Manage Myfitnesspal

How to cancel MyFitnessPal in canada and protect your refund rights

Understanding MyFitnessPal and why you might want to cancel

MyFitnessPal is a popular nutrition and fitness tracking app that helps you log meals, monitor exercise, and track your progress toward health goals. The app offers a free tier with basic food tracking, barcode scanning, and logging tools. If you subscribe to Premium or Premium+, you unlock ad-free browsing, faster logging, custom macro tracking, and personalized meal planning-but you also commit to recurring charges on your credit card or payment method.

You might be considering cancellation for several reasons: the subscription no longer fits your budget, you've switched to a different fitness app, or you've simply achieved your health goals and don't need the premium features anymore. At Stopee, we understand that cancelling a subscription should be straightforward-and we're here to make sure you cancel correctly the first time, avoid unexpected charges, and claim any refund you're entitled to under Canadian law.

Why people cancel MyFitnessPal

Cost is the most common reason Canadians cancel. At C$36.99 per month for Premium or C$38.66 for Premium+, these subscriptions add up quickly. Many users also find that they stop using the app after a few months, making the ongoing charge feel wasteful. Others switch to competing apps like Cronometer, Lose It!, or Simply Piano. Life changes-new jobs, moving, or shifting fitness priorities-also drive cancellations. Whatever your reason, Stopee is here to walk you through every step so you don't lose money to forgotten charges.

Cancelling doesn't mean losing your data

An important fact that reassures many users: cancelling your subscription does not automatically delete your food diary, weight history, or account data. Your free account remains active after Premium expires, and you can still access your historical logs and progress. If you decide to cancel, your data stays with you unless you explicitly delete your account-which is a separate action you can perform anytime after cancellation.

MyFitnessPal pricing in canada

Before you cancel, review exactly what you're paying for.

If you're on an annual plan and cancel early, understand that MyFitnessPal does not typically offer prorated refunds for unused months. This is where Canadian consumer rights come into play-and we'll explain that next.

Your consumer rights in canada when cancelling digital subscriptions

Canada's consumer protection laws do give you some leverage when dealing with subscription cancellations.

What canadian law requires

Canadian consumer protection does not automatically grant a blanket 14-day "cooling off" right for all digital subscriptions. However, your rights depend on your province and whether the service was faulty, misrepresented, or breached in some way. MyFitnessPal's terms state that Premium purchases are "final and non-refundable" at the company's discretion-but this language cannot override provincial consumer protection acts.

Under the Consumer Protection Act in provinces like Ontario and the Business Practices Act in others, you have the right to:

• A clear, truthful description of what you're purchasing before you subscribe
• Cancellation without penalty if the company fails to deliver the service as advertised
• A refund if the service was faulty or misrepresented
• Cancellation rights if the company breaches its contract with you

Pro tip: If MyFitnessPal charged you without your informed consent, or if the app stopped working properly after you paid, you have grounds to dispute the charge with your bank or credit card issuer. This is a separate process from asking the company for a refund.

Escalation: contact the consumer protection authority in your province

If MyFitnessPal refuses your cancellation request or denies a refund you believe you're entitled to, contact your provincial consumer protection office. In Ontario, that's Consumer Protection Ontario. In British Columbia, it's the British Columbia Office of the Consumer Protection Commissioner. These authorities can investigate complaints and pressure companies to comply with law. Stopee always recommends escalating to your provincial regulator if the company stonewalls you.

How to cancel MyFitnessPal by platform

MyFitnessPal cancellation steps depend entirely on where you bought your subscription: Apple App Store, Google Play Store, or the web. This is critical-you must cancel in the same place you subscribed, or the subscription will keep charging.

Cancelling on iOS through the apple app store

If you subscribed via Apple (iPhone or iPad), you must cancel through Apple Settings, not within the MyFitnessPal app itself.

1. Open Settings on your iPhone or iPad
2. Tap your name at the top (the Apple ID banner)
3. Select Subscriptions
4. Find and tap MyFitnessPal
5. Tap Cancel Subscription or Turn Off Auto-Renewal (wording varies by iOS version)
6. Confirm the cancellation

What happens next: Your Premium access remains active until the end of your current billing period. After that date, you drop to the free plan. You will not be charged again.

Warning: Do not delete the MyFitnessPal app after cancelling-this does not stop future charges. Always cancel through Settings first.

Cancelling on android through google play store

Android users who subscribed through Google Play must cancel there, not in the app.

