Manage Allblk

How to cancel your allblk subscription and stop unwanted charges

Why you should understand allblk cancellation before you subscribe

Allblk is a U.S.-based streaming service dedicated to Black film, television and stage content, operated by RLJ Entertainment. The platform delivers original series, independent films, classic titles and curated programming aimed at Black audiences with a focus on exclusive premieres and culturally significant content. Most new subscribers receive a trial period followed by either a monthly or annual membership tier. The problem: many users report that cancelling Allblk proves unexpectedly difficult, with recurring charges continuing after they believed they had ended their subscription. At Stopee, we help consumers navigate this exact scenario every day, and we've compiled this guide to ensure you know exactly how to cancel and protect yourself from future billing surprises.

What allblk costs and what you get

Allblk offers two primary subscription plans, each with trial eligibility for new members. Understanding your plan type matters because cancellation deadlines and refund policies often depend on whether you subscribed monthly or annually.

Third-party bundling through other streaming platforms or app marketplaces can alter the effective price and cancellation process. Always check what promotion was active when you signed up, because this information determines which cancellation method applies to your account.

Where you subscribed matters most

Your cancellation method depends entirely on where you created your Allblk account. If you subscribed directly through the Allblk website, you use one process. If you subscribed through Apple, Google Play, Amazon Prime Video Channels or another third-party platform, you use a completely different method. This distinction is critical because many subscribers cancel in the wrong place and then discover their membership is still active. Stopee has seen this happen repeatedly, so we've broken down each method separately below.

Your consumer rights when cancelling a subscription service

Federal law protects you when you cancel a recurring subscription, and understanding these rights is your first line of defense against unwanted charges.

The federal trade commission act and your cancellation right

Under the Restore Online Shoppers Confidence Act (ROSCA), which enforces the Federal Trade Commission Act, all companies offering free trials or recurring billing must make cancellation at least as easy as signup. This means Allblk cannot bury the cancel button or require you to call a phone number if you signed up online. You have the right to cancel online, and the company must process your cancellation request promptly. Additionally, the company cannot charge you after you cancel, even if a technical glitch causes a billing error. If Allblk charges you after cancellation, you have the right to demand a refund and dispute the charge with your bank or payment processor.

Your right to a refund

Whether you receive a refund depends on when you cancel relative to your billing cycle. If you cancel before your next renewal date, Allblk typically does not refund the current billing period because you received access to the service during that period. However, if you cancel during a free trial before the trial ends, you should not be charged at all. If Allblk charges you despite cancelling during the trial, contact your payment provider immediately to dispute the charge. If you were billed in error after cancellation, you have the right to request a refund and escalate the issue to your state's attorney general or the Federal Trade Commission if the company refuses.

How to cancel allblk based on where you subscribed

Your cancellation path depends on your subscription source, so locate your method and follow the steps precisely.

Cancel if you subscribed directly through allblk.tv

This is the most common scenario, and it typically takes fewer than five minutes.

1. Go to www.allblk.tv and log in with your email address and password.
2. Click "My Allblk" or navigate to your account settings (usually found in a menu or profile icon at the top of the page).
3. Select "Manage Account" or "Subscription Settings."
4. Locate and click "Cancel Membership" or "Cancel Subscription."
5. Read the cancellation confirmation carefully. Allblk may offer a discount to keep your subscription; skip this offer and proceed with cancellation.
6. Confirm the cancellation by clicking the final button or link. Most companies require this second confirmation to prevent accidental cancellations.
7. Save or screenshot the confirmation page, which should display a cancellation confirmation number and the date your subscription ends. This is your proof of cancellation and is essential if a dispute arises later.

Pro tip: Your subscription remains active until the end of your current billing period. If you are on the monthly plan and you cancel on the 15th of a month, your account closes at the end of that month (around the 30th or 31st). You retain access until that date. If you need immediate cancellation because of billing issues, document this and escalate via Stopee's guidance below.

