Manage Les Mills

How to cancel les mills and stop unwanted charges in the philippines

What les mills is and why you might want to cancel

Les Mills is a global fitness brand that offers workout streaming through LES MILLS+, a subscription service with on-demand video classes available on web and mobile apps. You're not paying for gym access in the Philippines-you're paying for digital workout content delivered to your device.

The company started in New Zealand in 1968 and has built its reputation on fitness programs like BODYPUMP, BODYCOMBAT, and BODYSTEP. When you subscribe, you're buying recurring access to over 2,000 workout videos, structured programs, and downloadable content. The problem many Philippine users face: auto-renewal charges keep coming unless you cancel before your next billing date.

How the subscription model works

Les Mills operates on a simple auto-renewal system. You sign up, get a 14-day free trial if you're new, and then your account automatically converts to a paid plan unless you cancel before the trial ends. The company charges upfront for each billing period, and your access continues until that paid period expires-even if you cancel mid-month.

This is the critical detail: cancellation stops future charges, but does not refund unused days in your current billing cycle. If your next billing date is April 20 and you cancel on April 10, you still lose those 10 days of paid access. Knowing your exact billing date before you cancel saves frustration.

Pricing and plan options for philippines users

Les Mills publishes prices in USD, but Philippine users can expect approximate PHP conversions through their payment method. The two main plans are the Base plan and the Premium plan, each with different access levels to the workout library.

The exact PHP amount depends on your exchange rate and payment method (direct card, App Store, or Google Play). Most users find the Premium plan worth comparing to the Base plan if fitness is a priority, but if you're cancelling because the service isn't for you, plan costs become irrelevant once you know how to exit.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel digital subscriptions. Les Mills must honor cancellation requests and stop charging your account once the request is confirmed.

What the law says about auto-renewal and cancellation

Philippine consumer law requires that subscription services clearly disclose the auto-renewal terms before you purchase. The law also requires that cancellation be as easy as the sign-up process. If Les Mills made it simple to subscribe but made cancellation difficult, that violates your consumer rights.

You have the right to cancel without penalty, provided you do so before your next billing date. You do not automatically get a refund for unused time in your current billing period, unless Les Mills offers one voluntarily or you dispute an unauthorized charge through your bank.

When to escalate to consumer protection authorities

If Les Mills continues charging you after you cancel, or if the company refuses to process your cancellation request, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. Stopee recommends documenting all cancellation attempts, screenshots of confirmation pages, and correspondence with customer support before escalating.

The DTI has authority to investigate unfair practices and order refunds. Keep records of every email, chat transcript, and proof of cancellation you submit. This evidence is your shield if the company disputes your claim.

How to cancel les mills on the website

If you subscribed directly on the Les Mills website (not through App Store or Google Play), you cancel the same way on their account portal.

Step-by-step website cancellation

The website cancellation process takes about two minutes if you follow the exact path. Log in with your email and password, navigate to the subscription settings, and confirm the cancellation. Save proof immediately-this is non-negotiable.

1. Go to Les Mills website and log in with your email and password
   • If you forget your password, use the password reset link on the login page
2. Click on "My Account" or your profile icon
   • This may be in the top right corner or in a dropdown menu
3. Select "Subscription Details" or "Billing"
   • This section shows your current plan, next billing date, and payment method
4. Find the "Cancel Subscription" button and click it
   • Les Mills may ask why you're cancelling-you can skip this or provide feedback
5. Confirm the cancellation in the popup or follow-up screen
   • Read the confirmation carefully; it should state your access ends on a specific date
6. Take a screenshot of the confirmation page showing the cancellation date
   • Email this screenshot to yourself or save it to your phone immediately
7. Check your email for a cancellation confirmation message from Les Mills
   • File this email in a folder labeled "Cancellations" for future reference

Pro tip: After you cancel on the website, log out and log back in within 24 hours to verify your subscription shows as "cancelled" or "active until [date]". Some users cancel but the account still appears active, which signals a processing delay. If it still shows as active after 3 days, contact support with your cancellation screenshot.

What to do if the website cancellation button is missing

Some users report that the "Cancel Subscription" button doesn't appear in their account. This usually happens if your subscription is managed through a third-party platform (App Store, Google Play, Amazon) rather than directly on the website. In this case, you must cancel through that platform, not the website.

