Manage Myfitnesspal

How to cancel myfitnesspal in new zealand and reclaim your subscription

Understanding myfitnesspal and what you're paying for

Myfitnesspal is a nutrition and fitness tracking app that logs your food intake, counts calories and monitors your exercise activity in real time. The service offers both a free tier and paid plans-Premium and Premium+-that unlock advanced features like meal planning, personalised insights and an ad-free experience.

If you've subscribed through the App Store, Google Play or the web, you're charged monthly or annually depending on your plan choice. Many New Zealand users sign up intending to use it short-term but find themselves charged repeatedly without reassessing whether the app still serves their fitness goals.

At Stopee, we help thousands of New Zealand consumers understand their subscription commitments and cancel services they no longer need.

What myfitnesspal premium+ includes

Premium+ membership grants you access to advanced calorie and macro tracking, unlimited meal plans, recipe customisation and detailed nutritional breakdowns. You also remove ads and gain priority support from the Myfitnesspal team.

For many users, these extras justify the monthly cost. For others, the free version's basic tracking features are sufficient, making Premium+ an unnecessary expense month after month.

Myfitnesspal pricing in new zealand

Knowing exactly what you're paying helps you decide whether to stay or cancel.

If you're on the monthly plan, you pay approximately NZ$515.88 per year. The annual option saves you around NZ$215, but locks you in for twelve months. Before deciding to cancel, calculate how many months you've actually used the app versus how many you've simply been charged on autopilot.

Why you might want to cancel myfitnesspal

Cancellation makes sense in several common scenarios.

Signs it's time to let myfitnesspal go

You haven't logged a meal in over two weeks. Your fitness routine has changed and you now prefer a different tracking approach. You've switched to another app that integrates better with your smartwatch or wearable device. The Premium+ features don't match your current fitness level or goals. You're on a tight budget and need to trim subscriptions.

Each of these is a legitimate reason to cancel. Stopee recognises that your fitness journey evolves, and your app subscriptions should evolve with it.

When you should keep your subscription

You log food consistently at least four times per week. You actively use meal planning and recipe features. You check your progress reports monthly and adjust your goals accordingly. The cost feels justified against your fitness investment and income.

If none of these apply, cancellation is likely the right choice for your wallet and your peace of mind.

How to cancel myfitnesspal across all platforms

Myfitnesspal subscriptions live on three different platforms, and each requires a different cancellation method.

Cancel myfitnesspal via apple app store (iPhone or iPad)

If you subscribed through the App Store, Apple manages your billing, not Myfitnesspal directly. This is actually good news-Apple's refund process is transparent and your cancellation is instant.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions from the menu.
4. Find and tap Myfitnesspal Premium+ in your active subscriptions list.
5. Tap Cancel Subscription or toggle off Auto-Renewal.
6. Confirm your cancellation. You'll keep access to Premium+ until your current billing period ends.

Pro tip: Screenshot the cancellation confirmation screen. Apple sends an email, but your screenshot is proof if you dispute a charge later.

Warning: Turning off auto-renewal stops future charges but doesn't delete your account or data.

Cancel myfitnesspal via google play (Android)

Android users follow a similar path through Google Play. Your subscription lives in Google's ecosystem, and cancelling there stops all charges immediately.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right).
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Myfitnesspal Premium+.
6. Tap Cancel subscription.
7. Confirm your cancellation and select your reason (optional but helpful for Google's data).

Pro tip: Google Play often offers a discounted rate before cancellation finalises. Decline it unless you genuinely plan to continue.

Warning: If you've previously purchased Myfitnesspal through Google Play and switched to another payment method, you may have multiple subscriptions active. Check carefully before cancelling.

Cancel myfitnesspal via the web (myfitnesspal.com)

Web subscriptions are managed directly through Myfitnesspal's account dashboard. This method applies if you signed up on the website or upgraded your free account there.

1. Visit myfitnesspal.com and log in with your username and password.
2. Click My Home in the top navigation.
3. Select Settings (or Preferences, depending on your account version).
4. Locate Subscription or Premium settings.
5. Click Manage Subscription or Billing.
6. Select Cancel Auto-Renewal or Turn off Renewal.
7. Confirm your cancellation.

Pro tip: If you can't find your subscription settings, scroll to the bottom of most pages and look for Subscriptions & Billing in the footer links.

Warning: Web cancellations sometimes redirect you to a support page asking for feedback. Ignore retention offers-they're designed to make you reconsider.

What happens after you cancel myfitnesspal

Cancellation isn't instant deletion. Understanding what changes after you click "cancel" prevents confusion and unexpected account behaviour.

Your access during and after cancellation

When you cancel, you retain full Premium+ access until the end of your current billing period. If your renewal date is 15 March and you cancel on 10 March, you can use Premium+ until 15 March. On 16 March, your account automatically downgrades to the free tier, and you lose access to premium features like meal planning and advanced reports.

Your data-all your logged meals, workouts and progress-stays in your account even after downgrade. You can still view your history in the free version.

Your account and personal data after cancellation

Cancelling your subscription does not delete your Myfitnesspal account. Your username, email, logged food history and fitness data remain intact. If you ever want to resubscribe or switch back to the free version, your account is there and fully functional.

If you want to delete your account entirely-and remove all your personal data from Myfitnesspal's servers-you must contact Myfitnesspal support separately. Cancellation alone doesn't trigger account deletion.

Refunds and your consumer rights under new zealand law

Refund eligibility depends on where you purchased your subscription and how quickly you act.

