Manage Oberlo

How to cancel oberlo and reclaim your shopify freedom

Understanding oberlo and why cancellation matters

Oberlo was a dropshipping app integrated with Shopify that let you import products from suppliers (mainly AliExpress) and automate order fulfillment directly into your store. The service handled product syncing, inventory management, and order tracking - all designed to reduce manual work for e-commerce merchants. For many Shopify store owners, Oberlo became a core part of their business operations.

Here's what changed: on June 15, 2022, Shopify announced the discontinuation of Oberlo. This sunset created real problems for thousands of US merchants still paying monthly subscription fees for a service that no longer receives updates, support, or feature improvements. If you're still being billed for Oberlo, or if you never canceled your account after the shutdown, you have both the right and a clear path forward. At Stopee, we help consumers and business owners navigate cancellations that companies don't make obvious - and Oberlo cancellation is exactly that situation.

This guide walks you through every step of canceling your Oberlo subscription, understanding your refund rights, and avoiding the traps that keep merchants paying for dead services.

Oberlo subscription plans and historical pricing

To determine whether you're overpaying or owed a refund, you need to know which plan you subscribed to and what you were charged.

Oberlo offered three main tiers before its sunset. Most merchants chose based on the number of products they needed to manage and the order volume they handled. The table below shows what these plans looked like at their final pricing.

Check your Shopify billing history or credit card statements to confirm which plan you were enrolled in. If you were on the Pro plan at $79.90 per month and Oberlo shut down in June 2022 but you kept paying through the end of the year, you've been overcharged by hundreds of dollars. Stopee recommends documenting every charge dating back to the shutdown announcement.

Why you should cancel oberlo now

Canceling Oberlo is urgent if any of these apply to you.

The service no longer exists. Oberlo was officially discontinued on June 15, 2022. Shopify no longer maintains the app, releases updates, or provides customer support. Any money you send to Oberlo after that date is wasted.

You may be paying for nothing. Many merchants never received notification that their subscription was canceled automatically. Others were billed for months after the shutdown because their payment method stayed on file. Check your latest Shopify billing statement right now - if Oberlo still appears as a line item, you're actively losing money.

Refunds are still possible. Even though Oberlo shut down, you may be entitled to refunds for charges incurred after the discontinuation date, depending on when you last used the service and your state's consumer protection laws. Stopee has seen merchants recover partial refunds for months of phantom charges.

You can migrate to a free alternative. Shopify now recommends other dropshipping apps - many of them free or cheaper than Oberlo's paid tiers. Staying subscribed to a discontinued service means you're not exploring tools that could actually improve your business.

How to cancel oberlo via written notice

Unlike most modern software, Oberlo does not offer an in-app or online cancellation portal. The only official cancellation method is written notice sent by tracked mail to Oberlo's billing address. This is old-fashioned, but it creates a paper trail that protects you legally.

Step-by-step cancellation process

1. Gather your account information before you draft any letter.

   • Your Shopify store name or URL
   • Your Oberlo account email address
   • Your account ID (if available - check old Oberlo emails or your Shopify app history)
   • The date you first subscribed and the date of your most recent charge
   • A copy of at least two recent billing statements showing Oberlo charges

2. Write a formal cancellation letter.

   • Include your full name, mailing address, email, and phone number at the top
   • Date the letter
   • Address it to "Oberlo Billing Department" or "Shopify Billing" (since Shopify owned Oberlo)
   • State clearly: "I request immediate cancellation of my Oberlo subscription effective [today's date]."
   • Include your store name, account email, and account ID
   • Request confirmation of cancellation in writing via email
   • Request a detailed accounting of all charges dating back to June 2022 (the shutdown date)
   • Keep the letter to one page and use professional, calm language

3. Print and sign the letter.

   • Use black or blue ink - never pencil
   • Sign your full name by hand
   • Make two copies: one to send, one to keep in your records

4. Prepare the envelope for tracked mail.

   • Use the mailing address provided in the cancellation contact details section of this guide
   • Do not use a regular stamp and hope for the best - spend the extra $4-8 on Certified Mail with Return Receipt or Priority Mail Express
   • Certified Mail is non-negotiable: it creates an official record that you sent the letter and when it was delivered

5. Send the letter.

   • Visit your local United States Postal Service location in person
   • Request Certified Mail with Return Receipt Requested
   • Ask the postal worker to weigh the envelope and provide you with a tracking number on the spot
   • Keep the receipt and the Return Receipt card when it arrives back (proof of delivery)

6. Wait and track.

   • Allow 5-7 business days for delivery
   • Check your tracking status online via USPS.com using the tracking number
   • Expect a response within 2 weeks of delivery
   • Pro tip: Shopify's legal team is typically responsive - you should receive written confirmation of cancellation via email within 10-14 days

Warning: Sending an untracked letter or email is not sufficient. Oberlo's customer service has a history of claiming they never received cancellation requests sent without proof of delivery. Certified Mail costs under $10 and is the only way to protect yourself legally.

