Manage My Pt Hub

How to cancel my PT hub and reclaim control of your fitness business

What is my PT hub and who uses it

My PT Hub is a subscription-based platform designed for personal trainers and fitness coaches to manage their entire client operations in one place.

The platform combines workout and nutrition plan builders, client messaging, appointment booking, progress tracking, and integrations with wearable devices and fitness apps. It operates as a web application and mobile app with flexible subscription tiers and optional white-label customisation for trainers who want a branded experience.

Whether you use My PT Hub to manage three clients or a hundred, you pay a monthly recurring fee. If your business needs have changed, your budget shifted, or you found a better solution, Stopee is here to guide you through a clean, documented cancellation.

Core features at a glance

My PT Hub offers workout plan builders, nutrition scheduling tools, one-to-one and group booking management, live streaming capabilities, automated client check-ins, compliance tracking, chat messaging, and payment processing. Premium plans unlock unlimited clients and custom-branded mobile apps.

Who should consider cancelling

You might cancel if you've outgrown the platform, prefer a competitor, face budget constraints, or simply no longer need subscription management software. Whatever your reason, you deserve a straightforward exit-and that is exactly what Stopee helps you achieve.

Pricing breakdown for my PT hub in the UAE

Understanding what you are paying for is the first step toward making an informed cancellation decision.

In the UAE, most fitness professionals pay in USD via credit card or bank transfer. If you are on a promotional rate and decide to cancel, your discounted price typically applies until the end of your current billing period.

Your consumer rights under UAE law

The UAE Consumer Protection Law (Federal Law No. 24 of 2006) gives you important protections, especially if My PT Hub fails to deliver services or charges you improperly.

Statutory cooling-off period and cancellation rights

If you purchased your My PT Hub subscription as a consumer (not as a business), you may have a right to cancel within 14 days of purchase without penalty, provided the service has not yet been substantially delivered. After 14 days, cancellation rights depend on My PT Hub's terms and any ongoing service delivery.

Always check the date you enrolled and compare it to today's date. If you are within the cooling-off window and My PT Hub refuses to acknowledge your cancellation, escalate to the UAE's General Authority for Consumer Protection (GACP).

Unauthorized charges and dispute resolution

If you notice charges on your bank statement that you did not authorise, or if My PT Hub continues billing after you cancelled, contact your UAE bank or credit card issuer immediately. Most banks in the UAE offer chargeback protection within 120 days of the disputed transaction.

Stopee recommends keeping dated screenshots of your cancellation confirmation, emails to support, and all billing statements. These documents are your proof if a dispute arises and you need to escalate to your financial institution or the GACP.

How to cancel my PT hub step by step

Three methods are available to cancel your subscription, but the fastest and most reliable is through your online account.

Method 1: cancel via your my PT hub account (recommended)

This is the preferred approach because you receive instant confirmation and retain a permanent record.

1. Visit https://www.mypthub.net/ and log in with the email and password associated with your subscription account.
2. Once logged in, navigate to your account Settings.
   • Look for a menu icon (hamburger menu) or "Account" / "Profile" option in the top navigation bar.
   • Select "Settings" and then "General".
3. Locate "Manage Subscription" or "Billing" within the General settings.
   • Scroll to the bottom of the Manage Subscription section.
   • You will see an option to "Request Cancellation" or "Cancel Subscription".
4. Click the cancellation button and confirm your choice in the pop-up dialog.
   • My PT Hub may ask you why you are leaving; this feedback is optional.
   • Read any final terms about access and data retention.
5. Take a screenshot of the on-screen confirmation or note the cancellation reference number.
   • Save this proof to your phone, computer, or email yourself a copy.
   • This screenshot is your receipt if billing continues or a dispute arises.
6. Check your registered email inbox for a cancellation confirmation email within 5 minutes.
   • If no email arrives within 30 minutes, try cancelling again or use Method 2 (email support).
   • Pro tip: Filter your inbox for emails from "support@mypthub.net" to catch the confirmation if it lands in spam.

Method 2: cancel via email to support

If you cannot access your account or the online method fails, email support directly.

1. Compose an email from the account email address registered with My PT Hub.
2. Address it to support@mypthub.net with the subject line "Subscription Cancellation Request".
3. Include the following information in the email body:
   • Your full name.
   • Email address on file.
   • Account username (if different from email).
   • Current subscription plan (Starter or Premium).
   • Preferred cancellation date (e.g., "effective immediately" or a specific date).
   • Optional: reason for cancellation.
4. Send the email and take a screenshot of the sent message or note the time and date sent.
5. Expect a reply within 2 to 3 business days.
   • Warning: If you do not hear back within 5 business days, follow up with a second email and consider escalating via Stopee's consumer rights guidance.
6. Save the cancellation confirmation email in a dedicated folder on your computer or cloud storage for future reference.

