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Cancel Fiton: The Right Way
How to cancel your FitOn subscription in new zealand
What is FitOn and who should consider cancelling
FitOn is a fitness platform offering workout videos and personalised training plans available on web, iOS, and Android devices. The service operates on a free tier and a paid PRO subscription model, giving you the choice to access core workouts at no cost or upgrade for premium content and exclusive features.
You may decide to cancel FitOn if the service no longer fits your fitness goals, you prefer alternative workout apps, cost pressures require budget cuts, or you simply want to explore other options. Whatever your reason, Stopee exists to guide you through the cancellation process with clarity and confidence, ensuring you understand your rights under New Zealand consumer law.
Free tier versus paid subscription
FitOn's free version provides access to a substantial library of workouts and personalised plans at no charge. The PRO tier adds premium content, exclusive classes, and advanced features. If you only use the free version, you have nothing to cancel - simply stop using the app. Cancellation only applies if you hold an active paid PRO subscription.
Why people cancel FitOn
Common reasons include cost constraints, discovering a competing app better suited to your needs, completing a fitness goal and moving on, or technical issues affecting your experience. At Stopee, we recognise that cancellation decisions are personal and practical - not always easy - and we're here to remove friction from the process.
Pricing and plan details in new zealand
FitOn's pricing for New Zealand users varies depending on when you subscribe and which billing cycle you choose.
FitOn plan overview
| Plan | Price (NZD) | Billing cycle | Features |
|---|---|---|---|
| Core FitOn (free) | NZ$0.00 | Always free | Full workout library and personalised plans |
| FitOn PRO | Varies (check in-app) | Monthly or annual | Premium content, exclusive classes, advanced features |
How to check your exact NZ pricing
Open the FitOn app on your device while signed in and navigate to the subscription or pricing section. FitOn displays pricing in New Zealand dollars at the point of purchase or renewal. Do not rely on pricing examples from overseas regions - prices vary significantly by country and currency. Before you commit to any renewal or upgrade, confirm the exact amount you will be charged and the billing period (monthly or annual).
How to cancel FitOn on your web browser
Cancelling through the FitOn website is straightforward and takes about five minutes.
Step-by-step web cancellation
- Visit the FitOn website and sign in with your email and password.
- Click on your account menu or profile icon, usually located in the top right corner.
- Select "Account settings," "Billing," or "Subscription" - the exact label varies but will relate to your payment or account management.
- Look for a section labelled "Subscription," "Billing," or "Manage subscription."
- Click "Cancel subscription" or "Cancel renewal." Some services offer a pause option instead; choose full cancellation if you want to stop all charges.
- FitOn may ask for a cancellation reason - you can select from a dropdown or skip this step.
- Confirm your cancellation when prompted.
- Look for a confirmation message or email. Save or screenshot this confirmation for your records.
Pro tip: If the cancellation option is difficult to locate, check FitOn's help centre or support documentation first - many services bury the cancellation button intentionally to discourage users.
What happens after web cancellation
FitOn will stop any future automatic renewals. You retain access to your PRO features until the end of your current paid billing period - you do not lose access immediately. After that date, your account reverts to the free tier.
How to cancel FitOn on iOS devices
If you subscribed to FitOn PRO through the Apple App Store, you must cancel through Apple's system, not within the FitOn app itself.
IOS cancellation via apple settings
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select "Subscriptions."
- Find and tap "FitOn" in the list of active subscriptions.
- Tap "Cancel subscription."
- Apple may offer a retention discount or a pause option - decline these if you want to cancel fully.
- Confirm the cancellation on the screen that follows.
- You will receive an email confirmation from Apple within a few minutes.
Warning: Do not assume that opening FitOn and deleting the app cancels your subscription. App deletion and subscription cancellation are separate actions. Your card will still be charged unless you cancel the subscription through Settings.
Pro tip: Check your subscription list regularly to catch auto-renewals. Apple's subscription section is also where you spot unexpected charges from other services.
What to expect after iOS cancellation
Your subscription stops renewing immediately. You keep access to FitOn PRO until the end of your current billing period, then you revert to the free tier. Any request for a refund of the current period goes through Apple's refund system, not FitOn directly - we cover this in the refunds section below.
