Manage Eleven Labs

How to cancel eleven labs and protect your unused credits

What eleven labs is and why you might cancel

Eleven Labs is an AI audio platform that generates realistic synthetic voices from text, clones voices, and provides speech-to-text capabilities for creators, businesses, and developers. The company offers subscription tiers ranging from a free plan through enterprise-level access, each bundled with monthly credits that expire at the end of your billing cycle. Many users sign up to experiment with voice generation for content creation, accessibility features, or automation projects, then find the service no longer fits their needs or workflow.

You might decide to cancel for several legitimate reasons: you completed your project, found a competitor that better suits your use case, encountered unexpected costs, or simply want to pause your subscription while budgets tighten. Whatever your reason, Stopee is here to walk you through the exact cancellation process so you exit cleanly and avoid surprise charges or lost credits.

Eleven labs company registration and contact

Eleven Labs Inc. operates from a registered address in New York: 169 Madison Ave #2484, New York, NY 10016. The company is domiciled in the United States and subject to US consumer protection law, including the Federal Trade Commission Act (FTC Act), which governs unfair billing practices and cancellation rights. Knowing this registration is important because it anchors your legal protections if disputes arise-and Stopee recommends keeping this address on file should you need to escalate a billing complaint.

Why cancellation timing matters

Eleven Labs credits do not roll over into the next month and are forfeited when your subscription ends. If you have 50,000 unused credits on the 25th of the month but your renewal date is the 30th, those credits vanish. This is the single most costly mistake users make, which is why Stopee emphasizes planning your cancellation around your actual billing cycle and credit consumption rather than canceling in a panic.

Pricing and plan overview

Understanding Eleven Labs pricing helps you anticipate your cancellation timing and refund eligibility. Below is the current publicly listed pricing structure across all plan tiers.

These prices are current as of the most recent update but subject to promotional discounts and annual billing incentives. Always verify the exact charge amount on your billing statement before you proceed with cancellation, because price changes can affect your refund decision.

Should you cancel eleven labs or pause instead

Before you cancel permanently, consider whether pausing or downgrading would better serve your situation. Stopee often finds that users cancel impulsively when they could solve their problem differently.

When downgrading makes sense

If you love Eleven Labs but feel the cost is too high, downgrading to a lower tier (or the free plan) preserves your account, voice library, and studio projects without the commitment to an active paid plan. You retain your custom voices and can resume a paid subscription later without losing them. This approach is ideal if you expect to return to the service in three to six months but want to pause spending now.

When full cancellation is the right choice

You should cancel entirely if you no longer need synthetic voices, you have found a replacement service that fits better, or billing disputes remain unresolved after contacting support. Full cancellation deletes your account permanently after a grace period (verify this with support first), so you cannot recover it without re-signing up and losing all saved work.

How to cancel eleven labs on your device or browser

Cancellation method depends on how you signed up initially-direct web account, Apple App Store, or Google Play. Follow the exact steps for your sign-up method to avoid canceling in the wrong place.

Canceling via the eleven labs website

If you subscribed directly at elevenlabs.io using your email, follow these steps in order. Do not rely on simply stopping use of the service-you must actively cancel your subscription or charges will continue.

1. Log into your Eleven Labs account at elevenlabs.io using your email and password.
   • If you forget your password, click "Forgot password?" and check your email for a reset link.
   • Ensure you log into the correct email address if you have multiple accounts.
2. Navigate to your account profile by clicking your profile icon or username in the top-right corner.
   • On mobile browsers, this may appear as a hamburger menu (three horizontal lines).
3. Select Account or Settings from the dropdown menu.
4. Locate the Subscription section within Account or Settings.
5. Click Manage subscription (exact wording may vary slightly depending on your interface version).
6. Click Cancel subscription and confirm your choice in the pop-up dialog.
   • Read any warnings or final offers (like a discounted renewal) before confirming.
   • Your cancellation takes effect immediately, but you retain access through the end of your current billing cycle.
7. Take a screenshot of the cancellation confirmation page showing the date and reason. This is your proof of cancellation if disputes arise later.
   • Stopee recommends emailing this screenshot to yourself for backup.

