Manage Super

How to cancel your super+ membership and stop unwanted charges

Why you might want to cancel super+

Super+ promises travel discounts, cashback rewards and pharmacy savings for $15 per month, but if you're not actively using those benefits, you're simply bleeding money every billing cycle. Many members discover after enrollment that the promised discounts don't apply to their shopping habits, or they realize the membership doesn't deliver the value they expected. The good news: canceling is straightforward if you know the right steps, and Stopee is here to walk you through every one of them.

When cancellation makes sense

You should cancel Super+ if you haven't redeemed benefits in the past 30 days, if you travel infrequently, or if the pharmacy discounts don't match your prescription needs. Many subscribers sign up during promotional trials and forget to cancel before the full $15 charge kicks in. Others discover that the hotel discounts apply only to specific chains or rates you'd never book anyway. The sooner you cancel, the sooner you stop paying for benefits you don't use.

Common reasons people keep paying

Auto-renewal is the real culprit here. Super+ automatically renews every month unless you actively terminate your membership before the next billing date. You're not alone if you've missed that deadline; it happens to thousands of subscribers who assume they cancelled or thought the free trial would simply expire. That's exactly why Stopee exists: to help you navigate these deliberate friction points and reclaim control of your money.

Your rights under u.S. consumer protection law

The Federal Trade Commission Act (FTC Act) protects you when merchants fail to honor cancellation requests or continue charging after you've asked them to stop. If Super+ charges you after you've submitted a valid cancellation request, you have legal grounds to dispute that charge with your bank or payment provider. You also have the right to demand a written explanation of why charges continued.

What the FTC requires of super+

Super+ must give you an easy, straightforward way to cancel that's just as simple as signing up. They must honor your cancellation request within a reasonable timeframe, and they must confirm termination in writing if you request it. If they fail to do this, you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. Stopee recommends keeping all proof of your cancellation attempt, whether that's a screenshot, email confirmation, or postal receipt.

What happens if super+ keeps charging you

If charges appear after you've cancelled, contact your bank or credit card issuer immediately to dispute the transaction as unauthorized. Most banks will refund the charge within 10 business days during their provisional credit window, and you can escalate to the FTC if Super+ refuses to acknowledge your cancellation request. You're also entitled to ask Super+ in writing for a full refund of any charges incurred after your requested termination date. Document everything, because you may need that evidence later.

How to cancel your super+ membership step-by-step

You have two primary paths to cancel: the self-service method through your online account, or direct contact with customer support by phone or mail. Stopee recommends the phone method if you want immediate confirmation, or postal mail if you need a documented paper trail for dispute purposes.

Method 1: self-service cancellation through your account

This is the fastest route if you want it done today. Log into your Super.com account or open the Super.com app, find the Membership Management section, and select the option to cancel or end your membership.

1. Go to Super.com and sign into your account using your email and password.
2. Navigate to the "Manage Membership" tab or section (usually found in Account Settings or My Subscription).
3. Locate the option labeled "Cancel Membership," "End Membership," or "Downgrade to Free."
4. Follow the on-screen prompts to confirm your cancellation. Super+ may ask why you're leaving; answer honestly but briefly.
   • Do not re-enter your payment information or agree to any retention offers unless you genuinely want to keep the membership.
   • Look for a confirmation button that explicitly says "Confirm Cancellation" or "Cancel Membership Now."
5. Once confirmed, screenshot the confirmation page that displays your cancellation date and order number.
6. Check your email for a cancellation confirmation message from Super.com within 24 hours.

Pro tip: Complete this cancellation at least three business days before your next billing date to ensure you're not charged for the upcoming cycle. If your next billing date is Friday, cancel by Tuesday at the latest.

Method 2: phone cancellation with immediate confirmation

If you want to speak to a human and hear confirmation directly, call Super's customer support line. This method creates a real-time record and reduces the risk that your cancellation request gets lost in a digital queue.