Warning: Do not assume your cancellation worked because the page closed or refreshed. Always verify by logging back in a few minutes later and checking that "Cancel Membership" no longer appears or that a "Subscription Inactive" message displays instead.

Cancel if you subscribed through apple (iPhone or iPad)

Subscriptions purchased through Apple's App Store are managed through Apple's system, not Allblk's website.

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your account icon or profile picture at the top right of the screen.
3. Tap "Subscriptions."
4. Find and tap "Allblk" in the list of active subscriptions.
5. Tap "Cancel Subscription" or "Delete Subscription" (the exact wording varies by iOS version).
6. Follow the prompts and confirm cancellation. Apple displays a final "Confirm Cancellation" screen.
7. After confirmation, your subscription status changes to "Expires [date]." Screenshot this screen as proof.

If you use a Mac to manage subscriptions, follow the same steps through System Settings rather than the App Store app itself.

Cancel if you subscribed through google play (Android)

Google Play manages Android app subscriptions through its own system.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon at the top right and select "Manage my subscriptions."
3. Find "Allblk" in the active subscriptions list and tap it.
4. Tap "Cancel Subscription."
5. Select your reason for cancellation from the dropdown (optional but sometimes required).
6. Tap "Cancel Subscription" again to confirm.
7. Google Play displays a final confirmation with an expiration date. Save a screenshot for your records.

Cancel if you subscribed through amazon prime video channels

Allblk available as an add-on channel through Prime Video Channels must be cancelled through Amazon's system.

1. Visit www.amazon.com and log in to your account.
2. Navigate to "Your Account" (usually found by clicking on your name in the top right).
3. Click "Prime Video Settings" or "Prime Video Channels" (depending on your Amazon dashboard layout).
4. Find "Allblk" in your active channels and click "Cancel Channel" or "Edit" next to it.
5. Follow the prompts to confirm cancellation. Amazon typically asks why you are cancelling but does not require a response.
6. After confirmation, Amazon displays a message confirming your cancellation and your access end date. Take a screenshot.

If Allblk appears on your Prime Video home page after cancellation, wait 24 hours for the system to sync. It should disappear from your available content once the cancellation fully processes.

Cancel via postal registered mail (for persistent billing issues)

If you have cancelled online but continue to be charged, or if you are unable to access your account, use registered mail to create a legally documented cancellation notice.

1. Write a cancellation letter on plain paper or email it to yourself first. Include: your full name, email address associated with your Allblk account, account number (if you have it), current subscription plan, the words "I request cancellation of my Allblk subscription, effective immediately," and today's date.
2. Print or handwrite this letter and sign it.
3. Address an envelope to: RLJ Entertainment, Inc., 6320 Canoga Avenue, 8th Floor, Woodland Hills, California 91367, United States.
4. Go to your local U.S. Post Office and request "Certified Mail with Return Receipt" (not regular registered mail). This service costs approximately $8 to $10 and provides tracking and proof of delivery.
5. Give the letter to the postal clerk, who will scan and issue you a tracking number. Keep this number and the receipt.
6. The return receipt arrives in your mailbox within 2-3 weeks, signed by someone at the company's address. This document proves delivery and is legally admissible if you file a dispute with your bank or a consumer protection agency.

Pro tip: Even if you successfully cancel online, send registered mail to Allblk if you experience unauthorized charges within 30 days. This creates a documented cancellation record that protects you in disputes and speeds up refund resolution. At Stopee, we recommend this step to anyone fighting recurring charges.

What happens after you cancel your allblk subscription

Cancellation does not happen instantly, and understanding the timeline prevents confusion and reduces stress.

Your access during the cancellation grace period

After you cancel, your Allblk account remains active until the end of your current billing cycle. If you are on the monthly plan and cancel mid-month, you retain full access to the app and all content until your next renewal date arrives and does not process. This is how most subscription services operate: you paid for the month, so you keep access through the end of that month. Use this time to download any content you wish to save or finish watching shows you are following.

