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Cancel Videostar: Step-By-Step Guide
How to cancel videostar and protect your subscription rights in new zealand
What is videostar and why you might want to cancel
Videostar is a mobile app subscription service that delivers pro-level video editing features and "Power Packs" through the Apple App Store and Google Play. The app operates entirely through these distribution platforms rather than a standalone New Zealand office, which means you'll manage your subscription directly through Apple, Google, or by contacting the developer's support team.
Whether you're cancelling because you've found a better tool, you're not using the features, or you want to pause your spending, Stopee is here to help you navigate the process safely and confirm you understand your consumer protections under New Zealand law.
When cancellation makes sense
You might cancel Videostar if you're not actively using the Power Packs, if the subscription no longer fits your budget, or if you've discovered alternative video editing apps that work better for your workflow. Many users cancel after a trial period once they've decided the service isn't for them-and that's completely valid.
The good news: cancelling through the app store is straightforward, and Stopee recommends doing it immediately if you've decided to stop. Waiting only risks another billing cycle.
Videostar pricing and subscription plans in new zealand
Understanding what you're paying helps you make an informed decision about whether to stay or cancel.
Current subscription plans
Videostar offers two monthly subscription tiers through the New Zealand App Store. Prices listed here are current as of early 2026 and include any applicable app store taxes.
| Plan name | Price (NZD) | Billing cycle | What you get |
|---|---|---|---|
| Month Pro | NZ$7.99 | Monthly | Unlimited access to all current and future Power Packs |
| 3-Month Pro | NZ$20.49 | 3 months | Unlimited access to all current and future Power Packs |
Important pricing notes
App store taxes, regional pricing adjustments, or limited-time promotional offers may change what you're charged. Always check your App Store or Google Play account before cancelling to see the exact amount being billed. If you spot a price you don't recognize, keep that record-it may support a refund claim later.
Stopee recommends checking your payment method and recent transaction history right now so you know exactly what you've been charged.
Your consumer rights and new zealand law protections
New Zealand consumer law gives you specific protections even when a company claims "no refunds."
The consumer guarantees act and fair trading act
The Consumer Guarantees Act and Fair Trading Act protect all consumers when they purchase goods and services, including digital subscriptions and mobile apps. These laws mean that if the service is faulty, not fit for purpose, or misleading in its advertising, you have the right to demand a refund-regardless of what Videostar's terms say.
If you suspect you were charged in error, the service didn't work as advertised, or you were misled about what the subscription includes, you're covered by New Zealand law. Don't assume a company's "no refund" policy is the final word.
When you can push back on "no refunds"
You have strong grounds to request a refund if any of these apply:
- You were charged but never received access to the service.
- The Power Packs promised don't work or are missing.
- The subscription was purchased by someone without your permission.
- You cancelled before the billing date, but were still charged.
- The app description was misleading about features or pricing.
If you fall into any of these categories, contact Videostar support first, and if they refuse, escalate to your bank or card issuer-and consider notifying the Commerce Commission if the conduct feels unfair.
How to cancel videostar step by step
Your cancellation method depends on which platform you used to purchase the subscription. Stopee walks you through each route so you cancel correctly on the first attempt.
Cancel through apple app store (iOS)
If you subscribed via iPhone or iPad, you manage cancellation directly in Apple's settings.
- Open the Settings app on your iOS device.
- Tap your Apple ID at the top.
- Select Subscriptions.
- Find and tap Videostar in the list.
- Tap Cancel subscription or Edit subscription.
- Confirm the cancellation by selecting Confirm cancellation.
- You'll see a confirmation screen showing your cancellation date-take a screenshot or note it.
Pro tip: Apple will often offer you a discount to stay subscribed. If you're certain you want to cancel, ignore these offers and proceed to confirm.
Warning: Do not delete the Videostar app yet. Deleting the app does not cancel the subscription-it must be done through Settings.
Cancel through google play (Android)
If you subscribed on an Android device, Google Play handles cancellation through the app or web.
- Open the Google Play Store app.
- Tap your Profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find and tap Videostar.
- Tap Cancel subscription.
- Follow the prompts and confirm your cancellation reason (optional).
- Your cancellation will be processed immediately, and you'll receive email confirmation.
Pro tip: Google Play may also offer discounts or pause options. If you only want to temporarily stop, you can "pause subscription" instead of cancelling-but if you want to cancel permanently, select that option.
Cancel by contacting videostar support directly
If you prefer written confirmation or encounter problems cancelling through the app store, email Videostar's support team directly.
- Send an email to support@videostarapp.com.
- In the subject line, write: "Subscription Cancellation Request".
- In your message, include:
- Your full name
- The email address linked to your Videostar account
- Your Apple ID or Google Play email (whichever you used)
- Your subscription plan (e.g., "Month Pro")
- Your most recent transaction ID or order number (check your App Store or Google Play receipt)
- A clear statement: "I request cancellation of my Videostar subscription effective immediately."
- Ask them to reply with written confirmation of your cancellation date and whether you'll retain access until the end of your billing period.
- Save a copy of your email and their reply for your records.
Pro tip: Email creates a paper trail. Even if phone support were available, email is always your best lever for disputes later. Keep every response.
Warning: Do not send payment card details or personal financial information via email to anyone.
What happens after you cancel videostar
Cancellation can feel uncertain when a company doesn't publish clear policies-here's what typically happens and what you should expect.
Access and billing after cancellation
In most cases, app subscriptions remain active until the end of your current billing period. This means if you're three weeks into a monthly cycle when you cancel, you'll likely keep access to Pro features until that month ends-and then it stops.
