Manage Videostar

How to cancel your videostar subscription in the UAE and claim your refund

What is videostar and why you might want to cancel

Videostar is a mobile video-editing application that gives you professional-grade tools, effects and filters to create short music videos and polished social-media content. The app runs on both iOS and Android and delivers timeline editing, effect packs and multiple export options designed for content creators and social-media enthusiasts.

The subscription model means you pay recurring fees to unlock premium features. In the UAE, Videostar is available through multiple channels: directly via the app stores (Apple App Store and Google Play), or through local telecom partners like Video Store and VUclip. This variety means your cancellation method depends on where and how you subscribed.

If you've decided Videostar no longer fits your workflow, or you want to explore alternatives, Stopee is here to walk you through a fast, documented cancellation process. We'll help you avoid the traps and claim any refund you're entitled to under UAE consumer law.

Common reasons to cancel videostar

You might cancel because the subscription cost no longer justifies your usage, you've upgraded to professional desktop software, or you simply found a free editing tool that meets your needs. Whatever your reason, you have the right to cancel without hassle.

Other users cancel because they were charged unexpectedly, didn't realise the app was a paid subscription, or their trial period ended without clear notice. If any of these apply to you, Stopee's refund guidance will help you recover those charges.

Your consumer rights under UAE law

The UAE Consumer Protection Law (Federal Law No. 24 of 2006) protects you when you buy digital services. You have the right to cancel a subscription within 14 days of purchase without penalty, provided the service hasn't been fully consumed.

Additionally, if Videostar continued to charge you after you requested cancellation, or if charges appeared on your statement without your explicit consent, you can dispute them with your bank or request a chargeback. The burden falls on the merchant to prove you authorised the charge.

Stopee recommends keeping all proof of your cancellation request (emails, SMS confirmations, screenshots) because these documents are your strongest lever if a company ignores your cancellation or disputes your refund claim.

Your right to cancel within the cooling-off period

You can cancel a digital subscription within 14 calendar days of your first charge, provided you haven't fully downloaded or used the entire service. Email or SMS confirmations of your cancellation request are proof.

If the merchant refuses to acknowledge your cancellation or continues to charge you, escalate to the UAE Ministry of Economy's Consumer Protection Section or file a complaint with your payment provider.

Refund timelines and dispute processes

Once you cancel, the merchant has up to 30 days to process your refund in most cases (Video Store UAE specifies 7-10 business days). If they miss this window or deny your refund without valid reason, you can file a formal dispute with your bank within 90 days of the charge.

Document every step: take screenshots of your account, save email confirmations, and note the exact date and amount of each charge. Stopee advises keeping these records for at least 12 months.

How to cancel videostar: methods by platform

Your cancellation method depends on where you subscribed. Videostar is sold through three main channels in the UAE, and each has a slightly different process. The good news is that all three methods are straightforward if you follow the right steps.

Cancel via video store or VUclip (telecom partners in UAE)

If you subscribed through a UAE telecom partner like Video Store or VUclip (often bundled with Etisalat or other carriers), use this method.

1. Send an SMS with the text: C VS3 to 1111. This works for Etisalat subscribers and is the fastest confirmation method.
   • Wait 2-3 minutes for a confirmation SMS reply.
   • Take a screenshot of both your outgoing SMS and the confirmation reply as proof of cancellation.
2. If the SMS method doesn't work or you don't receive confirmation, email help@videostore-ae.com with your mobile number, subscription ID (found on your bill or in your account), and a clear request to cancel.
   • Write: "I request immediate cancellation of my Videostar subscription effective today."
   • Include the date you first subscribed, the amount billed, and your preferred refund method (back to your mobile bill or bank card).
3. Request written confirmation of your cancellation in the email reply.
   • Save this confirmation - it's your proof that you cancelled.
   • If you don't hear back within 24 hours, follow up with a second email marked "URGENT: Subscription Cancellation".

Cancel via apple app store (iOS)

If you subscribed through your Apple ID on an iPhone or iPad, cancel directly in your Apple account settings.