How to cancel FitOn on android devices
Android users who subscribed via Google Play must cancel through the Google Play Store app, not within FitOn itself.
Android cancellation via google play
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Subscriptions" or "Manage subscriptions."
- Find "FitOn" in your active subscriptions list.
- Tap "FitOn" and then select "Cancel subscription."
- Google may ask for a reason or offer a discount - ignore these and confirm cancellation.
- Confirm the cancellation on the popup that appears.
- Google will send you a confirmation email shortly after.
Pro tip: If you cannot find the Subscriptions section, tap the menu icon (three horizontal lines) at the top left of the Play Store home screen and scroll down - Subscriptions is usually near the bottom.
What to expect after android cancellation
Your FitOn PRO subscription stops renewing. You keep full access until the end of your paid period, then the service reverts to free access. Refund requests for the current period are handled by Google Play, not by FitOn - see the refunds section for details on how to request one.
What happens after you cancel FitOn
Cancellation is not an ending - it is a transition. Understanding what changes helps you avoid surprises.
Your access after cancellation
You retain full access to your FitOn PRO account and all premium content until your current billing period ends. If you paid for a monthly subscription on the 15th, you have access through the 15th of the following month. Annual subscribers keep access until the anniversary of their subscription date. On that date, your account automatically downgrades to the free tier, and you lose access to premium features and exclusive content.
Your personal data - workout history, saved plans, preferences - remains in your account. You can still log in and use the free workouts during this transition period.
Auto-renewal after cancellation
Once you cancel, FitOn will not charge your payment method again. Your bank or card issuer will not receive any new charges from FitOn after your current period ends. This is the core benefit of cancellation: stopping the automatic cycle.
Account data and retention
Cancelling your subscription does not delete your account. FitOn retains your profile, workout history, and personal data according to its privacy policy. If you want your data deleted entirely, you must contact FitOn support separately and request account deletion. Keep a record of this request in writing (email is best) for your own protection. Stopee recommends documenting all correspondence with FitOn for future reference.
Will you get a refund after cancelling FitOn
Refunds are the question most people ask, and the answer depends on several factors.
FitOn's stated refund policy
FitOn's terms state that subscription fees are non-refundable except where required by law. This means FitOn does not offer discretionary refunds for change of mind, dissatisfaction, or cancellation requests submitted partway through a billing period. If you cancel on day 10 of a 30-day month, FitOn will not refund the remaining 20 days.
However, this policy does not tell the whole story - your consumer rights under New Zealand law may override it.
In-app purchases and app store refunds
If you subscribed through the Apple App Store, Apple handles refunds, not FitOn. You can request a refund directly from Apple through Settings > [Your Name] > iTunes & App Stores > View Apple ID > Purchase History. Apple typically refunds in-app purchases made within the past 14 days if you claim the content was faulty or not as described. Google Play offers a similar 14-day refund window for Android subscriptions.
Pro tip: If you request a refund from Apple or Google and it is approved, they will also cancel your subscription automatically. You do not need to cancel separately in this case.
Your consumer rights under new zealand law
The Consumer Guarantees Act 1993 is your strongest lever when FitOn's refund policy falls short. This law gives New Zealand consumers statutory rights regardless of what a company's terms say. The Act requires that services are:
- Provided with reasonable care and skill.
- Fit for a particular purpose if that purpose was made known to the supplier.
- Supplied within a reasonable timeframe.
- Of acceptable quality and durability.
If FitOn fails any of these requirements - for example, the app crashes frequently, workouts do not load, or the service does not match the description you were given - you may be entitled to a refund, repair, or replacement, even if FitOn's terms say otherwise. FitOn cannot legally override the Consumer Guarantees Act in New Zealand.
When you should pursue a refund
Request a refund if the service was faulty, not delivered as promised, or caused you financial loss through misleading information. Request a refund politely in writing (email) to FitOn, referring to the Consumer Guarantees Act 1993. Keep copies of your emails, screenshots of issues, and any proof of payment. If FitOn refuses, escalate to the Commerce Commission (comcom.govt.nz), which enforces consumer law in New Zealand.
Stopee has seen countless consumers recover refunds by invoking the Consumer Guarantees Act - do not assume FitOn will reject your claim without trying.
