Manage Les Mills

How to cancel your les mills membership and keep your fitness on track

What les mills offers and why you might want to cancel

Les Mills is a global fitness company that runs group exercise classes across New Zealand and delivers digital workout content through platforms like LES MILLS+ and On Demand. You can access their services either through in-club memberships at participating gyms and Les Mills clubs, or via digital subscriptions that stream workouts directly to your device.

Whether you're juggling budget constraints, relocating, or simply finding that your fitness routine has changed, cancelling a Les Mills membership or subscription is a straightforward process. The key is understanding which cancellation path applies to you and what happens to your access and billing after you cancel. At Stopee, we help thousands of Kiwis navigate subscription cancellation every month, and we've made this guide to ensure you exit smoothly and without surprise charges.

Common reasons to cancel les mills

You might be considering cancellation if your gym routine no longer fits your schedule, you've moved away from a club location, the cost no longer aligns with your budget, or you're trying out a competing fitness programme. Whatever your reason, you have consumer rights in New Zealand that protect you during this process.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act and Fair Trading Act exist to protect you when you purchase services like gym memberships and digital subscriptions.

What the consumer guarantees act means for you

Under the Consumer Guarantees Act 1993, services supplied to you must be of acceptable quality and fit for purpose. If you've been misled about what Les Mills offers, or if the service is defective, you have the right to a remedy. This includes refunds, replacement, or compensation depending on the circumstances.

If Les Mills charged you incorrectly, failed to honour a promotional offer, or continued billing you after you cancelled, you can raise a formal complaint with them first. If they refuse to resolve the issue, you can escalate to the Commerce Commission or seek advice from Citizens Advice Bureau.

Your right to cancel

You can cancel most digital subscriptions like LES MILLS+ at any time. However, club memberships may have minimum contract terms. Always check your agreement to see whether you're locked into a 12-month or 24-month term, as early exit may incur fees unless you have a legal reason to exit (such as misleading conduct or a service defect).

Les mills pricing and membership plans

Understanding your current plan helps you decide whether cancellation is the right move, and it clarifies your billing cycle when you do decide to leave.

Club membership options and costs

Pro tip: If you're on a Flexi plan, you have the easiest exit path because you're not locked into a long-term contract. If you're locked into 12 or 24 months, check whether you qualify for early exit under the Fair Trading Act (for example, if you were misled about the service) before committing to cancellation.

How to cancel les mills: step-by-step for every platform

Your cancellation process depends on where you bought your subscription or membership. Les Mills operates through three main channels: direct digital subscriptions (LES MILLS+), app-store purchases, and reseller partners like gyms and clubs. Follow the steps for your specific situation to avoid delays or billing errors.

Cancel LES mILLS+ directly on the website

If you subscribed directly through Les Mills' website, this is your cancellation route.

1. Visit the Les Mills website and log into your account using your email and password.
   • If you've forgotten your password, click "Forgot password" and follow the email instructions to reset it.
2. Navigate to your account settings or subscription management page.
   • This is typically found under "My Account," "Profile," or "Subscriptions."
3. Look for the "Cancel Subscription" or "Manage Subscription" button.
   • Click it and confirm your cancellation.
4. You will receive a confirmation email. Keep this email as proof of your cancellation request.
   • Your access continues until the end of your current paid billing period.
   • No further charges will appear after that date.

Pro tip: Do this at least 3-5 business days before your next billing date to ensure the cancellation processes in time. If a charge appears after your cancellation date, contact Les Mills support immediately with your confirmation email.

Cancel via apple app store (iOS)

If you subscribe to LES MILLS+ through an Apple device, you must cancel through the App Store, not through the Les Mills app itself.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Les Mills app.
2. Tap your name at the top of the screen to open your Apple ID profile.
   • You may need to enter your Apple ID password.
3. Select "Subscriptions."
   • You'll see a list of all active subscriptions tied to your Apple ID.
4. Find "LES MILLS+" in the list and tap it.
   • If you don't see it, scroll down or check your app purchase history.
5. Tap "Cancel Subscription" and confirm.
   • Apple will ask you to confirm; select "Confirm Cancellation."
6. Take a screenshot of the cancellation confirmation page for your records.
   • Your access continues until the end of your current billing cycle.

