Manage Fig

How to cancel fig and stop unwanted charges

Understanding fig and why you might want to cancel

Fig is a barcode-scanning app that helps you discover food products and understand ingredients based on your dietary needs, allergies, and personal preferences. The service operates on a freemium model: you can use the basic app for free, or upgrade to Fig+ for unlimited scans, multi-profile support, and restaurant data. If you signed up for Fig+ and now want to stop paying, you're in the right place. Stopee has helped thousands of consumers navigate subscription cancellations, and we're here to walk you through Fig's process step by step.

What fig+ actually costs

Fig charges recurring fees for its premium tier, and those charges appear on your payment method automatically every month or year. Understanding your exact plan helps you time your cancellation correctly and know what refund arguments you can make. Below is a breakdown of typical pricing:

Prices vary by region, platform, and current promotions. Check your payment statement or app store receipt to confirm which plan was charged to your account.

Common reasons subscribers want to cancel

You might want to cancel Fig for several legitimate reasons: you're no longer using the app, you found a competing service that fits your needs better, the recurring charge feels unnecessary, or you signed up for a free trial that converted to paid without your attention. Each of these situations is valid, and your cancellation is your right as a consumer. Whatever brought you here, Stopee is committed to helping you regain control of your subscription.

Your consumer rights when canceling fig

Federal law protects you when you cancel a recurring subscription service in the United States. Here's what you need to know:

The restore online shoppers confidence act (ROSCA)

ROSCA, enforced by the Federal Trade Commission, requires that companies like Fig make cancellation at least as easy as signup. This means Fig must provide a simple, straightforward method to cancel-no buried links, no phone calls required for cancellation if you signed up online. If Fig makes cancellation harder than signup, they're violating federal law. Stopee recommends documenting your cancellation attempt and keeping screenshots if you encounter friction.

State refund laws

Many states have additional protections. If you cancel within a certain window (often 3 to 14 days depending on state), you may have a right to a full refund even if Fig's terms say otherwise. If you were charged without clear consent or if the company failed to honor a cancellation request, state consumer protection laws may apply in your favor. The Federal Trade Commission's website lists state-by-state resources if Fig refuses your refund request.

How to cancel fig on iOS and android

Your first option is to cancel directly through the app store where you subscribed. This is typically the fastest route and creates an automatic record of your request. Here's how:

Cancel fig on iPhone or iPad (Apple app store)

1. Open the App Store app on your device.
   • Tap the profile icon in the top right corner.
2. Tap Subscriptions from the menu.
   • You'll see all active subscriptions linked to your Apple ID.
3. Find Fig or Fig+ in the list and tap it.
   • If you see multiple Fig subscriptions, select the one you want to cancel.
4. Tap Cancel subscription or the red Edit button, then confirm.
   • You'll see a final renewal date; your subscription ends after that date.
5. Take a screenshot of the confirmation screen showing cancellation.
   • This proves you cancelled and protects you if Fig charges you again.

Pro tip: Check your settings a few days later by repeating steps 1-2. If Fig still appears under Subscriptions, your cancellation didn't take. Call Apple Support at 1-800-275-2273 to escalate.

Cancel fig on android (Google play store)

1. Open the Google Play Store app.
   • Tap your profile icon in the top right corner.
2. Tap Manage your Google Account, then go to the Payments and subscriptions tab.
   • You may need to swipe left to find this tab.
3. Tap Subscriptions to see all active recurring charges.
   • Scroll down until you find Fig or Fig+.
4. Tap Fig, then tap Cancel subscription.
   • Follow any prompts asking why you're cancelling; your feedback helps Stopee and others understand consumer frustrations.
5. Confirm the cancellation and save a screenshot.
   • You'll see a final billing date and confirmation message.

Warning: Deleting the Fig app does not cancel your subscription. You must follow these steps through the app store, or your renewal will still occur.

Direct contact method if app store cancellation fails

If you cannot cancel through the app store or if your cancellation request was ignored, contact Fig directly using the information below. This creates a paper trail and gives Fig a second chance to honor your request before you escalate to your payment processor or the Federal Trade Commission.

How to reach fig customer service

1. Call Fig's toll-free customer service line at (800) 344-6801.
   • Have your account email and the name on your payment method ready.
   • Clearly state: "I want to cancel my Fig+ subscription effective immediately."
   • Ask the representative to confirm your cancellation in writing or via email; note their name and the date and time of your call.
2. If phone support doesn't resolve it, send a certified letter to Fig's main office requesting cancellation:
   • Address: Fig (or Food Is Good, Inc.), 9217 S. Redwood Rd. STE A, West Jordan, UT 84088
   • Include your full name, email address, phone number, and the payment method last four digits.
   • State the exact date you want cancellation to take effect.
   • Keep a copy for your records and request a signature confirmation from the postal carrier.

