Manage Moongrade

How to cancel moongrade and stop unexpected charges (step-by-step guide)

What moongrade is and why cancellation matters

Moongrade is an astrology and personal-insight app that delivers daily horoscopes, moon-phase guidance, and personalized readings through mobile and web platforms. The service operates on a subscription model with multiple recurring plans, and many users report surprise charges and renewal complications. If you've signed up for a trial or ongoing membership and want to stop billing, understanding your exact cancellation method is essential because Moongrade's renewal process can charge your account unexpectedly.

The company operates from Lithuania (Antakalnio str. 17, Vilnius), which means cancellation requires email contact rather than a domestic US phone line. At Stopee, we've tracked hundreds of reports from users confused about how to actually stop their Moongrade subscription, so we've built this guide to walk you through every step and protect you from common traps.

Why you should act quickly

Moongrade charges on a recurring cycle. If your trial or billing period is active, your next charge date is already set. Waiting even a few days means risking another deduction from your account, and reversing those charges later takes time and effort. Stopee's research shows that users who cancel within 48 hours of deciding to quit avoid most renewal surprises.

What stopee covers in this guide

We'll walk you through the exact cancellation process, show you pricing tiers so you know what you've been charged, explain your legal rights under US consumer protection laws, and flag the mistakes that delay cancellation. By the end, you'll have a clear action plan and a checklist to confirm your subscription is truly stopped.

Moongrade pricing and subscription plans

Understanding what you're actually paying for helps you decide whether to cancel or switch plans. Below are the reported subscription tiers based on real user complaints and support documentation.

Pro tip: Check your bank or credit card statement to confirm the exact amount and merchant name Moongrade charged you. Many users report the merchant shows as a different name, which can complicate refund disputes.

Reasons you might cancel moongrade

Your reason for canceling shapes your next steps. Here are the most common triggers we see at Stopee.

Trial ended and you didn't want to renew

Moongrade often uses aggressive trial pricing ($0.99 or $8.16 for 7 days) that automatically converts to a full monthly charge unless you cancel. If you tried the app and decided it wasn't worth $30.99/month, you're not alone. The window to cancel before the next charge is tight, so act immediately.

Unexpected charges on your account

Some users report being charged after they believed they cancelled, or after they deleted the app. Others see duplicate charges or charges that appear weeks after signing up. These scenarios are more common than they should be, which is why cancellation confirmation is critical.

Price increases or poor value

Over time, horoscope apps can feel repetitive. If you've been paying $30.99/month for months and no longer check the app, that's wasted money. Similarly, if Moongrade raised its pricing without your consent, you have the right to cancel and explore alternatives.

How to cancel moongrade: step-by-step instructions

Cancellation method depends on where you purchased your subscription. Follow the path that matches your purchase.

Canceling an apple app store subscription (iOS)

If you subscribed through the Apple App Store, you cancel within the Apple ecosystem.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Moongrade in the list.
5. Tap Cancel subscription or Cancel trial (wording varies by device).
6. Confirm you want to cancel.
7. You will see a final confirmation: "Your subscription is canceled" or similar. Take a screenshot as proof.

Warning: Deleting the Moongrade app from your phone does not cancel your subscription. You must use the Settings method above.

Canceling a google play store subscription (Android)

Android users follow a similar but slightly different path through Google Play.

1. Open Google Play Store on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions.
4. Tap Moongrade.
5. Tap Cancel subscription.
6. Follow any prompts and confirm cancellation.
7. Screenshot the confirmation page.

Pro tip: Google Play cancellations typically take effect at the end of your current billing cycle, not immediately. Check the refund eligibility section below if you want your money back.

Canceling via moongrade's website or email (direct payment)

If you paid directly through Moongrade's website (not via an app store), you must contact their support team by email.

