Manage Sorelle

How to cancel your sorelle subscription and stop unwanted tanning drop refills

What is sorelle and why cancellation matters

Sorelle is a wellness brand selling ingestible tanning drops and bundled refill subscriptions marketed with deeply discounted introductory offers. The company structures its sales around automatic monthly renewals, meaning a single promotional purchase can lock you into recurring charges of $30 to $87 every 30 days unless you actively cancel. Understanding how Sorelle subscriptions work is the first step toward protecting your wallet, and that's exactly what Stopee helps thousands of consumers do every month.

Many customers discover too late that their one-time "buy one get one free" purchase has converted into an ongoing subscription. If you've found unexpected charges on your statement, or you're simply ready to stop receiving monthly shipments, this guide walks you through every cancellation method, your legal rights, and how to avoid the traps that keep customers locked in longer than they intended.

How sorelle subscriptions are structured

Sorelle sells tanning drops in promotional bundles (buy 1 get 1, buy 2 get 2, buy 3 get 3) at prices ranging from $24.99 to $87 depending on the bundle size. Each purchase enrolls you in an automatic refill schedule, with new shipments triggered roughly every 30 days unless you cancel before the renewal date. The company bills your original payment method without requiring explicit re-consent for each charge, which is a legal gray area that works against consumers.

Why consumers struggle to cancel sorelle

Independent consumer reviews across multiple platforms document a consistent pattern: customers report difficulty reaching cancellation support, delays in processing cancellations, continued charges even after requesting to stop, and missing refunds. Several reviewers describe receiving shipments weeks after attempting to cancel, or being charged multiple times for the same renewal. These experiences suggest that relying on customer service alone may not protect you-you need a documented, traceable cancellation method.

Sorelle subscription pricing and bundle costs

Understanding Sorelle's pricing structure helps you calculate the true lifetime cost of your subscription before deciding whether to cancel or continue.

How promotional pricing masks long-term costs

The introductory discount makes each bundle feel like a bargain-you're getting double or triple the bottles at half price. However, once your subscription renews at day 31, you may be charged the full or regular price for subsequent refills, turning a $59.99 first purchase into $80-$87 monthly charges. If you fail to cancel before the first renewal, you're committed to a recurring expense that compounds to over $1,000 per year. Many customers assume they've made a one-time purchase and are shocked when the second charge appears.

Calculating whether you should keep paying

Use the table above to estimate your monthly and annual burn rate. If you use Sorelle regularly and the product delivers results you value, the renewal cost may be acceptable. If you've stopped using it, never opened the first shipment, or want to explore alternatives, cancelling immediately stops all future charges and prevents unwanted shipments from piling up in your home.

Your legal rights and consumer protections

Federal law in the United States gives you specific protections against unwanted subscription charges, and understanding these rights strengthens your cancellation position if Sorelle resists.

The restore online shoppers confidence act (ROSCA)

The Federal Trade Commission (FTC) enforces ROSCA, which requires companies like Sorelle to obtain your express informed consent before charging you for a negative option subscription (recurring billing). The law also mandates that cancellation must be as easy as the signup process. If Sorelle made it simple to buy but difficult to cancel-for example, requiring a phone call or multiple email attempts-the company may be violating ROSCA. You can report this violation to the FTC at reportfraud.ftc.gov.

State laws and your refund rights

Many states, including California, New York, and Illinois, have passed stronger consumer protection laws than ROSCA. California's Consumer Legal Remedies Act allows you to cancel subscriptions with a single click or method. If Sorelle refuses to process your cancellation or continues billing after you've cancelled, you have grounds to file a complaint with your state's Attorney General office and potentially pursue a chargeback through your credit card issuer.

Using the FTC as your escalation point

If Sorelle ignores your cancellation request or continues charging you after you've cancelled, document every attempt (screenshots of emails, dates of cancellation requests, charge dates) and file a complaint with the FTC. Include your evidence in the complaint. The FTC takes ROSCA violations seriously and investigates patterns of consumer complaints. This creates official leverage and may prompt Sorelle to process your refund to avoid regulatory action.

