Manage Fitny

How to cancel fitny and reclaim your fitness freedom

What fitny is and why you might want to leave

Fitny is a workout planning app operated by AI WORKOUT PLANNER APPS LTD that delivers personalised exercise plans through a mobile app and web interface. You subscribe to access workout routines, training guidance, and fitness tracking tools. Like most fitness apps, Fitny charges a recurring subscription fee, and if the service no longer fits your routine or budget, you have every right to walk away. At Stopee, we help thousands of people cancel subscriptions they've outgrown, and Fitny cancellations are straightforward once you know the process.

How fitny operates in new zealand

Fitny handles all customer support and cancellation requests via email at support@fitny.app. The company does not publish a postal address for New Zealand customers, which means email is your primary contact channel. You can manage your subscription through the Fitny app itself, the website, or through the app stores (Apple or Google) where you originally purchased access. Understanding which platform you used matters because your cancellation route depends on it.

Why cancelling matters now

If you're paying for a service you no longer use, every billing cycle costs you real money. Many people delay cancellation because they're unsure of the steps, fear losing data, or worry about refunds. Stopee exists to remove that friction. You deserve clarity on exactly how to cancel, what happens to your account, and whether you're entitled to a refund under New Zealand consumer law.

Your consumer rights when cancelling fitny

The consumer guarantees act protects you in new zealand

New Zealand's Consumer Guarantees Act (1993) gives you legal rights that sit above any company policy. If Fitny fails to provide the service with reasonable care and skill, or if the app doesn't work as promoted, you may be entitled to a refund, replacement, or repair. This protection applies regardless of Fitny's stated 7-day refund window. Stopee recommends you keep all receipts, confirmation emails, and screenshots of any issues as evidence.

When you can claim beyond the refund window

Fitny's internal refund policy allows refunds within 7 days of a charge for website purchases. However, if the service is defective, not fit for purpose, or misleadingly advertised, you have grounds to claim outside that window. For example, if the app crashes repeatedly, if workout plans don't match your fitness level, or if promised features are unavailable, you can escalate to the Commerce Commission. Keep records of dates, payment confirmations, and any support emails that show your issue.

Escalation if fitny refuses

If Fitny denies your refund request without valid reason, you can complain to the Commerce Commission (comcom.govt.nz). The Commission handles consumer disputes and can compel companies to honour consumer rights. At Stopee, we've seen this route resolve cases where companies initially refused refunds. Don't accept a dismissal email as your final answer.

How to cancel fitny step by step

Cancelling a direct subscription via the fitny app or website

If you subscribed directly through Fitny's app or website (not through Apple or Google), follow these steps to stop the recurring charge.

1. Open the Fitny app on your phone or visit the Fitny website and log in with your credentials.
   • On the app: tap your profile icon or settings.
   • On the website: click your account name and select settings or subscription management.
2. Navigate to your subscription or billing section.
   • Look for options labelled "Subscription," "Billing," "My Plan," or "Manage Membership."
   • If the option is unclear, try searching within settings or contact support first.
3. Select the option to cancel or downgrade your subscription.
   • Fitny may ask you to confirm your choice or offer a discounted plan to keep you.
   • Confirm the cancellation when prompted.
4. Check for a cancellation confirmation email from Fitny within a few minutes.
   • This email is your proof of cancellation. Save it.
   • If you don't receive it within 15 minutes, check your spam folder or contact support.
5. If you cannot find the cancellation option in the app, email support@fitny.app immediately.
   • Include your account email address, full name, and the date of your last charge.
   • Write: "I request immediate cancellation of my Fitny subscription effective today."
   • Fitny should respond within 24-48 business hours in New Zealand.

Warning: Do not simply delete the Fitny app from your phone. Deleting the app does not cancel your subscription or stop charges. Your billing will continue in the background.