1. Visit moongrade.app/contact or look for a Help or Support link on their site.
2. Locate their support email address (typically support@moongrade.app or contact@moongrade.app).
3. Compose a cancellation request email that includes:
   • Your full name as it appears on the account.
   • The email address associated with your Moongrade account.
   • Your request: "I want to cancel my Moongrade subscription effective immediately."
   • The date you want cancellation to take effect (or request immediate cancellation).
4. Send the email and save a copy for your records.
5. Wait for a confirmation email from Moongrade (typically within 24-48 hours).
6. Reply to confirm receipt of their cancellation notice.

Warning: Email-based cancellation can be slow. If you don't receive a response within 3 business days, send a follow-up email and document the delay. You may need this evidence if you later dispute a charge with your bank.

Canceling a trial subscription

Trial cancellations often come with time pressure because the trial period is short. If you're in a trial phase, prioritize cancellation within 24 hours of sign-up.

1. Identify where you subscribed: Apple App Store, Google Play, or Moongrade's website.
2. Follow the exact cancellation steps for that platform (see above sections).
3. Verify the cancellation confirmation shows your trial has been canceled (not just the app uninstalled).
4. If trial charges already appeared, note the date so you can dispute them later if needed.

Most trial charges cannot be reversed once the trial period ends, but US consumer law provides leverage in certain cases (see the "Your rights under federal law" section below).

What to do after you cancel

Cancellation is not complete until you have written proof. These steps ensure Moongrade cannot claim you never requested it.

Collect and save your cancellation proof

Your evidence protects you if Moongrade continues to charge you after cancellation.

• Screenshot or save the confirmation page showing your cancellation was processed.
• For email cancellations, save the entire email thread (your request and their response).
• For app store cancellations, take a screenshot showing "subscription canceled" or "no active subscriptions."
• Note the exact date and time of cancellation.
• Store these files in a folder labeled "Moongrade Cancellation" or similar.

Monitor your next billing date

Set a phone reminder for your next scheduled charge date (usually 7 or 30 days after cancellation, depending on your plan). If Moongrade charges you again after you canceled, you have grounds to dispute the charge with your bank or credit card company.

Check your bank or credit card statement

Within 5-10 days after cancellation, review your statement to confirm Moongrade did not process another charge. If you see an unexpected charge after your cancellation date, document it and follow the refund process below.

Refunds and chargebacks: getting your money back

Whether you can recover charges depends on your subscription type and the circumstances.

App store refunds (Apple and google)

Apple App Store: You can request a refund within 14 days of purchase through Apple's official system.

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
2. Find the Moongrade charge you want to refund.
3. Click Report a Problem.
4. Select a reason (e.g., "I didn't authorize this charge" or "This was a trial I wanted to cancel").
5. Submit your request.
6. Apple will email you within 48 hours with a decision.

Google Play: Google allows refunds within 48 hours of purchase, no questions asked.

1. Open Google Play Store and go to your account.
2. Find the Moongrade purchase under Payments and subscriptions.
3. Tap Refund and confirm.
4. The refund processes within 5-7 business days.

Direct payment refunds (Moongrade website)

Refund eligibility for direct payments depends on Moongrade's stated policy and whether they comply with US law. Most companies offering digital goods have limited or no refund policies, but consumer protection laws can override this.

First, contact Moongrade support with a refund request. Include the charge date, amount, and reason.

Next, if Moongrade denies your refund unfairly, escalate via chargeback (see below).

Disputing charges with your bank (chargeback)

If Moongrade refuses to refund an unauthorized or incorrect charge, contact your bank or credit card company to dispute it.

1. Call your bank's customer service number (on the back of your card).
2. Explain the charge and why you believe it's unauthorized or incorrect.
3. Provide your cancellation proof (screenshots, email confirmations, etc.).
4. Ask to file a formal chargeback dispute.
5. Your bank will investigate and typically credit your account within 10 business days (pending investigation).
6. Keep copies of all correspondence.

