Manage Mindful Souls

How to cancel your mindful souls subscription and claim your refund

What is mindful souls and why subscribers are walking away

Mindful Souls operates as a monthly subscription box service delivering self-care and spiritual wellness items to subscribers across the United States. Each box arrives with six to eight curated products, typically including crystals, aromatherapy oils, jewelry, and related accessories marketed as tools for mindfulness and personal wellbeing. The service charges around $39.97 per month on a recurring billing cycle, with shipments promised within two to six days for first orders and standard monthly thereafter.

You're likely considering cancellation for one of several common reasons. Some subscribers report that box contents fell short of advertised quality or value. Others discovered unexpected recurring charges or struggled to reach customer support when billing questions arose. A meaningful number of cancellations stem from delivery delays, product authenticity concerns regarding crystal certifications, or simply realizing the subscription no longer fits their budget or lifestyle.

The company behind mindful souls

Mindful Souls B.V. is registered with the U.S. Chamber of Commerce (registration number 71878823) and maintains a corporate address at 11407 SW Amu St. #AN008, Tualatin, OR 97062, United States. This is the official mailing address you will need when sending formal cancellation requests or correspondence regarding refunds. Understanding the legal entity and registered location matters when you're asserting your consumer rights or filing complaints.

Subscription pricing at a glance

Your consumer rights under federal law

Before you cancel, understand the legal protections available to you as a U.S. consumer. The Federal Trade Commission Act (FTC Act) prohibits unfair or deceptive practices, and the Restore Online Shoppers Confidence Act (ROSCA) specifically governs negative option subscriptions like Mindful Souls.

What the FTC requires from subscription services

The company must obtain your clear, affirmative consent before charging you. This means they cannot hide billing terms in fine print, bury cancellation instructions, or make cancellation unreasonably difficult. If Mindful Souls charged you without clear consent or made cancellation unnecessarily cumbersome, you have legal grounds to dispute those charges. The FTC expects companies to honor cancellation requests promptly and cease billing within one full billing cycle.

Your right to cancel and demand a refund

You have the absolute right to cancel your Mindful Souls subscription at any time. If you cancel within a reasonable window (typically 14 to 30 days, depending on the company's stated policy), you may qualify for a full or partial refund. Many states, including Oregon (where Mindful Souls is registered), offer additional consumer protections requiring companies to process refunds within 30 days of cancellation. Document your cancellation request with dates, confirmation numbers, and contact records. Stopee recommends saving all correspondence as proof of your cancellation intent.

How to cancel your mindful souls subscription

You have multiple cancellation methods available; choose the approach that creates the clearest paper trail for your protection. Most customers find email the most reliable option because it generates an automatic receipt timestamp and creates a written record Stopee can reference if disputes arise.

Cancel by email (recommended method)

Email is your strongest cancellation option because it establishes an undeniable timestamp and documented request. Here's how to proceed:

1. Open your email client and compose a new message to support@mindfulsouls.com or [email protected] (use both addresses to ensure delivery).
2. In the subject line, write: "Cancellation Request for [Your Full Name] - Account [Your Email or Account Number]"
3. In the message body, include:
   • Your full name
   • The email address associated with your Mindful Souls account
   • Your account number (if you have it)
   • The date you started the subscription
   • A clear statement: "I request immediate cancellation of my Mindful Souls subscription effective today. Please confirm cancellation and cease all recurring billing."
   • Your phone number for a callback if they need verification
4. Send the email from the address registered to your Mindful Souls account for faster verification.
5. Wait for a confirmation email response. Pro tip: Save this confirmation email in a separate folder and screenshot it; this becomes your proof of cancellation if billing disputes arise later.
6. Monitor your bank or credit card statement for 30 days to confirm no additional charges post-cancellation.

Cancel by postal mail (most formal method)

If you prefer a certified, traceable method, send a written cancellation request by mail. This approach leaves an undeniable physical record and can strengthen your position if you later dispute a charge.

1. Write a formal letter on plain paper or printed from a template, addressed to:
   • Mindful Souls B.V.
   • 11407 SW Amu St. #AN008
   • Tualatin, OR 97062
   • United States
2. Include in the letter:
   • Today's date
   • Your full name and mailing address
   • The email address on your account
   • A sentence stating: "I hereby request cancellation of my Mindful Souls subscription effective immediately. Please cease all recurring charges and confirm cancellation within 5 business days."
3. Warning: Do not send cash. Include a copy of your order confirmation or account statement if available.
4. Send the letter via USPS Certified Mail with Return Receipt Requested. This costs around $8-10 but proves the company received your cancellation request.
5. Keep your mailing receipt and the return receipt stub; store them with your email correspondence and billing records.

Cancel via your account dashboard (if available)

Some subscription platforms allow direct cancellation from your user dashboard. If Mindful Souls provides an online account portal:

1. Log into your Mindful Souls account using your email and password.
2. Navigate to Account Settings, Subscription Management, or Billing (the exact label varies).
3. Look for a button or link labeled "Cancel Subscription", "Pause Billing", or "Manage Plan".
4. Follow the prompts and confirm cancellation. Pro tip: Take a screenshot of the confirmation screen showing the date and time of cancellation.
5. Even if you cancel through the dashboard, follow up with an email to support@mindfulsouls.com restating your cancellation request for redundant documentation.

What happens after you cancel

Cancellation and the end of billing are not always the same moment. Understanding the timeline protects you from unexpected charges after you've requested cancellation.