Canceling if you subscribed via apple app store

If you signed up through the Eleven Labs app on iPhone or iPad, your subscription is managed by Apple, not Eleven Labs directly. You must cancel in the Apple ecosystem to stop charges.

1. On your Apple device, open Settings and tap your name at the top.
2. Select Subscriptions (or Media & Purchases on older iOS versions).
3. Find Eleven Labs in the active subscriptions list.
4. Tap Cancel Subscription and confirm your choice.
5. Apple will send a confirmation email to the address linked to your Apple ID.
   • Save this email as proof-Stopee emphasizes that Apple's confirmation is your cancellation receipt.

Canceling if you subscribed via google play

If you use the Eleven Labs app on Android, your subscription flows through Google Play. Cancel there to ensure charges stop.

1. Open Google Play Store on your Android device.
2. Tap your profile icon in the top-right corner and select Manage subscriptions.
3. Find Eleven Labs in your active subscriptions.
4. Tap Cancel subscription and follow the on-screen prompts to confirm.
   • Google may offer a retention discount-review it briefly but proceed with cancellation if that is your final decision.
5. Google will send a confirmation email confirming the cancellation date.
   • This email is your proof; keep it in your cancellation folder.

What happens after you cancel

Cancellation is not instantaneous-you continue to have access and features through the last day of your billing cycle. It can feel unsettling to know charges are stopping but your account is still "active," but this is standard across the SaaS industry.

Your access timeline after cancellation

You retain full access to all Eleven Labs features (voice generation, cloning, API calls) until 11:59 pm on your billing cycle end date. Once that date passes, your account converts to the free tier if you don't immediately re-subscribe. Warning: Any unused credits evaporate at midnight on your renewal date, so use or forfeit them before that moment.

What you lose and what you keep

You keep all voice clones you created and all studio projects you saved-these remain attached to your account indefinitely. However, you lose access to premium features like advanced voice cloning, higher concurrency limits, and commercial licensing. If you re-subscribe later, your old voices and projects are restored immediately, which is why downgrading is sometimes a smarter move than canceling if you think you'll return.

Refund eligibility and credit forfeiture

Eleven Labs does not refund unused credits when you cancel mid-cycle, and this is where many users feel frustrated. Stopee wants you to understand the rules upfront so you make an informed decision.

When you may qualify for a refund

You may request a partial refund if (a) you were charged immediately after signing up and realized the service was not for you within a few days, or (b) you were double-billed due to a platform error. Contact support@elevenlabs.io with proof of the duplicate charge and your cancellation request-many companies honor refund requests within 7-14 days of the charge if there is genuine error on their end.

How to request a refund

Email Eleven Labs support with the subject line "Refund request - [your account email]" and include the following:

• Your account email and full name.
• The date you were charged and the exact amount.
• A screenshot or statement showing the charge.
• A brief explanation of why you believe you deserve a refund (e.g., duplicate charge, immediate regret after sign-up).
• Your cancellation request.

Stopee recommends sending this email from the same account email you use for Eleven Labs so support can verify your identity immediately. Follow up after 10 business days if you do not receive a response.

Your rights under federal law

Under the Restore Online Shoppers Confidence (ROSCA) Act and the FTC Act, any company that charges recurring fees must honor your cancellation request and must not recharge you after you cancel. If Eleven Labs continues to bill you after you cancel through their official interface, you have grounds to dispute the charge with your credit card issuer or bank. Stopee recommends documenting your cancellation screenshot and the date of your cancellation notice so you can dispute unauthorized charges swiftly.

Common cancellation mistakes to avoid

Cancellation feels simple but users stumble in predictable ways. Stopee has compiled the most frequent errors so you sidestep them.

Mistake 1: canceling in the wrong place

The biggest pitfall is canceling in your browser thinking you've also canceled the app subscription, or vice versa. If you signed up on your phone through the App Store, canceling only your web account does nothing-your app subscription still charges. Always cancel through the exact platform where you subscribed (web account, Apple App Store, or Google Play).

