Manage Willow

How to cancel willow and stop recurring cricket charges

What is willow and why subscribers choose it

Willow is a streaming service that brings live and on-demand cricket content directly to your screen in the United States. The platform covers major international and franchise tournaments with live match coverage, replays, highlights, and enhanced viewing features. Most subscribers sign up for the flexibility of monthly or annual billing, but when your viewing habits shift or costs add up, you'll want a clear path to stop charges. At Stopee, we've helped thousands of consumers navigate subscription cancellations-and Willow is no exception. Understanding how the service works is the first step toward taking control of your billing.

Subscription plans and current pricing

Willow offers two core subscription tiers for US viewers. The monthly plan costs $9.99 per month and renews automatically each 30 days. The annual plan is priced at $79.99 per year and renews every 12 months. Both plans give you full access to live cricket matches and on-demand content. The table below shows your options at a glance.

Common reasons subscribers decide to cancel

You might cancel Willow for several legitimate reasons. Some subscribers find that their cricket viewing drops off seasonally, others discover duplicate coverage elsewhere, or they simply want to tighten their streaming budget. Many customers report frustration with unexpected renewals, streaming interruptions during critical matches, or difficulty understanding exactly when charges will hit their account. At Stopee, we understand these pain points intimately-and we're here to make sure your cancellation goes smoothly.

Your consumer rights and what willow must honor

The Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission (FTC), sets clear rules for subscription services like Willow in the United States. You have the right to cancel at any time, and Willow must make the cancellation process simple and transparent. Under ROSCA, the company must provide a straightforward mechanism to cancel-not hidden behind support tickets or multiple clicks. Additionally, Willow must honor your request within the timeframe promised in its terms.

Refund eligibility and the 24-48 hour rule

Willow applies a limited refund window that depends on your plan type. If you subscribed to the monthly plan and cancel within 24 hours of your initial sign-up without watching any content, Willow will refund your charge. If you chose the annual plan, you have 48 hours from purchase to cancel and receive a refund, provided you haven't viewed any content. After these windows close, Willow treats your subscription as final-no prorations or refunds apply. This means your timing is critical. If you're unsure whether you want the service, test it immediately and make your cancellation decision fast.

Why the FTC matters if willow refuses to cancel

If Willow fails to process your cancellation request or continues charging you after you've submitted a valid cancellation, you have legal recourse. The FTC enforces compliance with ROSCA and accepts complaints from consumers. You can file a report with the FTC at reportfraud.ftc.gov. Additionally, contact your credit card company or bank to dispute unauthorized charges and request a chargeback if Willow ignores your cancellation. Stopee recommends always keeping documentation-screenshots of your cancellation request and confirmation emails-before escalating any complaint.

The most direct paths to cancel willow

Willow provides several channels to end your subscription, but the fastest route is through your online account. Each method has specific steps, so choose the one that matches how you access Willow.

Cancel via the WillowTV website or app (recommended)

The primary and most reliable method is to cancel through your account settings on the Willow website or mobile app. This generates an immediate confirmation email that serves as proof of your cancellation request.

1. Open your web browser and go to the WillowTV website, or open the Willow app on your mobile device.
2. Log into your account using your email address and password.
   • If you've forgotten your password, click "Forgot Password" and follow the email recovery link.
3. Navigate to your account settings (usually labeled "My Profile," "Account," or a gear icon in the app).
4. Look for the "Subscription" or "Billing" section within your profile settings.
5. Click the "Cancel Subscription" button.
   • Pro tip: Willow may ask why you're canceling. Complete this survey if you wish, but it's optional-your cancellation processes regardless.
6. Review the confirmation message on your screen. Your subscription will end on the date displayed.
   • Warning: Do not close this page until you see the final confirmation. Take a screenshot as proof.
7. Check your email inbox (and spam folder) for a confirmation email from Willow within 5-10 minutes. This email will state your subscription expiration date.
8. Save or print this confirmation email. You'll need it if Willow charges you again after the expiration date or if you need to dispute any future charges.

Cancel via customer support (secondary option)

If you cannot access your account online or prefer direct confirmation from a support representative, you can contact Willow's support team. This method takes longer but creates a paper trail if the company later disputes your cancellation.

1. Visit the Willow website and locate the "Contact Us" or "Help" section.
2. Look for email support, live chat, or a phone number listed in the Help section.
   • Willow may direct you to submit a support ticket or contact form rather than offer live chat.
3. Write a clear message stating: "I want to cancel my Willow subscription effective immediately. Please confirm the cancellation in writing and provide the date my subscription ends."
4. Include your account email and any relevant account number.
5. Send your request and await a response-typically within 24-48 business hours.
6. Save the response email as proof. If support does not respond, follow up within 3 business days with a second request.

What happens after you cancel willow

Your cancellation takes effect on a specific expiration date, not immediately. Understanding what to expect next helps you plan your cricket coverage and verify that charges truly stop.

Your access and final billing cycle

When you cancel Willow, you retain full viewing access until your current billing period ends. If you cancel mid-month on a monthly plan, you can watch until the end of that month. If you cancel on an annual plan, you keep access for the remainder of that year. No additional charges will appear after your expiration date, assuming your cancellation was processed correctly. Willow does not offer prorated refunds for unused portions of your plan unless you fall within the 24-48 hour refund window and have not watched content.

