Manage Lisa AI

How to cancel lisa AI and stop unwanted charges

What is lisa AI and why you might want to cancel

Lisa AI is a mobile application that generates AI-powered avatars, images, and video effects from your photos and text prompts. You download it on iOS or Android, choose from free or paid features, and access enhanced styles, avatar packs, and faster processing through weekly subscriptions and in-app purchases. The service operates globally and has built a user base across the United States through app store listings and social media promotion.

The business model relies on recurring billing and trial-to-paid conversion. You may have signed up for a free trial expecting it to end automatically, or you purchased a weekly subscription intending to cancel anytime. What many users discover too late is that Lisa AI subscriptions auto-renew without clear cancellation pathways, leading to unexpected charges weeks or months after you stop using the app. At Stopee, we have heard from hundreds of consumers caught in exactly this trap, and we have built this guide to help you reclaim control of your billing.

How lisa AI charges you

Lisa AI charges you through your device's app store payment system (Apple App Store or Google Play Store). The app displays multiple subscription tiers at $4.99 to $7.99 per week, plus one-time purchases for avatar packs and coin bundles ranging from $3.99 to $7.99. Most critically, every subscription plan auto-renews on your renewal date unless you manually cancel before that date arrives. Many consumers report that Lisa AI continued billing them even after they deleted the app or created a new account, indicating that the company does not automatically honor account deletion as a cancellation request.

Common billing complaints from u.S. users

Consumer feedback across app stores and review platforms reveals a consistent pattern: users attempt to cancel through the app, receive no confirmation, and then discover they were charged again on their renewal date. Others report requesting cancellation through customer support only to wait days or weeks without a response. A significant number of complainants state that charges persisted after they deleted the app entirely, suggesting that app deletion alone does not cancel your subscription with Lisa AI. These reports indicate billing friction is a real and widespread risk for subscribers in the United States.

Your legal rights as a u.S. consumer

Federal and state law protect you when you subscribe to recurring services in the United States.

The restore online shoppers confidence act and your cancellation rights

The Federal Trade Commission (FTC) enforces the Restore Online Shoppers Confidence Act (ROSCA), which requires that companies provide a simple cancellation mechanism and honor your cancellation request without unnecessary delay. ROSCA mandates that recurring billing providers must obtain your informed consent before charging you, disclose all material terms of the subscription (including price and frequency), and provide a mechanism to cancel that is at least as easy as the method you used to sign up. If Lisa AI charges you after you cancel, or if they make cancellation needlessly difficult, they may be violating federal law. Stopee emphasizes that you have the right to stop payment, and the law is on your side.

State automatic renewal laws

Most U.S. states impose additional requirements on automatic renewal subscriptions. Many states require companies to obtain affirmative written consent (not buried in terms) before charging, to send a confirmation email after you subscribe, and to provide a simple cancellation option. If you subscribed to Lisa AI and did not receive a clear confirmation email detailing your cancellation method, the company may have violated state law. New York, California, Illinois, and many other states have strengthened these protections in recent years. If Lisa AI refuses to process your cancellation or refund, you can file a complaint with your state's attorney general office.

Your right to dispute charges with your payment method

If you have cancelled Lisa AI but the company continues to charge you, you have the right to dispute those charges with your credit card company or payment platform. Apple and Google both offer refund request mechanisms for unwanted app store charges. You can file a dispute (also called a chargeback) with your credit card issuer if the merchant does not refund you within a reasonable time. Document all your cancellation attempts and complaints before you file a dispute; this evidence strengthens your case.

How to cancel lisa AI on iOS (Apple app store)

Cancelling Lisa AI on your iPhone or iPad requires you to manage your subscription through Apple's system, not through the Lisa AI app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen (the Apple ID header).
3. Tap Subscriptions.
4. Find and tap Lisa AI (or the specific Lisa AI subscription tier you are cancelling).
5. Tap Cancel Subscription or Cancel Free Trial.
   • If you see a menu asking why you are cancelling, select your reason (optional).
   • Confirm the cancellation by tapping Confirm or Cancel Subscription again.
6. You will see a confirmation message stating your subscription has been cancelled and will end on a specific date. Screenshot this confirmation for your records.