Warning: If you cancel only the app without cancelling through the Subscriptions menu, your subscription will continue and you'll be billed. Always cancel through Settings, not through the app itself.

Cancel via google play (Android)

Android users follow a similar process through the Google Play Store.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Payments & Subscriptions" from the menu.
   • You may need to scroll to find this option.
3. Tap "Subscriptions."
   • You'll see your active subscription list.
4. Find "LES MILLS+" and tap it.
   • Scroll to the bottom of the subscription details page.
5. Tap "Cancel Subscription" and follow the prompts.
   • Google Play may offer you a discount to stay; you can decline and proceed with cancellation.
6. Screenshot your cancellation confirmation.
   • Your access continues until the end of your billing period.

Pro tip: Google Play sometimes offers a retention discount when you cancel. If you want to stay but reduce costs, this is worth considering. If not, proceed with cancellation.

Cancel a gym or club membership (reseller partner)

If you subscribed through a Les Mills partner gym or fitness club, you cannot cancel directly with Les Mills. You must contact your original provider.

1. Find the contact details for your gym or club.
   • Check your membership welcome email, your club's website, or call their main reception number.
2. Contact the billing or member support team and request cancellation.
   • Some clubs accept cancellations by phone, email, or in person.
   • Ask about their notice period (typically 7-14 days).
3. Confirm whether there are any early exit fees or penalty charges.
   • If you're within a minimum contract term, ask whether the club will waive fees if you have grounds to exit early (such as relocation or service issues).
4. Get written confirmation of your cancellation date and final billing date.
   • Request this via email so you have a record.
5. Verify that no further charges appear after your agreed cancellation date.
   • If unexpected charges appear, contact the club and escalate to Les Mills if needed.

Warning: Clubs may have different cancellation policies than Les Mills direct subscriptions. Always ask about notice periods and any fees before confirming cancellation. Some clubs require written notice, so get clarification on their preferred method.

What happens after you cancel

Once you submit your cancellation, the process is designed to be customer-friendly, but it helps to know exactly what changes and when.

Your access timeline after cancellation

When you cancel a Les Mills subscription, you keep full access to classes or streaming content until the end of your current paid billing period. For example, if you cancel on 15 March and your next payment date is 30 March, you'll have access through 30 March. After that date, your access is locked.

You will not be charged again after your paid period ends. Future billing stops immediately upon cancellation, even though your access continues to the end of the current cycle.

Your account and personal data

Your Les Mills account typically remains active but in a limited state once your subscription expires. You may not be able to book classes or stream workouts, but your profile, workout history, and personal details are retained according to Les Mills' privacy policy.

If you want your account data deleted entirely, contact Les Mills support directly and request a data deletion under New Zealand's Privacy Act 2020. They must respond within 20 working days.

Refund policy and what you need to know

The refund rules differ depending on what you've purchased and when, and it's crucial to understand these limits before you cancel.

Digital subscriptions and refund eligibility

Les Mills' standard policy states that digital subscriptions like LES MILLS+ are non-refundable once purchased. Cancellation stops future billing but does not entitle you to a refund of charges already paid. This applies whether you've used the service extensively or not at all.

However, this rule has exceptions under consumer law. If you can demonstrate that:

• You were misled about what the subscription includes or offers
• The service was not fit for purpose or was defective
• Billing errors occurred or continued after you cancelled
• You cancelled within a cooling-off period that Les Mills failed to disclose

Then you have grounds to request a refund and escalate to the Commerce Commission if Les Mills refuses.

Physical products and retail returns

If you purchased physical fitness products (such as resistance bands, yoga mats, or equipment) from Les Mills retail, the return window is 14 days from purchase, provided the items are unused, in original packaging, and you have proof of purchase.

After 14 days, returns are generally rejected unless the product is faulty or covered by warranty. If a product is genuinely defective (breaks shortly after purchase through no fault of yours), you can claim under the Consumer Guarantees Act regardless of how long ago you purchased it.

Pro tip: Keep your receipt and original packaging for at least 14 days after purchasing any physical products from Les Mills. This makes returns stress-free if you change your mind.

