Manage Information.com

How to cancel information.com and stop unexpected charges

What information.com is and why you might want to leave

Information.com is a people search and background report service that offers quick access to public records, contact information, and personal data. The platform advertises low introductory rates-often $0.99 or less-for initial searches or trial access, then converts users to recurring membership plans that charge $29.99 to $35.99 per billing cycle. Many users discover unexpected charges after their trial ends, prompting them to seek cancellation.

The service attracts individuals looking for one-time background checks, address lookups, and public record searches. However, consumer reports consistently flag billing practices as problematic: trial pricing does not match the recurring charges that follow, multiple charges appear on single accounts, and cancellation pathways remain unclear. If you are considering cancellation, Stopee recommends understanding your rights and the exact steps required to stop charges before they accumulate.

Common reasons users cancel information.com

People cancel for clear, financial reasons. Unexpected charges after the trial period end top the list-customers enroll for $0.99 and then face $30+ charges without explicit consent. Reports also fail to deliver promised value: outdated information, incomplete records, or irrelevant results motivate cancellation. Some users cancel because they completed their search and no longer need the service. Others cancel after discovering duplicate charges on their account. At its core, cancellation restores your financial control and prevents future unauthorized debits.

Why cancellation often proves difficult

Information.com does not offer a self-service cancellation button on its website or mobile app. You cannot cancel through an account dashboard. Instead, the company requires you to initiate cancellation manually by phone or email, a friction point that frustrates many customers. Additionally, users report slow responses to cancellation requests, continued charges after submitting cancellation notices, and refund denials. Stopee has documented these patterns across hundreds of consumer complaints, and they represent the primary reason people struggle to exit the service cleanly.

Your consumer rights when canceling information.com

Federal law protects you when a company uses recurring billing. The Restore Online Shoppers Confidence Act (ROSCA) and the Negative Option Rule, enforced by the Federal Trade Commission (FTC), require companies to disclose material terms before charging you and to make cancellation at least as easy as enrollment. If Information.com did not clearly display its recurring charges or made cancellation unreasonably difficult, the company violated federal law.

Additionally, your state may enforce its own consumer protection statutes. Under these laws, unfair or deceptive billing practices can trigger refunds, damages, and escalation to your state attorney general. If Information.com billed you without clear consent or refused refund requests, you retain the right to dispute those charges with your credit card issuer or bank. Stopee recommends documenting every communication and charge so you have evidence if disputes arise.

What the federal trade commission requires

The FTC mandates that companies obtain clear, affirmative consent before charging recurring fees. Information.com must disclose the total cost, frequency, and billing terms in plain language before you authorize the initial charge. When you request cancellation, the company must honor that request promptly-typically within one billing cycle. If the company fails to do so, it violates federal law and you may file a complaint with the FTC at reportfraud.ftc.gov.

State-level protections and escalation paths

Every U.S. state enforces consumer protection against unfair and deceptive practices. Your state attorney general's office investigates complaints about misleading billing and unauthorized charges. If Information.com ignores your cancellation request or continues billing after you cancel, contact your state attorney general. Stopee recommends including copies of your billing history, cancellation notices, and email responses (or lack thereof) when you file a state complaint. This creates an official record and increases pressure on the company to refund you.

How to cancel information.com step by step

Information.com offers two approved cancellation methods: phone and email. Both require you to provide account information and allow three business days before your next billing cycle. Follow these steps carefully to document your cancellation and protect yourself against continued charges.

Cancel by phone

1. Call Information.com customer service at 1-800-915-0696.
   • Have ready your username, real name, billing address, and email address associated with your account.
   • Note the date and time of your call and the name of the representative who assists you.
2. Clearly state: "I want to cancel my account effective immediately and stop all recurring charges."
   • Do not accept offers to pause or downgrade your plan unless you genuinely want to keep the service.
   • Repeat your cancellation request if the representative offers alternative options.
3. Ask the representative to confirm your cancellation and provide a reference number.
   • Write down this reference number immediately.
   • Request that the representative email you a cancellation confirmation.
4. End the call and follow up with an email (see next section) as written proof of your request.
   • This creates a paper trail if Information.com disputes your cancellation later.

Pro tip: Call during business hours (typically Monday through Friday, 9 a.m. to 5 p.m. Eastern time) to minimize wait times. If you reach voicemail, leave a detailed message with your account information and cancellation intent, then send an email the same day.