Method 3: cancel app store subscriptions (Apple or google)

If you subscribed to My PT Hub directly through the Apple App Store or Google Play Store, you must cancel through that store, not through My PT Hub itself.

1. For Apple App Store:
   • Open the Apple App Store app on your iPhone or iPad.
   • Tap your profile icon in the top right corner and select "Subscriptions".
   • Find "My PT Hub" in the list and tap it.
   • Tap "Cancel Subscription" or "Edit Subscription".
   • Confirm cancellation; your access ends at the next billing date.
2. For Google Play Store:
   • Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right and select "Manage your subscriptions".
   • Find "My PT Hub" and tap it.
   • Tap "Cancel Subscription".
   • Select a reason (optional) and confirm; your access ends at the next billing date.
3. Take a screenshot of the cancellation confirmation screen from your app store for your records.
4. Monitor your app store billing statements to confirm no further charges appear after the end of your current billing period.

What happens immediately after you cancel

Cancellation can feel uncertain, so clarity on what to expect next is essential for peace of mind.

Access and service during your final billing period

After you cancel, you retain full access to your My PT Hub account until the end of your current billing cycle. If you cancel on the 15th of a month and you pay monthly, you keep access through the last day of that month.

During this period, you can still view all your client data, download workout and nutrition plans, access chat history, and export any information you need. Use this time wisely to back up critical files before your access closes.

Recurring billing should stop

My PT Hub will not charge you again after your current billing period ends. However, monitor your bank or credit card statement for at least two billing cycles to confirm no unexpected charges appear. If a charge does occur after your cancellation date, contact your bank immediately and reference your cancellation confirmation screenshot as proof.

Account data and export options

Your account data-client profiles, plans, messages, progress photos, and metrics-remains stored in My PT Hub unless you explicitly request deletion. If you need to export this information before your access closes, use the account settings to request a data export or contact support@mypthub.net with the request.

Pro tip: Export your data at least one week before your final billing period ends. This gives you a safety net if the export process takes longer than expected.

Refund policy and your options

Understanding My PT Hub's refund stance and your leverage points ensures you know whether to expect money back.

My PT hub's stated refund policy

According to My PT Hub's Terms of Service, subscription payments are non-refundable. The company does not offer refunds for unused subscription time once a billing cycle has begun.

The only exceptions are promotional offers or special agreements that explicitly state otherwise. If you enrolled under a promotional code or discount agreement, review that code's terms; it may include a money-back guarantee.

Refunds for app store purchases

If you purchased your subscription through Apple App Store or Google Play Store, refund requests go directly to Apple or Google, not to My PT Hub. Both platforms offer refund windows:

• Apple: Request a refund within 45 days of purchase through your Apple ID account or email Apple Support. Apple approves most first-time refund requests automatically.
• Google: Request a refund within 48 hours of purchase through your Google Play account. After 48 hours, refunds are at Google's discretion.

Act quickly if you purchased through an app store and want your money back; these windows are strict.

Disputing unauthorized or duplicate charges

If My PT Hub charged you twice in one month, charged you after you cancelled, or charged an amount different from your agreed plan price, you have grounds to dispute the charge:

1. Contact My PT Hub support first at support@mypthub.net and explain the error. Request a manual refund or credit to your account.
2. If support denies the refund or does not respond within 7 business days, contact your UAE bank or credit card issuer and file a chargeback dispute. Provide your cancellation screenshot and billing statement as evidence.
3. Most UAE banks honour dispute claims filed within 120 days of the transaction, even if My PT Hub's terms say "non-refundable".
4. If the chargeback is denied or your bank offers no recourse, file a complaint with the General Authority for Consumer Protection (GACP) at gacp.ae or visit their office in your emirate.

Stopee emphasizes that "non-refundable" policies do not override UAE consumer protection law; unauthorized or erroneous charges are your bank's and the GACP's concern, not a grey area.

Common mistakes to avoid when cancelling

Cancellations sometimes go wrong because of small oversights-oversights that Stopee sees repeatedly and wants to help you prevent.

