Manage Les Mills On Demand

How to cancel les mills on demand in the philippines and stop recurring charges

What is les mills on demand and why you might need to cancel

Les Mills On Demand, rebranded as LES MILLS+ on many support pages, is a streaming fitness subscription from Les Mills, the New Zealand company behind BODYPUMP, BODYCOMBAT, RPM, and BODYBALANCE programs. The service charges you monthly or annually on a recurring basis, meaning your subscription renews automatically at the end of each billing cycle unless you take action to cancel.

For subscribers in the Philippines, the sign-up process feels straightforward, but the cancellation path often stays hidden. You pay in US dollars (converted to Philippine pesos at your bank's rate), and if you do nothing, the charges continue. This is where Stopee steps in to help you navigate the process with clarity and confidence.

How much you pay and what you get

The Premium Monthly Membership costs $19.99 (approximately ₱1,129 depending on exchange rates), and the Premium Annual Membership costs $169.99 (approximately ₱9,604). Both plans give you full access to thousands of live and on-demand workouts across strength, cardio, cycling, dance, mobility, and core training.

New subscribers also get a 14-day free trial. However, the terms require you to cancel at least 24 hours before the trial ends to avoid automatic charging. If you miss this window, your account converts to a paid subscription immediately.

Why you should cancel now if you are not using it

If you signed up during a promotional period, tried the service, and found it did not fit your routine, you are losing money every month. The longer you delay canceling, the more charges appear on your bank statement or card. Stopee recommends acting within 48 hours of deciding to cancel, especially if your next billing date is within 7 days.

Your consumer rights when canceling fitness subscriptions in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel subscription services. Under this law, merchants must honor cancellation requests without unreasonable delay, and they cannot charge you after you have canceled.

What the law says about your cancellation rights

The Consumer Act requires that cancellation be processed in a timely manner. If a company continues to bill you after you have canceled, you have grounds to dispute the charges with your bank or payment provider. Additionally, if Les Mills On Demand does not provide a clear, easy cancellation path, that may violate consumer protection standards under the Act.

You also have the right to request a refund for charges incurred after your cancellation request was submitted, if the company failed to stop billing you promptly. The Bureau of Trade Regulation and Consumer Protection (BTRCP) under the Department of Trade and Industry handles complaints if Les Mills On Demand refuses to honor your cancellation.

How to escalate if the company does not cancel your subscription

If you cancel through the official channels and Les Mills On Demand continues to charge you, contact your bank immediately and dispute the transaction. At the same time, save all email confirmations and screenshots of your cancellation request, then file a complaint with the BTRCP if the issue is not resolved within 14 days.

Stopee advises keeping copies of all communications, including support emails and account screenshots, because these documents strengthen your case if you need to escalate to your financial institution or a regulatory body.

Where you subscribed matters: choose the right cancellation method

Your cancellation method depends on whether you signed up through the Les Mills website, the Apple App Store, or Google Play. Using the wrong channel is the single biggest reason people fail to cancel properly.

Identify where you subscribed

Check your email for the original sign-up confirmation. The email will tell you whether you created an account on lesmills.com, subscribed via the App Store (if you use iPhone or iPad), or subscribed via Google Play (if you use an Android phone). If you see an email from Apple or Google, you subscribed through their platform, not directly through Les Mills.

You can also log into your iTunes account or Google Play account and look under Subscriptions to see all active payments. This tells you immediately where the billing happens.

Why canceling in the wrong place fails

If you subscribed through the App Store but you cancel on the Les Mills website, the subscription stays active on Apple's servers. Your card still gets charged. The reverse is also true: if you subscribed on lesmills.com directly and you cancel on Google Play, nothing happens because your subscription is not linked there. Stopee has seen hundreds of cases where users canceled in the wrong location and spent weeks fighting duplicate charges.

How to cancel les mills on demand step by step

Follow the instructions for the platform where you signed up. Each path takes 2-5 minutes.