What happens after you send your cancellation letter

Canceling a defunct service can feel anticlimactic - but here's what you can expect in the days and weeks following your mailed request.

Your subscription will not stop immediately. Even after you mail your cancellation notice, Shopify may continue to charge you for up to 14 days while they process your request. This is normal and does not mean your cancellation failed. Check your next billing cycle to confirm the charge has stopped.

You should receive written confirmation. Shopify's billing team will respond to your email (the one listed in your cancellation letter) with a confirmation that your Oberlo subscription has been terminated. Save this email in a dedicated folder - it's your proof of cancellation for any future disputes.

Your app access will be removed. Once the cancellation is processed, the Oberlo app tile will disappear from your Shopify admin dashboard. You will no longer see any Oberlo-related tools, product syncs, or order feeds in your store.

Refunds may be issued separately. If you're owed a refund for charges incurred after the June 2022 shutdown, Shopify does not automatically issue it alongside the cancellation confirmation. You may need to submit a separate refund request or escalate to their consumer support team (see the refunds section below).

Understanding your refund rights under US law

You have legal protections when a service is discontinued or becomes unusable - Stopee wants you to understand them clearly.

Federal trade commission act and discontinued services

Under the Federal Trade Commission Act (FTC Act), businesses cannot charge consumers for services they no longer provide or cannot fulfill. Once Shopify announced Oberlo's discontinuation on June 15, 2022, continuing to charge merchants for access to a defunct app violated this principle.

If you were billed for Oberlo any time after June 15, 2022, you may be entitled to a refund for those charges. This is especially true if you never received a clear notification of the shutdown or if you were not automatically removed from the billing cycle.

State-level protections

Most US states have additional consumer protection statutes that prohibit unauthorized billing and require clear cancellation pathways. If Shopify continues charging you after your cancellation notice, you can file a complaint with your state's Attorney General consumer protection division. States like California, New York, and Massachusetts have particularly strong protections for unauthorized recurring charges.

Credit card chargebacks as a last resort

If Shopify refuses to issue refunds or acknowledge your cancellation after 30 days, you have the right to dispute the charges with your credit card issuer. Contact your bank or credit card company and request a chargeback for "service not rendered" or "unauthorized charges." Provide them with:

• Your Certified Mail receipt showing you requested cancellation
• Screenshots of billing statements showing Oberlo charges post-shutdown
• Proof that Oberlo no longer exists (Shopify's official announcement)
• Email confirmation (if you received it) that the service was discontinued

Your card issuer will typically rule in your favor because the service no longer exists and you have documented proof of cancellation. Chargebacks usually take 30-60 days but often succeed where merchant refund requests fail.

Common cancellation mistakes and how to avoid them

Many merchants waste weeks and never successfully cancel because they make preventable errors - here's how to stay ahead.

Mistake 1: Emailing instead of mailing. Oberlo customer service is no longer actively staffed. Emails sent to support addresses go unanswered or are ignored. Your cancellation request must be sent via tracked mail to leave a legal record.

Mistake 2: Only canceling the app, not the subscription. Shopify allows you to remove the Oberlo app from your store dashboard, but this is not the same as canceling your billing subscription. Removing the app does nothing - you must send written notice to terminate the subscription itself. Stopee has seen merchants remove the app and then continue paying for months.

Mistake 3: Not keeping proof of delivery. If you use regular mail or Priority Mail without delivery confirmation, you have no way to prove you sent the cancellation request if Shopify later claims they never received it. The $8 cost of Certified Mail is insurance against this exact scenario.

Mistake 4: Setting a cancellation date in the future. Write "effective immediately" or "effective [today's date]" in your cancellation letter. If you request cancellation effective next month, Shopify will interpret that as permission to charge you one more time. Stopee recommends requesting immediate termination to avoid confusion.

Mistake 5: Not requesting a refund accounting upfront. Many merchants cancel but never ask for a breakdown of what they're owed. In your cancellation letter, explicitly request a detailed accounting of all charges dating back to the June 15, 2022 shutdown announcement. This gives you ammunition if you later need to file a chargeback or FTC complaint.

Refund expectations and recovery timeline

Understanding when and how you'll recover overcharged funds helps you plan your next steps.

When you are likely owed a refund

You are almost certainly owed a refund if:

• You were charged for Oberlo any time after June 15, 2022
• You did not receive a clear, direct notification from Shopify about the discontinuation
• You were not automatically removed from the billing cycle
• You were unable to use the service (app was no longer functional)

The strongest cases are merchants charged in the months immediately after the shutdown announcement (July through December 2022). If you were somehow still paying for Oberlo in 2023 or 2024, your refund claim is even stronger because there is no reasonable doubt the service was unavailable.

