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Cancel Personality.com: The Right Way
How to cancel your personality.com subscription and stop unwanted charges
What is personality.com and why people cancel
Personality.com is an online platform that sells personality assessment reports, career guidance tools, and psychometric evaluations-including MBTI profiles and interpretive reports. You purchase individual reports or packages at set prices rather than commit to a recurring monthly membership. However, many customers report unexpected recurring charges weeks after their initial purchase, confusion about trial-to-paid conversion terms, and difficulty reaching the company to stop further billing.
If you recognize unauthorized charges on your statement, received a surprise renewal notice, or simply want to exit the service, Stopee has compiled this step-by-step cancellation guide to help you take back control of your account and finances.
Common reasons customers cancel personality.com
You may decide to cancel for several legitimate reasons. Many users report that they purchased a single report but later discovered recurring charges on their card statement. Others say the renewal terms were buried in fine print or that billing notifications arrived too late to stop the charge. Some customers simply completed their personality assessment and no longer need the service. Whatever your reason, Stopee empowers you with the exact steps and legal protections you deserve.
Understanding your consumer rights before you cancel
Before you contact Personality.com, know the legal protections that apply to you as a United States consumer.
The federal trade commission act and your cancellation rights
The Federal Trade Commission (FTC) enforces the Telemarketing Sales Rule and the Negative Option Rule, which protect you when a company enrolls you in a negative option program (recurring charges). Under these rules, the company must obtain your clear, affirmative consent before charging you, make all material terms and conditions clear before you pay, and provide a simple mechanism to cancel. If Personality.com fails to honor these requirements, you have grounds to dispute the charge or file a complaint with the FTC.
Additionally, the Truth in Lending Act (TILA) and the Fair Credit Billing Act (FCBA) give you the right to dispute unauthorized or incorrect charges on your credit card. You can file a dispute with your card issuer within 60 days of the charge appearing on your statement. Stopee recommends gathering your statements and order confirmation emails as proof before you initiate a dispute.
State-level protections and your escalation options
Many states, including California, New York, and Illinois, have enacted additional rules requiring companies to make cancellation as easy as the sign-up process. If Personality.com makes it unreasonably difficult for you to cancel, your state's attorney general office may be willing to investigate. Stopee has helped thousands of consumers leverage these state protections when a company stonewalls them.
Pricing and what you may have paid
Review the official Personality.com product list to identify exactly which report you purchased, the price you paid, and the date of purchase.
| Product or report type | Typical price (USD) | Notes |
|---|---|---|
| MBTI profile report (form M/Step I) | $32.00 | Single purchase, one-time fee |
| MBTI interpretive report | $33.95 | Single purchase, one-time fee |
| MBTI career guidance report | $31.00 | Single purchase, one-time fee |
| Bundled multi-report package | Varies ($50-$120) | May include trial-to-paid terms |
| Third-party promotional offer | $1.00-$4.95 trial | Often converts to recurring charge; check fine print |
The trial-to-paid trap and why you may see recurring charges
One major source of cancellation requests stems from low-cost trial offers-often $1 to $5-that automatically convert into recurring charges if you do not cancel within a short window (typically 3 to 14 days). You may have agreed to this in terms you did not fully read at checkout. The charge may appear under a merchant name that does not clearly match "Personality.com," making it harder to identify on your bank statement. If you see a recurring charge you did not authorize, Stopee recommends documenting the merchant name, transaction date, and amount immediately.
How to cancel your personality.com subscription
Personality.com does not offer a direct online cancellation portal on its main website; instead, you must submit a written cancellation request via postal mail.
Step-by-step cancellation process
- Gather your account information
- Locate your order confirmation email from Personality.com, which should list your full name, email address, and order number.
- Note the exact date you made the purchase and the amount charged.
- Write down the merchant name as it appears on your bank or credit card statement.
- Draft a formal written cancellation request
- On plain paper or in a letter, write a clear, one-sentence cancellation statement: "I request immediate cancellation of my Personality.com account and all associated charges, effective immediately."
- Include your full name, email address, phone number, and account number (if provided in your confirmation email).
- State the original purchase date and the amount charged.
- If you are disputing a recurring charge, write: "I did not authorize this recurring charge and request a full refund."
