Manage Les Mills

How to cancel your les mills subscription in australia

What is les mills and why you might want to cancel

Les Mills is a global fitness brand that delivers instructor-led workout classes both in physical gyms and via a digital streaming platform called LES MILLS+. The service offers two main subscription tiers-Base and Premium-with flexible monthly or annual billing options. You access workouts on-demand from your home, or your local gym may licence Les Mills classes as part of their timetable.

The distinction matters for cancellation: Les Mills operates a direct-to-consumer digital subscription service separate from their club and gym partnership model. If you subscribed directly through their website or the LES MILLS+ app, your billing and cancellation process differs from members who access classes through a partner gym or third-party app store. At Stopee, we've helped thousands of consumers navigate these exact billing splits, and we know the difference can affect your refund rights and cancellation timeline.

You might want to cancel for several reasons: unexpected price increases, unused subscription credits, switching to a different fitness service, or simply reassessing your fitness priorities. Whatever your reason, Stopee is here to guide you through the cancellation process step-by-step.

How les mills subscriptions work

Les Mills subscriptions renew automatically on a monthly or annual cycle, depending on your chosen plan. Once you pay for a billing period, you retain access until that period ends-even if you cancel. The company's standard policy does not provide refunds for unused time after purchase, though Australian Consumer Law may offer protections in certain circumstances.

Third-party billing complicates this. If you subscribed through a partner gym, reseller, or in-app store (Apple, Google Play), that intermediary controls your billing relationship and renewal terms, not Les Mills directly. Your cancellation request and any refund claim must go to the party that charged your card.

Why cancellation timing matters

Cancelling early in your billing cycle means you lose access to paid content you've already purchased-money you cannot recover under standard Les Mills terms. However, cancelling just before your next renewal date costs you nothing extra and stops future charges immediately. Recording your renewal date is the single most important step to protect yourself.

Your cancellation options at a glance

Les Mills offers multiple paths to cancel, depending on how you subscribed and which platform you use.

Direct cancellation methods for les mills subscribers

The fastest option is online cancellation through your LES MILLS+ account-you control the process entirely and receive immediate confirmation. If you cannot access your account or prefer a documented paper trail, postal cancellation provides legal certainty, though it takes longer.

How to cancel your les mills subscription online

The online method is the quickest and most convenient way to cancel if you have direct LES MILLS+ access.

Step-by-step guide to online cancellation

1. Log in to your LES MILLS+ account on the official Les Mills website or mobile app using your email and password.
   • If you cannot remember your password, use the "Forgot Password" link to reset it before proceeding.
   • Ensure you are logged into the correct account-check your email address at the top of the dashboard.
2. Navigate to the "Account" or "My Account" section (usually found in the menu or settings icon).
   • On mobile apps, this is often under the user profile icon at the bottom or top right.
   • On desktop, look for "Account" or "Settings" in the top navigation.
3. Locate "Subscription" or "Subscription Details" within your account settings.
   • This section shows your current plan, renewal date, and billing history.
   • Verify the renewal date before cancelling so you know when your current period ends.
4. Select "Cancel Subscription" or a similar button (exact wording varies).
   • Les Mills may ask you to confirm the cancellation or offer a retention discount-you can proceed or accept an offer if it suits you.
   • Read any final prompts carefully; do not click "reactivate" or "pause" unless that is your intention.
5. Confirm the cancellation in the final popup or page.
   • A confirmation message or email will arrive within minutes.
   • Screenshot or save this confirmation with the date, time, and confirmation number for your records.
6. Check your email inbox (including spam and promotions folders) for a confirmation email from Les Mills.
   • This email serves as proof of cancellation and should state your final access date.
   • If you do not receive an email within one hour, return to your account settings and verify the cancellation status.

Pro tip: Take a screenshot of the cancellation confirmation page and forward the confirmation email to yourself or to your records folder. If a dispute arises later-for example, an unexpected renewal charge-this documentation is invaluable.

Warning: Some users report that cancelling online does not immediately block future charges if the renewal date is within days. Log back into your account 24 hours later to verify the subscription status shows "Cancelled" rather than "Active." If it still shows active, contact Les Mills support immediately.

