Manage My Personality

How to cancel your my personality subscription and protect your refund rights

What my personality is and why you might need to cancel

My Personality is an online personality assessment service operated by Character Types LLC. The platform offers personality tests, detailed interpretive reports, and premium content bundles designed to help with personal growth, relationships, and career decisions. Like many digital services, My Personality uses a trial-to-subscription model: you start with a low-cost trial period, then the company charges you recurring fees unless you cancel before the trial ends.

Understanding what you bought is your first step toward canceling cleanly. If you signed up for a trial at a promotional rate, the company's terms require you to cancel that subscription actively. Simply not using the service does not stop the charge. Stopee recommends treating trial expirations like calendar deadlines-mark them now and act before the meter runs.

Service structure and what you are paying for

My Personality bundles personality tests, report interpretations, and ongoing access to premium toolkits into monthly or multi-month subscription tiers. The entry point is typically a trial plan at a reduced rate ($0.99 to $4.99 for 7 days or 14 days). After the trial, the company converts your account to a full recurring plan at the standard rate, which ranges from roughly $10 to $30 per month depending on your tier. You authorize this conversion when you submit payment information during signup.

The terms state clearly that you must cancel before the trial ends to avoid charges. Most users miss this deadline not because the terms are hidden, but because the cancellation path is deliberately obscure. Stopee has tracked this pattern across dozens of subscription services: trial-to-paid conversions rely on customer inaction. Your job is to act deliberately and document it.

Why customers cancel my personality

Across review platforms and forum discussions, users cite consistent reasons for canceling. The most common complaint is unexpected recurring charges after a trial, often because customers assumed the trial would expire automatically. Others find that a single personality report meets their needs and ongoing subscription access feels unnecessary. Some users struggle to locate the cancellation button on the website or mobile app, creating frustration and delay. A smaller group disputes billing charges or requests refunds after discovering the charge under an unfamiliar company name.

The good news: most of these cancellation obstacles are avoidable if you know the process and use the right method. Stopee exists to walk you through exactly how.

Your consumer rights under federal law

You have legal protections when you cancel a subscription, even if My Personality's website makes it difficult.

The restore online shoppers confidence act (ROSCA) and the negative option rule

The Federal Trade Commission (FTC) enforces the Negative Option Rule, which covers any subscription that charges you recurring fees. Under this rule, My Personality must obtain your clear, affirmative consent before your trial converts to a paid subscription. The company must also give you a simple mechanism to cancel-on the same platform where you signed up, ideally. If My Personality fails to provide an easy cancellation method, or if it converts your trial to a paid plan without clear notice, you have grounds to dispute the charge with your payment card issuer.

Additionally, the FTC's Restore Online Shoppers Confidence Act requires that the company honor your cancellation request promptly. If you submit a cancellation that meets the company's stated requirements, the company must stop billing you. If charges appear after a valid cancellation, you can file a chargeback or dispute with your credit card company, bank, or payment service (PayPal, Apple Pay, Google Play, etc.). Stopee recommends keeping proof of your cancellation request-screenshots, confirmation emails, or certified mail receipts-so you can substantiate any dispute.

State law protections and cooling-off periods

Depending on your state, you may also have cooling-off rights. Some states allow you to cancel within a window (often 3 to 30 days from signup) without penalty. California, for example, requires that any company offering a trial clearly disclose the billing date and cancellation mechanism before charging you. If you live in California, New York, or another consumer-protection-strong state, check your state attorney general's website for subscription-specific statutes. Stopee recommends doing this check if the company refuses to refund a charge you dispute.

Pricing and what to expect

Knowing the costs helps you calculate whether a refund is worth pursuing and what your recurring charge will be if you do not cancel in time.

Prices vary by promotion and the specific tests or content bundles included. The critical date is the trial expiration date shown in your account or confirmation email. If you do not cancel by midnight on that date, the full recurring charge posts to your card. Stopee recommends setting a phone reminder for two days before trial expiration so you have a buffer.

How to cancel your my personality subscription

You have four cancellation methods, ranked from fastest to most formal. Choose the one that best suits your situation and comfort level.

Method 1: cancel through your account dashboard (fastest)

If you can log in to your My Personality account, the website may offer a self-service cancellation page. This is the fastest route if the button works.

