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Cancel Les Mills: The Right Way
How to cancel les mills+ in nigeria and protect your subscription rights
Understanding les mills+ and why nigerians are cancelling
Les Mills+ is a digital fitness subscription service that streams live and on-demand workout classes directly to your phone, tablet, or web browser. You get access to instructor-led sessions across formats like body combat, spin, pilates, and yoga. New subscribers in Nigeria often receive a 14-day free trial before recurring billing begins.
Many Nigerian subscribers cancel because they find the recurring charges add up quickly, discover fitness classes don't fit their schedule, or simply want to explore other workout platforms. The good news: cancelling is straightforward once you know where to look. Stopee has helped thousands of Nigerian consumers navigate subscription cancellations like this one, and we'll walk you through every step.
Why cancellation matters in nigeria
Nigeria's Federal Competition and Consumer Protection Act (2019) protects you as a consumer. You have the right to cancel any recurring subscription, and companies must honour your cancellation request without unnecessary delays or hidden barriers. Understanding your rights before you cancel puts you in control.
The real cost of les mills+ in nigeria
Les Mills+ pricing varies depending on whether you subscribe directly or through a gym partnership. Without a transparent naira price list readily available, many Nigerian subscribers discover surprise charges in their bank statements. That's why we recommend Stopee as your resource: you can research exact local pricing and identify hidden fees before deciding to cancel.
Your consumer rights when cancelling les mills+ in nigeria
Nigeria's consumer protection framework gives you specific legal rights when you cancel a subscription service.
Federal competition and consumer protection act protections
The Federal Competition and Consumer Protection Act (2019) requires companies to provide clear, upfront information about recurring charges and cancellation processes. You have the right to cancel at any time without penalty or unreasonable delays. Les Mills+ must confirm your cancellation and stop billing you immediately once you submit a valid cancellation request.
If Les Mills+ refuses to honour your cancellation or continues charging you after you cancel, you can file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC). This is your escalation point if the company ignores your request.
Your cancellation timeline in nigeria
You must cancel before your next billing date to avoid being charged for another cycle. Most platforms require cancellation at least 24 hours before renewal. Stopee recommends cancelling as soon as you decide to leave, rather than waiting until the last moment, to avoid accidental charges.
How to cancel les mills+ on the web (direct subscription)
If you subscribed directly through lesmillsplus.com using your email and payment method, follow these steps to cancel your web-based account.
Step-by-step web cancellation process
- Go to lesmillsplus.com and log into your account using your email address and password.
- If you've forgotten your password, click "Forgot Password" and follow the reset email to your inbox.
- Once logged in, navigate to your account menu (usually found by clicking your profile icon or "My Account" in the top right corner).
- Look for a section labelled "Subscription," "Billing," or "Subscription Details."
- Select "Cancel Subscription" or "Manage Subscription" from the menu options.
- The system may ask why you're cancelling. Provide feedback if you wish, but it's optional.
- Confirm your cancellation when prompted. You'll receive an email confirmation immediately after.
- Pro tip: Screenshot or save this confirmation email for your records in case billing continues by mistake.
- You retain full access to all Les Mills+ classes until the end of your current paid billing period.
- After that date, your access ends automatically and no further charges appear on your bank statement.
What to watch for with web cancellations
Warning: Some users report that Les Mills+ redirects them to a help page instead of completing the cancellation. If you see this, look for a "contact support" link and submit a cancellation request directly to their support team. Stopee emphasizes the importance of following up: if you don't receive an email confirmation within 24 hours, reach out to support again to verify your cancellation was processed.
How to cancel les mills+ on iPhone and iPad (Apple app store)
If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple's system, not through the Les Mills+ app itself.
IOS cancellation steps
- On your iPhone or iPad, open the Settings app.
- You'll find the Settings icon on your home screen (gear icon).
- Tap your Apple ID at the top of the Settings menu (your name or profile picture).
- You may need to scroll down slightly to see this option.
- Select "Subscriptions" from the menu that appears.
- This shows all active subscriptions linked to your Apple ID.
- Find and tap "LES MILLS+" in your subscriptions list.
- If you see multiple entries, tap the one that shows an active status.
- Tap "Cancel Subscription" and confirm your choice when prompted.
- Apple will ask you to confirm that you want to cancel.
- You'll receive an email confirmation to your Apple ID email address.
- Your access continues until the end of your paid period, then ends automatically.
Apple app store cancellation tips
Pro tip: Apple processes cancellations immediately on their end, but it can take up to 24 hours for Les Mills+ to sync and remove your access from their system. Don't be alarmed if the app still functions for a few hours after cancellation. Warning: Never delete the Les Mills+ app before cancelling through Settings, as this does not cancel your subscription. You must go through Apple's subscription menu to stop recurring charges.
How to cancel les mills+ on android (Google play store)
Android users who subscribed through Google Play have two cancellation options: through the Google Play Store itself or through the Les Mills+ app.
Google play store cancellation method
- Open the Google Play Store app on your Android device.
- You'll find the Play Store icon on your home screen or in your app drawer.
