Manage Les Mills On Demand

How to cancel Les Mills On Demand in malaysia before auto-renewal charges you again

What you are paying for with Les Mills On Demand

Les Mills On Demand has been rebranded as LES MILLS+, but the service remains the same: an on-demand fitness streaming platform from Les Mills International, a New Zealand fitness company behind BODYCOMBAT, BODYPUMP, RPM, and other popular workout programmes.

When you subscribe, you are paying for recurring access to a library of live and on-demand fitness classes. Your subscription renews automatically at the end of each billing cycle unless you cancel. The platform allows you to stream workouts on your phone, tablet, or computer, fitting training around your schedule at home in Malaysia.

Subscription plans and what they cost

LES MILLS+ offers two subscription tiers in Malaysia, priced in US dollars but charged to your MYR account.

Exchange rates fluctuate, so the MYR amount you see on your bank statement may vary slightly. Your card issuer will charge you in ringgit based on the rate they apply on the day of transaction. This international billing setup is important to understand, because your bank may label the charge as a foreign merchant payment, which can slow down any refund dispute if the company overcharges you.

Why people cancel Les Mills On Demand

Most Malaysian members cancel because they realise they are not using the platform regularly enough to justify the monthly cost. Others sign up for the 14-day free trial, forget about it, and then spot an unexpected renewal charge on their credit card statement. Some find that home workouts do not suit their fitness goals, or they prefer gym memberships instead.

The fear that holds many people back is simple: they worry they will be charged again after cancelling, or that they will lose access mid-month without a refund. Both concerns are valid, because LES MILLS+ does not offer refunds once a subscription is purchased. However, cancellation itself is free and immediate. You stop being charged from your next renewal date, but you keep access until that renewal date arrives.

Your consumer rights when cancelling a subscription in malaysia

Malaysia has the Consumer Protection Act 1999, which sets out your rights when buying services from a company.

What the law says about cancellation and refunds

Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (like an online subscription) within 14 days of purchase without giving a reason. This cooling-off period applies to new subscriptions and free trials that convert to paid plans.

However, LES MILLS+ states in its terms that no refunds are offered once a subscription is purchased. This clause conflicts with your statutory right to a refund under the Consumer Protection Act 1999, especially if you cancel within 14 days of your first charge. If LES MILLS+ refuses to refund you within this window, you can escalate the complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces consumer protection laws in Malaysia.

Pro tip: Keep your credit card statement and your cancellation confirmation email. If LES MILLS+ continues to charge you after you cancel, these documents are proof of your cancellation and will support a dispute with your bank or a complaint to MDTCA.

How to escalate if the company refuses to help

If LES MILLS+ does not respond to your cancellation request or refuses a refund you believe you are entitled to, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs. Contact them through their website or by visiting a local office in your state. Include screenshots of your cancellation attempt, your billing statement, and any emails you sent requesting help.

How to cancel Les Mills On Demand in three steps

Cancellation is simple once you know which billing channel you subscribed through. The key rule is: cancel through the same platform you used to subscribe.

Step 1: identify where you subscribed

Log into your LES MILLS+ account or check your credit card statement. You subscribed through one of these channels:

• The official LES MILLS+ website (lesmillsondemand.com or my.lesmillsondemand.com)
• Apple App Store (if you subscribed on an iPhone or iPad)
• Google Play Store (if you subscribed on an Android phone or tablet)
• Amazon Prime Video or another third-party app store

Check your bank statement or credit card transaction history. The merchant name on your statement will tell you exactly which channel billed you. For example, if it says "APPLE.COM", you subscribed via the App Store. If it says "LES MILLS" or "LESMILLSONDEMAND", you subscribed directly on the website.

Warning: If you cancel in the wrong place, your subscription will keep renewing and you will be charged again. Take 60 seconds to confirm this before proceeding.

Step 2: cancel through your subscription channel

Once you know where you subscribed, follow the appropriate cancellation method below.

Cancel if you subscribed directly on the LES mILLS+ website

1. Go to my.lesmillsondemand.com and log in with your email and password.
2. Click on your account icon or menu (usually in the top right corner).
3. Look for "Subscription," "Billing," "Payment," or "Account Settings."
4. Find the option that says "Cancel Subscription" or "Manage Subscription."
5. Read the confirmation screen carefully. It will tell you your renewal date and when your access ends.
6. Click "Cancel" or "Confirm Cancellation" to complete the process.
7. You will receive a confirmation email within minutes. Screenshot or save this email as proof.

Pro tip: LES MILLS+ usually lets you cancel immediately, but you keep access until your next renewal date. You are not charged a cancellation fee. If the website will not let you cancel or shows an error, take a screenshot and contact support via email to escalate.

Cancel if you subscribed via apple app store

1. Open the Apple App Store on your iPhone, iPad, or go to appleid.apple.com on your computer.
2. If using the App Store app: tap your account icon (top right) and select "Subscriptions."
3. If using the web: sign in, click your name, select "Subscriptions," and find "Les Mills On Demand" or "LES MILLS+."
4. Tap or click on the subscription name.
5. Select "Cancel Subscription" or "Edit Subscription."
6. Choose your reason for cancelling (optional) and confirm.
7. Apple will send you a confirmation email to your Apple ID email address.