Cancel by email

1. Send an email to support@information.com with the subject line "Request to cancel my account."
   • Include your username, real name, billing address, and email address.
   • Write: "I request cancellation of my Information.com account effective immediately. Please confirm this cancellation in writing and stop all recurring charges to my account."
2. Request a written confirmation of your cancellation.
   • Write: "Please reply to this email with written confirmation that my account has been canceled and no further charges will be applied."
3. Send the email from the address associated with your Information.com account.
   • This ensures the company links your cancellation request to your billing profile.
4. Save a copy of your sent email and any response from Information.com.
   • You will need this evidence if you dispute charges later.
5. Allow three business days for Information.com to process your cancellation.
   • Check your credit card statement five days after your cancellation email to confirm no new charges appear.

Warning: Email responses from Information.com may be slow or vague. If the company does not explicitly state "your account is canceled and no future charges will apply," send a follow-up email within three days requesting clear written confirmation. Stopee recommends using email as your primary cancellation method because it creates a permanent, timestamped record.

Pricing breakdown and what you might have been charged

Understanding Information.com's pricing structure helps you identify overcharges and dispute unauthorized billing. The table below reflects charges reported by users across independent review platforms and consumer complaint databases.

If you were charged more than the advertised trial rate without clear disclosure of recurring costs, Stopee recommends disputing those charges with your credit card company immediately. Document every charge and request copies of the original enrollment confirmation showing exactly what you authorized.

After you cancel: monitoring and protecting yourself

Cancellation does not end your work. You must monitor your account and billing statements to ensure Information.com honors your request and does not resume charges. Many users report that cancellation requests were ignored, leading to continued or restarted billing weeks later.

Steps to take immediately after cancellation

1. Monitor your credit card or bank statement for five to seven days after your cancellation date.
   • Log into your bank's app or website daily if possible.
   • Pending charges may appear before they post, giving you time to dispute them.
2. Do not assume silence means success.
   • Information.com may continue billing despite your cancellation request.
   • Check both your billing statement and any emails to the address on file for charge notifications.
3. If no new charge appears within five days, verify that no future recurring payment is scheduled.
   • Call your bank to confirm no recurring payment authorization remains linked to Information.com.
   • Request that your bank remove Information.com from your list of recurring merchants.
4. Save all correspondence for at least six months.
   • Keep your cancellation email, phone call notes, and any confirmation messages in a dedicated folder.
   • Screenshot your bank statements showing the final charge and the absence of subsequent charges.

What to do if charges continue after cancellation

If Information.com charges you after you submitted a valid cancellation request, take immediate action. Stopee has seen this happen repeatedly, and swift response is critical to recovering your money.

1. Send a written dispute notice to Information.com within 10 days of the unauthorized charge.
   • Email support@information.com with subject: "Dispute of unauthorized charge after cancellation request."
   • Include your cancellation date, reference number (if provided), and the date of the unwanted charge.
   • Write: "I canceled my account on [date]. Your company continues to charge me without authorization. Reverse this charge immediately."
2. Contact your credit card company or bank within 60 days of the unauthorized charge.
   • Explain that you canceled your subscription and Information.com charged you anyway.
   • Provide your cancellation email and the charge evidence.
   • Request a chargeback or reversal of the unauthorized transaction.
3. File a complaint with the Federal Trade Commission at reportfraud.ftc.gov.
   • Include your name, the dates of charges, cancellation requests, and Information.com's response (or failure to respond).
   • The FTC uses complaints to identify patterns and initiate enforcement actions.
4. File a complaint with your state attorney general's office.
   • Most states accept consumer complaints online or by mail.
   • Include billing records, cancellation communications, and proof of the continued charges.

Warning: Chargebacks are your last resort but a powerful tool. Your bank can reverse unauthorized charges, and Information.com has no say in the decision. However, use chargebacks only after Information.com ignores your written cancellation request.

Refund eligibility and how to request money back

Refunds are not automatic, but you have multiple avenues to recover unauthorized charges. The Federal Trade Commission and state consumer laws may entitle you to refunds if Information.com violated disclosure or cancellation rules. Stopee recommends pursuing refunds aggressively because the company is unlikely to volunteer repayment.

When you qualify for a refund

You qualify for a refund if any of the following apply:

• Information.com charged you without clear, upfront disclosure of the recurring cost.
• You submitted a valid cancellation request and the company continued billing afterward.
• You were charged multiple times in a single billing cycle for the same service.
• The service did not deliver the promised reports or information you paid for.
• You canceled within the trial period and were still charged the full recurring rate.

How to request a refund from information.com

1. Email support@information.com with subject: "Refund request for unauthorized charges."
   • Attach screenshots of all charges on your statement.
   • Explain clearly why you believe you deserve a refund (non-disclosure, continued billing after cancellation, etc.).
   • Request a full refund of all charges incurred after the trial period ended.
2. Expect no response or a denial.
   • Information.com typically does not refund after a certain period or denies refunds outright.
   • If denied, escalate to your credit card company or bank immediately.
3. If Information.com denies your refund or ignores your request, dispute the charge with your bank.
   • Your bank can reverse charges marked as "unauthorized" or "fraudulent billing."
   • Provide your cancellation evidence and the company's refusal to refund.
4. File a complaint with the FTC and your state attorney general (see steps above).
   • State agencies have authority to demand refunds on behalf of consumers.
   • Document all attempts to obtain a refund before escalating.

