Manage Myfitnesspal

How to cancel MyFitnessPal in ireland and protect your refund rights

What is MyFitnessPal and why you might want to cancel

MyFitnessPal is a nutrition and fitness tracking app used by millions worldwide, including thousands of people in Ireland managing their weight, health goals or training routines. The service combines a large food database with logging tools, calorie counting, exercise tracking and progress charts available across web, iOS and Android platforms.

The app operates on a freemium model. You can use basic logging features at no cost, or you can upgrade to Premium or Premium+ tiers for advanced nutrition analysis, meal planning, barcode scanning and an ad-free experience. Many Irish users find the service valuable, but others discover that the app no longer fits their routine, that pricing has increased, or that billing errors have occurred. If you're here because you want to cancel your MyFitnessPal subscription, Stopee is here to walk you through every step and show you where your consumer rights protect you.

Common reasons irish customers cancel MyFitnessPal

People cancel for different reasons, and understanding yours helps you decide if cancellation is truly what you need. Unwanted auto-renewal after a free trial is one of the most frequent complaints; you signed up to trial Premium+ but found the subscription charge hitting your account without enough warning. Price sensitivity matters too-at €24.99 per month or €99.99 per year for Premium+, the cost can feel steep if your priorities shift. Others discover that barcode scanning and meal planning features they expected to be free have moved behind the paywall, or they've found a cheaper alternative app. Some users report billing confusion, duplicate charges or difficulty reaching customer support when something goes wrong. Stopee encourages you to identify which reason applies to you before cancelling, because the solution might differ-a refund claim requires different steps than a simple account closure.

Is cancellation the right choice for you?

Before you cancel, pause and ask yourself: Am I cancelling because I genuinely no longer want the service, or because I'm frustrated with a billing issue or feature loss? If it's a billing problem, you may have rights to a refund without permanently closing your account. If you're on a free trial and haven't been charged yet, cancelling prevents the charge entirely. If you've already been charged and believe the charge was unauthorised or occurred without your clear consent, consumer law in Ireland may entitle you to a refund or chargeback. Stopee recommends taking 10 minutes to review your last email from MyFitnessPal about the subscription before you proceed-this email is your proof of consent and timing, and you'll want it if you later pursue a refund claim.

MyFitnessPal subscription pricing and tiers explained

Knowing which tier you're paying for helps you understand what you're cancelling and what refund you might expect.

Pricing varies depending on your country, payment method and whether MyFitnessPal is offering a promotional rate. Always check the subscription screen in your account or app for the exact amount you've been charged. If you're unsure which tier you're on, sign in and navigate to Settings to see your active subscription. The correct pricing information comes from your own account, not from public advertised rates, because individual region and promotion settings differ.

Your rights to cancel under irish consumer law

Ireland's Consumer Rights Act 2022 gives you specific protections when you cancel a digital subscription.

The 14-day cooling-off period

If you purchased a MyFitnessPal subscription within the last 14 days, you have the right to cancel and receive a full refund with no questions asked. This applies whether you bought through the MyFitnessPal website, the Apple App Store, Google Play or any other payment channel. The 14-day period starts from the day you made the purchase, not from the day you received your first charge. Warning: If MyFitnessPal had your explicit permission to start delivering the subscription before the 14 days ended (for example, a free trial that converted to paid), you may lose this right once the service has begun. However, if the conversion happened without clear, affirmative consent from you, the 14-day protection still applies.

To use this right, you must notify MyFitnessPal of your wish to cancel in writing or through their formal cancellation process. Stopee advises keeping a copy of your cancellation request-email screenshots, app screenshots or written confirmation-because this evidence protects you if a refund doesn't arrive within 14 days. The company must process your refund within 14 days of receiving your cancellation notice.

Unfair contract terms and misleading billing

If MyFitnessPal charged you without obtaining your clear, prior consent, the charge may be unfair or misleading under Irish law. Terms that hide auto-renewal in small print, that fail to remind you of the renewal date before charging, or that make cancellation deliberately difficult are considered unfair. If you believe this applies to you, you can lodge a complaint with the Competition and Consumer Protection Commission (CCPC), Ireland's consumer authority. The CCPC can investigate and take enforcement action against the company. You do not need to pay to file a complaint, and it does not affect your right to pursue a refund or chargeback through your bank.

