Manage AG1

How to cancel AG1 and stop your subscription today

What AG1 is and why you might want to cancel

AG1 is a daily nutritional supplement powder marketed as a comprehensive greens formula designed to support overall health, energy, and foundational nutrition. The brand combines vitamins, minerals, probiotics, and plant extracts into a single powder you mix with water, and it ships to your door on a recurring subscription schedule. Many customers subscribe because they value the convenience and the bundled starter kit that arrives with their first order, which often includes bonus shaker bottles and recipe guides. However, subscription commitments don't always align with your life, budget, or how your body responds to the product. At Stopee, we help thousands of people cancel subscriptions they no longer need, and AG1 cancellations are among the most common requests we see.

AG1 pricing and subscription plans

Understanding what you're currently paying helps you decide whether cancellation makes financial sense for your situation. AG1 offers multiple subscription tiers, each with a different monthly cost and serving count. The pricing structure is designed to incentivize larger purchases with discounts, but that doesn't mean a bigger plan fits your needs. Review the table below to see where your current plan sits and what you're committing to each month.

If you're a single-plan subscriber, your recurring charge is approximately $79 per month unless promotional pricing or trial rates apply to your account. Before you cancel, confirm your exact billing amount by logging into your account portal or reviewing your last invoice. Stopee recommends documenting your current rate so you have proof if a refund dispute arises later.

Reasons customers cancel AG1

Your reason for canceling matters, especially if a refund is involved. Common reasons include taste or texture preferences that don't improve with time, digestive side effects or adverse reactions, formula changes that alter the product you originally purchased, cost concerns after a trial period ends, switching to a competitor product, or simply running through your supply faster than expected. Some customers cancel because they prefer whole-food nutrition over powdered supplements. Others discover that the product doesn't deliver the energy or health improvements they anticipated. None of these reasons are wrong. Your subscription should serve your goals, not the reverse.

Your consumer rights when canceling AG1

Before we walk through the cancellation process, know what the law protects you. The Federal Trade Commission (FTC) enforces the Negative Option Rule, which requires companies to obtain your express informed consent before charging your card on a recurring basis, and to make cancellation "easy." That means AG1 cannot make you jump through unreasonable hoops to stop a subscription. You have the right to cancel at any time, and the company must honor that request within a reasonable timeframe, typically before the next billing cycle.

The FTC's negative option rule and your protections

The Negative Option Rule (found in the FTC Act, 16 CFR Part 445) mandates that AG1 must clearly disclose the subscription terms, including the cancellation method and any conditions tied to trial periods or money-back guarantees. If AG1 marketed a 90-day satisfaction guarantee or a trial window with a discounted first shipment, those terms are binding. You can invoke that guarantee if the product doesn't meet the advertised claims within the specified window. Additionally, the company must respond to cancellation requests within a reasonable timeframe and confirm that your subscription has ended. If AG1 fails to honor a cancellation request or continues charging after you've submitted a cancellation, you can file a complaint with the FTC at reportfraud.ftc.gov.

State consumer protection laws and refund eligibility

Your state may offer additional protections beyond the FTC rule. Many states have their own consumer protection acts that allow refunds for products that fail to deliver on advertised health benefits, cause adverse reactions, or are received damaged or defective. If you live in California, New York, or Illinois, you have particularly strong consumer protections that may entitle you to a refund even outside a formal trial window. Stopee recommends reviewing your state's attorney general website for subscription cancellation and refund guidance if you believe AG1 owes you money. Document your cancellation request, the date you submitted it, and any adverse effects or formula changes you experienced. This documentation becomes critical if you need to escalate a refund claim.

How to cancel AG1 using three methods

AG1 gives you multiple ways to cancel your subscription, and each path has different speed and confirmation requirements. Choose the method that feels most reliable for your situation. At Stopee, we've found that online cancellation through your account portal is usually the fastest and most transparent option because you receive an immediate confirmation.

Method 1: cancel online through your member portal

This is the primary and fastest cancellation method. You log into your AG1 account on drinkag1.com, access your subscription settings, and submit a cancellation request directly. Here's how to do it step by step.