Cancelling via email or support contact

If the online option is unavailable or you want a written record, email cancellation is reliable and creates documentation.

1. Visit the Les Mills Australia support or contact page on their official website.
   • Look for "Contact Us," "Help," or "Support" in the footer or main menu.
   • Locate an email address for account or subscription queries (typically support@lesmills.com or similar).
2. Compose a clear, concise email with the subject line: "Cancellation request for [Your email address associated with the account]."
   • Include your full name, email address, and account number (if you have it).
   • State the date you wish the cancellation to take effect (usually immediately or at the next renewal date).
   • Keep the email brief and professional; do not vent frustrations, as this can slow processing.
3. Send the email and retain a copy in your sent folder.
   • Do not delete the email thread; you may need it as proof later.
4. Wait for a response within 2 to 5 business days.
   • Les Mills should reply with confirmation and your final access date.
   • Forward this response to yourself or save it to a secure folder immediately.
5. Verify the cancellation after 7 days by logging into your account and checking the subscription status.
   • If the subscription still shows active, reply to the confirmation email or contact support again.

Pro tip: Send your cancellation email on a Monday or Tuesday to ensure faster processing; emails sent on Friday afternoon may not be reviewed until the following week.

How to cancel if you subscribed through a partner gym or app store

If your Les Mills subscription is billed through a gym membership, Apple App Store, Google Play, or another third-party platform, you must cancel with that intermediary, not directly with Les Mills.

Cancelling through your gym or fitness club

Many Australian gyms offer Les Mills classes as part of membership or as an add-on subscription.

1. Log into your gym's member portal or mobile app.
   • Look for "My Membership," "Add-ons," "Services," or "Subscriptions."
2. Find the Les Mills add-on or subscription within your membership settings.
   • Note the renewal date and any cancellation fees or notice periods required by your gym.
3. Select "Cancel," "Remove," or "Unsubscribe" next to the Les Mills entry.
   • Some gyms require you to contact member services directly instead of offering an online option.
4. Confirm the cancellation and request a written confirmation email.
   • Save this email as proof.
5. Verify the cancellation after 3 business days by logging back in or requesting a membership summary from your gym.

Warning: Cancelling your Les Mills add-on does not cancel your gym membership unless you explicitly request that as well. Keep both separate in your mind.

Cancelling an apple app store subscription

1. Open the Apple App Store on your iPhone or iPad.
   • On iPhone: tap your profile icon (top right), then "Subscriptions."
   • On iPad: swipe from the top right corner to access your account, then tap "Subscriptions."
2. Scroll down and find "LES MILLS+" or "Les Mills On Demand."
   • Tap the subscription name to view details.
3. Tap "Cancel Subscription" or "Edit Subscription."
   • If "Edit" appears, look for a "Cancel" or "Delete" option within that menu.
4. Confirm the cancellation.
   • Apple will send you a confirmation email within minutes.
5. Check your email for the Apple confirmation.
   • The email confirms your access ends on a specific date-your current billing period end.

Pro tip: If you share your Apple ID with family members, check that only your subscription is cancelled, not theirs. Ask Apple support to restrict access to your subscription alone if needed.

Cancelling a google play subscription

1. Open the Google Play Store on your Android phone.
   • Tap your profile icon (top right) and select "Payments and subscriptions."
2. Tap "Subscriptions."
   • You will see all active subscriptions tied to your Google account.
3. Find and tap "LES MILLS+" or "Les Mills On Demand."
   • Verify the renewal date and plan tier before proceeding.
4. Tap "Cancel Subscription."
   • Google may show a cancellation survey or offer a discount; you can skip these.
5. Confirm the cancellation.
   • Google will send a confirmation email to your Gmail address.
6. Save the confirmation email in a dedicated folder for future reference.

Warning: Do not uninstall the LES MILLS+ app from your phone thinking that cancels the subscription-it does not. You must explicitly cancel the subscription in the Google Play Store or App Store settings.

What happens after you cancel

Cancelling is only the start of your transition away from Les Mills; understanding what comes next protects your access and prevents unwanted charges.

