Manage Amazon Prime Video

How to cancel amazon prime video in new zealand and protect your wallet

What amazon prime video is and why you might want to cancel

Amazon Prime Video is a streaming service that gives you access to films, TV series and licensed content available to viewers across New Zealand. You can subscribe to Prime Video as a standalone service or bundle it with a wider Amazon Prime membership, depending on your region and preference.

Whether you've finished binge-watching your favourite shows, found a competitor you prefer, or simply want to cut back on subscriptions, cancelling Prime Video is a straightforward process. At Stopee, we understand that subscription fatigue is real, and we're here to guide you through every step of cancelling your account without losing money or access to content you've already paid for.

Key features of prime video

Prime Video includes on-demand streaming, the ability to purchase and rent individual movies or TV episodes, and optional channel add-ons for specialist content. Subscription options, free trials and promotional pricing vary by market and change frequently, so what your friend pays may differ from your bill.

Why cancellation matters right now

If you've been charged for Prime Video without authorising a renewal, or if you simply no longer use the service, cancelling stops future automatic charges immediately. Stopee recommends acting within 14 days of your most recent charge if you believe you were billed unfairly - New Zealand consumer law gives you strong protections in those early days.

Current amazon prime video pricing in new zealand

Knowing what you're actually paying helps you decide whether to stay or cancel. Below is the reported pricing for Prime Video in New Zealand as of this guide's publication.

Prices in New Zealand dollars are subject to change. If you're on an introductory offer, your full rate will kick in once the promotional period ends - so cancel before then if you don't plan to pay the regular price.

When you should cancel amazon prime video

Not every cancellation decision is straightforward, and Stopee believes you deserve clarity on whether cancelling is right for you.

Clear reasons to cancel

• You've worked through the shows you wanted to watch and have no plans to return.
• You've switched to another streaming service (Netflix, Disney+, TVNZ+) that better suits your viewing habits.
• You're trying to reduce subscription clutter and monthly outgoings.
• You were charged without authorising a renewal or subscription.
• You accidentally subscribed and want to cancel within the trial period.

Reasons you might want to keep your subscription

• You use the service at least once a month and watch new releases regularly.
• You value Prime Video channels (like Paramount+ or Showtime add-ons) bundled with your account.
• You've purchased or rented content that you plan to re-watch.
• You're in the middle of a free trial and want to test it before deciding.

How to cancel amazon prime video in five clear steps

The method you use to cancel depends on where you originally subscribed. Stopee has broken down each path so you cancel via the correct platform and avoid the frustration of cancelling in the wrong place.

Cancel via the amazon website (most common)

If you subscribed directly through Amazon or signed up for Prime membership, use this method.

1. Open a web browser and visit amazon.co.nz or amazon.com (if you're logged into your global account).
2. Sign in with your Amazon account email and password.
   • Pro tip: If you've forgotten your password, use the "Forgot password?" link and reset it via your registered email address before proceeding.
3. Navigate to Your Account (usually a dropdown in the top-right corner), then select Memberships & Subscriptions or Your Prime Membership.
   • The exact label varies depending on your account region, but it's always in the account menu.
4. Find the Prime Video subscription or Prime membership you want to cancel and click Manage.
   • If you have both standalone Prime Video and Prime membership, you'll see both listed separately.
5. Select End Membership or Cancel Subscription (depending on your plan).
   • Amazon may offer you a discounted renewal or pause option; decline these if you're certain you want to cancel.
6. Follow the on-screen confirmation prompts and click the final Confirm Cancellation button.
   • Warning: Do not close the browser or navigate away until you see a confirmation message.

Pro tip: Take a screenshot of your cancellation confirmation page or email. You'll need proof if Amazon continues to charge you after cancellation.

Cancel if you subscribed through apple or google

If you signed up for Prime Video via your iPhone or iPad (Apple App Store) or Android device (Google Play), you must cancel through that platform, not through Amazon.