1. Open the Settings app on your iPhone or iPad.
   • Scroll to the top and tap your name (Apple ID profile).
2. Tap Subscriptions.
   • You'll see all active and expired subscriptions here.
3. Find Videostar in the list and tap it.
   • If you don't see it, scroll down or search for "Videostar".
4. Tap Cancel Subscription or Edit Subscription, then select Cancel.
   • Apple will show you the exact date your access ends (usually the last day of your current billing cycle).
5. Take a screenshot of the cancellation confirmation screen.
   • You'll also receive an email confirmation from Apple at the address linked to your Apple ID.
   • Save this email - it's proof of your cancellation.
6. If you cannot see the Videostar subscription or the cancel button is greyed out, contact Apple Support directly at support.apple.com or call +971 4 308 3050 (Apple's UAE support line).
   • Provide your order number (found in your email receipt) and explain the issue.
   • Apple can force-cancel a subscription and issue a refund on your behalf.

Pro tip: Apple processes refund requests within 3-5 business days if you cancel within 14 days of your first charge. If you're outside the 14-day window but believe you were charged unfairly, request a refund anyway and explain why (e.g., duplicate charges, accidental subscription).

Cancel via google play (Android)

If you subscribed on an Android device, manage your subscription through Google Play.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top-right corner.
2. Tap Payments and subscriptions.
   • This shows all active and expired subscriptions tied to your Google account.
3. Tap Subscriptions to see the full list.
   • Find Videostar in the list.
4. Tap Videostar, then tap Cancel subscription.
   • Google will ask you why you're cancelling - choose the reason that applies (e.g., "Don't use it anymore", "Too expensive").
   • Your feedback helps Google and app developers improve their services.
5. Confirm the cancellation.
   • Google shows the exact date your subscription ends (usually at the end of your current billing period).
   • Check your email for a confirmation from Google Play.
   • Screenshot this confirmation.
6. If the subscription doesn't appear or you can't cancel via the app, visit play.google.com on a computer.
   • Log in with your Google account, navigate to Payments & subscriptions, and cancel from the web version.
   • If it still doesn't work, contact Google Play Support at support.google.com/googleplay.

Warning: Google Play does not always display inactive or hidden subscriptions. If you've been charged but can't find Videostar in your subscription list, check your Google Play billing history or contact Google support to investigate phantom charges.

Cancel directly with videostar support (email method)

If you prefer to cancel directly with the app developer or the above methods don't work, email Videostar's support team.

1. Compose an email to support@videostarapp.com with the subject line: "Subscription Cancellation Request".
   • Write clearly: "I request immediate cancellation of my Videostar subscription and confirmation of this request."
2. Include the following details in your email:
   • Your registered email address on the Videostar account.
   • Device type (iPhone, Android, or both) and device ID if available.
   • Date of your first subscription charge.
   • Billing amount and currency (AED or USD).
   • Subscription ID (found on your app receipt, email confirmation, or bank statement).
   • The platform you subscribed through (App Store, Google Play, Video Store, or VUclip).
3. Request written confirmation in the reply:
   • Write: "Please confirm in writing that my subscription has been cancelled and the date on which my access will terminate."
4. Send the email and note the exact date and time you sent it.
   • Expect a reply within 24-48 hours (business days).
   • Save the entire email thread, including the confirmation reply.

Pro tip: Videostar support is usually responsive, but sending your cancellation request during business hours (Monday-Friday, 9am-6pm UAE time) speeds up the response. If you don't hear back within 48 hours, send a follow-up email or contact Stopee for guidance on escalating the issue.

What happens after you cancel videostar

Cancelling your subscription stops future charges, but understanding what happens to your access and data prevents surprises. Here's what you need to know.

When your access ends

After you cancel, you typically keep full access to Videostar until the end of your current billing period. For example, if you subscribed on the 1st of the month and cancelled on the 15th, you usually keep access until the end of that month.