Chargebacks and payment protection

If you paid by credit or debit card and believe the charge was unauthorised or the service was not delivered as promised, you can request a chargeback through your bank. This is a formal dispute process that reverses the payment while the bank investigates. Chargebacks are free and do not require MyFitnessPal's agreement. Contact your bank or card issuer and explain that you wish to dispute the charge; they will guide you through their process. Keep records of all communications with MyFitnessPal, subscription confirmations and the dates of charges-these strengthen your chargeback case.

How to cancel MyFitnessPal step by step

Cancellation works differently depending on where and how you set up your subscription. Follow the method that matches your original purchase.

Cancel via the MyFitnessPal website

If you signed up on www.myfitnesspal.com using your email address, cancel through the website for the clearest record of your request.

1. Open a web browser and go to www.myfitnesspal.com.
   • Click the Sign in button in the top right corner.
   • Enter your email address and password, then click Sign in.
2. Navigate to your account settings.
   • Click the three-line menu icon (top left or top right, depending on your browser layout).
   • Select Settings or My Home, then Settings.
3. Locate the subscription or billing section.
   • Look for Subscription, Billing, Plan or Membership.
   • Click on your active subscription to open its details.
4. Click the cancellation option.
   • Look for a button or link labeled Cancel subscription, Cancel plan or Downgrade to free.
   • Click it and follow the on-screen prompts.
5. Confirm your cancellation.
   • MyFitnessPal may ask why you're leaving (optional feedback).
   • Confirm that you want to cancel.
   • You'll see a confirmation message; take a screenshot of this screen as proof.
6. Check your email.
   • MyFitnessPal should send you a confirmation email within a few minutes.
   • Save this email in a folder labeled "MyFitnessPal cancellation" for your records.

Cancel via the iOS app (Apple)

If you subscribed through the Apple App Store on your iPhone or iPad, Apple manages your billing and you must cancel through their system. MyFitnessPal's app cancellation option redirects you to Apple.

1. Open the MyFitnessPal app on your iPhone or iPad.
2. Tap the menu icon (three horizontal lines or dots).
   • Scroll down and tap Help or Settings.
3. Look for Subscription, Manage subscription or Delete account.
   • Tap the option that appears; it will say something like Manage subscription or Cancel premium.
   • You'll be directed to Apple's App Store settings page.
4. Open Apple's subscription settings directly (alternative method).
   • Go to Settings on your device.
   • Scroll to Apps or iTunes & App Store.
   • Tap your Apple ID at the top.
   • Select Subscriptions.
   • Find MyFitnessPal and tap it.
5. Tap Cancel subscription or Cancel free trial.
   • Confirm your choice on the next screen.
   • Take a screenshot of the cancellation confirmation.
6. Verify the cancellation.
   • Your subscription will end at the end of your current billing cycle (you won't be charged again).
   • You'll receive an email from Apple confirming the cancellation.

Pro tip: If you cancel during a free trial on iOS, your access stops immediately. If you cancel after a paid subscription has started, you retain access until the current billing period ends.

Cancel via the android app (Google play)

If you subscribed through Google Play on an Android phone or tablet, Google manages your billing. Cancel through the Google Play app or website.

1. Open the MyFitnessPal app on your Android device.
2. Tap the menu icon (three lines or dots).
   • Scroll down and look for Help, Settings or Manage subscription.
   • If available, tap Manage subscription; it will link to Google Play.
3. Open Google Play Store directly (alternative method).
   • Open the Google Play Store app on your device.
   • Tap the profile icon (top right).
   • Select Manage subscriptions.
   • Find and tap MyFitnessPal.
4. Tap Cancel subscription.
   • Google will ask why you're cancelling (optional feedback).
   • Confirm your cancellation.
   • Take a screenshot of the final confirmation screen.
5. Confirm the cancellation.
   • You'll see a message confirming when your access ends (usually at the end of the current billing period).
   • Check your email for a confirmation message from Google Play.

Warning: Do not simply delete the MyFitnessPal app from your device. Deleting the app does not cancel your subscription-you will continue to be charged. You must use the steps above to formally cancel through the billing platform (website, Apple or Google Play).

What happens after you cancel

Cancellation can feel uncertain, so it helps to know exactly what to expect in the hours and days after you press the cancel button.

Immediate changes to your account

Your access to premium features stops at different times depending on when you cancelled. If you cancelled during a free trial, your access ends immediately and you drop to the free tier. If you cancelled an active paid subscription, you usually keep access until the end of your current billing period (for example, if you were charged on the 15th and you cancel on the 20th, you keep premium features until the 15th of next month). In rare cases, MyFitnessPal removes access immediately upon cancellation; if this happens and you believe it's unfair, contact the company and request a pro-rata refund for the unused portion of your subscription.