Refunds for app store and google play purchases

Myfitnesspal itself cannot issue refunds for subscriptions purchased through the App Store or Google Play. Apple and Google handle all refund requests independently.

To request a refund for an App Store purchase, visit reportaproblem.apple.com, find your Myfitnesspal charge, and select Report a Problem. Apple typically grants refunds within 14 days of purchase if you haven't used the service extensively.

For Google Play purchases, open the Play Store app, go to Account > Payments and subscriptions, find the charge, and tap Report a problem. Google's refund window is similarly around 14 days.

Pro tip: Be honest in your refund request. Explain that you didn't use the premium features or that the service didn't meet your expectations. Generic requests are declined more often.

Refunds for web purchases

If you purchased Premium+ directly on myfitnesspal.com using a credit card, you have two pathways to a refund.

First, contact Myfitnesspal support directly through their help centre. Request a refund and explain your reason. Myfitnesspal evaluates refund requests on a case-by-case basis, so honesty and timing matter. Requests made within 14 days of purchase have a higher approval rate.

Second, if Myfitnesspal refuses or doesn't respond, you can dispute the charge with your bank. This is your right under the Fair Trading Act 1986 and Consumer Guarantees Act 1993 (CGA). Your bank will investigate the transaction and may reverse the charge on your behalf.

Your consumer guarantees act rights in new zealand

The Consumer Guarantees Act 1993 protects New Zealand consumers when services fail to meet reasonable expectations. If Myfitnesspal's Premium+ features don't work as promised-for example, the meal planner is broken or the app crashes constantly-you may have grounds for a refund or replacement, even outside the 14-day window.

To invoke CGA protection, contact Myfitnesspal support and clearly state that the service is not of acceptable quality. If they refuse, escalate to your bank or dispute the charge directly.

For additional guidance, contact the Commerce Commission (comcom.govt.nz) or Citizens Advice Bureau if Myfitnesspal becomes uncooperative.

Stopee helps consumers understand these rights and escalate complaints when companies ignore them.

Common cancellation mistakes to avoid

Cancelling feels straightforward until something goes wrong. These mistakes catch thousands of New Zealand users off guard.

Mistake 1: cancelling your account instead of your subscription

On some app platforms, "delete account" and "cancel subscription" are grouped together. Deleting your account erases all your food logs, workouts and progress permanently. Cancelling your subscription simply stops charges and downgrades you to free tier, keeping your data safe.

Always select cancel subscription or turn off auto-renewal. Never select delete account unless you're certain you want to erase all your data forever.

Mistake 2: not checking all active subscriptions

If you've switched phones or used different payment methods over the years, you might have multiple Myfitnesspal subscriptions running simultaneously. One on your old iPhone through the App Store, one on your Android phone through Google Play, and another on the web through your credit card.

Check all three platforms and cancel each subscription separately. Stopee recommends keeping a checklist of every subscription service and which platform hosts it-this prevents expensive surprises.

Mistake 3: forgetting to confirm the cancellation

Most platforms ask for confirmation after you tap cancel. Closing that window without confirming leaves your subscription active. Your cancellation is only final when you see a confirmation message or email.

Always wait for the confirmation screen and take a screenshot.

Mistake 4: not requesting a refund within 14 days

Refund requests have a time limit. The longer you wait after your charge, the harder it becomes to get your money back. If you want a refund, act within two weeks of the charge date.

After you cancel: a practical checklist

Use this checklist to confirm your cancellation is complete and your finances are protected.

Comparing fitness tracking alternatives to myfitnesspal

Before cancelling, you might wonder what other options exist for tracking nutrition and workouts in New Zealand.

Many New Zealand users find that Myfitnesspal's free tier is actually sufficient for their needs. Before paying Premium+, try the free version for 30 days and honestly assess whether you're using meal planning and advanced reports daily.

Why stopee exists and how we help

Subscription services operate on the assumption that users will forget to cancel. Charges accumulate quietly while your fitness goals or budget shift. Stopee was created to break that cycle.

Our mission is to help New Zealand consumers understand every subscription they're paying for, cancel without friction, and reclaim hundreds of dollars annually. We've helped thousands of consumers cancel Myfitnesspal and dozens of other services-from streaming platforms to gym memberships to premium apps.

Whether you're unsure about your refund rights under the Consumer Guarantees Act, stuck on a cancellation step, or dealing with a company that refuses to stop charging you, Stopee is your ally.

Getting in touch with myfitnesspal support

If you encounter issues during cancellation or have questions about your account, Myfitnesspal's support team is reachable through their website. New Zealand customers should use the general support portal rather than any regional address, as Myfitnesspal's New Zealand operations route through its global support infrastructure.

Visit the Myfitnesspal Help Centre (support.myfitnesspal.com) and submit a ticket describing your issue. Include your account email, subscription plan and the date of your most recent charge. Response times typically range from 24 to 72 hours.

If Myfitnesspal's support doesn't resolve your issue-particularly refund disputes or billing errors-escalate to your bank or the Commerce Commission. These agencies take consumer complaints seriously and have authority to compel refunds.

Cancelling Myfitnesspal is a straightforward process once you know which platform hosts your subscription and what to expect afterward. Whether you're pausing your fitness tracking temporarily or switching to another app entirely, your cancellation is valid the moment you disable auto-renewal or receive confirmation. Keep your documentation, monitor your bank statement, and don't hesitate to dispute any unauthorised charges. Stopee has helped thousands of consumers cancel subscriptions like Myfitnesspal and reclaim control over their money. If your cancellation goes wrong or a company continues charging after you've cancelled, reach out-we're here to help you get your refund and your peace of mind back.