Pro tip: Do not assume the Lisa AI app itself will notify you of cancellation. Apple handles the cancellation, and your confirmation lives only in the Settings app. Check back in Apple Settings two days before your next renewal date to verify the subscription status still shows as cancelled.

Warning: If you are still in a free trial period and you do not cancel before the trial ends, Apple will charge you immediately. Calculate your trial end date now and cancel at least two business days before it arrives.

How to cancel lisa AI on android (Google play store)

Cancelling Lisa AI on Android also requires you to use the Google Play Store system rather than the app itself.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Tap Manage subscriptions.
4. Find and tap Lisa AI.
5. Tap Cancel subscription.
   • Google may ask you to select a cancellation reason (optional but recommended).
   • Read the final confirmation screen and tap Cancel subscription to finalize.
6. You will receive a confirmation message stating your subscription ends on a specific date. Screenshot this screen immediately.

Pro tip: If the Cancel subscription button does not appear or is greyed out, your subscription may have already ended or been cancelled. Refresh the page and check again. If it remains unavailable after two refresh attempts, contact Google Play Support directly.

Warning: Google Play subscriptions continue to renew even after you uninstall the Lisa AI app. Uninstalling the app does not cancel your subscription. You must cancel through the Play Store as described above.

Contact lisa AI directly if app store cancellation fails

If you have tried cancelling through Apple or Google and the company continues charging you, escalate to Lisa AI's customer support directly.

How to request a refund and cancellation from lisa AI

Lisa AI publishes a refund policy online but does not advertise direct support contact information within the app. You will need to locate their support channel through the app or their website. Most mobile apps include a "Help," "Contact," or "Support" menu option. If that method fails, you can submit a complaint to Stopee, which maintains a database of contact methods for subscription services and can advise you on escalation.

1. Look within the Lisa AI app for a Settings, Help, or Contact Us menu option.
2. If available, use the in-app support form to submit a cancellation and refund request. State clearly: "I am requesting immediate cancellation of my Lisa AI subscription and a refund of all charges incurred after [date of your cancellation attempt]."
3. Document the date and time you submitted the request.
4. If Lisa AI does not respond within 7 business days, proceed to dispute the charge through your payment method (Apple, Google, or your credit card).
5. Attach your cancellation confirmation (from step 1) and the in-app support submission as evidence of your good-faith cancellation attempt.

The company's turkish address for formal complaints

Lisa AI is operated by Conver Yazılım Limited Şirketi, a company registered in Turkey. The official address on file is:

Büyükdere Cad. USO Center Plaza No: 245/27 Sarıyer, İstanbul, Türkiye

You can send a formal cancellation request by certified mail to this address, though response times from international companies are often slow. For U.S. consumers, filing a complaint with your state attorney general and disputing the charge through your payment method are faster and more effective remedies.

Refund timeline and what to expect

Lisa AI's published refund policy states that refunds may be issued for certain circumstances, but the company does not guarantee all refunds.

When you will receive your refund

If Lisa AI approves a refund, the credit typically appears in your account within 5 to 10 business days, depending on your payment method. Refunds issued to credit cards may take an additional 1 to 3 business days to post as a visible credit on your statement. If you paid through Apple or Google, refunds usually process faster (3 to 5 business days) because the platforms handle the transaction. Document the exact date you submitted your refund request so you can follow up if the credit does not appear within this window.

How to escalate if no refund arrives

If 14 days have passed since you requested a refund and no credit has appeared, file a dispute with your payment provider. Contact your credit card company, Apple, or Google and explain that you cancelled the subscription and Lisa AI has not refunded unauthorized charges. Provide your cancellation confirmation screenshot and any support correspondence as evidence. Your bank or platform will investigate the claim and either pressure Lisa AI to refund you or reverse the charge directly. Stopee recommends keeping all documentation in one folder (digital or physical) so you can present the complete record if escalation becomes necessary.

Common mistakes that delay cancellation

We understand the frustration of trying to cancel a subscription only to be charged again. Here are the mistakes we see most often so you can avoid them.