1. Call 1 (844) 461-2577 during customer service hours (typically 9 a.m. to 5 p.m. Eastern Time, Monday to Friday).
2. When prompted, provide your account email address and the last four digits of the payment method on file.
3. Tell the representative: "I want to cancel my Super+ membership effective immediately" or "effective [specific date]."
   • Be clear and direct. Don't say "I might want to" or "Can we discuss options?"
   • If the representative offers a discount or retention incentive, politely but firmly decline unless you genuinely want to stay.
4. Request a cancellation confirmation number before ending the call.
5. Ask the representative to email you a written confirmation of the cancellation and effective date.
6. Write down the representative's name, call timestamp, and confirmation number in a safe place.

Warning: Keep this written record for at least 90 days. If a charge appears after your cancellation date, you'll need proof that you called and cancelled.

Method 3: postal mail cancellation (strongest documentation)

This method takes longer but creates irrefutable proof of your cancellation request. Stopee especially recommends this if you've had trouble with Super+ in the past or if you're disputing a charge.

1. Write a brief, formal letter on plain paper that includes:
   • Your full name and the email address linked to your Super+ account.
   • Your account number (if you have it) or the phone number on file.
   • A clear, single-sentence statement: "I request termination of my Super+ membership effective [date, or "immediately"]."
   • The date you're writing the letter.
   • Your signature.
2. Address the envelope to: Super, 447 Sutter Street Suite 506, San Francisco, CA 94108.
3. Send the letter via registered mail with return receipt requested, or use a carrier like UPS or FedEx that provides tracking and proof of delivery.
4. Keep the receipt, tracking number, and the signed return receipt in a safe folder.
5. Wait five to seven business days, then log into your account to confirm the cancellation has been processed.
6. If no cancellation appears in your account, follow up with a second letter or escalate to the FTC.

Pro tip: Stopee recommends sending this letter 10 days before your next billing date to account for mail transit time. Super+ must acknowledge receipt within a reasonable timeframe, typically 5 to 10 business days.

Understanding super+'s pricing and what you're canceling

Super+ costs $15 per month with automatic renewal unless you explicitly cancel. The membership includes hotel discounts, cashback on select purchases, pharmacy savings, and access to certain financial tools. However, the real cost is what you lose if you forget to cancel: another full $15 charge hits your account on your next billing date, whether you've used the benefits or not.

What happens after you cancel

Cancellation doesn't mean instant access loss. You'll usually retain your Super+ benefits through the end of your current billing cycle. So if you cancel on the 10th and your billing date is the 20th, you'll keep access until the 20th at no extra charge. After that date, your account reverts to the free tier, and you can still use Super.com for standard searches and non-member offers.

Your account after cancellation

Super+ removes your membership badge from your profile, and any discounts or cashback offers exclusively for members disappear. You lose access to the pharmacy discount network and member-only travel deals. Your account history and any earned cashback rewards remain visible, but you won't accumulate new rewards after your membership ends. If you want to reactivate Super+ in the future, you can sign up again, but you won't receive refunds for the time you cancelled.

Refund policy and what you need to know

Super+ explicitly states that all membership payments are non-refundable and not pro-rated. This means if you cancel mid-cycle, you won't receive a refund for the unused portion of your membership. However, Stopee wants you to know: if you were charged after submitting a valid cancellation request, or if you were charged due to a system error, you have every right to dispute that charge with your bank and demand a refund from Super+. Non-refundable terms do not protect Super+ from honoring legitimate cancellations or correcting billing errors.

Pro tip: If you cancel on the 25th and your billing date is the 30th, you've already paid for those five remaining days. Super+ won't refund them because you're still receiving benefits. This is why timing your cancellation matters: aim to cancel right after you're charged, not right before.

Common mistakes people make when canceling super+

Cancellation feels simple, but small missteps can leave you vulnerable to surprise charges. Here's what actually trips people up.

Mistake 1: assuming the free trial automatically expired

Many members sign up for a promotional trial period thinking it will simply end and revert to free access. It won't. Super+ has automatic renewal built in, and your trial converts to a paid membership on the specified date unless you cancel beforehand. Set a calendar reminder for three days before your trial ends, and cancel proactively. Don't wait.