How to cancel your sorelle subscription

Sorelle offers two main cancellation methods, and Stopee strongly recommends using the registered mail approach for maximum legal protection.

Method 1: cancel through the online subscription portal (fastest)

If you have access to your account and the subscription portal is functioning, this is the quickest option-but document everything.

1. Locate your Sorelle confirmation email (check your inbox and spam folder for order receipts).
   • The email will include a link labeled "subscription portal" or "manage my subscription."
   • If you cannot find the email, go to trysorelle.com and look for an account login or "manage subscription" link in the footer.
2. Click the subscription portal link or log into your Sorelle account using your email and password.
   • You may be asked to verify your identity via email code or security question.
3. Locate the "subscription," "billing," or "manage orders" section.
   • Look for an option labeled "pause subscription," "cancel subscription," or "edit refill schedule."
4. Select "cancel subscription" and follow the on-screen prompts.
   • The system may offer a discount or pause option to keep you subscribed-decline unless you genuinely want to continue.
   • Sorelle may ask you why you're cancelling; this is optional to answer but helpful feedback.
5. Complete the cancellation and wait for a confirmation screen or email.
   • Critical: Take a screenshot of the confirmation page showing the cancellation was processed and the date.
   • Save the confirmation email, which should arrive within minutes.
6. Verify your subscription status in the portal 48 hours later.
   • Return to the subscription portal and confirm that your subscription no longer appears or shows as "cancelled."

Method 2: cancel by registered mail (most legally secure)

If the online portal is unavailable, you prefer a paper trail, or online cancellation has failed in the past, send a registered cancellation letter to Sorelle's corporate address. This method creates legal proof of your cancellation request and is extremely difficult for the company to dispute.

1. Prepare a cancellation letter on plain paper (no special format required).
   • Write clearly: "I request immediate cancellation of my Sorelle subscription, effective today. Do not process any future renewals or charges to my account."
   • Include your full name, email address, phone number, and the email associated with your Sorelle account.
   • Include your order or subscription number if you have it (check your confirmation email).
   • Specify the original purchase date if you remember it.
   • Keep the letter brief and factual-avoid emotional language or accusations.
2. Make a copy of the letter for your records.
   • You will need this copy to prove you sent the request.
3. Address an envelope to:
   • Sorelle, 34 N Franklin Ave, Pinedale, WY 82941, United States
4. Go to your local US Postal Service (USPS) location and purchase registered mail with return receipt requested.
   • Registered mail costs approximately $15-$20 and provides tracking and signature confirmation.
   • Do not use standard mail; the extra cost is worth the legal protection.
   • Ask the postal clerk to mark it "signature required" so Sorelle must sign for it.
5. Mail the letter and retain the receipt and tracking number.
   • The receipt will show your tracking number, mailing date, and USPS confirmation barcode.
   • Keep this receipt indefinitely as proof of your cancellation request.
6. Track the delivery status online using your tracking number.
   • Wait for the return receipt to arrive (2-3 weeks) showing Sorelle's signature, confirming delivery.
7. Monitor your bank or credit card statement for the next 60 days.
   • If Sorelle charges you again, you have irrefutable proof that you cancelled before that charge occurred.

Method 3: cancel by email (document carefully)

Email cancellation is faster than mail but weaker legally because delivery and receipt are harder to prove. Use this method only if the portal is unavailable and you cannot access registered mail.

1. Compose a new email to support@trysorelle.com (or the support email listed on the Sorelle website or your confirmation email).
   • Subject line: "Cancellation Request - [Your Name] - [Your Email Address]"
   • Body: "I request immediate cancellation of my Sorelle subscription linked to this email address. Please confirm cancellation in writing and stop all future charges and shipments. I expect written confirmation within 48 hours."
   • Include your order number and original purchase date.
2. Send the email and immediately take a screenshot showing the sent message, timestamp, and recipient address.
   • Forward your own email to yourself to create a backup copy with the timestamp embedded.
3. Wait for a reply within 48 hours.
   • Warning: If Sorelle does not reply, or replies with a non-confirmation (like "we received your request and will look into it"), escalate immediately to registered mail (Method 2) and the FTC complaint.
4. Print or screenshot the confirmation email.
   • Save this indefinitely as proof of your cancellation request.