- Tap your profile icon in the top right corner of the Play Store.
- This opens a menu with account options.
- Select "Payments and subscriptions" from the menu.
- You may see this listed as "Manage subscriptions" depending on your Android version.
- Tap "Subscriptions" to see your active subscriptions.
- All your recurring payments appear here.
- Find and select "LES MILLS+" from your subscriptions list.
- Tap it to open the subscription details page.
- Tap "Cancel Subscription" and confirm when Google Play asks you to verify.
- You'll receive a confirmation email within minutes.
Alternative android cancellation method
- Open the Les Mills+ app directly on your Android device.
- Navigate to your Profile or Account section (usually a user icon at the bottom or top of the screen).
- Select "Settings" or "Account Settings" from the menu.
- Look for an option labelled "Subscription" or "Billing."
- Tap "Manage Subscription" or "Cancel Subscription."
- The app redirects you to Google Play to complete the cancellation.
- Confirm the cancellation in Google Play when prompted.
- Your access ends at the conclusion of your current billing cycle.
Android cancellation precautions
Pro tip: Always cancel through Google Play rather than the app itself. If you use the in-app option and it doesn't redirect you, go directly to the Play Store and cancel there to ensure the request is registered. Stopee advises keeping your Google Play account updated with a valid payment method until your cancellation is complete, as outdated payment information sometimes causes billing system errors.
How to cancel if you subscribed through a gym or reseller
Many Nigerian gym memberships bundle Les Mills+ access as part of the package. If you subscribed through a gym, fitness studio, or third-party reseller, you cannot cancel directly with Les Mills+.
Reseller and gym cancellation process
- Contact the gym, fitness studio, or reseller where you bought your membership directly.
- Call their customer service line, visit in person, or email their support team.
- Request to cancel or remove Les Mills+ from your membership.
- Make it clear you want to stop Les Mills+ access specifically, not necessarily your entire gym membership.
- Ask for written confirmation (email) that your Les Mills+ access has been cancelled.
- This becomes your proof if billing continues by mistake.
- Verify that no charges appear in your account for Les Mills+ in the following billing cycle.
- If charges continue, contact both the gym and Les Mills support with your confirmation email.
When the reseller won't cooperate
Warning: Some gyms delay cancellation requests or claim they need 30 days' notice. Nigeria's Federal Competition and Consumer Protection Act requires immediate cancellation once you request it. If your reseller refuses to cancel or continues charging you, file a complaint with the FCCPC and provide them with your request confirmation and the continuation of charges as evidence. Stopee recommends documenting all communication (screenshots of emails, payment receipts, and dates) to support your complaint.
What happens after you cancel les mills+
Cancelling Les Mills+ feels uncertain until you understand exactly what changes and what doesn't.
Access during your final billing period
When you cancel, you keep full access to every Les Mills+ class, program, and feature until the very last day of your current billing period. If your billing date is the 15th of each month and you cancel on the 1st, you access everything until the 14th. On the 15th, your access ends automatically and you're locked out of streaming content.
No automatic renewal after cancellation
Once your cancellation is confirmed, Les Mills+ does not renew your subscription or charge you again. Future recurring charges stop completely. Check your bank statements for the next 2-3 billing cycles to confirm. If you see a charge after your cancellation date, contact your bank and Les Mills+ support immediately with your cancellation confirmation email.
Your account data and history
Your Les Mills+ account, viewing history, saved workouts, and profile typically remain stored after cancellation. You can log back into your account after the paid period ends, but you cannot stream content unless you resubscribe. Stopee advises that if you want to permanently delete your account and all personal data, contact Les Mills support separately, as cancellation and data deletion are different processes.
Refund policy: will you get money back
Understanding Les Mills+ refund policy prevents disappointment after cancellation.
Standard refund policy for paid subscriptions
Les Mills+ does not offer refunds for unused time after you cancel. Once you've paid for a billing cycle, that payment is non-refundable even if you cancel on day one of a 30-day period. Cancellation only prevents future charges; it does not reimburse you for the current cycle.
Free trial refund eligibility
If you're still within your 14-day free trial and cancel before the trial ends, no charges appear on your account. You must cancel at least 24 hours before the trial period expires. After the 14 days pass, your first paid charge goes through and no refund is issued for that charge.
Equipment and merchandise purchases
If you've purchased physical items (workout gear, equipment) through Les Mills, those items have separate return windows (typically 14-30 days depending on region). Contact their support team directly to arrange a return for merchandise. Stopee emphasizes that subscription cancellation and merchandise returns are independent processes with different rules.
Common cancellation mistakes and how to avoid them
Cancelling feels straightforward until you realize you've made a small error that delays the process or causes continued billing.
Mistake 1: deleting the app without cancelling first
Many subscribers delete the Les Mills+ app, assuming this cancels their subscription. It doesn't. Deleting the app leaves your subscription active and your recurring charges continue. You must cancel through your payment platform (web, Apple ID, Google Play, or reseller) before deleting the app. Stopee recommends keeping the app installed until you receive cancellation confirmation.