1. For Apple (iPhone, iPad or Mac):
   • Open Settings on your device.
   • Tap Your Name at the top, then Subscriptions.
   • Find Amazon Prime Video in the list and tap it.
   • Select Cancel Subscription and confirm.
   • You'll receive a cancellation email from Apple within minutes.
2. For Google Play (Android devices):
   • Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top-left corner.
   • Select Subscriptions.
   • Find Amazon Prime Video and tap it.
   • Select Cancel Subscription and confirm the cancellation.
   • Google will send you a confirmation email to your registered Gmail address.

Warning: Cancelling on Amazon's website will not cancel your Apple or Google subscription, and vice versa. You must cancel on the platform where you originally subscribed. If you're unsure which platform you used, check your payment method or recent email receipts.

What happens to your access after you cancel

Cancelling Prime Video can feel uncertain if you don't know what comes next. Here's exactly what you can expect.

Continuing access until your billing period ends

After you cancel, you retain full access to Prime Video until the end of your current paid period. If you cancel mid-month on a monthly subscription, you'll keep streaming rights until that month expires. For annual subscribers, access continues through the end of that 12-month term.

This grace period means you don't lose your service immediately - you simply won't be charged again when your current period would normally renew.

No automatic renewals after cancellation

Cancellation stops all future automatic charges to your payment method on file. Amazon will not attempt to bill you after your current period ends. If a charge appears after cancellation, you have grounds to dispute it with your bank or credit card provider, and Stopee recommends reporting it immediately.

Your purchased content and downloads

Any films or TV episodes you've purchased (not rented) remain linked to your Amazon account indefinitely, even after cancellation. Downloaded content on your devices may require re-authorisation if you resubscribe later, but your purchase history is never deleted unless you manually remove it.

Will you get a refund when you cancel?

Refunds are the most common concern when cancelling subscriptions, and Stopee wants to be transparent about your actual rights here.

Standard cancellation and no automatic refunds

Amazon's default position is that cancellation stops future charges but does not refund money already paid for past access. If you paid NZ$10.99 for this month and cancel on day 15, you won't receive NZ$5.50 for the unused half-month. This is standard across streaming services globally.

However, New Zealand law gives you stronger protections than Amazon's default policy in certain situations.

When you can claim a refund under new zealand law

• 14-day withdrawal right: If you subscribed to Prime Video or Prime membership and cancel within 14 calendar days without making substantial use of the service, you have the right to a full refund. "Substantial use" typically means watching more than a handful of titles or using Prime benefits like fast shipping. If you barely used the service, you can request a refund by contacting Amazon customer service.
• Accidental purchases and rentals: If you accidentally rented or purchased a film or TV episode, you can request a refund within 48 hours if you haven't started watching or downloading it. Contact Amazon customer service with your order ID.
• Faulty or misleading content: Under New Zealand's Consumer Guarantees Act, if Prime Video content is faulty, doesn't match the description, or is unfit for purpose, you have the right to a repair, replacement or refund. This applies whether you purchased the content or subscribed to access it.
• Billing errors or unauthorised charges: If you were charged twice in one month or charged after cancellation, you have the right to dispute the charge with your bank and request a reversal. Stopee advises reporting these within 60 days of the transaction.

How to request a refund

Contact Amazon customer service via your account's Help & Customer Service section (visible when logged in). Select Contact Us, describe your issue (e.g., "I was charged after cancelling" or "I used the free trial for one day and want a refund"), and choose your preferred contact method. Amazon typically responds within 2-3 business days. If they refuse, escalate to the Commerce Commission (see consumer rights section).

Your consumer rights in new zealand

New Zealand law is genuinely on your side when it comes to digital subscriptions, and Stopee wants you to know where that power lies.

The consumer guarantees act and digital content

Under the Consumer Guarantees Act 1993, digital content (including streaming subscriptions) must be fit for purpose, match the description provided, and be of acceptable quality. If Prime Video is down for extended periods, content is removed without warning, or the service is fundamentally broken, you have the right to request a repair, replacement or full refund.