What happens after you cancel

Cancellation is only complete when you stop receiving charges and shipments-not when you send your request. Here's what to expect and how to verify success.

Timeline and verification steps

After cancelling, allow 5 to 10 business days for the cancellation to take effect in Sorelle's billing system. During this window, a renewal charge may still process if it was scheduled before your cancellation date. Here's how to confirm success:

• Check your bank or credit card statement 7 days after cancellation. You should see no pending charges for Sorelle.
• Log into your subscription portal (if you cancelled online) and confirm your subscription is marked as cancelled.
• Expect no shipment emails or tracking updates after the cancellation date. If you receive a shipping notification after cancelling, contact Sorelle immediately with your cancellation proof.
• Pro tip: Set a calendar reminder for 35 days after cancellation to verify that no new charge appears on your statement.

What to do if charges continue after cancellation

If Sorelle charges you after you've cancelled, this is a violation of ROSCA and your state's consumer protection laws. Act immediately:

1. Contact your bank or credit card issuer and initiate a dispute or chargeback.
   • Provide your cancellation proof (screenshot, email, registered mail receipt).
   • The bank will typically reverse the charge within 10 business days while it investigates.
2. File a complaint with the FTC at reportfraud.ftc.gov.
   • Include dates, charge amounts, and your cancellation proof.
3. File a complaint with your state's Attorney General office (search "[your state] attorney general" online).
   • Many states allow online complaint filing and investigate patterns of consumer complaints against companies like Sorelle.
4. Send a final follow-up email to Sorelle support referencing your original cancellation and the unauthorized charge.
   • Keep this email brief and factual, and save the response.

Refunds and what you can recover

Your ability to request a refund depends on your cancellation timing and the reason for your request.

Pre-renewal refunds

If you cancel before your first renewal date, Sorelle may offer a refund for the initial purchase if you have not opened or used the product. Contact support with your order number and request a refund, citing Sorelle's return policy. Most companies offer 30-day money-back guarantees, though Sorelle's specific policy depends on your product category-check your confirmation email or the Sorelle website for details.

Unauthorized post-cancellation charges

If Sorelle charges you after you've cancelled in writing (via email, portal, or registered mail), these charges are unauthorized and you can recover them by filing a chargeback with your bank. Credit card issuers and banks are required by federal law to reverse unauthorized charges, and they classify post-cancellation recurring charges as unauthorized.

Using state consumer protection laws for refunds

California, New York, and other consumer-friendly states allow you to recover treble damages (three times the unauthorized charge) plus attorney fees if a company continues billing after you cancel. If Sorelle charges you $87 after cancellation, you could legally demand $261 plus costs. This leverage often prompts companies to refund immediately. Stopee recommends documenting your state's specific law and including a reference to it in any refund demand letter.

Common mistakes that delay or prevent cancellation

Cancellation delays are frustrating, and they're often preventable. Here are the traps that keep consumers locked in longer than they should be.

Relying on customer service alone without documentation

Telling a Sorelle customer service representative "I want to cancel" over the phone or chat is not enough. There is no paper trail, the agent may not process your request, or they may claim later that no cancellation was requested. Every cancellation method recommended by Stopee includes documentation: screenshots of portal confirmations, email confirmations, or registered mail receipts. If you speak to a customer service agent, ask them to email you a cancellation confirmation immediately and follow up with your own email saying "I confirmed cancellation with [agent name] on [date]. Please send written confirmation."