Cancelling an apple app store subscription

If you subscribed to Fitny through the Apple App Store, you must cancel through Apple's system, not through Fitny directly.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen, then select "Subscriptions."
3. Find Fitny in the list and tap it.
4. Tap "Cancel Subscription" or "Edit Subscription," then confirm cancellation.
   • Apple may show you a final offer or warning message. Read it, but proceed with cancellation.
5. You will see a confirmation that your subscription ends on a specific date.
   • You retain access until that date; the subscription does not end instantly.
6. For added assurance, take a screenshot of the cancellation confirmation and email it to support@fitny.app with a note: "Cancelled via Apple App Store on [date]. Please confirm receipt."

Pro tip: Apple processes refunds for subscriptions cancelled within 14 days of the charge date. If your charge is recent and you're unhappy, contact Apple Support directly to request a refund before you cancel the subscription.

Cancelling a google play subscription

If you subscribed to Fitny via Google Play on an Android device, cancel through Google Play, not Fitny.

1. Open the Google Play Store app on your Android phone.
2. Tap your profile icon in the top right corner.
3. Tap "Manage subscriptions."
4. Select Fitny from the list.
5. Tap "Cancel subscription" and follow the prompts to confirm.
   • Google Play may ask for a reason for cancellation. You can skip or provide brief feedback.
6. Save a screenshot of the cancellation confirmation.
7. Email support@fitny.app with the screenshot and note the date you cancelled through Google Play.

Pro tip: Google Play allows refunds within 48 hours of purchase for most subscriptions. If your charge is within two days, contact Google Play Support to request a refund immediately.

What happens after you cancel fitny

Access and feature availability

When you cancel, your subscription stops renewing on the next billing date. You retain access to Fitny's paid features until the end of your current billing period. For example, if you paid on 1 March and cancel on 15 March, you keep full access until 1 April. After that date, the app will either lock paid features or prompt you to resubscribe. Check your cancellation confirmation email for the exact end date.

Billing and automatic renewals

Cancelling immediately halts automatic charges. No further money will leave your account after your current period ends. If a charge appears after your cancellation, contact Fitny support at support@fitny.app and provide your cancellation confirmation email. You can also dispute the charge through your bank or payment provider under consumer protection rules.

Account and data retention

Cancelling your subscription does not delete your Fitny account or erase your personal data. Your login credentials, workout history, and profile will remain in Fitny's system unless you request account deletion separately. If you want your data removed, email support@fitny.app and explicitly ask for "full account deletion" and "removal of all personal data." Stopee recommends requesting this in writing so you have proof of your request.

Fitny refund policy and your options

Refunds for direct website purchases

Fitny offers refunds within 7 days of a charge for subscriptions purchased directly through its website or app. To request a refund, email support@fitny.app within 7 days of the charge with your receipt and a clear request. Fitny reviews refund requests on a case-by-case basis. If approved, the refund is returned to your original payment method within approximately 10 business days.

Warning: The 7-day window is Fitny's policy, not a legal guarantee. However, if the service is faulty or misrepresented, you have grounds to claim beyond 7 days under the Consumer Guarantees Act.

Refunds for app store and google play purchases

Refunds for subscriptions purchased via Apple or Google are handled directly by those platforms, not by Fitny. Contact Apple Support or Google Play Support to request a refund. Apple refunds within 14 days of the charge if you can justify your request. Google Play typically allows 48 hours for automatic refunds. Both companies honour legitimate consumer complaints about defective apps.

If fitny denies your refund

If Fitny refuses a refund and you believe the service was defective or not as promised, do not accept their first refusal. Write a follow-up email with specific details: what feature didn't work, when you discovered the issue, and what steps you took to resolve it. If Fitny still refuses, lodge a complaint with the Commerce Commission (comcom.govt.nz). The Commission can investigate and compel refunds if Fitny breached consumer law. At Stopee, we've helped countless consumers escalate to this level successfully.

Fitny pricing in new zealand

Current subscription plans

Fitny offers subscription access to its workout library and AI planning tools. Exact pricing fluctuates and may vary by promotional period. The table below reflects typical NZD pricing observed in recent months. Always verify current prices on the Fitny app or website before purchasing.

If you subscribed on annual billing, cancelling stops renewal but does not refund the unused portion unless you claim under consumer rights. Stopee recommends annual plans only if you're confident you'll use the service for a full year.