Your account itself is not deleted when you cancel the subscription. Your food logs, exercise records and profile data remain in your account indefinitely unless you manually delete them or request account deletion. If you want to permanently close your MyFitnessPal account and erase all your data, you can request this separately, but that is a different action from cancelling a subscription.

Billing and refunds

If you cancelled within 14 days of purchase (the statutory cooling-off period), MyFitnessPal must refund your full subscription charge. The refund typically arrives within 5-14 working days, but can take up to 30 days depending on your bank. Stopee recommends checking your bank statement after 2 weeks; if the refund hasn't appeared, contact your bank and ask about its status.

If you're outside the 14-day window, refunds depend on MyFitnessPal's policy and your specific circumstances. If you believe the charge was unfair (auto-renewed without consent, or was not clearly disclosed), you may still qualify for a refund-request one from the company and escalate to the CCPC if they refuse. If you paid by credit card, you can also pursue a chargeback through your bank.

Email confirmation and record-keeping

MyFitnessPal and the payment processor (Apple, Google or your card issuer) will send you confirmation emails. Save every email in a dedicated folder with the date clearly visible. These emails are your proof of cancellation and help resolve any disputes later. If you don't receive a confirmation email within 24 hours, log back into your account and check your subscription status manually to confirm the cancellation went through. Stopee strongly advises keeping records for at least 3 months after cancellation, or longer if you've requested a refund.

Common mistakes to avoid when cancelling

Cancellation seems straightforward, but small mistakes can leave you still being charged or without proof of your cancellation. These errors are frustrating, and they're avoidable.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Deleting MyFitnessPal from your phone does absolutely nothing to your subscription. You will continue to be charged every month or year until you formally cancel through the website, Apple or Google Play. Uninstalling the app is invisible to MyFitnessPal's billing system. Always cancel through the official method first, then delete the app if you want to.

Mistake 2: not taking screenshots of your cancellation

If MyFitnessPal later claims you never cancelled, or if a refund doesn't arrive, you need visual proof that you completed the cancellation. Take a screenshot of the cancellation confirmation screen before you close your browser or app. This screenshot is your receipt and proof of timing, and it's free. Screenshots are far more powerful evidence than your word alone in any dispute with the company or your bank.

Mistake 3: assuming your cancellation is complete without checking your email

Sometimes cancellation requests fail silently due to technical glitches or browser issues. Always check your email for a confirmation message from MyFitnessPal within a few hours of cancelling. If you don't see one, log back into your account and verify that your subscription status shows as "cancelled" or "inactive". If the subscription still shows as active after 24 hours, try cancelling again or contact MyFitnessPal support. Stopee recommends this final verification step because it catches errors before you're charged again.

Mistake 4: not understanding your refund rights

If you're outside the 14-day cooling-off period, you don't automatically lose the right to a refund. You may still qualify if the charge lacked your informed consent. Too many customers assume they're stuck with the charge and give up. Instead, request a refund from MyFitnessPal citing the reason (e.g., "I did not consent to auto-renewal" or "The cancellation option was deliberately hidden"). Keep a record of your request. If the company refuses, escalate to your bank (chargeback) or the CCPC (consumer complaint).

How long does cancellation take and what to do if it fails

MyFitnessPal should process your cancellation immediately after you submit it, but the visible change in your account and the final refund (if applicable) can take time.

Timeline for cancellation

• Immediately: You receive an on-screen confirmation that your cancellation request was submitted.
• Within 1 hour: A confirmation email arrives from MyFitnessPal or your payment processor (Apple, Google, your bank).
• Within 1-7 days: Your subscription status changes to "inactive" or "cancelled" when you log into your account.
• Within 5-30 days: If you're entitled to a refund (within the 14-day cooling-off period), the money appears in your bank account.
• End of current billing cycle: If you cancelled a paid subscription outside the cooling-off period, your access to premium features stops.

What to do if your cancellation fails

If you don't see a confirmation email within 2 hours, or if your subscription still shows as active after 24 hours, the cancellation may have failed. Log into your MyFitnessPal account and check your subscription status. If it still says "active" or "premium", try cancelling again using a different method (website instead of app, or vice versa). If the same method keeps failing, contact MyFitnessPal support directly and provide them with the date and time you attempted to cancel.