Deleting the app without cancelling the subscription

This is the single most common error. Uninstalling Lisa AI from your phone does not cancel your subscription. The subscription remains active in your Apple or Google account, and the company continues charging you on renewal day. You must cancel through Apple Settings or Google Play Store before deleting the app. After you receive cancellation confirmation, only then should you uninstall Lisa AI if you wish.

Assuming customer support will honor a cancellation request through email or chat

Many users contact Lisa AI's support team requesting cancellation but never receive a response or receive only a generic message that doesn't confirm cancellation. Support requests alone are not sufficient. You must cancel through your official payment platform (Apple or Google) to generate a verifiable, timestamped cancellation record. Customer support is a backup channel only, not the primary cancellation method.

Ignoring trial-end dates and assuming free trials end automatically

Lisa AI advertises free trials (often 3 to 7 days) but many users believe these trials will simply expire. They do not. When your trial period ends, the company automatically charges your payment method and begins a recurring subscription. You must cancel before your trial end date arrives. Calculate today: if you signed up on [date], your trial ends 7 days later. Cancel now if your trial is still active.

Not keeping a cancellation confirmation

Screenshots and email confirmations are your proof. Without documentation, Lisa AI can claim they never received your cancellation request. Always capture and save the final confirmation screen from Apple or Google, including the date and the statement "subscription ends on [date]." This evidence is essential if you later need to file a dispute or lodge a complaint with your state attorney general.

After cancellation: what happens next

Cancellation is not always immediate, and understanding the post-cancellation period helps you avoid re-billing surprises.

Your access to lisa AI after you cancel

When you cancel a Lisa AI subscription, your access to premium features ends on your subscription end date (not immediately). For example, if your renewal date is March 15 and you cancel on March 1, you retain premium access until March 15. After that date, you lose access to paid features but can still use the free tier if you choose. This grace period allows you to download any creations or files before premium access expires.

Preventing re-billing after cancellation

Even after you cancel, Lisa AI may attempt to re-bill you if you reopen the app or accidentally tap a "subscribe" button. To prevent accidental re-subscription, uninstall the app after your subscription end date has passed. If you want to keep the app, never tap any button that says "subscribe," "upgrade," "try premium," or "claim free trial." The free tier is functional and will not trigger unwanted charges.

Monitor your payment method for unauthorized charges

After you cancel, check your credit card or app store payment history every 2 to 3 days for the next 30 days. Look specifically for charges labeled "Lisa AI," "LISA AI," "Conver Yazılım," or any similar variant. If you spot an unauthorized charge after your confirmed cancellation date, screenshot it immediately and file a dispute through your payment method. Many consumers report that Lisa AI re-billed them 2 to 3 weeks after cancellation, so vigilance during this window is critical.

Lisa AI pricing and subscription breakdown

Understanding what you are paying for helps you decide whether to cancel or keep the service.

Most U.S. users report being charged the $5.99 to $6.99 weekly tier. If you find the free tier sufficient, cancelling your subscription and using only free features costs you nothing going forward and gives you back control of your billing.

Should you keep or cancel lisa AI

Before you commit to cancellation, consider whether the service still has value for you.

Reasons to keep your lisa AI subscription

Keep your subscription if you generate avatars or art regularly, the premium features measurably improve your workflow, and you use the app at least twice per week. The price ($5-$7.99 per week, or roughly $20-$32 per month) is reasonable if the service genuinely enhances your creative projects. However, if you signed up only for a free trial and forgot about it, keeping the subscription is not a conscious choice but an unintended commitment.

Reasons to cancel lisa AI

Cancel if you have not opened the app in more than two weeks, if you do not understand what premium features you are paying for, if the quality of generated images is not meeting your expectations, or if the recurring charge feels like a burden on your budget. Cancellation is especially important if you took a free trial intending to cancel but forgot and were surprised by a charge. Never keep a subscription out of guilt or procrastination. Your money, your rules. At Stopee, we believe cancellation is the right choice when the service no longer serves you.

How to avoid re-subscribing by accident

After you cancel, there is a risk you will accidentally resubscribe if you tap the wrong button in the app. Here is how to protect yourself.