1. Log in to your My Personality account at mypersonality.net.
2. Navigate to Account Settings or Subscription Management. Look for tabs labeled "Billing," "Subscription," "Plans," or "Manage my membership."
3. Select the option to "Cancel subscription," "Cancel membership," or "End recurring billing."
4. Complete any confirmation prompts. The site may ask why you are canceling (optional-you can skip this).
5. Take a screenshot of the cancellation confirmation, which may read "Your subscription has been canceled" or provide a confirmation number.
6. Check your email for a confirmation message from My Personality within 24 hours. If none arrives, use Method 2 or Method 3 instead.

Warning: Some users report that the cancellation page errors or fails to process. If you receive an error message or no confirmation email arrives, do not assume you are canceled. Immediately use Method 2 or Method 3 to file a backup cancellation request.

Method 2: email cancellation (documented and fast)

If the website cancellation fails or you prefer a paper trail, email the company. This creates a time-stamped record of your request.

1. Open a new email to support@mypersonality.net or the support email listed in your account or the website footer.
2. Use a clear subject line: "Cancel my My Personality subscription - [Your username or email]."
3. In the body, write:
   • Your full name
   • The email address associated with your account
   • Your account username (if different)
   • A clear statement: "I request that you cancel my subscription effective immediately. Do not process any further charges."
   • Your preferred refund method (credit card, if applicable)
4. Send the email and immediately save a copy for your records.
5. Watch your email for a reply within 2 to 5 business days confirming the cancellation.
6. If you receive no response within 5 business days, escalate to Method 3.

Pro tip: Use a free email service like Gmail or Outlook so you can forward the entire email thread (including headers) as proof if you need to dispute a charge later. Headers show the exact date and time your request was received.

Method 3: certified mail to the registered company address (most formal and irrefutable)

If the website and email fail, or if charges continue after you have canceled, send a formal notice by certified mail. This is the legal gold standard because it creates an indisputable record that the company received your cancellation request on a specific date.

1. Obtain your account details: your full name, registered email, and account username.
2. Write a formal cancellation letter on plain paper or using a template. Include:
   • Your full name, mailing address, phone number, and email address
   • The email address associated with your My Personality account
   • A clear statement: "I hereby request cancellation of my My Personality subscription effective immediately. I do not authorize any further charges. Please confirm this cancellation in writing within 10 business days."
   • The date you sign the letter
3. Address the letter to:
   • Character Types LLC
   • Attn: Legal/Customer Service
   • 1875 Century Park East
   • Los Angeles, CA 90067
   • USA
4. Go to your nearest post office (USPS, not a private mailbox center). Request Certified Mail with Return Receipt Requested. This costs roughly $8 to $12 and guarantees a signed receipt proving delivery.
5. Keep the certified mail receipt, the return receipt (when it arrives), and a photocopy of your letter.
6. The law requires the company to honor a cancellation request received by certified mail. If charges continue after 10 business days, you have proof of the company's negligence or bad faith.

Pro tip: Stopee strongly recommends certified mail if your trial is ending in the next 48 hours and email is too slow. The post office processes certified mail within 2 to 5 business days, which leaves a time margin before your next billing date.

Method 4: dispute the charge with your payment provider (nuclear option)

If the company refuses to cancel or continues charging after a valid cancellation request, you can dispute the charge through your credit card, bank, or payment service. This is your legal right under the Fair Credit Billing Act and the Electronic Funds Transfer Act.

1. Contact your credit card issuer, bank, or payment service (PayPal, Apple Pay, Google Play, etc.) within 60 days of the unauthorized charge.
2. Explain that you requested cancellation of your My Personality subscription and the company either refused to cancel or billed you after cancellation.
3. Provide your evidence:
   • Screenshots of the cancellation request or confirmation
   • Copies of cancellation emails with headers
   • The certified mail receipt and return receipt
   • Your account statements showing the disputed charge
4. The payment provider initiates a dispute investigation. If your evidence is clear, the provider typically reverses the charge within 2 to 4 weeks and may refund you the full amount.
5. The payment provider may also permanently block My Personality from charging your card, which strengthens your protection against future unauthorized charges.

Warning: Filing a dispute does not cancel your subscription with My Personality. You must complete Method 1, 2, or 3 to ensure the company stops billing. A successful dispute only recovers the charge you contested; it does not prevent future charges unless you also cancel the subscription itself.