Not saving your cancellation confirmation

The single most costly mistake is cancelling without keeping proof. You receive an on-screen message and an email, but if your email is deleted or your browser is closed, you have no record. Take a screenshot of every cancellation confirmation, note the date and time, and save it in a dedicated folder or email it to yourself.

Cancelling through the wrong channel

If you subscribed through Apple or Google but try to cancel on the My PT Hub website, your cancellation request may not sync with the app store's billing system. You cancel on the website but the app store keeps charging you. Always cancel where you subscribed: app store subscriptions require app store cancellation, and direct web subscriptions require web cancellation.

Assuming access ends immediately

Many users believe they lose access the moment they cancel. In reality, you keep access through the end of your paid period. If you cancel on the 20th and your billing date is the 1st of the month, you have access until the 1st of the next month. Plan your data exports and final client handoffs accordingly, not urgently.

Forgetting to cancel before a billing date

If your plan renews on the 15th and you forget to cancel by the 14th, you will be charged for another full month on the 15th. Most cancellation requests take effect immediately, but some subscriptions renew before your cancellation processes. To be safe, cancel at least 3 to 5 business days before your renewal date.

Ignoring promotional or trial period terms

If you signed up for a free trial or introductory rate, check whether the trial or promo term has conditions. Some trials auto-convert to paid plans and require cancellation within a specific window to avoid charges. Read any welcome email or Terms of Service you received at signup; it will clarify when your free period ends.

After cancellation: what to do next

Leaving a platform is stressful, but a clear post-cancellation checklist transforms that stress into action and control.

Monitor your billing for confirmation

Check your bank or credit card statement in 2 to 3 business days and again at your next scheduled billing date. You should see no new charges from My PT Hub after your final billing period ends. If a charge appears, screenshot it and contact your bank to dispute it; reference your cancellation confirmation as proof.

Back up your client data

Before your access expires, download or export all essential information: client contact details, progress photos, custom workout plans, nutrition plans, and any performance metrics. Use My PT Hub's built-in export feature or contact support to request a data file.

Notify your clients

If you manage clients on My PT Hub, send them a professional notice that you are transitioning to a new system or service. Provide alternative contact details and let them know how to retrieve their personalized plans if needed.

Uninstall the app (optional)

Once your access expires, you can uninstall the My PT Hub app from your phone. This removes the temptation to log in after cancellation and clarifies mentally that you have moved on to a new platform.

Subscription cancellation checklist for my PT hub

Use this step-by-step checklist to confirm you have completed every necessary action and avoided common pitfalls.

Why thousands of fitness professionals choose to cancel and what they find next

Cancellation is not failure; it is a business decision. Fitness professionals cancel My PT Hub for reasons ranging from outgrowing the platform to budget constraints to finding a competitor with better features or pricing.

Common alternatives include Trello for basic planning, Fittr for nutrition coaching, Zen Planner for booking and payments, and custom solutions built on Google Sheets or Notion. Some trainers move to Fitness Coach, which includes client app bundles, or Marco for one-to-one coaching.

The fact that you are researching cancellation carefully suggests you take your business and your consumer rights seriously. Stopee respects that diligence and has designed this guide to make your exit clean, documented, and reversible if you change your mind within My PT Hub's grace period.

Contact my PT hub support and escalation addresses

If you encounter resistance to cancellation or need further assistance, here is how to reach My PT Hub and escalation authorities.

My PT hub contact details

Email support: support@mypthub.net

Help centre: https://support.mypthub.net/hc/en-us/articles/360016 (for additional account and billing guidance)

Main website: https://www.mypthub.net/

Escalation contacts in the UAE

General Authority for Consumer Protection (GACP):

Website: https://www.gacp.ae/ (officially gacp.ae)

Phone: +971 4 308 5555

Email: info@gacp.ae

Office locations: Available in Abu Dhabi, Dubai, Sharjah, and other emirates. Visit the GACP website to find your nearest office.

Your UAE bank or credit card issuer dispute department: Contact details appear on your monthly statement or online banking portal.

When to escalate to the GACP

File a complaint with the GACP if My PT Hub refuses to cancel your subscription, continues charging you after cancellation, does not respond to your cancellation request within 10 business days, or denies a refund you believe you are entitled to under UAE consumer law.

Stopee has helped thousands of consumers navigate cancellations and disputes across the Middle East. When you combine persistence, documentation, and knowledge of your consumer rights, companies respond. The GACP backs you up if they do not.

Your subscription is a contract, but it is also your money. Cancel with confidence, keep your proof, and know that Stopee and the GACP stand behind your right to walk away cleanly.