Common mistakes to avoid when cancelling FitOn
Cancelling can feel stressful, especially if you worry about hidden fees or unexpected charges. Here are the traps to sidestep.
Deleting the app instead of cancelling the subscription
This is the most common mistake. Removing FitOn from your phone or tablet does nothing to stop automatic renewal. Your payment method will still be charged when your subscription period ends. You must cancel through the FitOn website, Apple Settings, or Google Play - app deletion is irrelevant to cancellation.
Assuming you lose access immediately after cancelling
You do not. You keep full PRO access until the end of your current billing period. Some people panic and re-subscribe thinking they made a mistake. Wait until your access actually expires before reacting.
Not saving your cancellation confirmation
After you cancel, capture a screenshot or save the confirmation message. If FitOn bills you again by mistake (rare but possible), you have proof of cancellation to show your bank or card issuer when you dispute the charge.
Cancelling but not checking your payment method
After 4-6 weeks, check your bank statement or credit card summary to confirm no charge from FitOn appeared. If a charge does appear after your cancellation date, contact your bank immediately and report unauthorised billing. Stopee recommends setting a phone reminder on the day your subscription period ends so you can verify the charge did not happen.
Forgetting to cancel a free trial
If you signed up for a free trial and did not cancel before it ended, you are now in a paid subscription. Free trials auto-convert to paid subscriptions unless you cancel during the trial period - many people miss this detail. Check your account immediately if you sampled FitOn and intended to cancel before charges began.
Checklist: cancelling FitOn step-by-step
Use this checklist to confirm you have completed every step correctly.
| Task | Status | Notes |
|---|---|---|
| Identify where you subscribed (web, iOS, or Android) | [ ] Done | Check your email confirmation or payment method |
| Navigate to the correct cancellation platform | [ ] Done | FitOn website, Apple Settings, or Google Play |
| Find your FitOn subscription in settings or account menu | [ ] Done | Look for "Subscriptions," "Billing," or "Manage subscription" |
| Click "Cancel subscription" and confirm | [ ] Done | Do not accept retention offers or pause options if you want full cancellation |
| Save a screenshot or note of the confirmation | [ ] Done | Include date, confirmation number, and method |
| Check your email for a cancellation confirmation from FitOn, Apple, or Google | [ ] Done | This arrives within a few hours to one business day |
| Verify no charge appears on your payment method after the billing period ends | [ ] Done | Check 3-5 days after your subscription end date |
Contacting FitOn for support or escalation
If you cannot locate the cancellation option, encounter technical problems, or need to dispute a charge after cancellation, you may need to contact FitOn directly.
How to reach FitOn support
FitOn does not publish a New Zealand phone number or postal address on its website. Support is handled primarily through the app's help section or via email. To contact FitOn, open the app, navigate to Settings or Help, and look for a "Contact us" or "Support" option. You can also visit FitOn's website and search for a contact form or email address. Include your account email, subscription details, and a clear description of your issue in any correspondence.
Pro tip: Keep your communication brief and polite but firm. Include specific dates (when you subscribed, when you cancelled) and ask for a written response confirming your cancellation or refund status.
Escalation in new zealand
If FitOn does not respond within 10 business days or refuses a justified refund request, escalate to the Commerce Commission (comcom.govt.nz). The Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act. You can also lodge a complaint with the Commission online, which costs nothing and often prompts companies to resolve disputes quickly. Stopee has seen many consumers gain refunds by escalating to the Commerce Commission - this step often works when direct appeals to the company fail.
Why stopee exists to help you cancel FitOn
At Stopee (stopee.com), we believe cancellation should be simple and transparent. Too many companies hide cancellation buttons, delay refunds, or misrepresent consumer rights to pressure people into staying. We have built Stopee to cut through this noise and give you the facts, the law, and the steps to take control back.
Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their rights under New Zealand consumer law. Whether you are cancelling FitOn because cost matters, the service does not fit your needs, or you simply want to try something else, Stopee stands with you. Our guides are always free, always impartial, and always focus on your empowerment.
Your decision to cancel is valid. Your consumer rights are real. And with Stopee in your corner, the process becomes straightforward. If you run into trouble cancelling FitOn, return to this guide, check the checklist, and remember: you have legal protections under New Zealand law that no company can override.