Your access after cancellation

You retain full access to all LES MILLS+ content until the end of your current paid period. If your renewal was scheduled for 15 September and you cancel on 1 September, you can use the service through 14 September at no extra cost. On 15 September, your access ends and your subscription terminates.

Some users mistakenly believe cancellation removes access immediately-it does not. You paid for that time, and Australian Consumer Law supports your right to use what you have purchased.

Billing after cancellation

Once your current billing period ends, Les Mills will not charge you again. No renewal payment should appear on your card or bank statement. If a charge arrives after your stated final access date, this is a billing error and you should dispute it immediately (see "Your refund and dispute rights" below).

Monitor your bank or credit card statement for 30 days after the final access date. Set a phone reminder for one week after cancellation to double-check your online account status. Stopee recommends this simple step to thousands of consumers cancelling subscriptions across all platforms.

Reactivating your subscription

You can reactivate your Les Mills subscription at any time by logging back in and selecting "Reactivate" or "Resume" from your account settings, or by subscribing fresh. Some subscribers pause their account temporarily rather than cancelling fully; if that is your goal, check whether Les Mills offers a "pause" feature (some services do, others do not).

Your refund and dispute rights in australia

Les Mills' standard terms state no refunds are issued for unused subscription time after purchase. However, Australian Consumer Law provides statutory guarantees that override this contractual clause in certain situations.

What australian consumer law guarantees

The Australian Consumer Law (ACL), enforced by the Australian Competition and Consumer Commission (ACCC), guarantees that services must be supplied as promised and be of acceptable quality. If Les Mills fails to deliver what you paid for-for example, the service is consistently unavailable, content is not as described, or the platform is completely non-functional-you may be entitled to a refund, replacement, or compensation, regardless of what the terms and conditions state.

You cannot use the ACL to refund a subscription simply because you changed your mind or no longer want it. However, if the service is faulty, misrepresented, or unfit for purpose, the ACL gives you leverage.

Requesting a refund for service failures

If you believe your Les Mills subscription failed to meet legal standards, follow these steps:

1. Document the problem: take screenshots, record dates and times when the service failed, and note specific content that was unavailable.
   • For example: "App crashed on three occasions; unable to access live classes on 12 August 2024."
2. Contact Les Mills support in writing (email or post) and explain the fault clearly.
   • Include your documentation and state that you are making a claim under the Australian Consumer Law.
   • Request a refund or credit within 14 days.
3. Wait for their response.
   • If they refuse or do not respond within 14 days, proceed to step 4.
4. Lodge a complaint with the ACCC or your state's fair trading authority.
   • The ACCC website (accc.gov.au) provides a complaint form.
   • Include your documentation, Les Mills' response, and a clear description of how the service failed to meet legal standards.
5. The authority will investigate and may compel Les Mills to refund you if a breach is found.

Pro tip: Save screenshots and emails immediately when problems occur. Do not wait weeks to report issues, as time-sensitive evidence strengthens your case.

Disputing charges with your bank

If Les Mills charged your card after you cancelled, or if a charge appeared without authorisation, contact your bank or credit card issuer immediately.

1. Call your bank's dispute or fraud line (number is on the back of your card).
   • Explain that the charge was unauthorised or that you cancelled and were still charged.
   • Provide the cancellation confirmation email and your account screenshots as evidence.
2. Complete the dispute form your bank provides.
   • Include copies of all documentation.
3. Your bank will investigate and, if they agree the charge was incorrect, reverse it and issue a credit within 10 to 30 days.
   • Request a reference number for the dispute so you can track progress.
4. If Les Mills disputes the reversal, your bank will contact you for further evidence-provide it promptly.

Pro tip: Keep all cancellation confirmations, emails, and screenshots until the charge-back is complete and settled. Do not delete anything.

Common cancellation mistakes to avoid

Cancelling a subscription sounds simple, but small oversights can lead to continued charges, lost refund opportunities, or access disputes.

Mistake 1: uninstalling the app instead of cancelling the subscription

Your app is just the portal to the service; removing it does not end your subscription. Les Mills continues to bill your card even if the app no longer appears on your phone. Always cancel within the app settings, not by deleting the app.