However, some merchants (like Video Store UAE) may terminate access immediately after cancellation. Check your cancellation confirmation email to confirm the exact end date. If the confirmation is unclear, reply to the confirmation email and ask for clarification.

Your projects and account data

Cancelling your subscription does not automatically delete your videos, projects or account. You retain access to your creations until your subscription officially ends. However, after your access period expires, the app may restrict your ability to edit or export without a new subscription.

Before your access ends, export any videos or projects you want to keep. Download them to your device or cloud storage so you don't lose them. Stopee advises doing this at least 5 days before your subscription ends.

If you want your account completely deleted, email the support team (support@videostarapp.com or help@videostore-ae.com) and request full account deletion. Ask how long your data is retained after deletion and whether any recovery is possible.

Future charges and renewal stops

Cancellation permanently stops automatic renewal. No charge will appear on your bill after your current period ends, unless you re-subscribe manually.

Monitor your bank or mobile-phone statement for 30 days after cancellation. If a charge appears, take a screenshot and contact the merchant immediately with your cancellation confirmation. If they refuse to refund, escalate to your bank or the UAE Ministry of Economy.

Refunds: who qualifies and how to claim

Your refund eligibility depends on when you subscribed, which platform you used, and why you're cancelling. Stopee walks you through each scenario so you know whether you qualify and how to claim what's owed to you.

Video store (UAE) refund policy

Video Store offers a full refund within 30 days of your first purchase, provided you request cancellation within that window. Refunds are processed within 7-10 business days of approval.

To claim a refund, email help@videostore-ae.com and include:

• Your mobile number and subscription ID.
• The date you first subscribed and the amount charged.
• A clear request: "I request a full refund for my Videostar subscription purchased on [date] for [amount]."
• Your preferred refund method (credit to mobile bill or bank transfer).

Video Store usually approves refunds within 24-48 hours and credits your account within 7-10 business days. If you don't see the refund within 10 days, follow up with a second email.

Apple app store refund policy

Apple offers refunds for app subscriptions cancelled within 14 days of the first charge. Outside the 14-day window, refunds are at Apple's discretion but are often granted if you claim the app didn't work as advertised or you were charged in error.

To request a refund:

1. Go to reportaproblem.apple.com and sign in with your Apple ID.
2. Find the Videostar subscription charge in your purchase history and click "Report a Problem".
3. Select a reason:
   • "I was charged in error" (if you didn't intend to subscribe).
   • "I don't think this is the right price" (if you were charged more than expected).
   • "The app doesn't work as described" (if features were missing or didn't function).
4. Explain briefly why you want a refund, then submit.
5. Apple reviews your request within 24-48 hours and emails you the outcome.

Pro tip: Apple almost always grants refunds for subscriptions cancelled within 14 days. If you're within that window, your refund is nearly guaranteed. If Apple denies your refund claim, escalate to your bank and request a chargeback - banks typically side with the consumer on digital-service disputes.

Google play refund policy

Google Play allows refunds within 48 hours of subscription purchase. Outside this window, refunds depend on your account history and the reason for cancellation.

To request a refund:

1. Go to play.google.com/store and sign in.
2. Click your profile icon and select "Payments and subscriptions".
3. Find the Videostar charge and click it.
4. Click "Report a problem" or "Get help".
5. Select your reason (e.g., "I was charged in error", "I don't recognise this charge", "The app doesn't work").
6. Submit and wait for Google's response (usually within 24-48 hours).

If Google denies your refund and you believe the charge was unauthorised or the app failed to deliver features, file a dispute with your bank within 90 days of the charge.

Videostar app (direct developer) refunds

Refunds for Videostar purchases made directly through the developer are limited. However, if you cancelled within 14 days and request a refund in writing, the developer may grant one as a goodwill gesture.

Email support@videostarapp.com with the subject "Refund Request" and include:

• Your subscription purchase date and amount.
• A clear explanation (e.g., "I subscribed by mistake", "The app didn't meet my expectations", "I can't afford the recurring charge").
• A request for a full refund to your original payment method.