However, Videostar's official post-cancellation policy is not publicly documented. When you cancel, ask the support team or check your confirmation email for the exact date your access ends. Stopee recommends taking a screenshot of any confirmation showing your final access date.
Future charges and renewal
Cancelling through the app store or via support should block all future automatic renewals. Your card will not be charged again after your current period expires.
If you're charged after cancellation, that's a billing error-contact your bank immediately and let them know you cancelled. Your bank can dispute the charge and protect you from further unauthorised payments.
Your data and account deletion
Videostar's data retention and account deletion policies are not publicly available. If you care about privacy, email support and ask: "Will my account data be deleted after cancellation, or will you retain it? Can I request deletion?" Keep their response.
Under New Zealand privacy principles, you have the right to understand how your data is stored and used. If Videostar won't answer, that's a red flag worth noting.
Refunds and getting your money back
Third-party reports suggest Videostar claims "no refunds for purchases," but your rights under New Zealand law may override that policy.
When you can claim a refund
Even if Videostar states no refunds are available, you may be entitled to one if:
- You were charged in error or duplicated.
- The service never worked or was unavailable during your paid period.
- You cancelled before the billing date but were charged anyway.
- The subscription was purchased without your consent.
- The advertised features were missing or broken.
Under the Consumer Guarantees Act, digital services must be "fit for purpose" and of acceptable quality. If Videostar fails either test, you're entitled to a remedy-which usually means a refund.
How to request a refund
- Email support@videostarapp.com with your cancellation request and explain why you believe you deserve a refund (use one of the reasons above if it applies).
- Include your transaction ID, order date, and the amount you were charged.
- Keep a copy of their response.
- If support refuses, contact your bank or card issuer and request a chargeback or dispute, explaining the service was faulty or you were charged in error.
- If your bank cannot help, you can lodge a complaint with the Commerce Commission (www.comcom.govt.nz) if you believe Videostar has behaved unfairly.
Pro tip: Banks often reverse charges faster than companies issue refunds. Don't wait weeks for Videostar to respond-escalate to your bank after one week of no response from support.
Warning: Some companies use "cooling-off" or "satisfaction" guarantees that aren't actually binding. Check Videostar's terms, but don't be swayed by language that looks like a refund policy but has impossible conditions.
Common mistakes people make when cancelling videostar
Cancelling a subscription should be simple, but many people accidentally extend their service or lose their refund rights by rushing through or misunderstanding the process.
Deleting the app instead of cancelling the subscription
This is the number one mistake. Removing the Videostar app from your device does absolutely nothing to stop charges. The subscription continues in the background, and your card keeps getting billed every month.
You must cancel the subscription through Settings (iOS) or Google Play (Android), or by emailing support. Deleting the app is only for cleanup after you've cancelled.
Ignoring retention offers and discounts
When you try to cancel, app stores often show you discounts or pause options. If you're certain you want to leave, don't get tempted. These offers only lock you in for longer. Skip them and complete your cancellation.
Not checking your billing confirmation
Always screenshot or save your cancellation confirmation. If Videostar (or your app store) later claims you're still subscribed, you'll have proof you cancelled. This also shows the exact date your access ends-critical if you want to verify you're not being charged again.
Forgetting to cancel before a renewal date
If your next billing date is in two days and you haven't cancelled yet, cancel today. Every day you wait is one day closer to an unwanted charge. Stopee recommends setting a phone reminder on your renewal date each month if you're on a longer plan-that way you'll never miss a cancellation window.
Checklist before and after cancellation
Use this checklist to make sure you've cancelled correctly and protected yourself from future charges.
| Task | Status | Notes |
|---|---|---|
| Note your next billing date | ☐ | Check your App Store or Google Play receipt. Cancel before this date. |
| Cancel via app store or email support | ☐ | Use the steps above. Do not delete the app. |
| Screenshot or save your cancellation confirmation | ☐ | You'll need this if you dispute a future charge. |
| Note the date your access ends | ☐ | Mark your calendar. You can still use Pro features until this date. |
| Check your bank statement 5 days after access ends | ☐ | Confirm no further charges appear. If one does, contact your bank immediately. |
| Delete the app (optional, after cancellation is confirmed) | ☐ | Only do this once you're certain the subscription is cancelled. |
Key takeaways and next steps
Cancelling Videostar is straightforward when you know the right process. Whether you cancel through Apple, Google Play, or by email, the key is to act quickly, get written confirmation, and keep your records.
Remember: New Zealand law protects you. A blanket "no refunds" policy doesn't override the Consumer Guarantees Act. If the service was faulty, misleading, or you were charged in error, you have rights-and Stopee is here to remind you to use them.
Don't delay if you've decided to cancel. Every day you wait is another risk of an unwanted renewal charge. Cancel today, save your confirmation, and check your bank statement one week later to confirm no further charges appear.
If you run into trouble or Videostar refuses to honour your cancellation, contact your bank, keep all your emails, and escalate to the Commerce Commission if needed. Stopee has helped thousands of New Zealand consumers cancel subscriptions safely and recover refunds they were owed-and we're here to support you too.
Contact information for videostar support
Email: support@videostarapp.com
This is currently the only documented direct contact method for Videostar. Use this address for cancellation requests, refund appeals, and any billing disputes. Always include your order ID and account email in your message, and request written confirmation of your cancellation date.
If you need additional consumer protection support, contact the Commerce Commission at www.comcom.govt.nz or your bank's dispute department.
For more guidance on cancelling any subscription safely, visit Stopee.com-your trusted resource for subscription management and consumer rights across New Zealand.