Cancel if you subscribed on the les mills website (lesmills.com)

1. Go to lesmills.com and log into your account using your email and password.
   • If you forgot your password, click "Forgot password" and reset it using the link sent to your email.
2. Navigate to your account settings or "My Account" menu (usually found in the top-right corner or under a profile icon).
   • Look for a section labeled "Subscriptions," "Billing," or "Membership."
3. Find your active subscription and click "Manage Subscription" or "Cancel Subscription."
   • Do not click "Pause" if you see that option; "Pause" temporarily stops your access but charges continue.
4. Select your reason for cancellation from the dropdown menu (optional, but Les Mills may use this to offer discounts).
   • You can skip the reason if you prefer not to share.
5. Click "Confirm Cancellation" or "Cancel Subscription" to finalize.
   • Warning: Some versions of the site ask you to confirm a second time. Do not miss this final confirmation step.
6. You will see a confirmation message on screen, and you should receive a confirmation email within 5 minutes.
   • Pro tip: Screenshot this confirmation or save the email immediately, because this is your proof of cancellation.

Cancel if you subscribed through the apple app store

1. Open the App Store on your iPhone, iPad, or Mac.
   • Do not open the Les Mills app itself; you must use the App Store app.
2. Tap your profile icon in the top-right corner (usually a photo or initials).
   • On Mac, click your name in the top navigation bar instead.
3. Select "Subscriptions" from the menu.
   • You will see a list of all your active subscriptions.
4. Find "Les Mills On Demand" or "LES MILLS+" in the list and tap it.
   • If you subscribed years ago, the service name might appear slightly differently.
5. Tap "Cancel Subscription" or "Edit Subscription."
   • A popup will confirm that you want to cancel; confirm your choice.
6. Apple will show you a cancellation confirmation, and you will lose access at the end of your current billing period.
   • Warning: Apple gives you access until the end of the billing cycle, even after you cancel. This is not a bug; it is intentional and standard. You will not be charged again after the current period ends.

Cancel if you subscribed through google play

1. Open Google Play on your Android device or visit play.google.com on your computer.
   • If using the app, tap your profile icon in the top-right corner.
   • If using the web, click your profile icon and select "Payments and subscriptions."
2. Tap or click "Manage subscriptions."
   • You will see all active subscriptions linked to your Google account.
3. Find "Les Mills On Demand" or "LES MILLS+" and tap it.
   • Use the search feature if the list is long.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google will ask for your reason; you can skip this or select a reason.
5. Confirm the cancellation by tapping "Cancel subscription" again.
   • Pro tip: Google Play sends a confirmation email to the email address linked to your Google account. Save this email as proof.
6. Your subscription will end at the next billing date, and you will not be charged again.
   • You keep access until that date expires.

What happens after you cancel your subscription

Cancellation does not mean instant deletion; it means you will not be charged again after your current billing period ends.

Your access timeline after cancellation

Once you cancel, you can still use Les Mills On Demand until the end of your current billing cycle. If you were charged on the 15th of the month and you cancel on the 20th, you keep full access until the 15th of the next month. After that date, the app will prompt you to renew or your login will stop working.

If you cancel during a free trial, your access ends immediately when the 14-day period finishes (or whenever the trial was set to end).

Check your bank or card statement

After your billing cycle ends, verify that no new charge appears on your statement. If Les Mills On Demand charges you again after your confirmed cancellation, contact your bank within 30 days and dispute the transaction as unauthorized. Stopee recommends setting a calendar reminder for 5 days after your cancellation date to check your statement.

If you discover a charge that occurred after your cancellation, contact Les Mills support at support@lesmills.com immediately with a screenshot of your cancellation confirmation and your bank statement showing the unwanted charge.

Refunds and what you can recover

Refunds for fitness subscriptions in the Philippines depend on how recent the unwanted charge is and whether you qualify under consumer protection law.

When you can request a refund

If you canceled correctly and Les Mills On Demand continued to charge you after your billing cycle ended, you can dispute those charges with your bank. The Consumer Act of the Philippines gives you 30 days from the unauthorized charge date to dispute it through your financial institution.

If you subscribed and changed your mind within the first few days, contact Les Mills support at support@lesmills.com and explain that you no longer use the service. Some merchants offer courtesy refunds for subscriptions less than 7 days old, though this is not guaranteed. Stopee advises being polite and honest; you have a better chance of a goodwill refund if you ask early.

Charges you cannot refund after cancellation

Once your cancellation is confirmed, you are not entitled to a refund for the current billing period. For example, if you canceled on the 20th of the month but were charged on the 15th, that charge is final and non-refundable under standard subscription terms. However, you will not be charged on the 15th of the next month.

Common mistakes that prevent cancellation from working

Many subscribers think they have canceled successfully, only to discover a charge 30 days later. These mistakes are frustrating, but they are easy to avoid once you know them.