1. Visit drinkag1.com and click the login button in the top-right corner.
2. Enter your email address and password. If you've forgotten your password, select "Forgot password?" and follow the reset instructions sent to your email.
3. Once logged in, navigate to "Account" or "My Orders" in the main menu (the exact label varies by site design).
4. Look for "Manage Subscription" or "Subscription Settings" and click it.
   • This section displays your current plan, billing date, and upcoming shipment schedule.
   • You may also see options to skip a shipment, pause your subscription, or adjust your plan quantity.
5. Select the "Cancel subscription" or "Cancel" button. Do not select "Pause" or "Skip" unless you intend to resume later.
6. The system may prompt you with retention offers (discounts, product swaps, or plan downgrades). Review these carefully. If you want to cancel regardless, proceed to the next step.
7. Confirm your cancellation by clicking the final "Confirm cancellation" or "Yes, cancel my subscription" button.
8. The site will display a confirmation message and email address. Screenshot this confirmation or note the reference number provided.
9. Check your email (including promotions and spam folders) within 2 hours for a cancellation confirmation email from AG1. This email is your proof of cancellation.

Pro tip: Time your cancellation to occur at least 5 business days before your next billing date. If your next charge is scheduled for the 15th and today is the 10th, cancel immediately. If billing is 2 days away, your cancellation may process after the charge goes through, and you'll need to request a refund separately.

Method 2: contact customer service via email or phone

If you prefer human interaction or if the online portal isn't working, you can reach AG1's customer service team directly. This method takes longer but creates a documented paper trail if a dispute arises.

1. Locate the official AG1 customer service contact information on drinkag1.com, typically found in the "Contact Us" or "Help" footer section.
2. Email your cancellation request to the provided email address (commonly support@drinkag1.com or similar). Include the following in your email:
   • Your full name and account email address
   • Your AG1 order number or customer ID (found on your invoice)
   • A clear statement: "I request cancellation of my AG1 subscription effective immediately."
   • Your reason for cancellation (optional but helpful if you're pursuing a refund)
3. Alternatively, call AG1's customer service phone number during business hours (typically 9 AM to 6 PM Pacific Time, Monday through Friday).
4. Speak clearly with the representative and confirm they understand you want to cancel, not pause or skip.
5. Request a confirmation number or reference ID for your cancellation request before hanging up.
6. Request that the representative email you a written cancellation confirmation. Do not rely solely on a phone call.
7. Allow 2 to 5 business days for the company to process your cancellation and send a confirmation email.

Warning: Phone cancellations can be delayed if customer service is overwhelmed. Email is slower but creates a timestamped record. Stopee recommends using email and also submitting a cancellation through the online portal as a backup to ensure your request is received.

Method 3: mailed cancellation request

Mailing a cancellation letter is the slowest and least recommended method, but it works if you want a signed, documented record. This approach can take 10 to 14 business days to process.

1. Write a brief cancellation letter that includes:
   • Your full name
   • Your AG1 account email and customer ID
   • Today's date
   • A clear statement requesting immediate subscription cancellation
   • Your signature
2. Make a copy of your letter and any supporting documents (last invoice, photos of damaged products, etc.).
3. Address an envelope to:
   AG1 Customer Service
   P.O. Box 29502 #20782
   Las Vegas, NV 89126
4. Send your letter via certified mail with return receipt requested so you have proof of delivery.
5. Allow 10 to 14 business days for processing after the company receives your letter.
6. Follow up with an email to customer service referencing your mailed request if you don't receive a confirmation within 14 days.

Mailed cancellations work best as a secondary step if you've already attempted online or phone cancellation and haven't received a response. Stopee strongly suggests using the online portal first because it's faster and requires no waiting for mail delivery.

What happens after you cancel AG1

Your cancellation doesn't stop immediately; it stops at your next billing date. Understanding the timeline helps you avoid unexpected charges and plan your nutrition strategy. Most subscriptions continue through the current billing cycle even after you submit a cancellation request.

Billing cycle and shipment timing

AG1 processes cancellations on a billing-cycle basis. If you cancel on the 10th and your billing date is the 15th, your subscription will continue through that 15th charge and ship you one final container. Your cancellation becomes effective after that final billing date passes. This means you won't be charged again, but you will receive one more shipment. If you've already received enough AG1 and don't want a final shipment, contact customer service and request a "cancellation with no final shipment." They can sometimes process this request if you cancel before the next shipment ships, but timing is tight. Allow 1 to 2 business days for the shipment to leave their warehouse.

