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Cancel MyFitnessPal: The Right Way
How to cancel MyFitnessPal premium in the UAE and reclaim your money
Understanding MyFitnessPal and why you might want to cancel
MyFitnessPal is a popular fitness and nutrition tracking app that helps you log meals, track exercise, sync workouts from other devices, and monitor your weight and macro intake. The app offers a free tier with basic features, alongside a Premium subscription that unlocks advanced insights, removes ads, and provides deeper nutritional analysis.
Many users in the UAE subscribe to MyFitnessPal expecting it to transform their fitness routine, only to find the app doesn't match their lifestyle, costs more than expected in AED, or simply isn't delivering the results they hoped for. If you're considering cancellation, Stopee is here to guide you through every step-and help you understand your rights as a consumer in the UAE.
When cancellation makes sense
You may want to cancel MyFitnessPal if you've switched to a different fitness app, no longer need nutrition tracking, found cheaper alternatives, or simply lost interest in premium features. The good news: cancellation is reversible, and your data stays with your account after you cancel.
The cost of staying subscribed
Premium subscriptions renew automatically, and charges can vary significantly depending on whether you purchased through the App Store, Google Play, or the MyFitnessPal website. Without timely cancellation, you risk unwanted recurring charges in your AED account each month or year.
Your consumer rights under UAE law
The UAE Consumer Protection Law (Federal Law No. 24 of 2006, amended) protects you when buying digital services and subscriptions. You have the right to transparent pricing, clear cancellation terms, and fair refund processes.
Key protections that apply to MyFitnessPal
UAE consumer law entitles you to cancel a subscription within 14 days of purchase without penalty, provided MyFitnessPal's terms permit it. If you were charged without clear consent, auto-renewal wasn't explicitly disclosed, or you were charged in error, you can file a complaint with the UAE Ministry of Economy (now part of the Ministry of Economy and Planning).
Additionally, if MyFitnessPal or its payment processor (Apple, Google, or the web platform) fails to process your cancellation request, you can escalate the complaint through your bank or credit card issuer. Stopee recommends keeping screenshots of your cancellation request as evidence.
Who to contact if MyFitnessPal refuses to help
If MyFitnessPal ignores your cancellation request or denies a legitimate refund claim, contact the UAE Ministry of Economy's Consumer Protection Department via their hotline (4009666) or website. You can also lodge a formal complaint if you believe your rights were violated.
How to cancel MyFitnessPal based on your purchase platform
The cancellation process depends entirely on where you bought your subscription: Apple App Store, Google Play, or directly through MyFitnessPal's website. Cancelling through the wrong platform will not stop your charges, so identify your purchase method first.
Cancelling your MyFitnessPal subscription on iOS
If you subscribed via the App Store on your iPhone or iPad, Apple controls your billing and cancellation. Follow these steps to cancel immediately and avoid future charges.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile picture at the top of the screen.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find and tap "MyFitnessPal" in the subscriptions list.
- If you do not see MyFitnessPal listed, your subscription may already be cancelled or inactive.
- Tap "Cancel Subscription" at the bottom of the screen.
- You will be asked to confirm your reason for cancellation (optional).
- Confirm the cancellation by tapping "Confirm" or "Stop" when prompted.
- Your subscription will stop renewing at the end of the current billing cycle. You retain access to Premium features until that date.
Pro tip: Take a screenshot of the cancellation confirmation screen. Apple sometimes processes cancellations with a delay, and a screenshot proves you acted in time.
Warning: Deleting the MyFitnessPal app from your device does NOT cancel your subscription. You must cancel through Settings, or charges will continue.
Cancelling your MyFitnessPal subscription on android
If you bought MyFitnessPal Premium through Google Play, you must cancel via the Google Play Store app on your Android device or through your Google account online. Removing the app will not stop billing.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Tap "Manage subscriptions."
- You will see a list of all active subscriptions on your Google account.
- Select "MyFitnessPal" from the list.
- If MyFitnessPal is not visible, check if you purchased through a different method (web or Apple).
- Tap "Cancel subscription."
- Google Play will ask you to confirm the cancellation and may offer you a discount to stay.
- Follow the prompts to confirm cancellation.
- Your subscription will remain active until the end of your current billing period, then stop renewing.
Pro tip: You can also cancel via your Google account at myaccount.google.com by selecting "Payments and subscriptions" and then "Manage subscriptions." This method works from any device with internet access.