Verify that charges truly stop

Set a reminder on your calendar for the day after your subscription expires. Log into your credit card or bank account and verify that no new Willow charge appears. If a charge does post after your cancellation date, contact your financial institution immediately to dispute it as unauthorized. Stopee recommends this step because even well-established services occasionally fail to honor cancellations. By checking proactively, you catch and resolve problems within days rather than weeks.

Refund options if you paid beyond your cancellation date

Willow's standard policy does not issue refunds after the 24-48 hour window closes, but unexpected charges sometimes do occur. If you believe you were overcharged, take action immediately.

Step-by-step dispute process

1. Gather documentation: your cancellation confirmation email, screenshot of your account showing cancellation, and the bank statement showing the unauthorized charge.
2. Contact Willow support first and explain the situation. Request a refund for the erroneous charge.
   • Send this request via email so you have a written record.
3. Wait 5-7 business days for Willow's response. If they refuse or do not respond, proceed to step 4.
4. Contact your credit card company or bank and file a formal dispute (also called a "chargeback" for credit cards).
   • Provide your documentation to the bank. Most banks side with consumers when the customer can prove they canceled before the charge.
5. Your bank typically resolves chargebacks within 10-15 business days. You will receive a refund if the dispute is upheld.

When to involve the federal trade commission

If Willow systematically ignores cancellation requests and continues charging multiple customers, file a complaint with the FTC at reportfraud.ftc.gov. This creates an official record and may trigger an investigation. While individual complaints rarely produce immediate refunds, they help protect other consumers and send a clear message to Willow that non-compliance has consequences. Stopee has guided many frustrated subscribers through this process-and it works.

Common mistakes to avoid when canceling willow

Cancellation feels straightforward, but small missteps can leave you vulnerable to surprise charges and frustration. Here's what to watch for.

Mistake 1: assuming deletion equals cancellation

Simply deleting the Willow app from your phone or uninstalling it does nothing to stop your subscription. Your account remains active and billing continues automatically. You must formally cancel through your account settings or customer support. Stopee sees this error repeatedly-subscribers delete the app thinking they've canceled, then discover a charge weeks later.

Mistake 2: missing the 24-48 hour refund window

This window closes fast, especially if you're traveling or busy. If you have any doubts about a subscription, cancel within 24-48 hours of purchase (before watching content) to preserve your refund option. After this window expires, Willow will not refund your money under its standard policy. Set a phone reminder immediately after subscribing if you're on the fence.

Mistake 3: not saving your confirmation email

Your confirmation email is your proof of cancellation. If Willow later claims you never canceled, or if an errant charge appears, this email is your strongest evidence. Many consumers delete confirmation emails immediately or lose track of them. Create a folder in your email called "Subscriptions - Canceled" and move every cancellation confirmation there. This habit protects you across all services.

Mistake 4: canceling through a third-party platform without checking direct billing

If you subscribed to Willow through Apple App Store, Google Play, Amazon Prime Video, or another bundled service, you may have dual billing points. Canceling in one place does not automatically cancel in others. Check your account directly on WillowTV to confirm that Willow's internal records show your subscription as canceled. If you subscribed through the app store, you may also need to cancel through that app store's subscription settings.

Mistake 5: ignoring unexpected charges after cancellation

When you spot a charge that should not have occurred, delay costs you money. Dispute it immediately-within 60 days of the charge if possible (this is your legal window for credit card disputes). The longer you wait, the harder it becomes to recover your money. Stopee urges you to check your statements monthly, especially in the first month after cancellation.

Your checklist before and after cancellation

Use this checklist to stay organized and protect yourself throughout the cancellation process.

What subscribers report about canceling willow

Across review platforms and consumer forums, subscribers have shared mixed experiences with Willow cancellations. Some users report clean, easy cancellations with no follow-up charges. Others describe difficulty locating the cancellation button, delayed confirmation emails, and unexpected charges after supposedly canceling. A few subscribers mentioned that contacting support was slow but ultimately resolved their issues. The consistent theme: early action and documented proof matter. Subscribers who cancel immediately (within the 24-48 hour window) and save their confirmation emails report the smoothest experiences. Those who delay or rely on memory of canceling without documentation face more problems. Stopee has reviewed hundreds of cancellation reports, and this pattern holds across nearly every streaming service.

Should you keep or cancel willow: a quick comparison

Deciding whether to stay or go depends on your viewing habits and budget. This comparison outlines the trade-offs.

How stopee helps you take control of your subscriptions

Canceling one service feels manageable. But when you're juggling multiple streaming, fitness, and software subscriptions, keeping track becomes overwhelming-and that's when overcharges happen. Stopee has helped thousands of consumers cancel unwanted subscriptions by providing clear, actionable guides like this one. Our mission is to ensure that you stay in control of your billing, never pay for services you don't use, and recover money when companies fail to honor your cancellation. Whether you're canceling Willow today or managing subscriptions across your entire digital life, Stopee is your partner in reclaiming your money and your peace of mind.

Willow's official contact information for postal requests

If you prefer to send a formal cancellation notice by mail or need to escalate a billing dispute, use this address. Sending a registered letter to the company's official address creates a legal record and may speed up resolution if Willow disputes your cancellation.

Willow (WillowTV)
650 Castro Street
Suite 120-214
Mountain View, CA 94041
USA

When mailing a cancellation request, include your full name, account email, subscription plan, and the date you want the cancellation to take effect. Request a written confirmation. Send your letter via certified mail with return receipt requested-this proves delivery and receipt date if you later need evidence of your cancellation attempt.