1. Open Google Play Store on your Android phone or tablet
2. Tap your profile icon (top right)
3. Select Manage subscriptions (or Payments and subscriptions → Subscriptions, depending on your device)
4. Find and tap MyFitnessPal
5. Tap Cancel subscription
6. Follow the prompts and confirm

What happens next: Your subscription remains active through the end of your current billing cycle. After that, you revert to the free plan with no further charges.

Pro tip: Take a screenshot of your cancellation confirmation. Google sometimes takes 24-48 hours to process the cancellation, and evidence helps if a stray charge appears.

Cancelling on the web through myfitnesspal.com

If you subscribed directly on MyFitnessPal's website, you cancel there as well.

1. Go to myfitnesspal.com and log in with your email and password
2. Click your username or profile icon (top right or menu)
3. Select Account Settings or Subscription Settings
4. Find the Subscription or Premium section
5. Look for "Manage Subscription" or "Turn off auto-renewal"
6. Click the toggle or button to disable auto-renewal
7. Confirm the action

What happens next: Your Premium features continue until your billing date arrives. On that date, your account switches to free, and no new charge occurs.

Warning: If you subscribed via web using a credit card saved directly with MyFitnessPal, note that cancelling the subscription online is your only option. You cannot dispute this charge with your bank as a duplicate or unauthorized transaction-you must cancel through MyFitnessPal's website or contact their support team.

What happens after you cancel

Cancellation can feel uncertain, so let's clarify exactly what to expect.

Your access and data after cancellation

Once you cancel, your Premium subscription stops renewing, but access continues until your paid period ends. When that billing date passes, the following happens:

• Premium features (ad-free browsing, custom macro targets, meal planning tools) become unavailable
• You revert to the free plan automatically
• Your food diary, weight logs, workout history, and all personal data remain in your account
• You can still view and export your historical data anytime
• No new charges appear on your card

Your account does not close. You can log in anytime, continue using the free version, and even re-subscribe later if you change your mind.

If you want to delete your account entirely

Cancelling the subscription and deleting your account are two separate actions. If you want to erase your account and all associated data:

1. Log into myfitnesspal.com
2. Go to Account Settings
3. Find the option to Delete Account (usually at the bottom)
4. Confirm deletion-this is permanent and cannot be undone

Pro tip: Before deleting, export your data or take screenshots of important logs. Once deleted, you cannot recover this information.

Refunds: what you're entitled to under canadian law

This is the question that matters most: can you get your money back after cancelling?

MyFitnessPal's refund policy

MyFitnessPal's terms state that Premium purchases are "final and non-refundable" except at the company's discretion. This means:

• If you cancel mid-month, you do not receive a prorated refund for unused days
• If you cancel mid-year on an annual plan, the company does not automatically refund unused months
• Refunds are rare and require special circumstances (billing error, service malfunction, unauthorized charge)

However, the platform's refund policy also matters. If you subscribed via Apple or Google, you can request refunds directly through those platforms, which sometimes honor requests within 14 days of purchase.

How to request a refund from each platform

Apple App Store: You have 14 days from the transaction date to request a refund. Go to Settings → Your Name → Subscriptions → MyFitnessPal, select the problematic charge, and tap Report a Problem. Apple reviews your request within 1-2 business days.

Google Play Store: You have 48 hours from the charge to request a refund through the Play Store app (Menu → Account → Payments and subscriptions → Subscriptions → MyFitnessPal). After 48 hours, Google rarely approves refunds. If denied, you can escalate to Google support.

Web purchases: Contact MyFitnessPal support directly at support.myfitnesspal.com and explain why you believe you deserve a refund. The company rarely grants them, but if the app malfunctioned or you were charged without consent, your case is stronger. Keep all emails as evidence.

Pro tip: Stopee recommends documenting everything: screenshots of charges, subscription settings, and any error messages. If the company refuses and you believe the charge was unauthorized or the service failed, dispute the charge with your bank as a fraudulent or erroneous transaction. Your bank has more leverage than the company admits.

Disputing a charge with your bank or credit card company

If MyFitnessPal refuses a refund and you believe the charge was wrong, contact your bank or credit card issuer directly. Explain:

• The subscription was cancelled, but a final charge appeared
• The service was faulty or advertised incorrectly
• You did not authorize the charge
• The company refused your refund request

Your bank will initiate a chargeback investigation. MyFitnessPal then has 10-14 days to respond with proof of the charge (your consent, transaction record, etc.). In many cases, banks side with the consumer, especially if you can prove you attempted to cancel. This is your legal right under Canadian banking regulations.

