Manage Les Mills On Demand

How to cancel les mills on demand in new zealand: your step-by-step guide

What is les mills on demand

Les Mills On Demand (branded as LES MILLS+) is a subscription streaming platform that delivers live and on-demand workout classes directly to your home. You access everything from Body Pump and Body Balance to RPM and Pilates-fitness programs designed for all experience levels and available whenever you need them.

How the service works

You can purchase your subscription through multiple channels: directly via the LES MILLS+ website, through the official mobile app, or via third-party platforms like Apple App Store, Google Play, Roku, Amazon, or gym partnerships. Each purchase method has its own billing and cancellation process, so knowing where you subscribed matters when you decide to cancel.

The good news: cancelling is straightforward once you identify your subscription source. At Stopee, we've helped thousands of New Zealand consumers navigate exactly this scenario-and we'll walk you through every option below.

Subscription tiers available

Les Mills On Demand typically offers Base and Premium membership levels with both monthly and annual pricing. Your choice determines which workout programs and features you access, and it affects your cancellation timeline and refund eligibility.

Prices shown are approximate in New Zealand Dollars (NZD) and may vary slightly depending on your payment method and current promotions.

Should you cancel les mills on demand

Understanding your reasons for cancelling helps you make the best decision and protects your rights as a New Zealand consumer.

Common reasons to cancel

You might be losing interest in home fitness, preferring in-person gym classes, or finding better value elsewhere. Budget cuts are equally valid-if the subscription no longer fits your spending plan, there's no obligation to keep it. Some people simply cycle through fitness apps seasonally, and that's perfectly fine. At Stopee, we support whatever choice aligns with your circumstances.

You may also be switching to a competitor platform offering superior features, better class variety, or a lower price point. If you signed up for a free trial and realised the service isn't for you, cancelling immediately (before charges begin) is essential.

Reasons to stay

If you're using the classes regularly and enjoying the variety, the monthly or annual cost often works out cheaper than single gym sessions. Premium membership unlocks live-streamed classes you can join in real time, which many members find motivating. The extensive library of on-demand programs means you're never bored, and you can download sessions to use offline-perfect for busy New Zealand lifestyles.

How to cancel les mills on demand by platform

Your cancellation method depends entirely on where you subscribed. Follow the correct process for your platform to avoid delays or missed deadlines.

Cancel via the LES mILLS+ website (direct subscription)

1. Visit the LES MILLS+ website and sign in with your email and password.
   • Use the same account credentials you provided when subscribing.
2. Navigate to your Account settings.
   • Look for a menu option labelled "My Account," "Subscriptions," or "Billing."
3. Select the subscription you wish to cancel.
   • If you have multiple subscriptions (e.g., personal and family), ensure you're cancelling the correct one.
4. Click "Cancel Subscription" and follow the on-screen prompts.
   • LES MILLS+ may ask why you're cancelling-this is optional feedback, not required to complete cancellation.
5. Confirm your cancellation in the final prompt.
   • You'll receive a confirmation email; keep this for your records.

Pro tip: Don't click "pause" or "freeze" if you see these options-they delay your cancellation. Choose "cancel" only.

Cancel through google play (Android devices)

1. Open the Google Play Store app on your Android device.
   • This must be done on your phone or tablet, not a computer.
2. Tap your profile icon in the top right corner.
   • Select "Manage your Google Account."
3. Go to the "Payments & Subscriptions" tab.
   • Choose "Subscriptions" from the menu.
4. Find and tap "LES MILLS+" in your active subscriptions list.
   • If you don't see it, scroll down-it may be further down the list.
5. Tap "Cancel Subscription."
   • Google Play will ask for confirmation; tap "Cancel Subscription" again to proceed.
6. Review the cancellation summary.
   • Your access ends on the date shown; you'll keep full access until then.

Warning: If you cancel via Google Play, don't also cancel via the LES MILLS+ app or website-this could create duplicate cancellations and confuse your billing records.

Cancel through apple app store (iOS devices)

1. Open the Settings app on your iPhone or iPad.
   • This cannot be done through the LES MILLS+ app itself.
2. Tap your Apple ID name at the top of the screen.
   • Select "Media & Purchases."
3. Tap "Subscriptions."
   • You'll see a list of all active subscriptions linked to your Apple ID.
4. Find "LES MILLS+" and tap it.
   • Tap "Cancel Subscription" (not "Edit"-editing won't cancel it).
5. Confirm your cancellation.
   • Apple will show your access end date; this is final.

Pro tip: Screenshot your confirmation in case Apple's records and your statement don't match. You can use this proof if you dispute a charge later.

Cancel via roku, amazon, or other third-party platforms

1. Log into the platform where you originally subscribed (Roku, Amazon Prime Video, etc.).
   • Never try to cancel LES MILLS+ directly; the platform handles your subscription.
2. Navigate to your account or subscription settings.
   • The exact menu path varies by platform-check your platform's help centre if you're unsure.
3. Find "LES MILLS+" in your active subscriptions.
   • It may be listed under "Channels," "Apps," or "Subscriptions" depending on your platform.
4. Select "Cancel," "Unsubscribe," or "Remove Subscription."
   • Confirm the cancellation in the popup or follow-up screen.
5. Wait for a confirmation email from the platform.
   • This confirms both the platform and LES MILLS+ have recorded your cancellation.