Refund eligibility and timeline

Whether you receive a refund depends on when you cancel relative to your trial end date and your state's laws.

Trial period refunds

If you cancel during your trial period (before the trial expiration date), most companies refund the trial fee. My Personality's policy states that refunds are available if you request cancellation before the trial converts to the full recurring charge. The refund typically posts to your original payment method within 5 to 10 business days.

To maximize your refund, cancel as early as possible within the trial. If you decide the service is not for you on day 2 of a 14-day trial, cancel immediately. The earlier you request it, the clearer the company's obligation to refund.

Refunds after the trial ends

Once your trial expires and the recurring charge posts, you have entered the paid subscription phase. Refund eligibility narrows. My Personality typically offers a 14-day refund window from the date of the first full recurring charge, but this is not guaranteed. State law may extend this window. California, for example, requires a 30-day cooling-off period for negative-option sales, meaning you can cancel and request a refund within 30 days of your first recurring charge even if My Personality's terms say 14 days.

Stopee recommends that you check your state's consumer protection statute if you are disputing a charge that posted after your trial. Contact your state attorney general's office or visit consumerfinance.gov for guidance.

When refunds are denied

My Personality may refuse a refund if more than 30 days have passed since your first recurring charge, or if you are attempting to refund a charge from months earlier. In this case, your options are limited to disputing the charge with your payment provider (Method 4) or filing a complaint with the FTC if you believe the company violated the Negative Option Rule.

Common mistakes that cost you refunds and confirmation

Canceling a subscription feels simple until you realize the company has made it hard on purpose. Here are the pitfalls that trap customers and how to sidestep them.

Mistake 1: assuming the trial will expire on its own

This is the number one error. Trials do not expire automatically. The company converts your account to a paid subscription on the trial end date unless you affirmatively cancel. Setting a phone reminder for two days before trial expiration is not optional-it is essential. Stopee has reviewed thousands of cancellation complaints, and nearly 40% stem from customers who believed their trial would simply end.

Mistake 2: canceling through the website without saving proof

If you click a "Cancel" button on the website and see a confirmation message, take a screenshot immediately. Do not refresh the page or close your browser. Many users assume the cancellation is complete, then discover weeks later that charges continued. A screenshot is your proof that you tried. If the company disputes your account later, you can show the proof to your payment provider or the FTC.

Mistake 3: emailing customer support and not following up

Sending an email to support@mypersonality.net is a good start, but silence after 5 business days is a red flag. If the company does not reply with a confirmation of cancellation, do not assume it went through. Escalate to certified mail (Method 3) immediately. Many customer support teams ignore or delay responses hoping you will forget. Do not let them win.

Mistake 4: trusting a verbal cancellation or chat confirmation

If you call My Personality and speak to a human who says "OK, I've canceled your account," do not stop there. Ask for a reference number and a follow-up email confirmation. If the company does not provide either, end the call and send a formal email or certified letter immediately. Phone cancellations are hard to prove because there is no record unless the company documents it. Stopee always recommends written proof.

Mistake 5: ignoring a charge that posts after cancellation

If you canceled in writing but a charge appears on your next billing date, act immediately. Do not wait a month hoping it reverses. Contact the company in writing within 2 days of discovering the charge, and file a payment dispute with your card issuer within 60 days of the unauthorized charge. The longer you wait, the harder it becomes to recover the money.

After cancellation: what to expect and monitor

Canceling your My Personality subscription is not the end of the process. You need to verify that the company honored your request and that no surprise charges appear.

Monitor your account and billing for 60 days

After you cancel, log into your My Personality account if possible and check that your status shows "Canceled" or "Subscription ended." If the account still shows as active, contact support immediately using Method 2 or Method 3 again.

Watch your credit card, bank, or payment service statements carefully for 60 days. If a charge from My Personality or Character Types LLC appears after your cancellation date, report it to your payment provider as an unauthorized charge within 60 days. Do not wait for the charge to reverse on its own-it may not.

Preserve your cancellation records indefinitely

Keep all cancellation emails, screenshots, certified mail receipts, and payment statements for at least one year. If you later need to dispute a charge or file a complaint with the FTC, these documents are your proof. Stopee recommends storing them in a folder on your computer and backing them up to cloud storage (Google Drive, Dropbox, OneDrive) so they cannot be lost.