Common mistakes that prevent successful cancellation

Cancellation feels simple until it goes wrong-and these oversights can cost you money for months.

Deleting the app instead of cancelling the subscription

The most common mistake: users delete the MyFitnessPal app from their phone and assume the subscription stops. It doesn't. Your subscription remains active and keeps charging until you explicitly cancel it through Apple, Google, or MyFitnessPal's website. Deleting the app is invisible to the billing system.

Cancelling in the wrong place

If you subscribed on iOS but try to cancel on the web, the cancellation won't work. Each platform maintains its own subscription record. You must cancel where you subscribed. If you're unsure, log into myfitnesspal.com under Account Settings to see which platform is listed as your subscription source.

Not confirming the cancellation in writing

When you cancel, take a screenshot or save the confirmation page. If you cancel on the web, ask MyFitnessPal support to email you a cancellation confirmation. Without this, you have no proof if a stray charge appears weeks later. Stopee always recommends saving proof immediately-it takes 10 seconds and protects you.

Cancelling too close to your billing date

If your billing date is tomorrow and you cancel today, the system may still process today's charge because the cancellation hasn't synced yet. If you're near your billing date, contact support to request a cancellation effective immediately, or ask for a refund of the most recent charge. Document this request via email.

Ignoring confirmation emails

After you cancel, watch your inbox for a confirmation email from Apple, Google, or MyFitnessPal. If you don't receive one within 24 hours, the cancellation may not have gone through. Log back in and verify that auto-renewal is off. At Stopee, we've seen users assume they're cancelled because they clicked the button-but the system glitched.

Checklist: before and after you cancel

Use this checklist to ensure you cancel correctly and avoid future charges.

Contacting MyFitnessPal support if you need help

If you run into trouble cancelling, MyFitnessPal offers support channels.

Visit support.myfitnesspal.com and search for "cancel subscription" or "manage my subscription." You can also email support with your issue. Response times typically range from 24 to 48 hours. Be clear and specific: state your problem, include your account email, and attach screenshots of your cancellation attempt.

Pro tip: If the web form doesn't respond quickly, escalate to Stopee's resource library, which tracks unresponsive companies and recommends next steps, including small claims court and chargeback disputes for persistent refund issues.

Comparing MyFitnessPal to similar fitness and nutrition apps

If you're cancelling because MyFitnessPal no longer fits your needs, here are comparable alternatives.

Most alternatives allow in-app cancellation, which is faster than MyFitnessPal's platform-dependent process. If ease of cancellation matters to you, Cronometer and Lose It! are significantly simpler.

Frequently asked questions about cancelling MyFitnessPal

Can i cancel MyFitnessPal immediately without waiting for my billing period to end?

Yes, you can cancel anytime. However, you will still have access to Premium features through the end of your current billing period. You will not be refunded for unused time unless you dispute the charge with your bank or successfully argue to support that you're entitled to one under consumer protection law.

Will cancelling delete my food diary?

No. Your food diary, weight history, and all personal data remain in your account after cancellation. Only your Premium features disappear. If you want to delete your account and all data, you must do so separately in Account Settings.

What if i forget to cancel and get charged again?

Contact MyFitnessPal support immediately and request a refund of the unexpected charge. Explain that you attempted to cancel (and provide your screenshot if you have one). If support refuses, contact your bank and dispute the charge as unauthorized or erroneous. Most banks will refund you, especially if you have proof of your cancellation attempt.

Can i cancel my premium subscription and keep using the free version?

Yes, absolutely. After your Premium period expires, you automatically drop to the free plan. You can continue logging food and exercise for free indefinitely.

Final summary: take control of your subscription

Cancelling MyFitnessPal is straightforward once you know the rules. The key steps are simple: identify where you subscribed, cancel in that exact place, save proof, and verify auto-renewal is off within 24 hours. If a charge appears after cancellation, you have the right to dispute it with your bank or escalate to your provincial consumer protection authority.

Canadian consumer law protects you, but only if you know your rights. If MyFitnessPal refuses a refund you believe you're entitled to, remember that your bank has more power than the company admits. Document everything, escalate formally, and don't accept "final and non-refundable" as an excuse if the service was faulty or you were charged without informed consent.

Stopee has helped thousands of consumers cancel subscriptions like MyFitnessPal, dispute unfair charges, and reclaim their money. Whether you're cancelling because the cost is too high, you've found a better app, or you've simply reached your fitness goals, Stopee is here to guide you through every step and protect your consumer rights every step of the way. Visit Stopee today to track your cancellation, save your confirmation, and join a community of Canadians taking control of their subscriptions.