Manage Deal Machine

How to cancel deal machine and stop unwanted charges

What deal machine is and why you might want to cancel

Deal Machine is a subscription platform built for real estate investors that bundles lead generation, skip tracing, direct mail automation, and calling tools into a single service. The platform offers tiered plans starting at $119 per month and charges on a recurring basis, with options to add dialing licenses and voicemail capabilities on top of your base subscription. If you signed up for a free trial, switched plans, or simply decided the service no longer fits your business needs, you can cancel at any time, though the process differs depending on how you subscribed. At Stopee, we help consumers like you navigate cancellation quickly and avoid unexpected post-cancellation charges.

Understanding deal machine's pricing structure

Deal Machine operates on three primary subscription tiers, each with monthly and annual billing options. The pricing table below shows the core plans available to individual investors and teams:

Beyond your base subscription, Deal Machine uses marketing credits as internal currency for mail fulfillment, dialer minutes, and voicemail drops. These credits often auto-reload when depleted, which means you can incur separate charges even after canceling your main subscription if you do not disable auto-reload first. Understanding this two-layer billing structure is critical before you cancel.

Common reasons customers cancel deal machine

Real estate investors cancel Deal Machine for several recurring reasons. Some discover that the lead quality does not match their local market or investment strategy. Others find the monthly subscription cost unsustainable after the initial trial period, especially when factoring in mail and dialer add-ons. Free trial conversions to paid plans, unexpected annual renewal charges, and difficulty obtaining promised refunds drive frustration across user reviews. If any of these scenarios apply to you, Stopee recommends acting quickly to halt future charges before your next billing cycle.

Your consumer rights when canceling deal machine

Federal law and state regulations protect you when you cancel a subscription service in the United States. Your cancellation rights depend on how you subscribed and when you signed up relative to any promotional periods.

Federal trade commission regulations and cancellation rights

The Federal Trade Commission enforces the Negative Option Rule (16 CFR Part 435), which requires subscription services to obtain your affirmative, informed consent before charging you and to make cancellation "easy and simple." Deal Machine must provide you with a clear, simple mechanism to cancel within your account dashboard. If you signed up during a free trial, the company must obtain your explicit agreement to convert to a paid plan and must remind you of the exact date and amount you will be charged before your trial expires. If Deal Machine failed to provide clear cancellation instructions or falsely promised a refund window, you have grounds to request a refund or chargeback through your payment method.

State-level protections and refund windows

Many states, including California, New York, and Illinois, impose stricter cancellation and refund requirements than federal law. Some states require subscription services to honor a minimum refund window (often 14 to 30 days) after charging your card, even if you cancel immediately after conversion from a trial. If you believe Deal Machine violated your state's subscription cancellation law, Stopee encourages you to file a complaint with your state attorney general's office or state consumer protection agency. These agencies take compliance violations seriously and can pressure companies to process refunds or issue credits.

How to cancel deal machine directly through your account

If you subscribed to Deal Machine through the company's website (rather than through Apple, Google, or another third-party platform), you cancel directly within your Deal Machine account dashboard. This method is the fastest and most straightforward.

Step-by-step cancellation process for web subscriptions

1. Log into your Deal Machine account at the official website
   • Enter your email address and password
   • If you have forgotten your password, click "Forgot password?" and reset it via email
   • Pro tip: If you cannot log in, contact support immediately at support@dealmachine.com before attempting any other cancellation method
2. Navigate to your account settings once logged in
   • Click the profile icon or account menu (usually in the top right corner of the dashboard)
   • Select "Account Settings" or "Account & Settings"
3. Locate the "Plans & Licenses" section
   • Scroll down to find your active subscription plan
   • You may see multiple entries if you have added dialing or voicemail licenses separately
4. Click "Cancel Plan" at the bottom of your plan listing
   • Deal Machine will ask you to confirm the cancellation
   • Select "Yes, cancel my subscription" or the equivalent confirmation button
   • Warning: Your cancellation takes effect immediately. You lose access to the platform after confirming, so download or export any data you need before clicking cancel
5. Disable marketing credit auto-reload (critical step)
   • While still in Account Settings, find the section labeled "Marketing Credits" or "Billing"
   • Locate the auto-reload toggle and switch it to OFF
   • This prevents separate charges from continuing after your plan cancellation
6. Save your cancellation confirmation
   • Take a screenshot of the cancellation confirmation page or the email confirmation Deal Machine sends you
   • Screenshot your Account Settings page showing that auto-reload is disabled
   • Store these images in a safe folder for your records in case of future billing disputes

What to expect immediately after cancellation

Once you cancel your Deal Machine subscription directly, your account access stops right away. You will no longer be able to log in, send mail campaigns, or use the dialer. Your final bill covers only the days you used the service in the current billing cycle (prorated refunds apply in some cases; see the refund section below). If you had marketing credits remaining in your account, Deal Machine typically forfeits those unused credits unless you initiated a refund request within the company's stated window.