Confirming your cancellation in the app

Within 24 hours of cancellation, log back into the Allblk app and check your account status. Your subscription should display as "Active until [date]" or "Ending on [date]," which confirms the cancellation was received. If the app still shows an active renewal date with no end date, your cancellation did not process. Immediately re-attempt cancellation using the method for your subscription source (website, Apple, Google, or Amazon). If it still does not work, proceed to the registered mail method and contact your payment provider to dispute any new charges.

Monitor your payment account for erroneous charges

Set a calendar reminder for the date your subscription was supposed to end. When that date passes, check your credit card or payment method to confirm no new Allblk charge appears. If a charge does appear after your cancellation end date, contact your card issuer or payment provider immediately and file a dispute. You can also file a complaint with your state attorney general or the Federal Trade Commission if the company continues billing after cancellation.

Refund policy and how to request a refund from allblk

Your refund eligibility depends on when you cancelled and whether the charge was an error.

When you do and do not qualify for a refund

You do not receive a refund if you cancel after using the service during a paid billing period. You received access to the content, so Allblk retains that payment. However, you do qualify for a refund if: (1) you cancelled during a free trial before the trial ended but were still charged, (2) Allblk charged you after your cancellation end date (a billing error), or (3) you cancelled and Allblk continued billing monthly without your permission. If any of these scenarios apply to you, contact Allblk support and request a refund by citing the unauthorized charge or the billing error date.

How to request a refund from customer support

Visit support.allblk.tv and use the "Contact Us" form. Describe the issue clearly: include your account email, the dates you were incorrectly charged, and your cancellation date. Request a refund and ask for a written confirmation of the refund. Customer support typically responds within 3-5 business days. If Allblk denies your refund request without explanation, escalate by filing a dispute with your payment provider (your bank or payment app).

Common mistakes people make when cancelling allblk

Cancelling can feel straightforward until something goes wrong, and at that point frustration builds fast. We have seen thousands of users repeat the same preventable errors, so let us help you avoid them.

Mistake one: cancelling in the wrong place

The most common error is attempting to cancel through the Allblk website when your subscription lives on Apple, Google, or Amazon. The website cancellation page will not find your subscription because it was never created there. You end up clicking around confused, thinking you cancelled when in fact nothing happened. Then the next billing cycle arrives and you are charged again. Always confirm where you signed up before attempting cancellation. Check your payment method history or your email confirmation from signup to verify whether you subscribed directly or through a third-party app store.

Mistake two: closing the app without saving proof

You cancel and then close the app or browser tab immediately, assuming it is complete. The next month a charge appears and you have no screenshot or confirmation number to reference. When you contact support, you have no proof of when or how you cancelled, and the company claims no cancellation was recorded. Always screenshot or save the confirmation page showing your cancellation details, confirmation number, and cancellation date. This single step protects you in any future dispute and has helped thousands of consumers cancel without fighting for refunds afterward through Stopee's guidance.

Mistake three: failing to verify cancellation before the next billing date

You cancel but do not log back in to verify the status. Three days before your billing date, you should receive a "Your subscription renews tomorrow" email from Allblk. If you receive this email after cancelling, it means the cancellation did not work. Log in immediately and retry. If the cancellation still does not take, switch to the registered mail method and contact your payment provider to block future Allblk charges. Waiting until after the charge posts means you will have to fight for a refund instead of preventing the charge altogether.

Mistake four: not saving registered mail proof if billing continues

You send a registered mail cancellation letter but do not keep the tracking number or receipt. Two months later, Allblk charges you again and you want to dispute it, but you cannot prove you sent the cancellation notice. The post office has records for only a limited time, and without your tracking number, Stopee cannot help you reconstruct proof of that mailed letter. Keep all postal receipts and tracking numbers for at least 12 months after cancellation. If a dispute arises, these documents are worth their weight in gold.

Refund timeline and dispute escalation

If Allblk refuses to refund an unauthorized charge, you have multiple options to recover your money and report the company.