Mistake 2: forgetting to cancel before the trial ends
Les Mills offers a 14-day free trial, but if you don't cancel before day 14 ends, your first paid charge appears automatically. Set a phone reminder for day 13 to cancel on time. If you miss the deadline and get charged, contact support immediately and request a refund as a trial period issue. While refunds aren't guaranteed, many companies issue one-time refunds for accidental trial charges.
Mistake 3: cancelling on the wrong platform
If you subscribed through Apple, cancelling through the web portal doesn't work. Apple and Google Play manage their own subscription systems separately from Les Mills. Always cancel through the exact platform where you subscribed. When in doubt, contact Les Mills support and ask: "Which platform manages my subscription?" Stopee advises taking a screenshot of your subscription confirmation email, which usually specifies where the charges originate.
Mistake 4: not keeping cancellation confirmation
After cancellation, you receive an email confirmation. Save this email, screenshot it, or print it. If your bank statement shows a charge after your cancellation date, you need this proof to dispute the charge with your bank. Without confirmation, your bank may reject your dispute.
Mistake 5: assuming access ends immediately
Access ends at the end of your paid billing period, not immediately after cancellation. Trying to use Les Mills+ on day 31 of a 30-day cycle generates an error, but this is normal. Don't panic or try to cancel again. Your subscription ended as scheduled.
Quick cancellation checklist
| Action | Status |
|---|---|
| Identify where you subscribed (web, Apple, Google Play, gym/reseller) | Not started |
| Log into the correct platform | Not started |
| Navigate to subscription or billing settings | Not started |
| Click "Cancel Subscription" and confirm | Not started |
| Save your cancellation confirmation email | Not started |
| Verify no charges appear on next billing date | Not started |
Pricing comparison: is les mills+ worth the cost in nigeria
Before you cancel, consider whether the service actually delivers value for your budget. Here's what typical Nigerian subscribers pay.
| Subscription type | Billing frequency | Estimated cost (NGN) | Best for |
|---|---|---|---|
| Free trial | 14 days | ₦0 | Testing the service |
| Monthly direct | Monthly | ₦2,500 - ₦4,000 | Short-term commitment |
| Annual direct | Yearly | ₦20,000 - ₦35,000 | Long-term users |
| Gym bundle | Varies | Included in membership | Existing gym members |
| Family plan | Monthly/Annual | ₦4,500 - ₦50,000 | Multiple users |
If you're paying more than ₦4,000 per month and using the service fewer than 4 times weekly, cancelling and exploring alternatives may save you money.
When to keep les mills+ and when to cancel
Cancellation isn't always the right choice. Evaluate honestly before you go through with it.
Reasons to keep your subscription
Keep Les Mills+ if you attend live or on-demand classes at least 3 times per week, have a supportive community within the app, or follow specific programs that fit your fitness goals. If the monthly cost fits comfortably within your budget and you look forward to logging in, keeping your subscription makes sense.
Strong reasons to cancel
Cancel if the recurring charge surprises you each month, you've stopped using the app for weeks, you've found a cheaper alternative, your financial situation has changed, or the content no longer motivates you. Many Nigerians cancel because fitness priorities shift or they discover free workout alternatives on YouTube or other platforms.
How to contact les mills support if cancellation stalls
If you follow the cancellation steps and encounter errors, or if charges continue after you cancel, escalate your issue to Les Mills support directly.
Official les mills contact channels
Visit the official Les Mills support portal or email their customer service team. Provide your account email, the date you submitted your cancellation request, and a screenshot of your confirmation email. Reference the Federal Competition and Consumer Protection Act and mention that you've already submitted a cancellation request. Most companies respond within 3-5 business days in Nigeria.
Escalating to the FCCPC in nigeria
If Les Mills ignores your cancellation request or refuses to stop charging you, file a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria. Include your cancellation confirmation, evidence of continued charges, and all communication with Les Mills. The FCCPC has authority to order refunds and penalties against companies that violate consumer protection law.
Why thousands of nigerians trust stopee for cancellation guidance
Cancelling subscriptions shouldn't feel confusing or risky. Stopee has helped thousands of Nigerian consumers cancel Les Mills+ and recover thousands of naira in unwanted charges. Our platform combines step-by-step cancellation instructions with legal consumer rights education, so you never feel powerless against a company that wants to keep your money.
Whether you're cancelling because your budget changed, fitness interests shifted, or you simply found a better service, Stopee empowers you to take action confidently. We've documented every platform, every mistake, and every escalation path. Visit Stopee.com today to access free cancellation guides for thousands of services operating in Nigeria, and join the thousands of empowered consumers who've reclaimed control of their subscriptions and their wallets.
Final reminder: your rights are protected in nigeria
Remember that you have a legal right to cancel any recurring subscription under Nigeria's Federal Competition and Consumer Protection Act. No company can force you to pay for a service you no longer want. If you encounter resistance, Stopee and the FCCPC stand behind your right to cancel. Act today, cancel confidently, and take back control of your financial commitments.