Warning: Uninstalling the app or removing it from your device does not cancel your subscription. You must follow the steps above for your specific platform.

Cancel if you subscribed through a gym or reseller

1. Contact your gym, personal trainer, or reseller directly.
   • They manage the subscription on your behalf, not LES MILLS+ directly.
2. Ask for written confirmation of your cancellation.
   • Request they email you a cancellation receipt or reference number.
3. Confirm your final billing date.
   • This prevents surprise charges after you thought you'd cancelled.

What happens after you cancel

Cancelling doesn't mean losing access immediately-understanding your post-cancellation timeline protects you from unnecessary charges and confusion.

Your access period after cancellation

When you cancel a paid subscription with LES MILLS+, you retain full access to all content until the end of your current billing period. This means if you're charged on the 15th of each month and cancel on the 20th, you keep watching until the 15th of the next month. Only then does your access switch off completely.

This grace period gives you time to download offline content or plan your next fitness strategy. Once the billing period ends, LES MILLS+ removes your access unless you re-subscribe.

What happens to your account and data

Your account details-email, profile, watch history, and saved favourites-are retained by LES MILLS+ according to their privacy policy. If you want your account fully deleted, you'll need to contact their support team directly; cancellation alone doesn't erase your data.

If you re-subscribe in the future using the same email address, you can recover your watch history and personalised recommendations. This is helpful if you plan a temporary pause rather than a permanent goodbye.

Will you get a refund

Refund eligibility in New Zealand is governed by both LES MILLS+ policy and the Consumer Guarantees Act-knowing the difference protects your money.

Free trial cancellation and refunds

LES MILLS+ offers a 14-day free trial to new subscribers. You won't be charged if you cancel within this period, but timing is critical: you must cancel at least 24 hours before the trial ends. This gives the system time to process your cancellation before the first billing charge.

Pro tip: Mark your trial end date in your phone calendar and set a reminder for 24 hours before. This prevents accidental charges from sneaking onto your next statement.

Warning: If your trial ends on a weekend or public holiday in New Zealand, don't wait until the last minute. Cancel at least 2 days early to account for processing delays.

Refund policy after paid charges begin

Once your free trial ends and you're charged, LES MILLS+ policy states that no refunds are offered-not even for partial or pro-rata amounts. If you cancel on day 2 of a 30-day billing cycle, you lose the remaining 28 days of credit with no refund.

However, this policy can be overridden by New Zealand consumer law and app-store policies, which we'll explore in the next section.

Consumer guarantees act protection

As a New Zealand consumer, you're protected by the Consumer Guarantees Act 1993. This law requires services (including digital subscriptions) to be of acceptable quality, fit for purpose, and as described. If LES MILLS+ isn't delivering the service you paid for-for example, constant technical crashes, unavailable classes, or misleading descriptions-you have the right to a refund or credit.

The key difference: you can't claim a refund simply because you've changed your mind or found a better deal. But if the service is broken or misrepresented, the Consumer Guarantees Act overrides LES MILLS+ "no refund" policy.

If LES MILLS+ refuses to refund you after a legitimate complaint, you can escalate to the Disputes Tribunal (free for claims under NZ$15,000) or contact the Consumer Protection Authority for guidance.

Platform-specific refund exceptions

If you subscribed through Apple App Store or Google Play, those platforms have their own refund windows (typically 48 hours after purchase for app subscriptions). You can request a refund directly through Apple or Google, and they may honour it even if LES MILLS+ won't. Amazon and other third-party platforms have similar policies-check their terms for specific timelines.

Gym or reseller partners may also offer their own refund periods. Contact them directly if you've just subscribed and want to reverse the charge.

Common mistakes when cancelling

Cancelling can feel stressful, especially if you're worried about being charged again. We've seen these mistakes cost New Zealand consumers time and money-avoid them.

Uninstalling the app instead of cancelling the subscription

This is the most common error. Removing the LES MILLS+ app from your phone does not cancel your subscription. Billing continues silently in the background until you manually cancel through your account or payment platform. You'll only notice when your next statement arrives.

Always cancel through your subscription portal (website, app settings, Google Play, Apple ID, etc.) before uninstalling. Uninstalling second.

Cancelling on the wrong platform

If you subscribed through Google Play, cancelling via the website won't work. If you paid through your gym, contacting LES MILLS+ directly won't cancel your gym's billing. Each subscription source has its own billing relationship, and you must cancel where you subscribed.

At Stopee, we recommend keeping your original purchase confirmation email. It shows exactly which platform charged you first, eliminating guesswork later.

Waiting until the last day of your trial

The 14-day free trial must be cancelled 24 hours before it expires. If you wait until day 14 to cancel, you're cutting it dangerously close. Processing delays, time-zone differences, or system glitches could see you charged despite cancelling "on time."

Cancel on day 12 or 13 instead. You lose nothing by being early, and you're guaranteed to avoid the charge.

