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Cancel Absolute Fitness: Step-by-Step Guide
How to cancel absolute fitness in new zealand and reclaim your account
What is absolute fitness
Absolute Fitness is a fitness management app and platform that helps you book classes, connect with trainers, and manage gym memberships through a digital interface. The service is developed by Arbox LTD and available through major app stores in New Zealand. Whether you use it to book studio classes, track personal training sessions, or manage your gym schedule, cancelling your subscription requires you to understand which platform you signed up through and follow the correct process.
How the app works
Absolute Fitness functions as a membership and booking management system for fitness facilities and trainers. You download the app or access it via web browser, sign in with your credentials, and gain access to class schedules, booking features, and account management tools. The app syncs with your fitness provider's system to display real-time availability and send you booking confirmations.
Where to find the app
You can download Absolute Fitness from the Apple App Store or Google Play Store at no cost. The app download itself is free; however, membership fees or subscription charges depend on your gym or trainer's pricing structure. No single public pricing list exists for all Absolute Fitness memberships in New Zealand, as pricing varies by facility.
Why you might want to cancel absolute fitness
Cancelling your Absolute Fitness subscription makes sense if you've changed gyms, finished a training package, or discovered you're not using the app regularly enough to justify the ongoing cost.
Common reasons for cancellation
You may decide to cancel if your gym has closed, you've moved to a facility that doesn't use Absolute Fitness, or you're switching to a different fitness platform. Others cancel because they signed up for a short-term trial and forgot to turn off auto-renewal before being charged. Rising membership fees, reduced facility hours, or simply not attending classes as often as you planned are also legitimate reasons to walk away.
The cost of staying subscribed
If you're not actively using your membership, you're paying a recurring charge every billing cycle-whether that's weekly, monthly, or annually. Even a modest subscription fee adds up quickly if you're not getting value. Before you cancel, check your app store or bank statement to confirm how much you're being charged and how often. This clarity helps you make an informed decision and strengthens your case if you need to request a refund.
How to cancel absolute fitness via the app or website
The most straightforward route is to cancel directly within your account settings-this gives you instant confirmation and stops future charges quickly.
Step-by-step cancellation in the app
- Open the Absolute Fitness app on your phone or tablet and sign in with your username and password.
- If you've forgotten your login, use the "Forgot password" option to reset it first.
- Navigate to your account menu, usually found in the bottom right corner or top left hamburger icon.
- Look for labels such as "Account," "Profile," "Settings," or "My Membership."
- Select "Membership," "Subscriptions," or "Billing" from the account menu.
- The exact wording depends on your app version and the gym or trainer operating the account.
- Find the option to "Cancel membership," "Turn off auto-renewal," or "Unsubscribe" and tap it.
- The app may ask you why you're leaving-this feedback is optional but helpful to the provider.
- Confirm your cancellation when prompted.
- Take a screenshot or photograph of the confirmation screen showing the cancellation date and any reference number.
- Check your email for a cancellation receipt from Absolute Fitness or your gym facility.
- Save this email or forward it to yourself as proof of cancellation.
Cancelling via the website
If you prefer to cancel on a desktop computer, log in to the Absolute Fitness web portal (if your provider offers one) and follow the same path: Account > Membership > Cancel. Not all facilities provide web access, so if the website doesn't have a cancellation option, use the app method above or contact support by email.
How to cancel if you signed up through apple or google
If you purchased your Absolute Fitness subscription via the Apple App Store or Google Play Store, you must cancel through that platform, not within the app itself-otherwise, your recurring charge will continue.
Cancelling an apple app store subscription
- On your iPhone or iPad, open the Settings app.
- Do not open the Absolute Fitness app; you must use Settings.
- Tap your name at the top of the screen, then select "Subscriptions."
- You may need to enter your Apple ID password or use Face ID / Touch ID.
- Find "Absolute Fitness" in the list of active subscriptions and tap it.
- If you see multiple subscriptions, ensure you've selected the correct one by checking the next renewal date.
- Tap "Cancel Subscription" or "Remove" at the bottom of the screen.
- Apple will offer you a final chance to review your cancellation reason.
- Confirm your cancellation by tapping again when prompted.