Warning: Apple subscriptions are separate from the LES MILLS+ website. If you cancel on the website but not through Apple, or vice versa, you will still be charged through whichever platform is still active.

Cancel if you subscribed via google play store

1. Open the Google Play Store app on your Android device or go to play.google.com on your computer.
2. Tap your profile icon (top right) and select "Manage my subscriptions" or "Subscriptions."
3. Find "Les Mills On Demand" or "LES MILLS+" in the list.
4. Tap on it and select "Cancel subscription."
5. Follow the prompts to confirm your cancellation.
6. Google will send a confirmation email to your Google account email.

Pro tip: Google Play cancellations usually take effect immediately, but you keep access until the end of your current billing cycle. Do not delete the app from your phone until after your billing date has passed, or you may lose your cancellation confirmation.

Step 3: confirm and save your cancellation proof

1. Once you complete cancellation, you will see a confirmation message on screen.
2. Take a screenshot of this message, including the date and time.
3. Wait for the confirmation email from LES MILLS+, Apple, or Google (whichever platform you used).
4. Download or forward that email to yourself as backup.
5. Check your account a few hours later to verify the subscription now shows as "Cancelled" or "Inactive."

Save all confirmations in a folder on your computer or phone. If LES MILLS+ charges you again by mistake, these files prove you cancelled and will support a dispute with your bank or a complaint to Stopee's consumer advocacy team. Stopee has helped thousands of Malaysian consumers resolve unwanted subscription charges, and having clear proof makes your case stronger.

What happens after you cancel Les Mills On Demand

Cancellation does not mean immediate lockout. Here is exactly what you should expect.

Your access and timeline after cancelling

Once you cancel, you keep full access to LES MILLS+ until your renewal date arrives. If your next renewal was due on 15 March, you can keep using the platform until 14 March at 11:59 PM. You will not be charged on 15 March. Your login credentials remain active throughout this period, so you can finish any workout programmes you started.

On your renewal date, your account status will change to "Expired" or "Inactive." You will lose access to the video library and cannot start new workouts. If you want to reactivate, you would need to subscribe again, and any stored preferences or progress may not carry over.

What to watch for: unwanted charges after cancellation

Mistakes happen. Sometimes a payment goes through even after you cancel, usually because the cancellation did not process correctly or you cancelled in the wrong channel.

Monitor your bank statement closely for the next 30 days. If you spot a charge from LES MILLS+, Apple, or Google after your intended cancellation date, contact your bank immediately and dispute the transaction as "unwanted recurring charge after cancellation." Do not wait. Most banks will reverse the charge within 5 to 10 business days if you report it quickly.

Before disputing with your bank, also email LES MILLS+ support directly and explain that you cancelled but were still charged. Attach your cancellation confirmation email as proof. Many companies refund the mistake charge within 24 hours if you contact them first. If they refuse, your bank dispute is your next option.

Refund policy and how to claim a refund in malaysia

LES MILLS+ states that no refunds are offered once a subscription is purchased. However, Malaysian consumer law overrides this in specific situations.

When you may be entitled to a refund

You have grounds for a refund if:

• You cancel within 14 days of your first charge (cooling-off period under the Consumer Protection Act 1999).
• You were charged after you cancelled (billing error).
• You were charged for a service you did not subscribe to (unauthorized charge).
• The service is not as described or does not work as promised.

If any of these apply to you, contact LES MILLS+ support and cite the Consumer Protection Act 1999. Request a full refund and attach proof: your cancellation confirmation email, your bank statement showing the charge, and screenshots of any error messages you saw.

How to request a refund

Email LES MILLS+ support through the help centre on lesmillsondemand.com or my.lesmillsondemand.com. Do not leave it as a vague message. Be specific:

• State the date you were charged and the amount in MYR.
• Explain your reason for refund (e.g., "Charged 5 days after cancellation" or "Within 14-day cooling-off period").
• Attach your cancellation confirmation email and your bank statement.
• Request a refund to your original payment method.

If LES MILLS+ does not respond within 7 days or refuses your refund, escalate to the Ministry of Domestic Trade and Consumer Affairs or file a dispute with your bank. Stopee recommends documenting every step: keep copies of your initial email, any replies, and the dates you sent them. This timeline is crucial if you need to file a formal complaint later.

Common mistakes people make when cancelling

Most cancellation failures are not the company's fault. They are small missteps by users who rush the process or misunderstand the rules.

The biggest trap: cancelling in the wrong place

You subscribed on the App Store, so you tried to cancel on the LES MILLS+ website. Three weeks later, you were billed again. This is the most common mistake, and it is entirely preventable.