Timeline for obtaining a refund

From the moment you request a refund, expect 3-5 business days for a response from customer support. If the company approves the refund, it processes within 5-10 business days and appears in your payment account. If the company denies the refund or does not respond within a week, file a dispute with your payment provider. Credit card companies and payment apps like PayPal conduct their own investigation, which typically takes 30-60 days. During this time, the company can respond with documentation of the charge. If you have proof of cancellation, the payment processor almost always rules in your favor. Once the investigation closes, the refund posts to your account within 1-2 business days.

Escalation to your payment provider

Contact your bank or payment app and file a "chargeback" or "dispute." Explain that you cancelled your subscription but were charged after the cancellation date, or that you were charged during a free trial. Provide your cancellation confirmation, screenshots, and any customer service correspondence. Your payment provider investigates and typically supports your claim because unauthorized charges after cancellation violate the Federal Trade Commission Act. Once the dispute resolves in your favor, the refund is guaranteed.

Filing a complaint with consumer protection agencies

If you have made multiple attempts to resolve this issue and Allblk continues to ignore you, file a formal complaint with your state attorney general or the Federal Trade Commission. Visit reportfraud.ftc.gov or your state attorney general's website to file a complaint. Include your account details, cancellation dates, charge dates, and all communication attempts. The Federal Trade Commission actively investigates recurring billing complaints and has authority to impose fines and require refunds. Many complaints are resolved quickly once an agency investigates.

Checklist: before, during and after allblk cancellation

Use this checklist to ensure you complete every step and avoid oversights.

Should you stay or cancel: what reviewers say about allblk

Real subscriber feedback reveals patterns about the service quality and cancellation experience.

Why subscribers love allblk

Users consistently praise Allblk for its exclusive focus on Black cinema, television and cultural content that mainstream platforms rarely prioritize. Subscribers highlight the original series, independent films and curated programming as genuinely unique. Many viewers appreciate the relatively low monthly cost compared to other streamers and value the 7-day trial for testing the service before committing. Positive reviews emphasize that the app works smoothly on most devices and the content library is continuously updated with new titles.

Why subscribers cancel allblk

Cancellation complaints cluster around three main issues. First, many users report that billing continues after attempted online cancellation, requiring multiple tries or contact with support to stop charges. Second, subscribers describe app crashes or technical glitches during the free trial that prevented access, leading to unwanted charges when the trial converted to a paid subscription without proper notification. Third, some users cancelled annual subscriptions but discovered that Allblk's refund policy does not cover mid-year cancellations, meaning they lost their remaining subscription value. These complaints are frequent enough to warrant careful attention to cancellation timing and method.

Comparison: allblk versus similar streaming options

If you are considering cancelling because Allblk does not meet your needs, you may be choosing between similar services.

Final steps and how stopee helps you cancel

Cancelling Allblk should not be a battle, and you should never feel trapped in a subscription you no longer want. Stopee has helped thousands of consumers cancel subscriptions without stress, and we are committed to making the cancellation process as clear and supported as possible. Whether you cancel smoothly on the first try or encounter resistance from the company, you now have the knowledge and legal backing to resolve it.

Remember: you have the right to cancel. Your payment provider has the right to refund unauthorized charges. Consumer protection agencies have the power to enforce these rights on your behalf. Keep your confirmations, verify your cancellation within 24 hours, and monitor your payment account through the billing cycle. If Allblk charges you after cancellation, escalate immediately to your payment provider and file a dispute. Stopee has helped thousands of consumers cancel subscriptions successfully and recover refunds when companies refuse to respect cancellation requests, and we stand with you through every step of the process.

Company contact and mailing address for official correspondence

For formal cancellation via registered mail or official inquiries, use the address below:

RLJ Entertainment, Inc.
6320 Canoga Avenue, 8th Floor
Woodland Hills, California 91367
United States

When you mail your cancellation notice, send it via Certified Mail with Return Receipt to create proof of delivery. This document protects you if a dispute arises and has proven invaluable for consumers fighting unauthorized charges with their payment providers.