Additionally, if Amazon uses misleading marketing (e.g., claiming unlimited access when some titles aren't available in your region), the Fair Trading Act gives you grounds to dispute the charge.

The 14-day withdrawal right

The Consumer Rights Act gives you 14 days from the day you subscribe to change your mind about digital services. During this period, if you cancel and haven't substantially used the service, you're entitled to a full refund. Amazon must clearly inform you of this right at the point of purchase - if they don't, the 14-day period extends to three months.

If amazon refuses your refund claim

If Amazon declines your refund request and you believe you're entitled to one under New Zealand law, contact the Commerce Commission (comcom.govt.nz) or file a complaint with the Disputes Tribunal if the amount is under NZ$20,000. Stopee has seen the Commerce Commission successfully pressure streaming services to honour refunds after initial denial.

Common mistakes people make when cancelling

Cancellation mistakes can cost you money or leave you without proof of cancellation, and we want to help you avoid them.

Cancelling on the wrong platform

The most common mistake is cancelling on Amazon's website when you actually subscribed via Apple or Google. You end up thinking you've cancelled when you haven't, and charges continue. Always check your original confirmation email to see which platform processed your purchase.

Not waiting for confirmation

Closing your browser before Amazon displays a cancellation confirmation message can leave your subscription active. Always wait for the final "Your subscription has been cancelled" message and either screenshot it or note the confirmation number provided.

Assuming your access ends immediately

Your service continues until the end of your paid period. If you cancel expecting immediate disconnection, you might be confused when you can still log in tomorrow. This is normal and legal - enjoy your access while it lasts.

Forgetting to cancel channel add-ons

If you subscribed to optional Prime Video channels (Paramount+, Showtime, etc.), cancelling your main Prime Video subscription may not cancel these add-ons. You'll need to cancel each channel separately in your account settings.

Not keeping proof of cancellation

If Amazon charges you after cancellation, you'll need proof that you cancelled. Screenshot your confirmation page and save any cancellation emails. Keep these for at least 90 days.

Your cancellation checklist before you submit

Use this checklist to ensure you're cancelling safely and won't regret the decision later.

• Have you downloaded or saved any content you want to keep from Prime Video?
• Do you have a list of shows you were watching so you can find them on another service later?
• Have you checked your last three billing statements to confirm the price and frequency you were being charged?
• Do you know which platform you subscribed through (Amazon direct, Apple, or Google)?
• Have you cancelled all associated channel add-ons (if any)?
• Are you cancelling within 14 days if you believe you're entitled to a refund for non-use?
• Do you have a screenshot or note of your confirmation number ready to take?

How stopee helps you cancel safely

Stopee exists to help you navigate cancellations without losing money or getting trapped in dark patterns. At Stopee, we've guided thousands of New Zealand consumers through subscription cancellations, and we understand the anxiety that comes with closing accounts or requesting refunds.

If you're unsure whether you're entitled to a refund, or if Amazon refuses your cancellation request, Stopee provides resources and guidance to escalate your case to the Commerce Commission. Our step-by-step processes take the guesswork out of cancellation, and our consumer rights summaries ensure you know exactly where the law stands.

Whether you're cancelling Prime Video because you've finished watching everything, switched to a competitor, or were charged unfairly, Stopee has helped thousands of consumers cancel with confidence and recover refunds they didn't know they were owed.

Contact information for amazon in new zealand

If Amazon's automated cancellation system fails or you need to escalate a billing dispute, you can reach Amazon's legal and complaints department at the following address. Note that Amazon does not publish a New Zealand-specific postal address for Prime Video complaints, so use the global legal department contact.

Amazon EU S.à.r.L.
38 avenue John F. Kennedy
L-1855 Luxembourg
Grand Duchy of Luxembourg

Alternatively, contact Amazon through your account's Help & Customer Service portal, select Contact Us, and choose Email or Phone. For complaints about billing or cancellation denials, use the "Account & Billing" category.

For consumer rights complaints that Amazon refuses to address, contact the Commerce Commission at comcom.govt.nz or call 0800 943 600.