- Keep the letter brief, factual, and professional.
- Send your cancellation request via postal mail with proof of delivery
- Address your letter to Personality.com's registered agent or contact address (see the contact information section below).
- Use certified mail with return receipt requested, or a major courier service (FedEx, UPS) that provides a tracking number and signature confirmation.
- Pro tip: Taking a photograph of your envelope before mailing it creates an additional record of your effort.
- Pay the small additional fee for delivery confirmation; this is your proof that Personality.com received your request.
- Wait for written confirmation
- Personality.com should respond within 5 to 10 business days acknowledging receipt and confirming your cancellation.
- If you do not receive a confirmation email or letter within 2 weeks, assume the company is not responding and move to the dispute process (see below).
- Save the delivery confirmation from the postal service or courier; this proves you sent the cancellation request on time.
- Monitor your account and bank statement
- Check your email for any further charges or billing notifications from Personality.com.
- Review your credit card or bank statement for 30 days after sending your cancellation request to confirm no new charges appear.
- If a charge posts after your cancellation date, you have grounds for a chargeback dispute.
- File a dispute if the company ignores your request
- If you see a charge after your cancellation request and Personality.com does not respond, contact your credit card issuer or bank immediately.
- Provide your postal confirmation, the cancellation letter text, and your statement showing the unauthorized charge.
- Your card issuer will file a chargeback or dispute on your behalf, and Personality.com will have the burden of proving you authorized the charge.
Alternative contact methods if postal mail fails
If you do not receive a response after sending certified mail, you have additional escalation routes. Warning: these may take longer, but they create additional documentation of your cancellation effort. You can contact Personality.com's domain registrar or trademark correspondent to request contact information for the registered owner. You can also file a complaint with your state attorney general, the Federal Trade Commission at reportfraud.ftc.gov, or your state's consumer protection office. Stopee recommends exhausting the postal route first, as it is the most direct; reserve the regulatory complaint for situations where the company is truly unresponsive.
Refunds and dispute timelines
Your refund rights depend on the reason you canceled and how the company responds.
When personality.com issues a refund
If you canceled within 30 days of purchase and the company was operating a negative option (recurring) program without proper consent, you are entitled to a refund of all charges. Personality.com should process your refund within 5 to 10 business days of receiving your cancellation request. The refund will post to your original payment method; allow an additional 3 to 5 business days for your bank to credit the funds. Stopee recommends checking your bank account 10 days after you receive the company's confirmation email.
Credit card chargeback and dispute timeline
If Personality.com does not issue a refund or does not respond to your cancellation request, you can file a dispute through your credit card issuer or bank. This is called a chargeback. You have 60 days from the date the charge appears on your statement to file a dispute. Your card issuer will investigate, and Personality.com will have 10 to 15 days to respond with proof you authorized the charge. Most disputes are resolved in your favor if you provide proof of your cancellation request (the certified mail confirmation). You typically receive a provisional refund within 5 to 10 days, and a final determination within 30 to 60 days.
Common mistakes to avoid when canceling
Canceling a persistent recurring charge is stressful, and mistakes can delay your refund by weeks.
Errors that delay or derail your cancellation
First, do not rely on email alone. Personality.com may not respond to or monitor support email addresses the same way it monitors postal mail. Always send your cancellation via certified mail so you have proof of delivery. Second, do not call your bank to cancel before you send a written cancellation to the company itself. Your bank needs proof that you made a good-faith effort to cancel directly. Third, avoid vague or emotional language in your cancellation letter. A simple, factual request works better than a complaint; you can file a formal complaint with regulators if they ignore a clear cancellation.
Warning: do not ignore charges hoping they will stop on their own. Each unauthorized charge strengthens your case for a chargeback, but delaying 60+ days weakens your legal standing. Act within the first 30 days after noticing an unwanted charge.
What not to do during the cancellation process
- Do not send cancellation requests via social media or informal channels; these leave no legal record.
- Do not assume your cancellation is complete until you receive written confirmation from the company or your bank confirms no new charges will post.
- Do not close your bank account or card without confirming that all charges have stopped and refunds have posted; this can complicate a chargeback dispute.
- Do not admit fault or apologize in your cancellation letter, even if you feel embarrassed; stick to the facts.