Cancelling your MyFitnessPal subscription on the web
If you subscribed directly through MyFitnessPal's website (myfitnesspal.com) using a credit card, debit card, or PayPal, you must cancel via your account settings on the website. This is often the fastest method and avoids third-party payment processor delays.
- Log in to your MyFitnessPal account at myfitnesspal.com using your email and password.
- If you have forgotten your password, use the "Forgot password" link to reset it before proceeding.
- Navigate to your account settings.
- Click your profile icon or username in the top right corner and select "Settings" or "Account."
- Look for "Subscription," "Premium," or "Billing" in the menu.
- This section may also be labelled "My Home" or "Manage Subscription."
- Find the option to manage your subscription or toggle auto-renewal.
- You should see an "Auto-Renewal" toggle or a "Cancel Subscription" button.
- Turn off auto-renewal or click "Cancel Subscription."
- MyFitnessPal may display a confirmation message or offer you a discount to keep your subscription.
- Confirm cancellation when prompted.
- You should receive a confirmation email within minutes. Save this email for your records.
Pro tip: Request a cancellation confirmation email from MyFitnessPal support if you do not receive one automatically. This email serves as proof that you cancelled on a specific date, which is crucial if you need to dispute a charge later.
What happens to your account and data after cancellation
Cancelling your MyFitnessPal subscription does not delete your account or erase your data. Understanding what remains and what changes helps you decide whether to cancel with confidence.
Your access and features during the grace period
When you cancel, you retain Premium access until the end of your current billing cycle. If you paid for a monthly subscription that renews on the 15th of each month and you cancel on the 5th, you keep Premium features for the next 10 days.
After the billing cycle ends, you automatically revert to the free tier. Free tier features include basic food logging, exercise tracking, and standard nutritional data, but without advanced insights, ad-free browsing, or premium recipe tools.
Your saved data and account history
All your food logs, weight history, workout records, and personal settings remain in your MyFitnessPal account indefinitely. You can log back in anytime with your email and password to view your past data, even years later.
If you decide to reactivate Premium in the future, your data remains intact and your settings are restored. This means you can cancel without fear of losing your fitness history.
Billing and payment method changes
Cancelling stops future automatic charges immediately. No charge will appear on your AED bank account, credit card, or PayPal account after the current billing cycle ends. If you see a charge after cancellation is complete, contact the payment processor (Apple, Google, or your bank) immediately-you may be eligible for a refund.
Refund eligibility and how to claim your money back
Refunds for MyFitnessPal subscriptions depend on your purchase platform and how recently you were charged. Stopee explains the rules for each scenario and how to claim a refund if you qualify.
Refunds for app store purchases
If you subscribed via Apple, Apple controls all refunds. MyFitnessPal cannot process App Store refunds directly. Apple typically offers refunds for accidental purchases or if you request within 14 days of the charge, though refunds are not guaranteed.
To request a refund, open Apple Support at support.apple.com, log in with your Apple ID, and file a refund request for the MyFitnessPal charge. Explain the reason (accidental purchase, service not as described, etc.) and include the transaction date. Apple usually responds within 3-5 business days.
Refunds for google play purchases
Google Play refunds are handled by Google, not MyFitnessPal. Google allows refunds within approximately 48 hours of purchase (though this window can vary). After 48 hours, refunds become much harder to obtain.
To request a refund, visit Google Play support at support.google.com/googleplay, navigate to "Refund," and select the MyFitnessPal transaction. Clearly state your reason and submit. Google reviews your request and typically responds within 1-3 business days.
Warning: If you request a refund after 48 hours, Google may deny your request automatically. Only persistence and clear documentation of a legitimate issue (billing error, service failure, unauthorized charge) may convince them to review further.
Refunds for web subscriptions
MyFitnessPal handles refunds for subscriptions purchased directly via myfitnesspal.com. Refunds are at MyFitnessPal's discretion and are not guaranteed by law, though you have strong consumer protections under UAE law if you cancel within 14 days of purchase.
Contact MyFitnessPal support via their help portal or email, provide your transaction ID (found in your confirmation email or payment statement), and request a refund. Explain clearly why you are requesting it (service not as expected, charged in error, etc.). If MyFitnessPal refuses, escalate to the UAE Ministry of Economy and reference the 14-day cancellation window under consumer protection law.