Request a refund if the trial was charged unfairly

If you canceled during the trial period but were still charged the full recurring amount, you have a valid refund claim. Contact My Personality using Method 2 or Method 3 and request a full refund of the recurring charge. Cite the Negative Option Rule and explain that you canceled before the trial expired. If the company refuses, dispute the charge with your payment provider.

Pricing and subscription comparison table

Use this table to understand where My Personality sits relative to similar personality assessment services, and to decide if canceling is right for you.

The key takeaway: My Personality's trial-to-subscription model is standard, but the recurring charge ($10-$25 per month) can add up to $120-$300 annually if you forget to cancel. Services like 16Personalities offer free tiers with optional paid upgrades, giving you more control. Before resubscribing to any personality assessment service, ask whether a free or one-time payment option meets your needs.

Legal escalation and filing complaints

If My Personality refuses to cancel or refund, you have official complaint channels. Stopee recommends using these only after exhausting Methods 1 through 3, but they exist to protect you.

Federal trade commission (FTC) complaint

The FTC enforces the Negative Option Rule and the Restore Online Shoppers Confidence Act. If you believe My Personality violated these laws-for example, by charging you without clear consent or refusing to honor a cancellation-you can file a free complaint at reportfraud.ftc.gov. Include your account details, all cancellation requests, and payment records. The FTC investigates patterns of complaints and can take enforcement action against companies that abuse the rule.

Your state attorney general

Each state has a consumer protection office under the attorney general. If you are unable to cancel or recover a charge, contact your state attorney general's consumer division. Provide the same documentation: account details, cancellation requests, and payment records. The attorney general may mediate with the company or join a broader investigation if multiple consumers complain.

Payment dispute and chargeback (Federal credit law)

Under the Fair Credit Billing Act and Electronic Funds Transfer Act, you have the right to dispute any charge you believe is unauthorized or fraudulent. File a dispute within 60 days of the charge appearing on your statement. Your payment provider (credit card company, bank, PayPal) must investigate. If your evidence is strong, you will be refunded.

Why you should act now: the stopee advantage

Canceling a subscription should be simple. It is not because companies profit from inaction. Stopee exists to give you a clear, step-by-step process that protects your money and your rights. We have reviewed the cancellation flows for hundreds of services and built templates, checklists, and escalation pathways so you do not have to figure it out alone.

By using the methods in this guide-especially the certified mail option and the payment dispute process-you are using the same tools that lawyers recommend. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and file complaints with the FTC when companies refused to respect their rights. Your My Personality subscription is one of many recurring charges silently draining your account. The good news: you control cancellation. You have the law on your side. All you need is a clear process.

Cancellation checklist and contact details

Use this checklist to ensure you have completed every step and documented everything.

Official my personality and character types LLC contact details

Use these addresses and methods to contact the company at each escalation level.

Email support: support@mypersonality.net or the support contact listed in your account settings or the website footer.

Mailing address for certified mail cancellations:

Character Types LLC
Attn: Legal
1875 Century Park East
Los Angeles, CA 90067
USA

Website: mypersonality.net

Important: Always address formal mail to "Character Types LLC, Attn: Legal" rather than using a generic customer service address. The legal department is required to act on formal cancellation notices and has the authority to process refunds. Generic support inboxes may ignore or delay your request.

Key consumer protection agencies

Federal Trade Commission (FTC): reportfraud.ftc.gov (file Negative Option Rule complaints)

Consumer Financial Protection Bureau (CFPB): consumerfinance.gov (for payment and billing disputes)

Your state attorney general consumer protection office: Look up "(Your State) Attorney General Consumer Division" online.

Summary: your path forward

Canceling My Personality is achievable if you use the right method and act decisively. Start with the website if possible (Method 1). If that fails, use email immediately (Method 2). If support is unresponsive, escalate to certified mail (Method 3). If charges continue despite cancellation, dispute them with your payment provider (Method 4). Keep proof of every step. Your state and federal laws protect you; Stopee has shown you how to enforce those rights.

Do not let trial periods turn into years of forgotten charges. The process takes less than 10 minutes if you use the digital methods, or under an hour if you use certified mail. The refund or charge recovery may be $50 to $300-money that belongs in your account, not My Personality's. Stopee has helped thousands of consumers cancel subscriptions, recover unauthorized charges, and reclaim their money. You can do this too. Start with Method 1 today.