Common cancellation mistakes and how to avoid them

We understand that cancelling can feel stressful, especially when you're unsure of the process or worried about unexpected charges. Here are the pitfalls we see most often.

Deleting the app instead of cancelling the subscription

The biggest mistake is deleting the Les Mills app from your phone and assuming you've cancelled. You haven't. Your subscription continues in the background, and you'll be billed again at your next renewal date. Always cancel through the subscription management menu (Apple Settings or Google Play) before deleting the app.

Cancelling through the wrong channel

If you subscribed through a gym partner, cancelling via the Les Mills website won't work. Les Mills cannot cancel a reseller's billing on your behalf. Contact your gym directly, or your cancellation won't go through and charges will continue.

Missing your cancellation deadline

Some clubs require cancellation notice 7-14 days before your next billing date. If you miss this window, you may be locked in for another month or quarter. Always check your club's specific notice period and cancel early to avoid unwanted charges.

Not keeping cancellation confirmation

If a charge appears after you cancel and you have no proof, it's harder to dispute. Save your confirmation email, screenshot your app store cancellation, or request written confirmation from your gym. These documents protect you if you need to escalate a billing error to Les Mills or the Commerce Commission.

Your step-by-step cancellation checklist

Use this checklist to stay organised and ensure you've completed every step.

• Identify which cancellation method applies to you: direct website, app store (Apple or Google), or gym/reseller partner
• Check your current billing date and any notice period requirements
• Log in to your account or contact your provider and request cancellation
• Receive and save your cancellation confirmation (email screenshot or written acknowledgment)
• Verify the cancellation date and when access will end
• Mark your calendar for the end of your final billing period
• Check your bank or credit card statement 1-2 days after the end date to confirm no new charges appear
• If an unexpected charge appears, contact Les Mills or your gym with your confirmation email and dispute the charge

When to escalate your cancellation issue

Most cancellations go smoothly, but sometimes companies make errors or resist your request. Here's when and how to escalate.

Les mills is not responding

If you've sent a cancellation request and received no confirmation within 5 business days, follow up with a second email marked "Urgent" and request a response within 2 business days. Include your account email and the date of your first request.

You're being charged after cancellation

If Les Mills or your gym charged you after your cancellation should have taken effect, gather your proof (confirmation email, app store screenshots, written acknowledgment) and contact them directly, in writing, requesting a refund of the erroneous charge. Give them 10 business days to respond.

Escalation to the commerce commission

If Les Mills refuses to refund an erroneous charge, continues billing after you cancelled, or you believe misleading conduct occurred, you can lodge a complaint with the Commerce Commission or seek free advice from Citizens Advice Bureau. The Commerce Commission investigates breaches of the Fair Trading Act and can order compensation.

Stopee has helped thousands of consumers navigate disputes like this, and we recommend documenting every interaction (dates, names, email addresses, what was said) to build a strong case if you need to escalate.

Summary: your next steps

Cancelling your Les Mills membership or subscription is simple once you know which method applies to you. Whether you're exiting a direct digital subscription, an app-store purchase, or a gym partnership, the key is to submit your cancellation request early, save your confirmation, and verify that charges stop by checking your statement after your final billing date.

Remember that you have consumer rights under New Zealand law. If Les Mills misled you, failed to deliver the service, or continued charging you unfairly, the Consumer Guarantees Act and Fair Trading Act are on your side. Don't hesitate to escalate to the Commerce Commission if you need to.

At Stopee, we specialise in helping New Zealanders cancel subscriptions cleanly and reclaim peace of mind. Whether it's fitness, streaming, or any other recurring charge, our guides walk you through every step so you stay in control. Stopee has helped thousands of consumers cancel successfully, avoid surprise charges, and resolve billing disputes. If you're facing a tricky cancellation scenario, browse our other guides on Stopee.com or use our step-by-step tools to get it done right.

Contact details for les mills new zealand ltd

If you need to contact Les Mills directly to discuss your cancellation or raise a complaint:

• Primary office: Les Mills New Zealand Ltd, Auckland (contact via Les Mills website for the current address and phone number)
• Support: Email or contact form via the Les Mills website or your club's support team
• Complaint escalation: Commerce Commission (comcom.govt.nz) or Citizens Advice Bureau (citizensadvice.org.nz)