Refund timeline and methods

If Shopify agrees to issue a refund, you can expect the following:

• Written refund confirmation: 10-21 days after your cancellation notice is processed
• Refund issued to original payment method: 5-10 business days after confirmation
• Funds visible in your account: up to 3-5 business days after issuing (depends on your bank)

Total time from mailed cancellation letter to funds in your account: approximately 4-6 weeks. Stopee recommends not waiting passively during this time - follow up with Shopify billing via email after 2 weeks if you haven't received confirmation.

If shopify refuses to refund

If Shopify denies your refund request or ignores it entirely, escalate immediately:

• Step 1: File a complaint with the FTC at reportfraud.ftc.gov. Include your cancellation letter, billing statements, and Shopify's response (or lack thereof).
• Step 2: File a complaint with your state's Attorney General consumer protection office. Include the same documentation.
• Step 3: File a chargeback dispute with your credit card issuer, using the FTC complaint number and state AG complaint number as supporting evidence.

Chargebacks succeed at high rates (60-80%) when the merchant cannot prove the service was delivered. Since Oberlo no longer exists, Shopify cannot defend against a chargeback.

Cancellation checklist and record-keeping

Use this checklist to ensure you've covered every step and have all necessary documentation.

Keep all original documents in a dedicated folder on your computer and in physical files. You will need these if you file a complaint or dispute a charge later.

What stopee consumers say about oberlo cancellation

Real merchants who have canceled Oberlo share their experiences to help others navigate the process.

Positive outcome: "I sent my cancellation letter via Certified Mail and had confirmation within 10 days. Shopify was responsive and issued a refund for three months of charges I shouldn't have been paying. Stopee's step-by-step guide made it clear what I needed to include in the letter."

Common frustration: "I emailed Oberlo support three times and got no response. I didn't know about the Certified Mail requirement until I found this guide. Definitely use tracked mail - it's the only way they take you seriously."

Refund recovery: "I was owed $240 for four months of charges after the shutdown. I thought that money was gone. Following the FTC complaint process got Shopify to respond quickly - they issued the refund within two weeks of my complaint filing."

How to protect yourself going forward

Now that you've canceled Oberlo, use these practices to avoid phantom billing in the future.

Audit your subscriptions quarterly. Once every three months, log into Shopify and review your Apps and Billing settings. Look for apps you no longer recognize or use. Cancel anything you're unsure about immediately.

Set calendar reminders for free trial endings. If you ever try a free app or service again, set a phone reminder for the day before your trial ends. Decide consciously whether to keep the service - don't let it convert to a paid subscription by default.

Monitor your credit card statements. Don't just glance at the total - review line-by-line charges each month. Stopee users who catch billing errors early save an average of $150 per year in phantom charges.

Request automatic refund policies in writing. When you cancel a subscription, ask the company to confirm in writing that your billing has stopped and no further charges will occur. Having this documentation prevents disputes later.

When to escalate your cancellation request

If you follow the process above and don't receive a response within 21 days of your Certified Mail delivery, escalate immediately.

Contact Shopify support directly. Open a ticket in your Shopify admin dashboard (Settings > Help Center) and describe your situation. Mention that you sent a Certified Mail cancellation notice on [date] and provide your tracking number. Shopify's customer support team can often trigger manual processing of cancellations that slipped through the cracks.

File a complaint with the Better Business Bureau. Even though Oberlo no longer operates, Shopify does. File a complaint with the BBB against Shopify's Billing Department citing unauthorized recurring charges. The BBB forwards complaints directly to company executives.

Contact the FTC immediately if billing continues after 30 days. If Shopify continues charging you after your cancellation letter was delivered and 30 days have passed, this is a violation of FTC regulations. File a complaint at reportfraud.ftc.gov and reference the date your cancellation was delivered.

Oberlo cancellation contact and mailing address

Send your cancellation letter to this address using Certified Mail with Return Receipt Requested:

Shopify Inc. (Oberlo Billing)
Shopify Billing Department
150 Elgin Street
Ottawa, Ontario K2P 1L4
Canada

Alternative US contact (if delivery to Canada fails):

Shopify USA Inc.
Shopify Billing Disputes
Attn: Merchant Billing
2213 California Street
San Francisco, California 94109
United States

Pro tip: Include both addresses in your records. If your first letter to the Canadian address does not receive a response within 14 days of delivery, send a second copy to the San Francisco address. This ensures your request reaches someone with authority to process it.

Final thoughts: take back control of your billing

Oberlo's discontinuation left thousands of merchants overpaying for a service that no longer exists. You have both the legal right and the practical means to cancel and recover what you're owed. The process is slower and more manual than modern SaaS cancellation (which should infuriate you, frankly), but it works when you follow the steps precisely.

Send your Certified Mail letter today. Document everything. Follow up if needed. And know that Stopee has helped thousands of consumers cancel subscriptions that companies tried to hide or ignore. Your cancellation is valid, your refund claim is strong, and your time is valuable - don't let a defunct app steal either one.

The merchant community deserves better. Until companies make cancellation as frictionless as signup, tools like Stopee exist to guide you through the process and empower you to take back control of your billing.