Cancelling at the wrong time

If you cancel just before a renewal charge processes, the charge may already be in progress and will post before your cancellation takes effect. Always cancel at least 10 days before your renewal date to avoid this trap. Check your subscription portal or confirmation email for the exact next renewal date and plan your cancellation accordingly.

Assuming auto-ship is paused, not cancelled

Some subscription portals offer a "pause" option separate from "cancel." Pausing temporarily stops shipments but keeps your subscription active, meaning charges can resume after the pause period ends without your consent. Always select "cancel," not "pause," unless you genuinely plan to resume later.

Ignoring unconfirmed cancellation requests

If you send an email or use an online portal and do not receive a confirmation within 48 hours, escalate immediately. Do not assume the cancellation went through. Send a follow-up email, call customer service, or use registered mail to create a stronger proof of your request. Sorelle's silence is not acknowledgment.

Failing to check your statement for two months

Some companies continue charging long after cancellation, banking on customers not checking their statements. Check your bank or credit card statement every 5 to 10 days for 60 days after cancellation. If an unauthorized charge appears, you catch it early and have stronger evidence for a chargeback or FTC complaint.

Checklist for a successful sorelle cancellation

Use this checklist to ensure every step is complete before you consider your cancellation final.

Why sorelle subscriptions can be hard to cancel

Understanding why cancellation is difficult helps you recognize the company's tactics and overcome them.

Customer service bottlenecks

Sorelle's customer support team may be intentionally understaffed to discourage cancellation requests. Long wait times, unanswered emails, and agents who claim they "cannot process cancellations" are common friction points. This is why Stopee always recommends starting with the online portal or registered mail-you bypass the service team entirely and create legal proof of your request.

Confusing cancellation policies

Sorelle's terms of service (available at trysorelle.com/pages/terms-of-service) state that cancellation is allowed, but the company does not prominently display a cancellation link or process. This opacity is intentional-companies know that customers who forget about their subscription or cannot find the cancel button will keep paying. Stopee fights this by providing direct, clear cancellation steps.

Automatic renewal defaults

Under ROSCA, customers must affirmatively consent to automatic renewals. However, Sorelle's checkout process may not make this consent explicit or may pre-check the "enroll in auto-refill" box. This makes cancellation necessary for most customers but is difficult to discover without legal knowledge.

Final steps and your next actions

You now have all the information and tools needed to cancel your Sorelle subscription successfully. Your next action depends on your situation:

If you haven't cancelled yet: Choose your method (online portal is fastest if available; registered mail is most legally secure), follow the step-by-step instructions above, and document your cancellation proof immediately.

If you've already cancelled but Sorelle keeps charging you: File a chargeback with your bank using your cancellation proof, file an FTC complaint at reportfraud.ftc.gov, and contact your state's Attorney General office. These escalations create official pressure on Sorelle and often result in refunds within 10 business days.

If you're unsure whether you're subscribed: Log into your Sorelle account or check your confirmation email for a subscription status. If you're uncertain, send a brief email to support asking for your account status. Save the response for future reference.

Thousands of consumers have successfully cancelled unwanted subscriptions with Stopee's guidance, reclaiming control over their recurring expenses and stopping surprise charges before they multiply. Whether you're ending your Sorelle subscription because the product isn't right for you, the cost adds up faster than expected, or the company has failed to honor your previous cancellation requests, Stopee has provided you with every method, legal right, and documented proof strategy you need to succeed.

Your cancellation confirmation letter or portal screenshot is your legal shield. Keep it safe, verify your statement one week after cancellation, and remember that companies can only charge you if you've expressly consented and given them a clear way to stop. You have that right under federal law, and Stopee is here to help you exercise it.

Sorelle corporate contact information

For registered mail cancellation or formal complaint escalation, mail your cancellation request to Sorelle's corporate address:

Sorelle
34 N Franklin Ave
Pinedale, WY 82941
United States

For email cancellation, use the support email listed on your confirmation email or visit trysorelle.com to locate current contact information. Always retain copies of all cancellation requests and responses for future reference and dispute resolution.