Check your account page carefully: look for text that says "Your subscription is managed by [Apple/Google/Amazon]." If you see this, skip the website method and follow the app-specific cancellation steps below.

How to cancel les mills on apple (iPhone and iPad)

If you subscribed through the Apple App Store, you manage your subscription in the App Store settings, not on the Les Mills website.

Cancelling on iPhone or iPad

Apple handles the billing and the cancellation, so the Les Mills website won't have a cancel option. You'll use the Settings app on your device to end the subscription.

1. Open the "Settings" app on your iPhone or iPad
   • It's the grey app with gears-usually on your home screen
2. Tap your Apple ID name at the top of Settings
   • This may say "Apple ID, iCloud, Media & Purchases" at the top
3. Select "Subscriptions"
   • This shows all active subscriptions tied to your Apple ID
4. Find "Les Mills" or "LES MILLS+" in the list and tap it
   • If you see multiple subscriptions, check the renewal date to find the right one
5. Tap "Cancel Subscription" or "Edit"
   • The button text may vary depending on your iOS version
6. Confirm the cancellation
   • Apple will show you the access end date; this is your final day of access
7. Take a screenshot showing "Subscription Cancelled" or the access end date
   • Save this to your photos or email it to yourself

Warning: Do not delete the Les Mills app from your device after cancelling. Deleting the app does not cancel the subscription-only the steps above do. Deletion might actually prevent you from accessing your remaining paid content during your final month.

How to cancel les mills on google play (Android)

Android users who subscribed through Google Play manage cancellation in the Google Play Store app, not on the Les Mills website or the fitness app itself.

Cancelling on your android device

Google Play is where your billing method is linked, so that's where you cancel. The process is straightforward but requires you to find the right menu option.

1. Open the "Google Play Store" app on your Android phone or tablet
   • It's usually on your home screen; the icon is a triangle made of colours
2. Tap the profile icon in the top right corner
   • This may be your photo or initials in a circle
3. Select "Manage subscriptions"
   • This shows every active subscription on your Google account
4. Tap "Les Mills" or "LES MILLS+" from the list
   • Check the renewal date to make sure it's the right subscription
5. Tap "Cancel subscription"
   • Google may ask why you're cancelling; you can skip this question
6. Confirm the cancellation by tapping "Yes, cancel" or similar
   • Google will confirm your access ends on a specific date
7. Take a screenshot of the confirmation screen
   • This is proof your cancellation was processed

Pro tip: If you recently switched from iPhone to Android, check both Apple Settings and Google Play Store to make sure you don't have duplicate subscriptions. Some users accidentally maintain subscriptions on two platforms, creating double charges.

What happens after you cancel

Cancellation doesn't mean immediate loss of access-you get to keep using Les Mills until your paid period expires, but no new charges will be added after that date.

Your access timeline after cancellation

Once you cancel, your account enters a "cancelled but active" state. You retain full access to all workouts, programs, and downloaded content until your paid billing period ends. After that final date, your account becomes inactive and you can no longer stream or download content.

Many users appreciate this model because they get full value for their final payment. You're not locked out immediately; you simply stop renewing. Mark your calendar with the access end date so you don't assume the service is still active after it expires.

Retaining your workout data and progress

Before your access ends, download any workout videos you want to keep offline. Les Mills allows downloads on the Premium plan, so take advantage of this during your final month. Export any progress notes or custom playlists you created-these may not transfer if you rejoin later.

Stopee recommends taking screenshots of your workout history and achievements. Once the account deactivates, retrieving this data becomes difficult. Spend 10 minutes during your final week capturing what matters to you.

Refunds and what you should expect

Les Mills does not offer pro-rated refunds for unused time in your current billing period. This means if you cancel on day 5 of a 30-day cycle, you forfeit the remaining 25 days without compensation.

When les mills might offer a refund

Refunds are rare but possible in these scenarios:

• You cancelled within 14 days of your trial ending and you were charged without authorization
• You cancelled but were charged again after the cancellation confirmation
• A billing error resulted in duplicate charges on your card
• Your bank disputes the charge on your behalf

If you're owed a refund under any of these conditions, contact Les Mills support via email or live chat with your cancellation screenshot and the unauthorized charge date. Provide your order number, billing date, and the exact amount overcharged.