Accessing your account after cancellation

After your subscription ends, your account remains active and you can log in to view your order history and past invoices. This access is useful for record-keeping and reference if you need to initiate a refund claim later. AG1 may also send you periodic marketing emails with re-subscription offers. You can unsubscribe from those emails by clicking the unsubscribe link at the bottom of any promotional message.

Refunds and money-back guarantees

Cancellation and refunds are separate actions. Ending your subscription stops future charges, but you may also be entitled to a refund if the product didn't meet the promised terms. Here's how to pursue one.

AG1's 90-day satisfaction guarantee

AG1 advertises a 90-day satisfaction guarantee on initial purchases. This means if you're not satisfied with the product within 90 days of your first shipment, you can request a refund of your first container's cost. The guarantee typically applies only to the first shipment and not to subsequent recurring charges. To invoke this guarantee, you must contact customer service and explain why you're unsatisfied. Valid reasons include lack of perceived results, taste or texture that doesn't match your preference, digestive upset or adverse reactions, or formula changes that altered the product you purchased. Stopee recommends keeping your shipment date and making a note of when the 90-day window expires so you don't miss the eligibility deadline.

How to request a refund

Contact AG1 customer service using the email or phone methods described earlier. In your refund request, include the following details to strengthen your case:

1. Your order number and shipment date of the product you want refunded.
2. The specific reason you're requesting a refund (e.g., "The product caused digestive issues" or "The formula no longer contains ingredient X and tastes different").
3. The date you first used the product and the date you stopped using it.
4. Any documentation, such as photos of the product label, emails about formula changes, or diary notes of side effects (especially if health-related).
5. A clear statement: "I request a refund under AG1's 90-day satisfaction guarantee" or "I request a refund due to [reason]."

The company will review your request and respond within 5 to 10 business days. If approved, the refund will be issued to your original payment method and typically appears within 3 to 5 business days after approval. If AG1 denies your refund request, you can escalate by disputing the charge with your credit card company (see the next section on consumer escalation).

Escalating a refund dispute with your credit card company

If AG1 refuses to refund you and you believe the company failed to honor its guarantee or violated consumer protection law, you can file a chargeback or dispute with your credit card issuer. Contact your bank or credit card company and provide documentation of your cancellation request, the refund denial, and your reason for disputing the charge. The card issuer will investigate and either reverse the charge or deny the dispute based on available evidence. This process typically takes 30 to 60 days. Having a clear email trail and cancellation confirmation strengthens your case significantly.

Common mistakes to avoid when canceling AG1

Cancellation feels stressful when you don't know the pitfalls, and small missteps can delay your request or result in unwanted charges. Here are the mistakes Stopee sees repeatedly and how to sidestep them.

Mistake 1: confusing pause with cancellation

AG1's portal offers a "Pause subscription" option that temporarily stops shipments for a set period (usually 30 to 90 days) while keeping your subscription active. Many customers accidentally click "Pause" when they mean to "Cancel." Your subscription will resume after the pause window ends, and you'll be charged again. If you click pause by mistake, log back in immediately, go to "Manage Subscription," and select "Cancel" instead. This is a simple fix if caught early.

Mistake 2: canceling too close to the billing date

If you cancel within 24 hours of your scheduled billing date, the system may process the charge before registering your cancellation. You'll be charged for a shipment you don't want and will need to contact customer service for a refund. The safest window is 3 to 7 days before your billing date. Check your account to see when your next charge is due, and plan your cancellation accordingly.

Mistake 3: not saving your cancellation confirmation

After you cancel, the confirmation message may disappear from your screen after you refresh the page or log out. Screenshot or print your cancellation confirmation immediately. If you cancel via email, save the confirmation email that customer service sends back. Without proof, it becomes your word against the company's if they claim no cancellation request was submitted. Stopee has helped customers recover refunds because they had screenshots of cancellation confirmations to present during disputes.