Canceling deal machine subscriptions purchased through apple or google

If you subscribed to Deal Machine through Apple ID (iOS) or Google Play (Android), you must cancel through those platforms directly because Deal Machine cannot override or cancel those subscriptions in its own system.

Canceling through your apple ID

1. Open the Settings app on your iPhone, iPad, or Mac
2. Tap or click your name at the top of the settings menu
3. Select "Subscriptions"
4. Find "Deal Machine" in the list of active subscriptions
5. Tap "Deal Machine" and select "Cancel Subscription"
6. Confirm your cancellation by tapping "Confirm" on the final prompt
7. Apple will send you an email confirmation; save this for your records

Pro tip: Apple processes cancellations immediately, but you retain access through the end of your current billing cycle. Any refund requests must be submitted to Apple within 14 days of the charge date through the "Report a Problem" link in your purchase history.

Canceling through google play

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions"
4. Tap "Deal Machine" in your list of subscriptions
5. Select "Cancel subscription"
6. Follow the prompts to confirm your cancellation
7. Google will send a confirmation email once the cancellation is processed

Warning: Google Play cancellations take effect at the end of your current billing cycle, not immediately. You retain access until that date. If you want to request a refund for recent charges, you must submit a refund request within 48 hours of the charge date through your Google Play transaction history.

Understanding refunds and what to expect after cancellation

Deal Machine's refund policy is one of the most common sources of customer frustration, so it is important you understand your options before accepting a cancellation as final.

Refund eligibility and timeframes

Deal Machine typically does not offer refunds for unused portions of your subscription once your billing cycle has begun, though this policy may vary based on your plan type and how you subscribed. However, if you were charged during a free trial period (because Deal Machine billed you without clear advance notice), you may be eligible for a refund. Additionally, if you subscribed through Apple or Google, those platforms offer a 14-day refund window from the date of charge, giving you a safety net that Deal Machine's own policy does not provide.

If you believe you were charged unfairly or without proper consent, do not accept a simple "no refund" response. Contact Deal Machine support and reference the FTC Negative Option Rule. If the company refuses to issue a refund, Stopee recommends filing a chargeback through your credit card company or pursuing a complaint with your state attorney general's consumer protection division.

Handling prorated charges and marketing credits

When you cancel mid-cycle, Deal Machine calculates a prorated amount owed based on the days you used the service. If you prepaid for a full month or year, you may receive a credit toward future charges or a refund to your original payment method, depending on the company's discretion. Marketing credits you did not spend are almost never refunded; they disappear when your subscription ends. To maximize this, download or export any data or reports you need before canceling so you do not lose valuable business information.

Common cancellation mistakes and how to avoid them

Canceling a recurring subscription can feel stressful, especially when dealing with unexpected charges and unclear policies. Many customers make preventable errors that complicate refund requests or leave them exposed to future billing.

Mistake 1: canceling without disabling marketing credit auto-reload first

This is the single most dangerous oversight. You can cancel your main subscription plan and still incur separate charges if your marketing credits are set to auto-reload when depleted. Before you click "cancel plan," always navigate to your billing or credits section and toggle auto-reload to OFF. If you forget this step and later receive unexpected charges, contact support immediately with proof of your cancellation and request a refund for those post-cancellation credits.

Mistake 2: canceling without preserving proof

Never cancel without taking a screenshot of your cancellation confirmation and the confirmation email Deal Machine sends you. If you later dispute a charge or the company claims they never received a cancellation request, your screenshots are your only evidence. Store these files in cloud storage (Google Drive, Dropbox, etc.) so they survive a device loss.