MyFitnessPal pricing in the UAE and subscription plans
Pricing varies by region and by purchase platform due to VAT, currency conversion, and platform fees. Below is a comparison of typical subscription tiers and where to find exact pricing for your situation.
| Plan | Typical cost (monthly in AED) | Key features | Recommended for |
|---|---|---|---|
| Free | Free | Basic food and exercise logging, standard nutritional data, standard ad experiences | Casual users testing the app |
| Premium (monthly) | Contact app for current pricing | Advanced insights, ad-free browsing, macro and micronutrient tracking, custom goals | Serious fitness enthusiasts wanting flexibility |
| Premium (annual) | Contact app for current pricing | Same as monthly, but paid once yearly with potential savings of 20-30% | Committed users seeking better value |
Pricing on the App Store, Google Play, and the web portal may differ due to payment processor fees and regional taxes. Always check the exact price before confirming your purchase, as displayed prices are binding in the UAE.
Common mistakes that prevent successful cancellation
Cancelling a subscription sounds simple, but one small mistake can leave you paying for months longer than you intended. Stopee has seen these errors countless times-here is how to avoid them.
Deleting the app instead of cancelling the subscription
This is the most common mistake. Removing MyFitnessPal from your phone, tablet, or home screen does nothing to stop billing. Your subscription remains active through Apple, Google, or MyFitnessPal's servers, and you will be charged automatically at renewal.
Always cancel through your device's settings (Apple/Google) or your MyFitnessPal account (web) before-or instead of-deleting the app.
Cancelling on the wrong platform
If you subscribed via the App Store but try to cancel through Google Play or the web, your cancellation will fail. You must cancel through the exact platform where you made the purchase. Check your original confirmation email or payment receipt to identify the correct platform.
Missing the renewal date
If you cancel after your renewal date has passed, you have already been charged for the next billing cycle. You will retain access to Premium until that cycle ends, but the charge cannot be refunded automatically. Request a refund promptly if this occurs.
Not saving your cancellation confirmation
Always take a screenshot of your cancellation confirmation or save any confirmation emails. If MyFitnessPal or the payment processor disputes your cancellation later, this proof is invaluable. Without it, you may struggle to challenge unwanted charges.
Cancellation checklist and next steps
Use this checklist to ensure you have cancelled correctly and protected yourself against future charges.
| Step | Action | Status |
|---|---|---|
| 1 | Identify the platform where you purchased the subscription (App Store, Google Play, or web) | Pending |
| 2 | Log in to your account on that platform and navigate to subscriptions or billing settings | Pending |
| 3 | Locate MyFitnessPal and select "Cancel subscription" | Pending |
| 4 | Confirm cancellation and take a screenshot of the confirmation message | Pending |
| 5 | Save any confirmation emails sent to your inbox | Pending |
| 6 | Check your bank statement 5-7 days later to confirm no charge appears on your next renewal date | Pending |
When you should keep your MyFitnessPal subscription
Cancellation is not always the right answer. Before you proceed, consider whether MyFitnessPal is genuinely worth cancelling or simply needs adjustment.
Signs your subscription is worth keeping
You benefit from keeping MyFitnessPal Premium if you actively log food daily, use the barcode scanner multiple times per week, track workouts consistently, and are working toward specific fitness goals that depend on the detailed insights Premium offers.
If the cost in AED is your only concern, contact MyFitnessPal support to ask about annual discounts or promotional pricing. Many users save 25-30% by switching from monthly to yearly billing.
Low-cost alternatives to consider
If you are committed to cancellation, explore free alternatives first. Cronometer and Samsung Health offer robust tracking at no cost. MyNetDiary and FatSecret have freemium models that rival MyFitnessPal's free tier. Test these apps for 2-3 weeks before finalizing cancellation to ensure the switch makes sense for your routine.
How stopee supports your cancellation journey
Cancelling a subscription should not feel like a battle. Stopee understands the frustration of hidden charges, complicated cancellation processes, and companies that make quitting harder than signing up. That is why Stopee exists: to empower you with clear, actionable steps and to stand up for your consumer rights.
Whether you need help navigating MyFitnessPal's cancellation, disputing an unauthorized charge, or filing a complaint with the UAE Ministry of Economy, Stopee has helped thousands of consumers cancel unwanted subscriptions, reclaim their money, and take control of their spending. Visit Stopee.com today to explore guides for cancelling hundreds of other services, compare subscription managers, and learn your rights as a consumer in the UAE and beyond.
Your cancellation is final once confirmed through your platform. Monitor your bank statement for the next 30 days. If an unwanted charge appears, contact the payment processor or your bank immediately, reference your cancellation date and confirmation, and request a chargeback if necessary. Stopee is always here to guide you through disputes and escalations.