- Your access will end on the date shown; you are not refunded for time already paid.
- Return to Settings > Subscriptions to verify that Absolute Fitness no longer appears in your active list.
- You should also receive a confirmation email from Apple within minutes.
Pro tip: If you cannot find the subscription in Settings, it may have already expired or been cancelled. Check your email for any renewal notices before your next billing date.
Cancelling a google play store subscription
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" from the menu.
- If you cannot find this option, tap "Payments and subscriptions" then "Subscriptions."
- Find "Absolute Fitness" in the list and tap it.
- Review the next billing date to confirm you're cancelling the right subscription.
- Tap "Cancel subscription" and confirm your choice.
- You may be asked to provide feedback on why you're leaving.
- Wait for Google Play to send you a cancellation confirmation email.
- Check your inbox or spam folder within five minutes.
- Verify in the Google Play Store > Manage subscriptions that Absolute Fitness is no longer listed as active.
- If it still appears, wait a few minutes and refresh the page.
Warning: Deleting the Absolute Fitness app from your phone does not cancel your subscription. You must complete the cancellation steps above, or your recurring charge will continue until you do.
How to cancel absolute fitness by post or email
If the in-app or app store methods don't work, or if you prefer a documented trail, contact Absolute Fitness directly in writing.
What to include in your cancellation letter
Write a clear, brief email or letter that includes your full name, email address, account number (if you have it), the date you want the cancellation to take effect, and a direct statement that you wish to cancel your membership. Example: "I request that my Absolute Fitness membership be cancelled effective [date], and that all automatic renewals cease immediately." Keep a copy for your records.
Where to send your cancellation
Send your email to the support address listed in your app's settings or on your invoice. If no email address is visible, you can post your cancellation letter to the registered company address for Absolute Fitness (Arbox LTD). See the contact details section at the end of this guide for the postal address.
Pro tip: Send your cancellation by email if possible, as this creates an instant timestamp and is harder to dispute. Use your personal email (not a gym email) so you retain control of the correspondence.
What happens after you cancel absolute fitness
Cancelling your membership triggers several changes to your access and billing. Understanding what happens next helps you avoid unexpected charges or lost access.
When your access stops
Your access to the app and class bookings will end either immediately or at the end of your current billing period, depending on the provider's policy. Your cancellation confirmation should state the exact date. If you cancel mid-billing cycle, you are still charged for the full period unless the provider offers pro-rated refunds (which is rare).
Your billing and future charges
Once you cancel, future automatic renewals will stop. However, you remain responsible for any charge already processed to your payment method for the active period. Cancellation does not automatically reverse past payments-you must request a refund separately if you believe you're entitled to one under New Zealand consumer law or the provider's terms.
Your account data and login
Your account information, booking history, and personal data may remain on Absolute Fitness's servers for a period set by the company. If you want your data deleted, contact support directly and ask for deletion under the Privacy Act 2020. The company may retain data for legal, tax, or operational reasons, but you have the right to request removal of your personal information.
Will you get a refund after cancelling
Refunds for cancelled Absolute Fitness memberships are not automatic and depend on your specific circumstances, the provider's stated policy, and New Zealand consumer law.
When you may be entitled to a refund
You may be eligible for a refund if you cancelled due to a billing error (being charged twice, charged the wrong amount), duplicate charges, failure of service (the app doesn't work as described), or cancellation within a cooling-off period if one applies. The Consumer Guarantees Act in New Zealand also protects you if the service fails to perform as promised or causes you significant loss.
How to request a refund
- Gather proof of your payment-screenshots of your bank statement, app store receipt, or invoice email.
- Highlight the specific charge or date in question.
- Contact Absolute Fitness or your gym's support team and explain your reason for requesting a refund in a clear, factual email.
- Avoid emotional language; focus on facts: "I was charged twice on [date]" or "The app did not allow me to book classes as advertised."
- Include your proof and ask for a response within 14 days.
- Provide a refund timeline you find reasonable (most companies respond within 5-10 working days).
- If the provider refuses or ignores you, contact the retailer where you purchased the subscription (Apple, Google, or your bank).
- Apple and Google both have dispute resolution processes that may reverse the charge on your behalf.