Mistake 2: canceling too close to your billing date

Super+ requires cancellation at least three business days before your next billing date to avoid being charged for the upcoming cycle. If today is Wednesday and your billing date is Friday, you've already missed the window. The charge will go through, and you'll need to dispute it with your bank. Stopee recommends checking your account's billing date right now and working backward three business days on your calendar.

Mistake 3: relying on email alone without documentation

If you cancel through email or chat, screenshot the conversation and save it to a folder labeled "Super Cancellation." Support email addresses can misplace requests, and support representatives may not document your cancellation in the system. A screenshot is proof; an email reply saying "we received your request" is not the same as a confirmation that your membership has been terminated. Always ask for a cancellation confirmation number and an effective termination date.

Mistake 4: not checking your account after cancellation

Verify that your cancellation actually went through by logging into your account 24 to 48 hours later. Look for a "Member" badge or Super+ label in your profile; if it's gone, you're canceled. If it's still there, contact customer support again immediately. Don't assume the cancellation worked; confirm it yourself.

Mistake 5: ignoring a charge that appears after cancellation

If a $15 charge appears after your cancellation date, don't brush it off as a processing delay. Contact your bank within 60 days to dispute it as unauthorized. Simultaneously, send a formal written dispute to Super+ at their address above, with a copy of your bank dispute number. The sooner you act, the stronger your case.

What to do if super+ refuses to cancel

If you've submitted a cancellation request and Super+ continues charging you, you have legal options.

Step 1: request written acknowledgment

Send a follow-up email to Super+ customer support stating: "I submitted a cancellation request on [date]. Please provide written confirmation of cancellation and the effective termination date within 5 business days." Keep a copy of this email and note the timestamp.

Step 2: dispute the charge with your bank

Contact your credit card issuer or bank and explain that you cancelled your membership and were charged anyway. Provide proof of your cancellation request (screenshot, confirmation email, postal receipt, or call record). Your bank will initiate a dispute, freeze the charge, and investigate. Most banks issue provisional refunds within 10 business days.

Step 3: file a complaint with the FTC

If Super+ refuses to acknowledge your cancellation or continues billing after your bank's dispute, file a complaint at reportfraud.ftc.gov. Include all documentation: cancellation requests, proof of charges, bank dispute information, and any communications with Super+ support. The FTC doesn't resolve individual disputes, but it tracks patterns of abuse across companies and can pursue enforcement action.

Quick reference cancellation checklist

Use this checklist to stay on track and protect yourself before, during, and after cancellation.

Keep or cancel: a comparison for super+ members

Before you cancel, honestly assess whether you're getting value. Here's how to decide.

Why stopee exists and how we help

Stopee.com was built because thousands of people like you find themselves trapped in subscriptions they forgot about or no longer value. We've helped thousands of consumers cancel unwanted memberships, recover refunds, and take back control of their money. Super+ is just one of dozens of services with deliberate friction around cancellation, and Stopee has the step-by-step guides, templates, and escalation tactics you need to win.

When you use Stopee, you're not just canceling a membership; you're learning how these companies work and what your rights actually are. We give you the postal address, the phone number, the timing tricks, and the legal leverage to ensure your cancellation sticks. Stopee has helped thousands of consumers cancel Super+ alone, and our guides have saved readers thousands of dollars in avoided charges.

Contact super+ directly: official address and phone

Save this information in a safe place. You'll need it if you need to escalate your cancellation request or dispute a charge.

Mailing address:
Super
447 Sutter Street Suite 506
San Francisco, CA 94108
United States

Phone:
1 (844) 461-2577
Monday to Friday, typically 9 a.m. to 5 p.m. Eastern Time

Online account management:
Log in at Super.com and navigate to "Manage Membership" to cancel or update your subscription.

Canceling Super+ takes 10 minutes of your time today, and it stops $180 in annual charges from draining your account. Whether you choose the app, the phone, or postal mail, follow the steps in this guide, document your request, and verify the cancellation within 48 hours. If charges continue, your bank and the FTC are on your side. Stopee.com is here whenever you need clarity on your rights or a confidence boost to push back on a company that refuses to listen. Take action today, and keep more of your money tomorrow.