Stopee recommends using the website method rather than the app, because web-based cancellations tend to be more reliable and easier to document. If app-based cancellation fails repeatedly, this technical issue is a valid reason to escalate to the CCPC if the company doesn't resolve it quickly.

Frequently charged after cancelling: what to do

The most stressful scenario is discovering that MyFitnessPal has charged you again after you thought you'd cancelled. This happens, and you have clear remedies.

Step 1: verify the charge

Check your bank statement or card issuer's app. Look for recent MyFitnessPal or iTunes/Google Play charges. Note the exact date, amount and transaction ID. Visit your MyFitnessPal account and check whether your subscription status shows as "active" or "cancelled". If it shows as "cancelled" but you were still charged, the company has made an error and owes you a refund.

Step 2: request a refund from MyFitnessPal

Contact MyFitnessPal support through the app or website and explain: "I cancelled my subscription on [date], but I was charged again on [date]. I request a full refund of €[amount]." Provide screenshots of your cancellation confirmation and your bank statement showing the erroneous charge. Expect a response within 5-10 working days. Stopee advises being clear and factual-don't be angry in writing, even if you are. Keep a copy of your email for your records.

Step 3: escalate if the company refuses

If MyFitnessPal denies your refund or doesn't respond within 10 working days, you have two paths:

• Chargeback through your bank: Contact your bank or card issuer and initiate a dispute. Explain that you cancelled the subscription, were charged in error, and the company refuses to refund. Provide your screenshots and bank statement. Your bank will investigate and typically reverse the charge within 2-4 weeks. You do not need MyFitnessPal's permission for a chargeback.
• Complaint to the CCPC: File a complaint with the Competition and Consumer Protection Commission online at www.ccpc.ie. Describe the situation, attach your cancellation proof and the erroneous charge, and explain the company's failure to refund. The CCPC can investigate and compel the company to refund you. This process is free and does not prevent you from also pursuing a chargeback.

Pricing comparison and alternatives to cancellation

Before you cancel completely, consider whether a downgrade or pause might better serve your needs.

Alternatives to MyFitnessPal

If you're leaving because you found a better app, that's valid. Popular alternatives in Ireland include Cronometer (excellent nutrient tracking), Lose It! (simple calorie counting), Strongr Fastr (strength training focus) and the NHS weight management apps (free, Ireland-specific). None of these are inherently "better"-they suit different goals and budgets. If you choose to switch, sign up for a free trial with the new app before permanently closing your MyFitnessPal account. This way, if the new app doesn't work for you, your MyFitnessPal data is still intact.

Checklist: before, during and after cancellation

Use this checklist to stay organised and avoid common errors.

MyFitnessPal contact details and legal address

If you need to escalate a cancellation issue or file a formal complaint, use the contact details below.

MyFitnessPal customer support

• In-app support: Open MyFitnessPal, go to Settings or Help, and use the "Contact us" option.
• Website support: Visit www.myfitnesspal.com and look for the "Help" or "Support" link (usually at the bottom of the page).
• Company address: Under Armour Connected Fitness (MyFitnessPal operator), 135 Townsend Street, San Francisco, CA 94107-1907, USA. (This is a US address; Irish consumer complaints should go to the CCPC, not directly to this address.)

Irish consumer protection escalation

• Competition and Consumer Protection Commission (CCPC): www.ccpc.ie. File a complaint online if MyFitnessPal refuses your refund or doesn't respond within a reasonable timeframe.
• Your bank's dispute team: Contact your bank directly to initiate a chargeback if you were charged without consent.

Summary: take control of your cancellation today

Cancelling MyFitnessPal is straightforward when you know the steps and your rights. Whether you're cancelling because the app no longer fits your life, because of price concerns or because you experienced a billing error, you now have the knowledge to cancel confidently and protect yourself. The 14-day cooling-off period under Irish consumer law is a powerful shield-if you're within that window, you're entitled to a full refund with no argument. Even outside that period, unfair charges and broken promises can be challenged through your bank or the CCPC.

Remember: take screenshots, keep emails, verify your cancellation after 24 hours and don't assume silence means success. If you're uncertain at any point, Stopee has helped thousands of consumers cancel subscriptions, claim refunds and avoid unwanted auto-renewal charges. The key is acting quickly, documenting everything and knowing exactly which lever to pull if something goes wrong. Your subscription is yours to control. Cancel with confidence and reclaim your money if you're entitled to it.