Mistake 2: not using remaining credits before the cutoff

Unused credits disappear at the end of your billing cycle. If you have 150,000 credits left and your cycle ends in 3 days, you have 3 days to generate speech or clone voices. After that, those credits vanish forever-no refund, no carryover. Plan your cancellation for after you've drained your credit balance, or downgrade to Free instead.

Mistake 3: assuming account deletion equals cancellation

Deleting your Eleven Labs account is different from canceling your subscription. A paid subscription can remain active even if you delete the account (since deletion just removes your studio projects and voice history). Always cancel the subscription first, wait for confirmation, then request account deletion if you wish.

Mistake 4: not saving proof of cancellation

If your card gets charged after you cancel, you need proof you canceled. Take a screenshot of the cancellation confirmation page, email it to yourself, and save it. Without this evidence, disputing a charge with your bank becomes harder and slower.

Your cancellation checklist

Use this checklist to confirm you have completed every step and protected yourself against surprise charges and lost credits.

Customer reviews and real cancellation experiences

Users report mixed experiences canceling Eleven Labs. On review platforms and Reddit, positive feedback notes that the cancellation process itself is straightforward and that support responds to refund requests. Negative reviews focus on frustration over lost credits, unexpected charges after cancellation, and slow support response times when disputes escalate.

The most common complaint is that users cancel during their billing cycle and lose all remaining credits at the next renewal without warning. A smaller number of users report continued charges after cancellation, though most of these resolved after contacting support. Stopee reviewed these accounts and found that many involved app-store subscriptions canceled only in one place (web or app) while the other platform continued charging.

Key insight: Users who plan cancellation timing and use all their credits before the cutoff report satisfaction with the process. Users who cancel impulsively or fail to cancel on all platforms report regret and billing frustration.

Comparing eleven labs to similar alternatives

If you are canceling because Eleven Labs no longer fits your needs, you may want to explore competitors. The table below compares key differences to help you choose if you re-subscribe elsewhere.

Each platform has strengths: Google and Amazon excel at price flexibility if you use voice generation sporadically, while Eleven Labs and PlayHT shine for creators needing consistent monthly credits and custom voice cloning. Choose based on your actual usage pattern, not marketing claims.

How to escalate if eleven labs refuses to cancel or refund

If Eleven Labs support does not respond within 10 business days or refuses to cancel your subscription or honor a legitimate refund request, you have formal escalation options under federal consumer protection law.

Step 1: request escalation within eleven labs

Reply to your support email with the subject "Escalation request" and state that you have not received a response within the stated timeframe. Copy any previous support tickets and attach screenshots of the charges and your cancellation request. Give them 5 additional business days.

Step 2: file a complaint with the federal trade commission

If Eleven Labs does not resolve your issue, file a complaint at reportfraud.ftc.gov. The FTC investigates recurring billing violations and can pressure companies to refund unauthorized charges. Stopee emphasizes that the FTC process is free and does not require a lawyer.

Step 3: dispute the charge with your bank or card issuer

Contact your credit card company or bank and request a chargeback or dispute for any charges after your cancellation date. Provide your cancellation screenshot and the email chain with support as evidence. Banks typically rule in your favor if you show you canceled in good faith and were billed afterward.

Contact information for eleven labs

Keep these details on file for refund requests or disputes:

• Support email: support@elevenlabs.io
• Registered address: Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016
• Website: elevenlabs.io

If email support does not respond, escalate to the company's registered address using certified mail with return receipt so you have proof of delivery. This lever is particularly effective for serious disputes because it signals to the company that you are documenting the issue formally.

Final guidance: cancel with confidence

Canceling Eleven Labs is straightforward if you follow the exact steps for your platform (web, Apple, or Android) and time your cancellation around your billing cycle. Use or transfer remaining credits before your renewal date, save proof of cancellation, and monitor your card statement for unauthorized charges. If disputes arise, you have strong federal protections under ROSCA and the FTC Act.

Stopee has helped thousands of consumers cancel subscriptions like Eleven Labs cleanly and safely, and the same principles apply here: plan ahead, document everything, and know your rights. Whether you downgrade to Free, pause temporarily, or leave entirely, making an intentional choice beats drifting into unwanted charges. Visit Stopee.com for step-by-step guides on hundreds of other services, and let us help you take control of your subscriptions.