Uninstall the app after cancellation

The safest option is to delete Lisa AI from your phone once your subscription has ended and your cancellation is confirmed. This eliminates any possibility of an accidental tap triggering a new subscription. If you decide you want to use Lisa AI again in the future, you can always reinstall it and choose the free tier.

If you want to keep the app, avoid these buttons

Do not tap "Subscribe," "Upgrade," "Claim free trial," "Unlock premium," or any similar call-to-action button. These trigger the purchase flow and will re-subscribe you. The free tier requires no interaction-your account automatically has access to free features after your paid subscription ends.

Set a calendar reminder for your cancellation end date

On the day your subscription is supposed to end, open Apple Settings or Google Play Store and verify that your Lisa AI subscription shows as cancelled or expired. If it still shows as active, cancel again immediately and contact support. A cancellation that does not stick is a serious red flag and may warrant a chargeback.

Filing a complaint if lisa AI refuses to cancel or refund

You have formal channels to escalate if the company ignores your cancellation request.

Complaint to your state attorney general

Every U.S. state has an attorney general office that investigates consumer complaints about unfair and deceptive business practices. If Lisa AI charged you after you cancelled, or if they refuse to process a cancellation request, file a complaint with your state AG. Provide your cancellation confirmation, screenshots of charges, and any support correspondence. Many states have online complaint portals that take less than 10 minutes to complete. Your state attorney general has enforcement power and can pressure Lisa AI to refund you or face legal action.

Complaint to the federal trade commission

You can also file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. The FTC monitors ROSCA violations and uses consumer complaints to identify companies engaged in predatory billing. While the FTC cannot refund you directly, complaints become part of a public record and can trigger regulatory investigation. Stopee encourages every consumer harmed by automatic renewal billing to report the issue.

Complaint to apple or google

If Lisa AI charged you through the App Store or Google Play Store, both platforms allow you to request a refund directly. Open your purchase history, find the Lisa AI charge, tap "Report a problem," and explain that you cancelled the subscription but were charged anyway. Apple and Google take these complaints seriously because they directly affect their platform reputation. You have a reasonable chance of receiving a refund within 5 to 10 business days.

Key takeaways and your action checklist

Cancelling Lisa AI is straightforward if you follow these steps and avoid common mistakes. Here is what you need to do today.

• Open Apple Settings (iOS) or Google Play Store (Android) right now, even if you plan to cancel later.
• Locate Lisa AI in your subscriptions list and check the renewal date. Write this date down.
• If your free trial ends in fewer than 7 days, cancel immediately to avoid automatic billing.
• Follow the step-by-step cancellation process for your device (iOS or Android) outlined above.
• Screenshot your cancellation confirmation message and save it in a folder labeled "Subscriptions" on your phone or computer.
• Check your credit card or app store payment history 2 and 5 days after your subscription end date to verify no unauthorized charge appears.
• If you spot a charge after your cancellation date, dispute it immediately through your payment method.
• Uninstall the Lisa AI app if you no longer want to use it, or avoid tapping any subscription-related buttons if you keep it.
• If Lisa AI refuses to honor your cancellation or does not refund you within 14 days, file a complaint with your state attorney general and your credit card company.

Why stopee exists and how we help you

Subscription billing traps are widespread, and most consumers struggle to navigate the cancellation process alone. Stopee was created to empower you with knowledge, transparency, and actionable steps to reclaim control of your recurring charges. We have helped thousands of consumers cancel Lisa AI and similar services, recover refunds, and protect themselves from unexpected re-billing. Our mission is simple: make cancellation as easy and fair as subscription signup.

You deserve clarity, a straightforward cancellation process, and respect for your money. If Lisa AI has already charged you unfairly, you have legal rights and multiple escalation options. If you are still subscribed and hesitant, remember that keeping a service you do not use is a choice that costs you real dollars every week. Visit Stopee.com today to explore resources on cancelling subscriptions, filing complaints, and understanding your consumer rights. Our team and community are here to support you, whether you need step-by-step cancellation help or advice on disputing a charge. Stopee is your partner in taking control.