearing after cancellation is a system error and ignore it. Do not. If Curb charges you after you have confirmed cancellation, that charge is unauthorized and you must dispute it immediately with your bank. The sooner you report it, the faster your bank can reverse it.

Mistake 4: canceling without first backing up your data

If you want to retain your ride history or receipts for tax or personal records, screenshot or download them before you cancel. Once Curb deletes your account, you lose access to all past trip data. Some users need this information for business expense reporting, so do not overlook this step.

Before you cancel: a comparison of curb versus alternatives

If you are on the fence about canceling, here is how Curb stacks up against other ride-hailing options.

Is curb right for you, or should you cancel?

Cancel Curb if you live in an area where Uber or Lyft offer better availability, if you have experienced frequent cancellation or no-show fees, or if you prefer a service with direct in-app cancellation and refund options. Keep Curb if you are in a major metropolitan area where traditional licensed taxis are your primary preference and you have had reliable experiences with the service and its fee structure. Stopee encourages you to weigh your options carefully, because switching platforms is often easier than fighting billing disputes after cancellation.

A checklist for canceling your curb account

Use this checklist to ensure you cancel correctly and protect yourself from future charges.

• Document any disputed charges with screenshots, dates, and amounts.
• Compose a clear cancellation email with your full name and account email address.
• Send the cancellation email to support@gocurb.com and screenshot the sent message.
• Wait for Curb's confirmation response and screenshot that as well.
• Note the date Curb confirms your deletion will be processed.
• If you have a disputed charge, reply to Curb's confirmation with a request for refund and your supporting documentation.
• If Curb does not respond to your refund request within 10 business days, escalate to your bank or credit card company.
• Monitor your bank or credit card statement for 60 days after cancellation for any unauthorized Curb charges.
• If an unauthorized charge appears after cancellation, file a chargeback with your bank immediately.
• Remove Curb from your phone's stored payment methods or any digital wallet once deletion is confirmed.

What users say about canceling curb

Real rider feedback reveals the most common cancellation experiences and what worked for other consumers.

Positive cancellation experiences

Some users report that Curb's support team responded promptly to cancellation requests within 3 to 5 business days and processed deletion without pushback. These riders found the email cancellation process straightforward and appreciated Curb's confirmation. However, positive experiences often involved riders with no outstanding disputes or charges.

Challenging cancellation experiences

Other riders report waiting 15 to 20 days for a response from Curb, or receiving a response that their account deletion was "pending resolution of outstanding issues" (meaning a disputed charge). Some users escalated to the Better Business Bureau or their state's Attorney General before receiving action. A recurring theme is that Curb's support channel is slow and does not clearly communicate timelines for account deletion. Stopee recognizes these frustrations and recommends escalating early if Curb does not respond within 10 business days.

Steps to take if curb refuses to cancel or continues charging you

If Curb ignores your cancellation request or continues to charge you after deletion is confirmed, you have escalation options.

Contact your state's attorney general

Every U.S. state has a consumer protection division within its Attorney General's office. You can file a complaint with yours at no cost. The Attorney General's office can investigate whether Curb is violating state consumer protection laws and pressure the company to honor your cancellation or refund request. Visit your state's official website and search for "consumer protection complaint" or "file a consumer complaint."

Report to the federal trade commission

The Federal Trade Commission enforces consumer protection rules nationwide. You can file a complaint at reportfraud.ftc.gov, describing your issue with Curb's billing or cancellation process. The FTC does not resolve individual disputes, but it uses complaint data to investigate companies and initiate enforcement actions. Stopee advises filing an FTC complaint if Curb's practices seem deceptive or unfair.

File a complaint with the better business bureau

The Better Business Bureau (bbb.org) allows consumers to file complaints against businesses. While the BBB has no legal authority, companies often respond to complaints to protect their rating. Filing a complaint creates a public record and may prompt Curb to contact you directly to resolve the issue.

Dispute the charge with your bank

If all else fails, contact your bank or credit card company and file a chargeback for any unauthorized Curb charges. Your financial institution's fraud department can reverse the charge and investigate whether Curb violated your card's terms of service. This is your strongest final recourse.

Your path forward

Canceling Curb is straightforward if you follow the correct steps: email support@gocurb.com, document your request, wait for confirmation, and monitor your account for unauthorized charges. Do not assume that deleting the app or disputing a charge alone will cancel your account. Keep proof of your cancellation request and escalate to your bank or your state's Attorney General if Curb does not respond or refuses to delete your account. Stopee has helped thousands of consumers navigate cancellation disputes with ride-hailing services, and our consistent finding is that early, documented communication with the company and swift escalation when needed is the most effective strategy. You have consumer rights on your side, and you can enforce them. Take action today, and you will regain control of your billing and your data.