Not keeping cancellation confirmation

If you cancel and later spot a charge on your statement, you need proof you cancelled. Save your confirmation email, take screenshots of the cancellation portal, or note the confirmation number given at the end of the process. This evidence is crucial if you need to dispute a charge with your bank or escalate to the Consumer Guarantees Act.

Your new zealand consumer rights

Knowing your legal protections empowers you in disputes and gives you leverage when dealing with subscription companies.

The consumer guarantees act 1993

This law guarantees that services must be of acceptable quality, delivered within a reasonable time, and as described by the seller. For LES MILLS+, this means you're entitled to:

• Full, uninterrupted access during your paid period (no bogus downtime or hidden feature locks)
• An accurate description of what each membership tier includes
• Refunds or credits if the service fails to meet these standards

If LES MILLS+ lies about features, delivers a buggy app, or stops serving your region without warning, you can demand a refund-even if their terms say "no refunds."

Your rights when disputing a charge

If you cancelled but were still charged, contact your bank or payment provider immediately. New Zealand banks allow you to dispute unauthorised charges within a set timeframe (usually 120 days). Provide them with:

• Your cancellation confirmation email or screenshot
• The date you cancelled and the date you were incorrectly charged
• Proof of any communication with LES MILLS+ support

Your bank will investigate and, if evidence supports you, recover the money. This is faster and more reliable than asking LES MILLS+ to refund you directly.

Escalation: disputes tribunal and consumer protection

If LES MILLS+ refuses to acknowledge an error and your bank can't help, you can file a complaint with the Disputes Tribunal. This free service is designed for consumer disputes up to NZ$15,000 and is often resolved within weeks. You can also contact the Consumer Protection Authority if you believe LES MILLS+ has engaged in unfair trading practices (e.g., aggressive dark patterns that make cancellation deliberately difficult).

Your pre-cancellation checklist

Before you hit "cancel," run through this list to ensure a smooth process and protect yourself from mistakes.

Comparing les mills on demand to alternatives

If you're on the fence about cancelling, seeing how LES MILLS+ stacks up against competitors might help you decide.

If the cost is your concern, YouTube and free fitness apps exist-but they lack LES MILLS' professional production and structured programs. If it's variety, Peloton or Beachbody offer different class styles. If it's community and accountability, a local gym might suit you better.

Contacting les mills on demand support

If you encounter problems during cancellation or need clarification on your refund rights, contacting support directly is your next step. Here's how to reach them in New Zealand.

Customer support channels

Les Mills maintains support email addresses and a help centre on their website. Check the LES MILLS+ website for the most current contact details; support channels change periodically.

When you contact support about cancellation or refunds, include:

• Your account email address
• The date you subscribed and the date you cancelled
• The platform you used (website, Google Play, Apple, etc.)
• Screenshots of your cancellation confirmation or the charge in dispute
• A clear summary of what you need (e.g., "I cancelled on 20 October and was charged on 25 October-please refund.")

Support typically responds within 5-7 business days in New Zealand.

Mailing address for formal complaints

For serious disputes or formal complaints, Les Mills provides a postal address in their terms and conditions. Sending a letter creates a paper trail and shows you're serious about resolution. Use registered mail or a service that provides proof of delivery.

Example letter format:

[Your name]
[Your address]
[Your email]
[Date]

Les Mills On Demand
[Address from terms and conditions]

Dear Sir/Madam,

I am writing to formally request cancellation of my subscription [your email/account details] and a refund of [amount] charged on [date]. I cancelled on [date], and your service continues to charge me in breach of my cancellation request. Please confirm cancellation within 7 days and refund the disputed charge within 14 days.

Yours faithfully,
[Your signature]

Final steps: ensuring your cancellation sticks

After you've cancelled, don't assume the job is done. Follow up to confirm Les Mills has processed your request and won't charge you again.

Verify cancellation within 48 hours

Log back into your account or check your subscription settings within two days of cancelling. Your subscription status should show "Cancelled" or an access end date. If it still shows "Active," contact support immediately-your cancellation may not have processed.

Monitor your next billing date

Mark your calendar with your expected next billing date (usually one month or one year after your last charge). If that date passes and no charge appears, you're in the clear. If a charge does appear, you have proof you cancelled and evidence of the disputed transaction.

Keep your confirmation email permanently

Don't delete your cancellation confirmation. File it in a folder on your phone or computer labelled "Subscriptions" or "Finance." You may need it years later if questions arise about your account history.

Take control of your subscriptions with stopee

Cancelling Les Mills On Demand should be simple, straightforward, and free from surprises. We know it's not always that way-which is why we created guides like this.

At Stopee, our mission is to empower New Zealand consumers to cancel subscriptions confidently, protect your money from unwanted charges, and understand your rights under consumer law. We've helped thousands of consumers cancel everything from streaming services to gym memberships to premium apps-and we're here to help you too.

Whether you're cancelling because you found a better service, need to cut costs, or simply changed your mind, Stopee.com provides step-by-step instructions tailored to your situation and backed by New Zealand consumer law. Bookmark Stopee for future reference, and share this guide with friends who might need help cancelling their own subscriptions.

You've got this. Cancel with confidence, and reclaim control of your money.