The developer may request proof of the charge (receipt screenshot) or your cancellation date. Respond promptly to speed up the process.

Videostar pricing and plan comparison

Understanding Videostar's pricing helps you decide whether the subscription is worth keeping or if cancellation is the right move.

Pricing varies slightly by region and platform. The Video Store or VUclip versions may charge slightly different amounts than the app-store versions. Always check your actual bill to confirm what you're paying.

Common mistakes to avoid when cancelling videostar

Cancelling a subscription should be simple, but small mistakes can delay your cancellation or cost you a refund. We've seen these errors many times - here's how to avoid them.

Delaying your cancellation request

The longer you wait to cancel, the harder it is to claim a refund if you're unhappy. The 14-day refund window (UAE Consumer Protection Law) starts on your first charge date. If you cancel on day 15 or later, refunds become discretionary - some merchants grant them, others don't.

If you're unsure about Videostar, cancel within 7 days of your first charge. You'll have time to request a refund if needed, and the merchant will process it faster because you're clearly within the legal window.

Cancelling via the wrong method

If you subscribed through Video Store but tried to cancel via Apple, your cancellation won't go through - or it will partially work, leaving phantom charges on your bill. Identify exactly where you subscribed before you cancel.

Check your email receipt or your bank/mobile bill. The invoice should state whether you subscribed via "App Store", "Google Play", "Video Store", or directly. Match your cancellation method to your subscription source.

Forgetting to document everything

Without proof of your cancellation request, the merchant can claim you never asked to cancel - and keep charging you. Take screenshots of every step: the cancellation screen, confirmation emails, SMS replies, and bank statements showing charges (or the absence of future charges).

Save these files in a single folder with timestamps. Stopee advises keeping them for at least one year. If a dispute arises, you'll have everything you need to win.

Not checking for continued charges

Some merchants continue to bill you even after you've cancelled, hoping you won't notice. Monitor your statement for 30-45 days after your cancellation date. If an unexpected charge appears, report it immediately to the merchant and your bank.

Set a phone reminder for the last day of your billing period to confirm that the expected charge does not appear. This takes 30 seconds and can save you hundreds of dirhams.

Missing the refund deadline

If you wait too long to request a refund, merchants will deny it claiming they processed your cancellation but you're outside the refund window. Request your refund immediately upon cancellation, even if you think you might not need it. It's easier to decline a refund than to claim one later.

Cancellation checklist: your step-by-step summary

Use this checklist to ensure you cancel Videostar correctly and don't miss any important steps.

Why stopee helps you cancel smarter

Videostar cancellation is usually straightforward, but merchants sometimes use dark patterns to slow you down: burying the cancel button, asking you to call instead of email, or continuing to charge after you've cancelled. These tactics are illegal under UAE consumer law, but you need to know your rights and have clear documentation to fight back.

Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and avoid future billing traps. Our guides, checklists and escalation advice turn frustrating cancellations into simple, documented processes. Whether you're cancelling Videostar, a streaming service, or any other subscription, Stopee gives you the confidence to act fast and keep every penny you're owed.

Start your cancellation today using the method that matches where you subscribed. Keep your proof, monitor your statement, and reach out to Stopee if the merchant refuses to honour your cancellation or disputes your refund. You've got this - and Stopee has got your back.

Contact and escalation details

If your cancellation is refused or charges continue after you cancel, use these contacts to escalate your complaint.

Videostar support and merchant contacts

• Videostar app support: support@videostarapp.com
• Video Store (UAE): help@videostore-ae.com
• Apple App Store support: support.apple.com or +971 4 308 3050
• Google Play support: support.google.com/googleplay

UAE consumer authority escalation

• UAE Ministry of Economy (Consumer Protection): consumerrights.ae or call 600 5 00000 (toll-free)
• Your bank or payment provider: File a dispute or chargeback if the merchant refuses to refund within 30 days.

Stopee advises you to escalate to the Ministry of Economy only after you've given the merchant 14 days to respond. Include your cancellation proof, refund request, and their refusal in your complaint.