Pro tip: Credit card chargebacks are your strongest refund tool. Banks side with consumers on recurring billing disputes, especially when you provide written cancellation evidence. Most refunds come through chargebacks, not through Information.com itself.

Common mistakes to avoid when canceling

You are already frustrated by unexpected charges and unclear cancellation pathways. It is easy to make mistakes that weaken your position or delay refunds. These missteps are preventable.

Cancellation mistakes users make

• Calling without taking notes. You forget the representative's name, call time, or reference number. Without this record, Information.com denies you canceled. Always document phone calls in writing immediately after.
• Only calling, never sending email. A phone call leaves no permanent trace. Information.com claims it never received your request. Always follow up a phone call with an email confirmation within hours.
• Accepting a "pause" or "downgrade" instead of cancellation. The company offers to suspend charges or reduce your plan. You agree, then billing resumes. If you want out completely, say "cancel" and reject alternatives.
• Ignoring charges that appear after cancellation. You cancel, see a charge weeks later, and assume it is an error that will resolve itself. It will not. Dispute it immediately with your bank.
• Waiting more than 60 days to dispute with your bank. Federal law gives you 60 days to challenge unauthorized charges. After 60 days, your bank may deny the dispute. Act fast.
• Not saving cancellation confirmations. You delete the company's email response or lose your call notes. When you need evidence later, you have nothing. Save all communications in a folder or printed format.

Comparison: phone versus email cancellation

Both methods work, but each has trade-offs. Choose based on your preferences and situation.

Stopee recommends the phone plus email combo: call to cancel immediately, write down the reference number, then email the same day to create a permanent record. This approach gives you speed and evidence.

Cancellation checklist and next steps

Use this checklist to ensure you complete every step and document your cancellation properly.

• Before you cancel:
  • Gather your username, real name, billing address, and email address.
  • Take a screenshot of your current Information.com account page and your credit card statement showing charges.
  • Open a new email folder or document to save all cancellation communications.
• Phone cancellation (optional but recommended):
  • Call 1-800-915-0696 during business hours.
  • Write down the date, time, representative name, and reference number.
  • Request email confirmation and note the representative's commitment to cancel.
• Email cancellation (required for evidence):
  • Send email to support@information.com with clear subject line and account details.
  • Request written confirmation that your account is canceled.
  • Save the sent email and any response in your cancellation folder.
• After cancellation (5-7 days):
  • Check your credit card statement daily for new charges.
  • Screenshot the statement showing no new charges.
  • Call your bank to confirm no recurring payment authorization remains.
• If charges continue after cancellation:
  • Contact your bank within 60 days to dispute the charge.
  • File a complaint with the Federal Trade Commission at reportfraud.ftc.gov.
  • File a complaint with your state attorney general.
  • Provide all cancellation evidence and charge documentation.

Information.com contact and escalation address

Use the addresses and phone number below to cancel, request refunds, or escalate disputes. Stopee recommends keeping this information saved for reference.

Information.com customer service contact:

Phone: 1-800-915-0696
Email: support@information.com

Mailing address for legal notices and written disputes:

Information.com LLC
8875 Hidden River Parkway, Suite 300
Tampa, Florida 33637
United States

File complaints with these government agencies:

• Federal Trade Commission: reportfraud.ftc.gov or call 1-877-438-4338
• Your state attorney general: Search "[your state] attorney general consumer complaint" to find your state's filing portal.
• Your credit card company or bank: Call the number on the back of your card to dispute unauthorized charges.

Final guidance and empowerment

Canceling Information.com is frustrating because the company creates friction on purpose. It wants you to abandon cancellation and accept the charges. You will not do that. You have federal law on your side, a clear process to follow, and multiple escalation paths if the company ignores you. Document every step, follow the phone and email process outlined above, monitor your statements, and dispute unauthorized charges with your bank if needed.

Your financial control matters. A $30 charge may seem small, but repeated unauthorized charges compound into real money. By canceling decisively and pursuing refunds when charges continue, you reclaim that control and send a clear message to Information.com and similar companies that dark billing practices do not work. Stopee has helped thousands of consumers cancel Information.com and recover unauthorized charges by following this exact roadmap. You can do the same. Start with the phone call or email today, document everything, and follow through on the next steps if needed. The company is counting on you to give up. Do not.