Mistake 1: canceling in the wrong place

You subscribed on the App Store but canceled on the Les Mills website. Your subscription is still active on Apple's servers. The billing loop never broke. Check your original sign-up email to confirm the correct platform, then cancel there.

Mistake 2: pausing instead of canceling

Les Mills offers a "Pause Subscription" option that temporarily stops your access but keeps your subscription active. Charges continue during the pause. If you see a Pause button, ignore it unless you plan to return. Always click "Cancel" instead.

Mistake 3: forgetting to confirm cancellation a second time

The Les Mills website sometimes asks you to confirm cancellation twice. If you click "Cancel Subscription" but do not click the final confirmation popup, your subscription is still active. Always look for a second confirmation step.

Mistake 4: not saving your confirmation

If you do not keep proof of your cancellation and a charge appears, you have no documentation to show your bank. Take a screenshot of the cancellation confirmation screen and save the email Les Mills sends you. Stopee recommends creating a folder on your phone called "Cancellations" where you keep copies of all subscription cancellations.

Mistake 5: canceling too close to renewal

If your billing date is tomorrow and you cancel today, the charge might still go through because the system processes charges a few hours before the official renewal date. Cancel at least 3-5 days before your renewal to ensure the charge is blocked.

How to avoid falling back into les mills on demand

Once you cancel, Les Mills may send you promotional emails offering discounts to return. You do not have to respond to these, and clicking a discount link does not automatically reactivate your subscription.

If you want to prevent accidental reactivation, ask Les Mills support to mark your account as canceled and ineligible for auto-reactivation. Email support@lesmills.com and say: "I have canceled my subscription. Please mark my account so it cannot be automatically reactivated if I accidentally log in."

You can also delete the Les Mills app from your phone to reduce the temptation to browse and accidentally renew. If you decide to return later, you can always reinstall and sign up again.

Cheaper or free fitness alternatives you can use instead

If price is your main reason for canceling, consider these options that cost less or nothing:

• Nike Training Club (free) - hundreds of workouts including strength, cardio, mobility, and yoga, no login required for basic access.
• YouTube fitness channels (free) - search "Les Mills workouts" or specific classes like "BODYPUMP" to find free uploads.
• Fitness On Demand (often free with internet provider or gym membership) - check your broadband plan or gym contract.
• ABC Trainerize (free tier available) - personalized workout suggestions and tracking.
• Local Philippines gyms - often offer cheaper monthly rates (₱1,500-₱2,500) than Les Mills annual plans, plus community access.

Your cancellation checklist before and after

Use this checklist to confirm you have completed every step correctly.

Summary: take action today with stopee

Canceling Les Mills On Demand takes 5 minutes, but skipping a step can cost you hundreds of pesos in unwanted charges. Remember: your platform matters, confirmation is proof, and your bank is your backup if something goes wrong.

The Consumer Act of the Philippines protects your right to cancel without penalty, and Stopee is here to remind you that you are in control of your subscriptions. If you followed these steps and Les Mills still charged you, dispute the charge with your bank and file a complaint with the BTRCP if necessary.

Thousands of consumers in the Philippines use Stopee to confidently cancel subscriptions, recover refunds, and avoid hidden charges. Whether you are canceling fitness apps, streaming services, or insurance plans, Stopee has helped thousands of consumers cancel cleanly and keep their money. Visit Stopee.com today to learn how to cancel other subscriptions and take back control of your spending.

How to contact les mills support if you need help

If you run into problems canceling through the self-service methods above, reach out to Les Mills directly.

Contact information for les mills in the philippines

Email: support@lesmills.com

Support form: Visit the Contact Us page on the Les Mills support website (support.lesmillsondemand.com) and submit your inquiry there. Response time is usually 24-48 hours.

When you contact them, include:

• Your account email address
• A screenshot of your subscription page (if you have access)
• The date you signed up and the platform (web, App Store, or Google Play)
• Your next billing date
• A clear statement: "I want to cancel my subscription effective immediately and confirm that I will not be charged again."

Pro tip: Send this email from the email address linked to your Les Mills account. Keep a copy of the email you send and the reply you receive. This creates a paper trail if you later need to dispute a charge with your bank or the BTRCP.

If Les Mills does not respond within 5 business days, escalate to your bank or file a complaint with the Bureau of Trade Regulation and Consumer Protection using their online portal at btrcp.dti.gov.ph.