Your billing channel and your account login are not the same thing. You can log into LES MILLS+ with your email on any device, but your subscription lives where you paid for it. Apple and Google do not share cancellation data with LES MILLS+. Neither company tells the other "this user cancelled." You must cancel where you subscribed, or the charge keeps renewing.

Cancelling too close to your renewal date

You cancelled on the morning of your renewal date, hoping to stop the charge. By afternoon, you were billed for another month. Subscription systems process renewals on a server schedule that you cannot predict. If your renewal is on 15 March and you cancel on 15 March at 8 AM, you might still be charged because the system had already queued the renewal at midnight.

Pro tip: Cancel at least 3 to 5 days before your renewal date. Check your account after cancellation to confirm the status changed to "Cancelled" or "Inactive." Do not assume it worked just because you clicked the button.

Assuming you still have access after cancellation

You cancelled correctly, but then expected to use the app for another two weeks after your renewal date passed. Your access ended on your renewal date, as promised, and now you are frustrated.

Cancellation and access end-date are not the same. Cancellation stops future charges. Your current access ends on your next renewal date. If you need access past that date, do not cancel yet. Plan your cancellation for after you finish your current goals, or accept that you will lose access on that specific date.

Pricing comparison and similar services in malaysia

If you are cancelling LES MILLS+ because the cost is adding up, or because you prefer other options, here is what else exists in the Malaysian fitness streaming space.

YouTube offers free fitness channels that rival LES MILLS+ in quality. If cost is your main reason for cancelling, try a free trial first. Peloton Digital costs more but offers live classes and more interactive features. Local gym memberships are often comparable in price and give you equipment access if home workouts are not working for you.

Checklist: make sure you cancel correctly

Before you click the cancel button, run through this checklist to avoid being charged again.

• Check your bank statement and note which company is billing you (LES MILLS, APPLE.COM, or GOOGLE PLAY).
• Log into your LES MILLS+ account and screenshot your current plan and renewal date.
• Check if you are still in a free trial period. If yes, cancel at least 24 hours before the trial ends.
• Navigate to the correct cancellation page on the same platform you subscribed (website, App Store, or Google Play).
• Click cancel and read the final confirmation screen completely. Note the date your access will end.
• Save the confirmation email you receive.
• Log back into your account a few hours later and confirm the subscription now shows as "Inactive" or "Cancelled."
• Set a reminder to check your bank statement on your renewal date to verify you were not charged.

Stopee has created this guide to help you cancel LES MILLS+ with confidence and without the stress of unexpected charges. Our platform provides similar guides for hundreds of Malaysian subscriptions, giving you the transparency and step-by-step support you need to manage your recurring payments.

How to contact LES mILLS+ support and local malaysian office

If you cancel but are still charged, or if you believe you are entitled to a refund, here is how to escalate.

Direct contact for LES mILLS+ support

LES MILLS+ support is available through the help centre at lesmillsondemand.com or my.lesmillsondemand.com. Select "Contact Us" or "Help" and send an email describing your issue. Include your account email, the date of the charge, and the amount. Support typically replies within 2 to 5 business days.

There is no published phone number for Malaysian customers. Email is the primary contact method.

Local malaysian office for escalation

For enquiries including billing disputes, you can contact the local office:

Fitter Planet Sdn Bhd
(Authorized by Les Mills International)
Malaysia
Email: Check the official LES MILLS+ website for the current email address.

Important: Cancellation of your subscription itself must be done through your account page or app, not by postal mail. Sending a cancellation letter will not stop your next renewal. The postal address is only for formal complaints if email support fails.

Escalation to malaysian consumer authorities

If LES MILLS+ does not respond or refuses a refund you believe you are entitled to under the Consumer Protection Act 1999, file a complaint with:

Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Website: www.kpdnhep.gov.my
Phone: 1-800-80-2020 (toll-free in Malaysia)
Email: Check the website for the dedicated complaint email address.

You can also lodge a complaint at your nearest MDTCA office or state consumer protection centre. Attach all documentation: screenshots, cancellation emails, bank statements, and copies of your support emails. MDTCA will investigate at no cost to you.

Final summary: take control of your subscription today

Cancelling LES MILLS+ is straightforward if you follow these three rules: identify your billing channel, cancel through that same channel, and save your confirmation email. You keep access until your renewal date, you are not charged a cancellation fee, and you have consumer law on your side if the company overcharges you by mistake.

Do not let a forgotten subscription drain your budget. Malaysian consumer protection law entitles you to a 14-day cooling-off period and the right to escalate if a company refuses to honour your cancellation request. Stopee empowers thousands of consumers in Malaysia to cancel subscriptions with confidence and to claim refunds they are entitled to. Whether you are cancelling because you found a better fitness platform, because the cost adds up, or simply because you prefer gym workouts, you now have the knowledge and the tools to do it safely.

Log in to your LES MILLS+ account, follow the steps in this guide, and click cancel today. Stopee is here to support Malaysian consumers navigating subscriptions, and we have helped thousands cancel successfully without unexpected charges. Your next step: take a screenshot of your account, identify your billing channel, and complete your cancellation before your next renewal date.