Pro tip: Banks favor cardholders with clear evidence. Your cancellation proof, screenshots, and email confirmations make chargebacks faster and more likely to succeed.

Your consumer rights under federal law

The Restore Online Shoppers Confidence Act (ROSCA) and the Telemarketing Sales Rule enforce strict rules on negative-option billing (auto-renewal subscriptions). These laws protect you from unfair billing practices.

What the law requires

Under ROSCA and Federal Trade Commission (FTC) rules, companies offering auto-renewing subscriptions must:

• Provide clear and conspicuous cancellation instructions before charging you.
• Obtain clear consent to the auto-renewal terms (not bury it in fine print).
• Send you a reminder about the renewal before each charge.
• Make cancellation as easy as signup (if you signed up online, you must be able to cancel online).
• Honor your cancellation request immediately or within the billing cycle.

If moongrade violates these rules

If Moongrade charged you deceptively, failed to provide clear cancellation options, or ignored your cancellation request, you can file a complaint with the Federal Trade Commission.

1. Visit reportfraud.ftc.gov.
2. Report the deceptive billing practice and provide your documentation.
3. The FTC uses these reports to pursue enforcement action against repeat offenders.

You can also file a complaint with your state's Attorney General office, which has authority over consumer protection violations in your state.

Common mistakes that delay or prevent cancellation

Cancellation failures are frustrating, but most result from easily avoidable missteps. Here's what we see most often at Stopee.

Deleting the app instead of canceling the subscription

This is the single most costly mistake. Removing Moongrade from your phone does nothing to stop recurring charges. You must use the method for your platform (Apple Settings, Google Play, or email) to actually cancel.

Canceling during a trial without confirming the cancellation

Some users cancel but don't wait for the confirmation page or don't receive the confirmation email. Days later, they're charged because Moongrade didn't process the cancellation. Always wait for visual or email proof before closing the browser or app.

Sending a cancellation email but not following up

Moongrade's email support can be slow. If you don't receive a confirmation within 48 hours, send a follow-up email referencing your original request. If there's still no response after 5 business days, escalate to a chargeback or FTC complaint.

Assuming a trial cancellation = payment cancellation

Canceling a trial only stops the trial from converting to a paid subscription. If you were already charged an initial trial fee, that charge remains on your account unless you request a refund separately.

Not saving proof of cancellation

Without screenshots or email confirmations, you have no leverage if Moongrade charges you again or claims you never canceled. Save everything.

Cancellation checklist: ensure you actually quit

Use this checklist to confirm Moongrade is truly canceled and your account is protected.

Moongrade's cancellation address and contact method

Moongrade does not maintain a US-based mailing address for cancellations. The company is registered in Lithuania at the address below. For cancellation, you must use email contact rather than postal mail.

Official company address

Medical Score UAB
Antakalnio str. 17
Vilnius, Lithuania

How to contact moongrade for cancellation

Email is your primary cancellation method for direct payments. Visit moongrade.app/contact to find the current support email address, or try:

• support@moongrade.app
• contact@moongrade.app
• help@moongrade.app

In your email, clearly state you want to cancel your subscription and provide your account details. Keep a copy of the email and all responses for your records.

When to contact stopee and escalate your case

If you've followed all cancellation steps and Moongrade continues to charge you, or if they refuse to process your cancellation request, you're not powerless. At Stopee, we help thousands of consumers navigate unfair billing practices and recover unauthorized charges.

Contact Stopee if:

• You canceled but were charged again after your cancellation date.
• Moongrade ignored your cancellation request or didn't respond to email.
• You requested a refund and were wrongfully denied.
• The cancellation language was unclear or Moongrade's terms were deceptive.

Stopee has a proven track record of helping consumers challenge unfair subscription practices and recover lost money. Visit Stopee.com to start your case today. Our team will review your documentation, explain your legal options, and help you pursue a refund or chargeback if needed. Stopee has helped thousands of consumers cancel Moongrade and similar services, and we can help you too.