Mistake 4: assuming verbal confirmation is enough

If you call and speak with a representative, they may promise cancellation verbally, but that doesn't guarantee it happens. Always request written confirmation via email. Representatives are helpful, but written documentation is your protection if something goes wrong and the company claims no cancellation was requested.

Mistake 5: not checking your statement after cancellation

Even after you cancel, review your credit card statement for the next 30 days to ensure no additional charges appear. If a charge posts after your cancellation date, contact customer service immediately with your cancellation confirmation and the unexpected charge. The sooner you flag it, the faster it can be reversed.

Comparing AG1 to similar supplement subscriptions

If you're considering canceling because AG1 doesn't fit your budget or goals, you may wonder what other greens powders or nutrition subscriptions offer. Here's a quick comparison of popular alternatives so you can make an informed switch or decide whether to pause instead of cancel.

If cost is your concern, Organifi and Vitacost offer lower monthly prices. If you prefer a meal-replacement approach, Garden of Life is an alternative. If you want to avoid supplements entirely, committing to fresh vegetables is always an option. Before you switch, ask yourself whether you're canceling AG1 because of the cost, the product quality, or simply subscription fatigue. Stopee finds that many cancellations stem from commitment overload rather than product dissatisfaction. If that's your situation, pausing for 30 days might help you reset without losing your subscription entirely.

Checklist before you submit your cancellation

Use this checklist to ensure you're canceling correctly and protecting yourself from billing errors or disputed charges.

• Log into your AG1 account and confirm your current plan type and monthly charge amount.
• Note your next billing date so you can time your cancellation appropriately (ideally 5 to 7 days before).
• Decide whether you want to request a refund under the 90-day satisfaction guarantee and gather any supporting documentation (order number, purchase date, reason for dissatisfaction).
• Take a screenshot of your current subscription settings page before canceling.
• Choose your cancellation method: online portal (fastest), email (documented), or phone (confirmed).
• If using email or phone, prepare a clear, concise cancellation statement with your name, account email, and order number.
• After submitting your cancellation, save the confirmation message, email, or reference number immediately.
• Mark your calendar to check your credit card statement 5 to 7 days after your next scheduled billing date to confirm no charge posted.
• Keep all cancellation documentation (screenshots, emails, confirmation numbers) for at least 90 days in case a dispute arises.

What customers say about canceling AG1

Real user experiences reveal what the cancellation process feels like in practice. Most customers report that canceling through the online portal is straightforward and fast, with confirmation arriving via email within hours. Positive reviews note that AG1's customer service team is responsive when customers reach out via email, though phone lines can have long wait times during peak hours. Some users mention that the company offered them retention discounts or product swaps when they initiated a cancellation, which can be useful if you're on the fence. Critical feedback focuses on customers who canceled but were charged again due to timing issues, or those who found the refund process slow or the 90-day guarantee restrictive if they discovered dissatisfaction after the window closed. A few users reported difficulty reaching customer service to confirm a cancellation, underscoring why written confirmation is essential. Overall, cancellation difficulty is rated as low to moderate, with the online portal being the most hassle-free option. Stopee sees AG1 cancellations succeed regularly when customers use the portal method and save their confirmations.

Your next steps and contact information

You now have a complete roadmap for canceling AG1 at your pace and protecting yourself from unexpected charges or refund denials. The fastest route is logging into your account on drinkag1.com, navigating to "Manage Subscription," and clicking "Cancel." Allow the system to process your request, and save your confirmation. If you encounter any resistance or your cancellation isn't honored, escalate to customer service via the email address on their website or file a complaint with the Federal Trade Commission at reportfraud.ftc.gov.

For mailed cancellation requests, send your letter to the address below. Include your account email and customer ID so they can locate your subscription quickly.

Stopee has helped thousands of consumers cancel unwanted subscriptions by providing clear steps, consumer law context, and documentation strategies that protect you from billing disputes and refund denials. Whether you're canceling AG1 due to cost, taste preferences, health reasons, or simply a change of priorities, you have the right to end your subscription without pressure or unnecessary delays. Use the methods and safeguards outlined here, and you'll navigate the cancellation process confidently and completely. Your next step is logging in today if you've decided to cancel, or contacting customer service with a clear cancellation request. Stopee is here to remind you that subscription companies work for you, not the reverse, and cancellation is always your choice.