Mistake 2: ignoring the renewal date

Many people cancel just after paying, meaning they lose weeks of paid access they cannot recover. Check your renewal date before cancelling. Ideally, cancel within 7 days of your renewal-just before the next charge hits your card. Set a calendar reminder for one week before renewal so you do not forget.

Mistake 3: cancelling through the wrong channel

If you subscribed through an app store but try to cancel directly on Les Mills' website, your cancellation will not process. Identify exactly where you signed up, then cancel through that same channel. Check your email receipt; it should tell you which platform charged you.

Mistake 4: not saving confirmation proof

If you cancel and later dispute a charge, you need written proof. Screenshot confirmation pages and save all emails. Stopee advises every consumer to create a cancellation folder in their email or phone with all confirmations saved permanently.

Mistake 5: failing to verify cancellation took effect

Log back into your account 24 to 48 hours after cancelling. Verify the subscription status shows "Cancelled" or "Inactive" rather than "Active." If it still shows active, contact support immediately. Do not assume cancellation worked simply because you clicked a button.

Pricing and plan comparison

Understanding what you are paying for helps you decide whether to cancel or switch plans.

Note: Prices are approximate and vary by promotion, region, and billing partner. Always verify your exact plan rate in your account settings before deciding to cancel.

If cost is your concern, check whether Les Mills offers a cheaper tier or a pause option before cancelling entirely. Sometimes downgrading beats cancelling outright if you think you might return later.

How stopee helps you cancel with confidence

At Stopee, we specialise in helping Australian consumers cancel unwanted subscriptions quickly and legally. Our guides, like this one, walk you through every step-from identifying your cancellation method to disputing wrongful charges. We also connect you with consumer rights resources, such as the ACCC and state fair trading offices, so you know exactly where to escalate if a company refuses to honour your cancellation.

We have helped thousands of Australians cancel services including fitness memberships, streaming platforms, and software subscriptions. We understand the frustration of unexpected renewals and the relief of a cleanly processed cancellation. That is why Stopee remains committed to making cancellation transparent, affordable, and achievable for everyone.

Your next steps and contact information for les mills

You are now ready to cancel confidently. Here is your action checklist before you go.

Cancellation checklist

• Record your current renewal date (check your account or last email receipt).
• Identify where you subscribed (Les Mills website, app store, or gym).
• Choose your cancellation method (online is fastest; email creates a written record).
• Complete the cancellation steps above, paying special attention to confirmation messages.
• Save and screenshot the confirmation page and email immediately.
• Log back in 24 to 48 hours later to verify "Cancelled" status.
• Monitor your bank statement for 30 days after your final access date to confirm no renewal charge.
• Keep all cancellation proofs in a dedicated folder for one year.

Les mills australia contact details

Postal address (for written cancellation requests):

Les Mills
PO BOX 3998
Manuka ACT 2603

Physical office address:

Les Mills
38 Thesiger Court
Deakin ACT 2600

For support queries, email support@lesmills.com or visit the Les Mills support portal on their official website. Stopee recommends keeping contact details handy in case you need to escalate a dispute or request documentation after cancellation.

Escalation contacts for australian consumer disputes

If Les Mills refuses to honour your cancellation or wrongfully charges you after cancellation:

• Australian Competition and Consumer Commission (ACCC): accc.gov.au or call 1300 135 552
• Your state or territory fair trading office: Search "[Your state] fair trading" to find contact details.
• Your bank or card issuer: For charge-back disputes, call the number on your card.

Conclusion: take control of your subscriptions today

Cancelling your Les Mills subscription is straightforward when you follow clear steps and keep proper documentation. Whether you cancel online, by email, or through a third-party platform, the key is to act decisively, verify the cancellation, and monitor your bank statement afterwards. Stopee has helped thousands of consumers cancel subscriptions across Australia, and we know that empowering you with knowledge and practical steps is the fastest path to peace of mind.

You control your money and your fitness choices. If Les Mills no longer serves your goals, cancelling cleanly is your right-and your responsibility is to ensure it sticks. Use this guide, follow the checklist, and do not hesitate to escalate to the ACCC or your bank if a company refuses to honour your cancellation request. Stopee is here to support that journey every step of the way.