Disputing charges through your bank

If Les Mills refuses to refund an unauthorized post-cancellation charge, file a dispute (chargeback) with your bank or credit card company. Provide the bank with your cancellation confirmation screenshot and copies of support emails. Most financial institutions in the Philippines side with the customer when clear proof of cancellation exists.

Stopee advises documenting every interaction: screenshots, email timestamps, chat transcripts, and bank statements. This evidence is your leverage in any dispute. The bank takes disputes seriously when you provide complete records.

Common mistakes when cancelling les mills

Many Philippine users cancel incorrectly and end up confused or charged again. These mistakes are frustrating but avoidable with the right knowledge.

Mistake 1: cancelling on the wrong platform

This is the most common error. You subscribed through Google Play but attempted to cancel on the website. The website cancellation doesn't work because your subscription isn't managed there-it's managed by Google. You end up thinking you've cancelled when you haven't, and the charges keep coming.

Prevention: Before you cancel, verify where you subscribed. Check your bank statement or credit card: does it show a charge from "Les Mills," "Apple," or "Google"? That tells you the correct cancellation platform. Log into each platform (website, App Store, Google Play) and check which one shows your active subscription. Cancel on the platform where it's actually active.

Mistake 2: not saving your cancellation confirmation

You click "cancel," see a confirmation screen, and close the browser. Weeks later, you're charged again. You have no proof you ever cancelled because you didn't save the confirmation. Les Mills support asks for proof, and you have none.

Prevention: Take a screenshot before closing the confirmation page. Email it to yourself. Save it to your phone's photo library. This takes 20 seconds and protects you completely. Stopee has helped thousands of consumers cancel services successfully, and every one of them kept their confirmation screenshot.

Mistake 3: ignoring the access end date

You cancel but don't note when your paid access actually expires. Two months later, you try to log in expecting access and are surprised it's gone. Or, you assume access ends immediately when it doesn't.

Prevention: Write down your access end date in your phone calendar. Set a reminder for one day before that date. This prevents confusion and gives you time to download or save any final content.

Checklist before you cancel les mills

Use this checklist to ensure a clean cancellation:

When to contact support and how to escalate

Most cancellations work smoothly, but if you hit a snag, know how to reach Les Mills support and what to do if they don't respond.

Contacting les mills support

Les Mills offers support via email and live chat on their website. Use email for cancellation issues because it creates a timestamped record. Write a clear message: include your email address, subscription details, and the exact issue (e.g., "I cancelled on [date] but was charged on [date]").

Expect a response within 2-3 business days. If you don't hear back, follow up. Stopee recommends using live chat for immediate assistance if the website button is broken or your cancellation page won't load. A support agent can manually process the cancellation and send you confirmation.

If les mills refuses to cancel

This is rare, but it happens. Some users report support denying cancellation requests with vague explanations. Your recourse is clear: file a complaint with the Department of Trade and Industry (DTI).

The DTI Consumer Protection Group investigates unfair cancellation practices and can order refunds or penalties. Your evidence (cancellation screenshots, email exchanges with support, billing statements) is critical. Stopee advises filing a DTI complaint within 30 days of the issue for the strongest case.

Comparison table: when to cancel les mills

This table helps you decide whether cancellation makes sense for your situation:

Contact information and escalation address

Les Mills does not publish a dedicated cancellation mailing address for Philippine users. The company's global customer support operates primarily through online channels: email and live chat on their website.

For support inquiries, visit the Les Mills support page and select your region. You can also try emailing support@lesmills.com (verify the correct address on their website before sending).

If you need to escalate, contact the Department of Trade and Industry Consumer Protection Group in the Philippines. The DTI accepts complaints about unfair subscription practices and unauthorized charges. Filing a DTI complaint creates an official record and puts pressure on Les Mills to respond.

Stopee has helped thousands of consumers cancel subscriptions and resolve billing disputes successfully. Whether you're cancelling Les Mills because the service isn't for you or because unexpected charges appeared on your card, the steps above protect you. Document your cancellation, verify it worked, and save your proof. You've got this-and Stopee.com is here to help you navigate cancellations with confidence whenever you need it.