Common mistakes when cancelling fitny

Mistakes that cost you time and money

Cancelling a fitness app can feel unnecessary when life gets busy, but procrastination compounds the cost. Every billing cycle you delay is money leaving your account.

• Mistake 1: Deleting the app without cancelling the subscription. The app deletion does nothing; your subscription and charges continue silently.
• Mistake 2: Assuming cancellation is instant. Cancellations take 24-48 hours to process. Do not rely on immediate action.
• Mistake 3: Not saving your cancellation confirmation email. Without proof, you cannot dispute unauthorised charges or escalate disputes.
• Mistake 4: Cancelling but failing to check that the charge stops. Monitor your next billing date. If a charge appears, contact Fitny immediately.
• Mistake 5: Missing the 7-day refund window without knowing your consumer rights. You can still claim beyond 7 days if the service is faulty.
• Mistake 6: Confusing where you subscribed. Cancelling in the Fitny app does nothing if you subscribed via Apple or Google. Use the correct platform.

Checklist before and after cancellation

Before you cancel

• Confirm the date of your next billing charge. Check your confirmation email or app.
• Export or screenshot any workout data, progress records, or custom plans you want to keep.
• Decide whether you want a refund. If so, note today's date and check if you're within 7 days of a charge.
• Locate your account email address and the login credentials for Fitny.

After you cancel

• Save your cancellation confirmation email to a folder or cloud storage.
• Monitor your bank or payment app for your next billing date to confirm the charge does not appear.
• If a charge appears after cancellation, contact Fitny support within 3 business days with your cancellation email as evidence.
• If Fitny does not respond or refuses to reverse the charge, contact your bank to dispute it and reference your cancellation proof.

When to keep versus cancel fitny

Reasons to keep your fitny subscription

• You use the app at least 3 times per week and see progress in your workouts.
• The AI personalisation feels accurate and motivates you to train.
• You prefer Fitny's interface or workout style over free alternatives.
• You value the subscription cost as reasonable for your fitness goals.

Reasons to cancel

• You have not opened the app in the past month. Unused subscriptions drain budgets.
• The workouts do not match your fitness level or goals.
• The app crashes, freezes, or fails to sync your progress reliably.
• You've found a cheaper or better alternative (free YouTube workouts, a gym membership, or another app).
• Your financial situation has changed and discretionary spending is a priority to cut.

Honest self-assessment saves money. If you're hesitating, cancel. You can always resubscribe if you change your mind, and Fitny often offers discounts for returning users.

Fitny contact details and escalation steps

Primary support channel

Fitny's customer support is available exclusively via email. Write to support@fitny.app for all cancellation, refund, and account queries. Include your full name, account email, and subscription details (such as your last charge date) to speed up responses. Fitny typically responds within 24-48 business hours for New Zealand customers.

No postal address in new zealand

Fitny does not operate a physical mailing address in New Zealand. Email is your only direct contact method with the company. For billing disputes via your bank, you may provide your cancellation email and support correspondence as proof of your cancellation request.

If fitny does not respond

If you email support@fitny.app and receive no response within 48 hours, escalate to the Commerce Commission (contact@comcom.govt.nz or comcom.govt.nz). The Commission investigates unresponsive businesses and poor customer service. Keep a record of all emails you send to Fitny, including dates and times.

Summary and next steps

Cancelling Fitny takes fewer than 10 minutes once you know which platform you used. If you subscribed directly, open the app and find the cancellation option. If you subscribed via Apple or Google, cancel through those stores instead. Save your confirmation email, monitor your next billing date, and contact Fitny or your bank if an unauthorised charge appears. Your consumer rights under New Zealand law protect you even beyond Fitny's 7-day refund window if the service is faulty.

You are entitled to cancel any subscription that no longer serves your life. Whether you're switching to a different app, taking a fitness break, or cutting expenses, the process is straightforward and reversible. Stopee has helped thousands of consumers cancel Fitny and other subscriptions painlessly, and our guides make it clear why consumer clarity matters. Visit Stopee (stopee.com) for step-by-step cancellation advice on hundreds of other services and for support if Fitny makes the process difficult. Your money, your choice, your control.