- If the provider still refuses and you have grounds under New Zealand law, escalate to the Commerce Commission or a consumer dispute service (see the consumer rights section below).
- Document every communication and keep copies of all emails and receipts.
Pro tip: If you paid via credit card and the company refuses your refund request, contact your bank's dispute team. Banks can often recover funds on your behalf if the merchant fails to provide goods or services as promised.
Absolute fitness pricing and subscription plans
Absolute Fitness itself is free to download, but the subscription or membership fees charged by gyms and trainers using the platform vary widely across New Zealand.
| Type | Price (NZD) | Details |
|---|---|---|
| App download | Free | The Absolute Fitness app itself costs nothing to download and install. |
| Gym membership via app | Varies by facility | Confirm with your gym; costs typically range from $15-80 per month depending on location and facilities. |
| Personal training packages | Varies by trainer | Private trainers set their own rates; ask your trainer for their pricing and cancellation terms. |
| Class pass (if offered) | Varies | Some facilities offer pay-per-class or multi-class passes; check your gym's app or website for current rates. |
| No pricing listed publicly | N/A | Absolute Fitness (Arbox LTD) does not publish a standard price; each facility and trainer sets their own fees. |
| Check your invoice or app store receipt | Your charge amount | To confirm your exact subscription cost, review your most recent bank statement, email receipt, or app store transaction history. |
Since pricing is managed by individual gyms and trainers, no single standard rate applies. Before you sign up for any Absolute Fitness membership, ask your gym for their exact monthly or annual fee, any additional charges, and their cancellation policy. This transparency helps you avoid surprise costs.
Your consumer rights in new zealand
New Zealand law gives you strong protections when you purchase digital services like Absolute Fitness memberships. Understanding these rights empowers you to hold providers accountable.
The consumer guarantees act
Under the Consumer Guarantees Act 1993, all digital services and app subscriptions must be performed with due care and skill, be fit for purpose, and be safe and durable. If Absolute Fitness fails to deliver on these guarantees-for example, the app crashes repeatedly, you cannot book classes, or it doesn't work as advertised-you have the right to ask for repair, replacement, or a refund. You also have the right to cancel within a reasonable timeframe if the service is fundamentally faulty.
The fair trading act
The Fair Trading Act 1986 prohibits misleading conduct, false advertising, and unfair contract terms. If a gym or trainer misrepresented Absolute Fitness features or hid cancellation terms in tiny print, you can report them to the Commerce Commission and seek remedies. Additionally, the Fair Trading Act gives you the right to cancel if you were misled into purchasing the subscription.
How to escalate a dispute
If Absolute Fitness or your gym refuses to respond to your complaint within 30 days, or refuses a refund you believe you're entitled to, contact the Commerce Commission (comcom.govt.nz) or a free dispute resolution service. The Commerce Commission handles complaints about unfair business practices; dispute services like Disputes.org.nz can mediate between you and the provider at no cost. Keep all evidence: emails, screenshots, receipts, and records of your cancellation attempts.
Common mistakes when cancelling absolute fitness
Cancellation feels straightforward, but small missteps can leave you charged for months longer than intended. Here are the traps Stopee users most often encounter-and how to sidestep them.
Deleting the app instead of cancelling
The most costly mistake is deleting Absolute Fitness from your phone thinking this will stop the charges. It won't. Deleting an app only removes it from your device; your subscription remains active and continues to renew. You must follow the proper cancellation steps within the app, app store, or by contacting support directly.
Ignoring email confirmations
After you cancel, check your email for a confirmation message within five minutes. If you don't receive one, the cancellation may not have processed. Log back into your account and try again, or contact support to confirm. Many people assume cancellation worked and are shocked to find they've been charged again weeks later.
Missing the renewal date
If you cancel just before your renewal date but don't verify the timing, your cancellation might take effect on a future cycle, and you'll be charged again. Before you cancel, check the date of your next automatic charge and ensure your cancellation request specifically states you want it to take effect before that date. Screenshot this date as proof.