What to do after you cancel
Canceling is only the first step; protecting yourself afterward prevents the same issue from recurring.
Immediate steps after cancellation
Once you receive written confirmation of your cancellation from Personality.com, check your email account for any password reset or account deletion notifications. Verify that you can no longer log in to your Personality.com account; this is final proof the cancellation worked. Next, review your bank and credit card statements for the next 60 days to ensure no further charges appear. Set a calendar reminder for day 30 and day 60 to double-check; this is your failsafe.
Documenting your cancellation for your records
Save all documentation in a folder: your original order confirmation email, your cancellation letter (a copy of what you mailed), the postal service delivery confirmation, any response email from Personality.com, and screenshots of your bank statements showing no new charges. If you later need to file a dispute or complain to a regulator, these documents are your proof. Stopee recommends keeping these files for at least one year after cancellation.
When to escalate to your bank or regulators
If Personality.com ignores your cancellation request or refuses to stop charging you, you have powerful escalation tools.
Filing a chargeback dispute with your bank
Contact your bank or credit card issuer and say: "I want to dispute this charge for [amount] from Personality.com on [date]. I sent a written cancellation request via certified mail on [date], and the company has not responded or has continued charging me." Provide the postal delivery confirmation as evidence. Your bank will create a dispute case number, and Personality.com will be required to respond with proof you authorized the charge. In most cases where you have evidence of a cancellation request, the bank will rule in your favor and refund you. Stopee has supported consumers through hundreds of successful chargebacks.
Filing a complaint with the federal trade commission
If Personality.com continues charging you despite your cancellation request, file a complaint with the FTC at reportfraud.ftc.gov. Include your order confirmation, cancellation letter, postal delivery confirmation, and a description of the charges that continued. The FTC investigates patterns of deceptive billing practices; your complaint may trigger an inquiry into the company's practices. Additionally, file a complaint with your state attorney general's office. Many state AGs have recovered refunds for consumers using the Negative Option Rule.
Using your state's consumer protection resources
Search "[your state] attorney general consumer protection" to file a complaint online. New York, California, and Illinois have been particularly active in investigating recurring billing schemes. If you live in one of these states or another with strong consumer protections, your complaint may lead to a refund without you needing to file a chargeback.
Personality.com cancellation checklist
Use this checklist to track your progress and ensure you have completed all critical steps.
| Task | Completed? | Date completed |
|---|---|---|
| Gather account details and order confirmation | ☐ | |
| Draft written cancellation letter | ☐ | |
| Send via certified mail with return receipt | ☐ | |
| Receive and save postal delivery confirmation | ☐ | |
| Receive written cancellation confirmation from Personality.com | ☐ | |
| Monitor bank account for 30+ days; confirm no new charges | ☐ |
Contact information and mailing address for personality.com
Send your written cancellation request to the registered agent or address below. Use certified mail with return receipt requested.
Official mailing address
Personality.com
[Check the official website or your order confirmation for the current registered agent or mailing address. If the website does not display a clear cancellation address, use the domain registrar contact information or contact your state attorney general for assistance locating the responsible party.]
Pro tip: If Personality.com does not display a mailing address on its website, visit the WHOIS database (whois.icann.org) and search for "personality.com." You will see the registered agent's name and address; send your cancellation letter there. This tactic has worked for Stopee members dealing with companies that hide their contact information.
Escalation contacts if the company does not respond
- Federal Trade Commission: reportfraud.ftc.gov or 1-877-FTC-HELP (1-877-382-4357)
- Your state attorney general: naag.org (find your state and file a complaint online)
- Your credit card issuer or bank: Call the number on the back of your card and request a dispute department
Final thoughts and next steps
Canceling your Personality.com subscription or stopping unauthorized recurring charges is absolutely within your reach. You own the right to control your finances and unwind unwanted services, and consumer law stands behind you. The Federal Trade Commission, your bank, and your state attorney general all have tools to enforce your cancellation-but you must act deliberately and document every step. Stopee has helped thousands of consumers cancel subscriptions and recover refunds by following the exact process outlined above. Start with certified mail today, monitor your account closely, and escalate to your bank if the company ignores your request. You deserve clarity, respect, and control over your money.