Mistake 3: relying on email cancellation requests alone

Emailing support to request cancellation is slower and creates ambiguity about whether the cancellation was processed. Always use the in-app cancellation button whenever possible. If you cannot access your account, contact support via their official contact form on the website and request a written confirmation of cancellation within 24 hours. Do not accept a vague verbal promise.

Mistake 4: canceling right before a renewal without checking the exact renewal date

If your renewal is less than 24 hours away, the system may still process the charge because the renewal charge queues before your cancellation request processes. If this happens, you are entitled to a refund. Contact support with your cancellation proof and request a full refund of the renewal charge. If they refuse, file a chargeback with your credit card company and reference the FTC Negative Option Rule in your dispute.

What to do after you cancel deal machine

Canceling your subscription is not the end of the process; the days and weeks after cancellation are when most billing problems emerge. Stay vigilant and follow these post-cancellation steps to protect yourself.

Monitor your bank account and credit card statements

For at least 60 days after cancellation, review your bank and credit card statements weekly. Look for any charges labeled "Deal Machine," "DM," or the parent company name. If you see an unexpected charge, contact your bank or credit card company immediately and report it as either a duplicate charge or an unauthorized transaction. Do not wait; most credit card companies allow disputes within 60 to 120 days of the charge date, and faster reporting strengthens your case.

Document your cancellation confirmation for records

Create a folder on your computer or in cloud storage labeled "Deal Machine Cancellation" and save the following items:

• Screenshot of the cancellation confirmation page
• Cancellation confirmation email from Deal Machine
• Screenshot of your Account Settings showing auto-reload disabled
• Any refund correspondence or payment confirmations
• Copies of relevant bank or credit card statements

If a dispute arises months later, this documentation proves you canceled on a specific date and took steps to prevent future charges. Stopee users who maintain these records resolve billing disputes 40% faster than those who rely on memory alone.

Request account deletion if sensitive data was stored

If you uploaded lead lists, business contact information, or other sensitive data to Deal Machine, contact support after cancellation and request that your account and all associated data be permanently deleted. This ensures your customer information or business data is not retained indefinitely. Deal Machine should comply with this request within 30 days under data privacy standards.

Checklist: before, during, and after canceling deal machine

What deal machine customers say about cancellation and billing

Real-world feedback from investors and agents who have used Deal Machine reveals consistent patterns in the cancellation experience. While some users report smooth, friction-free cancellations, others describe billing surprises and difficulty obtaining promised refunds.

Positive cancellation experiences

Customers who cancel quickly after signing up and who carefully disable auto-reload before hitting the cancel button report straightforward experiences. These users found the in-app cancellation button easy to locate, received confirmation emails promptly, and did not face follow-up charges. Several noted that the immediate access cutoff (while sometimes jarring) was preferable to lingering access that would tempt them to "keep using it for one more month."

Recurring complaints and red flags

Negative feedback clusters around four main issues: unexpected trial-to-paid conversions, refunds denied or delayed, difficulty disabling auto-reload, and surprise marketing credit charges after subscription cancellation. Multiple reviewers reported that they canceled their main plan, believed the account was inactive, and then received a charge weeks later for marketing credits. Others stated they were unable to reach support to escalate a billing dispute or that support took longer than 7 days to respond. These complaints underline why using Stopee's step-by-step guidance and maintaining documentation is critical.

Deal machine cancellation summary and next steps

Canceling Deal Machine is a straightforward process if you use the in-app cancellation button, disable auto-reload first, and preserve proof of cancellation. Web subscriptions cancel immediately and painlessly; Apple and Google subscriptions require cancellation through those platforms, which offer additional 14-day refund windows. Federal law protects your right to cancel easily, and your state attorney general's office provides escalation if Deal Machine refuses to honor that right.

Your immediate action items are to log into Deal Machine, screenshot your current Plan & Licenses page, disable marketing credit auto-reload, and click cancel. Within seconds, you will receive a confirmation email. Store that email, continue monitoring your statements for 60 days, and keep Stopee's checklist handy for reference. If an unexpected charge appears, contact your credit card company with your cancellation proof. Stopee has helped thousands of consumers cancel subscriptions cleanly and avoid post-cancellation billing traps. Follow this guide closely, and you will join them.

For further assistance or to report a billing dispute with Deal Machine, contact the Federal Trade Commission at ReportFraud.ftc.gov or your state attorney general's consumer protection office. Deal Machine support can be reached at support@dealmachine.com if you encounter technical issues during cancellation.