Pro tip: Certified mail with delivery confirmation creates proof that Fig received your request. This evidence is invaluable if you later dispute a charge with your bank or credit card company.

Understanding fig's refund policy and your rights

Fig's terms state that subscription fees are generally non-refundable. However, federal and state law carve out important exceptions. Here's what you should know:

When you can request a refund

You have a stronger refund claim if: you cancelled within 3 to 14 days of being charged (depending on your state), you were charged without giving clear consent, you cancelled through the proper channel but were still billed, or the app store's terms say you're eligible for a refund. If any of these apply, you are not bound by Fig's "non-refundable" language.

Document your cancellation attempt with screenshots. If Fig charges you after you've cancelled, contact your bank or credit card company and file a dispute or chargeback. Stopee recommends this step if Fig refuses a refund after you've made a good-faith cancellation request.

Trial period refunds

If you signed up for a free or discounted trial, you may have been entitled to a refund if you cancelled during the trial window. Check your original confirmation email from the app store. If you cancelled within the trial period and were still charged, you have grounds to request a refund directly from the app store.

What happens after you cancel fig

Cancelling your subscription takes only minutes, but understanding what comes next protects you from surprise charges and frustration.

Your access after cancellation

After you cancel, your Fig+ premium features remain active until the end of your current billing period. Once that date passes, your account reverts to the free tier automatically. You'll still be able to use Fig's basic barcode scanning, but you'll lose multi-profile support, unlimited scans, and restaurant features.

Monitoring your account for unwanted charges

Check your bank or credit card statements weekly for 30 days after cancellation. If Fig charges you again after your final billing date, that's a violation of your cancellation request. Take a screenshot of the erroneous charge immediately. Contact Fig using the phone number or address above and demand a refund, citing your cancellation date. If Fig doesn't refund within 10 business days, file a chargeback dispute with your bank. Stopee has helped thousands of consumers recover funds from recurring charges that slipped through after cancellation.

Reactivating fig if you change your mind

If you decide you want Fig+ again later, simply resubscribe through your app store. No penalty applies for cancelling and returning. However, any unused balance from a previous annual plan does not carry over to a new subscription.

Common cancellation mistakes to avoid

Cancellation should be straightforward, but small missteps can leave you paying for a service you don't want. We hear from frustrated subscribers who thought they'd cancelled but weren't, and we want to protect you from the same experience.

Mistake 1: deleting the app instead of cancelling the subscription

This is the single most common error. Removing Fig from your phone does absolutely nothing to stop recurring charges. Your subscription continues, and you'll be billed on your next renewal date without access to the app to check your status. Always cancel through the app store or contact Fig directly-never rely on app deletion alone.

Mistake 2: cancelling too close to your renewal date

If your renewal date is tomorrow and you cancel today, you'll still be charged. Most app store cancellations take effect at the end of your current billing cycle, not immediately. Check your cancellation confirmation to see your final charge date. If you need to stop charges immediately, contact Fig by phone or certified mail and explicitly request an effective date of today.

Mistake 3: forgetting to document the cancellation

Screenshots are your evidence. If Fig denies you later, or if a charge appears on your statement after cancellation, you need proof of when and how you cancelled. Take a screenshot of the app store's "Subscription cancelled" message or the confirmation email from Fig's customer service team.

Mistake 4: assuming the app store will help automatically

The app store can cancel your subscription, but they won't fight Fig if the company disputes your refund request. If you want a refund beyond the standard app store window, you'll need to engage Fig directly or escalate to your bank. Stopee recommends preparing your documentation before you contact anyone.

Step-by-step cancellation checklist

Use this checklist to ensure you've covered every base and protected yourself against unwanted charges:

Key takeaways and next steps

Cancelling Fig is your right, and the process is designed to be simple-whether you use the app store or contact Fig directly. Federal law requires that cancellation be easy, and Stopee stands with consumers who face resistance or confusion.

Your next step is straightforward: open your app store (Apple App Store or Google Play Store), navigate to subscriptions, find Fig, and tap cancel. Take a screenshot, monitor your bank account for 30 days, and you're done. If Fig refuses to cancel or charges you again after cancellation, file a chargeback with your bank and contact the Federal Trade Commission at reportfraud.ftc.gov.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover funds, and we're here to empower you to do the same. Keep your documentation handy, stay calm, and remember: you control your subscriptions, not the other way around.

Fig's mailing address for formal cancellation requests

Fig (Food Is Good, Inc.)
9217 S. Redwood Rd. STE A
West Jordan, UT 84088
USA

Send cancellation requests via certified mail with signature confirmation to create an official record. Include your account email, phone number, and the date you want the subscription to end. Stopee recommends keeping a copy of the letter and the delivery receipt for your records.