Timeline and what to expect

After you submit a cancellation request, the company typically honors it within one full billing cycle (30 days). If your next monthly charge is scheduled for the 15th and you cancel on the 10th, they should not charge you on the 15th. However, if you cancel on the 16th (after billing has already posted), you may still owe that month's fee unless their terms allow a refund within a grace period.

Warning: Do not assume your cancellation is complete until you receive written confirmation. Check your email for a cancellation confirmation message within 48 hours. If you don't receive one, send a follow-up email citing the date of your original request.

Requesting a refund for the current billing cycle

If you were charged for a month and canceled before receiving your box, or if the box's contents were materially misrepresented, you can request a refund. Stopee recommends being specific in your refund request:

• State the transaction date and amount charged
• Explain why you're requesting a refund (received box late, contents damaged, misrepresented quality, or cancellation within grace period)
• Ask for processing within 14 days and confirmation of the refund method (original payment method or store credit)
• Include order or invoice numbers if available

Send this request to the same email addresses used for cancellation. Stopee has helped thousands of consumers navigate refund disputes by documenting every step in writing; do the same for yourself.

Pricing and what you're paying for

Understanding your exact subscription cost helps you calculate whether a refund is justified and what you should dispute if charged incorrectly.

Common mistakes people make when canceling mindful souls

Cancellation frustration often stems from preventable mistakes. You're taking action to reclaim control of your finances, so avoid these pitfalls that could derail your cancellation or refund.

Mistake 1: canceling only through the dashboard, then assuming you're done

The account dashboard cancellation may not always reach the billing system. Many customers report that dashboard cancellations failed to stop charges. Always send a follow-up email to support@mindfulsouls.com after using any in-app cancellation method. Stopee recommends treating dashboard cancellation as step one, not the final step.

Mistake 2: not keeping receipts and confirmation numbers

If a dispute arises, the company will ask for proof of your cancellation request. Screenshots, email headers with timestamps, and mailing receipts are non-negotiable evidence. Create a folder on your computer titled "Mindful Souls Cancellation" and store every document there.

Mistake 3: closing your card or account before confirming the cancellation took effect

Closing your payment method before fully canceling can delay the cancellation process or prevent refund processing. Wait 45 days after cancellation before closing or replacing the card you used to subscribe. Check your statement first to confirm no charges appear after the grace period.

Mistake 4: not disputing unauthorized charges with your bank immediately

Warning: If Mindful Souls continues charging you after cancellation, do not wait. Contact your bank or credit card issuer within 60 days of the unauthorized charge and file a dispute. Federal law (the Fair Credit Billing Act) protects you, but only if you report the issue quickly. Provide the company a reasonable chance to respond (typically 10 business days), but escalate to your bank if they ignore your cancellation request.

Your checklist for successful cancellation

Follow this step-by-step checklist to ensure your cancellation is documented, complete, and refund-eligible:

• Step 1: Gather your account information (email, account number, order confirmation).
• Step 2: Send a cancellation email to support@mindfulsouls.com and [email protected].
• Step 3: Save the confirmation email in a dedicated folder; screenshot it if possible.
• Step 4: If dashboard cancellation is available, use it as a secondary step and take screenshots.
• Step 5: Send a follow-up email 5 days later if you haven't received written confirmation.
• Step 6: Monitor your bank or credit card statement weekly for 45 days post-cancellation.
• Step 7: If unexpected charges appear after 30 days, contact your bank immediately and file a dispute.
• Step 8: Keep all cancellation correspondence, receipts, and statements in one secure location for at least one year.

When mindful souls refuses to cancel

Some customers encounter resistance when trying to cancel. If the company ignores your request, charges you despite cancellation, or makes cancellation unreasonably difficult, you have legal recourse beyond the company itself.

Escalation and regulatory complaint options

If Mindful Souls does not respond to your cancellation email within 5 business days or continues billing after you've requested cancellation, file a formal complaint with the Federal Trade Commission at reportfraud.ftc.gov. The FTC enforces ROSCA and takes subscription abuse seriously. Stopee recommends also filing a complaint with the Oregon Attorney General's Consumer Protection division (mindfulsouls.com is registered in Tualatin, Oregon), as state-level enforcement often moves faster than federal action.

You can additionally dispute the charge with your bank or credit card issuer under the Fair Credit Billing Act. Provide your bank with the cancellation email, confirmation screenshots, and proof of the unauthorized charge. Your bank can reverse the charge and freeze future transactions while the company responds.

Comparing mindful souls to similar services

If you're canceling because Mindful Souls no longer serves your needs, reviewing alternatives may help you choose more wisely next time. Here's how it compares to similar wellness subscription boxes:

Contact mindful souls directly

Use this official company information when submitting your cancellation request or corresponding about a billing dispute. Keep a record of every contact attempt.

Official mailing address

Mindful Souls B.V.
11407 SW Amu St. #AN008
Tualatin, OR 97062
United States
Registration number (KvK): 71878823

Email addresses for cancellation

support@mindfulsouls.com
[email protected]

Send your cancellation request to both addresses for redundancy. Include "Cancellation Request" in the subject line and reference this article or the U.S. Chamber of Commerce registration number to establish legitimacy.

Take action today

You have the power and the legal right to cancel your Mindful Souls subscription immediately. Whether you're canceling due to quality concerns, unexpected charges, or simply a change of priorities, document every step and assert your consumer rights confidently. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid recurring billing traps. Follow the cancellation methods outlined in this guide, keep meticulous records, and escalate to your bank or the FTC if Mindful Souls resists your cancellation request. Your financial peace of mind is worth the effort.