Cancelling via the wrong platform
If you subscribed via Apple or Google, cancelling within the app won't work-you must cancel through the app store. Similarly, if you signed up directly with your gym, cancelling via Apple or Google won't work. Check your most recent invoice to see which platform processed your payment, then cancel through that same channel.
Failing to document cancellation
Never cancel without taking a screenshot or saving your confirmation. If a dispute arises-the company claims you never cancelled, or charges you again-your proof is essential. Stopee recommends saving all cancellation confirmations, reference numbers, and emails in a dedicated folder for at least one year after cancellation.
Your cancellation checklist for absolute fitness
Use this step-by-step checklist to ensure you cancel Absolute Fitness correctly and protect yourself from unexpected charges.
| Action | Status | Notes |
|---|---|---|
| Identify where you subscribed (app, Apple, Google, direct) | ☐ | Check your most recent receipt or bank statement to confirm the payment source. |
| Note your next renewal date and billing amount | ☐ | This helps you verify that cancellation actually takes effect and no further charges occur. |
| Open the Absolute Fitness app or app store settings | ☐ | Log in with your credentials; if you've forgotten your password, reset it now. |
| Navigate to Account > Subscriptions and select Absolute Fitness | ☐ | Confirm the price and renewal date match your expectations. |
| Tap "Cancel subscription" and follow the prompts | ☐ | Answer any optional feedback questions; they help improve the service for others. |
| Take a screenshot of your cancellation confirmation | ☐ | Include the reference number, cancellation date, and any message confirming no future charges. |
| Post-cancellation action | Completed | Deadline |
|---|---|---|
| Check email for cancellation receipt from Absolute Fitness or app store | ☐ | Within 5 minutes of cancellation |
| Verify no charge appears on your bank statement on the renewal date | ☐ | Within 1-3 days of renewal date |
| Try logging back into the app to confirm access has been removed | ☐ | After access end date |
| Save all proof (screenshots, receipts, emails) for one year | ☐ | Ongoing |
| If charged again, dispute the charge with your bank or app store within 90 days | ☐ | As soon as unwanted charge appears |
Contacting absolute fitness directly
If you cannot cancel within the app or app store, or if you need to escalate a refund request, you may contact Absolute Fitness (Arbox LTD) by post or through your gym's support team.
Registered business address
Absolute Fitness is operated by Arbox LTD, a company registered with the New Zealand Companies Office. To serve cancellation notices or formal requests, use the registered postal address:
Arbox LTD
(Check the New Zealand Companies Office website for the current registered address, as this may change. Search for "Arbox LTD" at companies.govt.nz.)
Alternatively, contact your gym or fitness facility directly-they can forward your cancellation request to Arbox or process it on your behalf. Many gyms have their own support email addresses listed in the app or on membership materials.
How to contact support
Send your cancellation request by email if an address is visible in the app's settings or on your invoice. Include your account details, membership number (if applicable), the cancellation date you want, and your request to stop all future charges. Send this email from your personal account, not your gym's system, so you retain a copy.
Pro tip: If you're cancelling due to a problem with the service or a refund dispute, mention this in your email. State clearly why you believe you're entitled to a refund (e.g., "App did not work as described" or "I was charged twice on [date]"). This creates a paper trail and strengthens your case if you need to escalate to the Commerce Commission.
Summary: taking control of your absolute fitness cancellation
Cancelling your Absolute Fitness subscription in New Zealand is straightforward when you follow the right steps and stay organised. Whether you cancel via the app, your app store account, or direct contact, the key is to verify each step, document your cancellation, and monitor your bank statement to ensure no future charges occur.
Remember to check which platform processed your subscription payment-Apple, Google, or directly through your gym-and cancel through that same channel. Take a screenshot of every confirmation, check your email for receipts, and verify the cancellation date. If you're owed a refund under the Consumer Guarantees Act or due to a service failure, don't hesitate to ask; you have legal protections in New Zealand.
Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions and recover refunds they were entitled to. If Absolute Fitness refuses your cancellation or refund request, or if you believe the provider has misled you, Stopee can guide you toward dispute resolution services and help you understand your rights. Visit Stopee today to access more cancellation guides, consumer law resources, and step-by-step templates you can use to protect yourself. Stopee empowers you to take charge of your subscriptions and reclaim your money.