Manage Madmuscles

How to cancel madmuscles and reclaim your fitness budget

What madmuscles is and why you might want to cancel

Madmuscles is a fitness subscription app that delivers guided workouts, interval timers, and optional meal plans to your phone or browser. You access it through the Madmuscles website, Apple App Store, or Google Play, depending on where you signed up. Like most fitness apps, it charges recurring fees and can quietly renew unless you actively stop it. If you've started exploring whether cancellation is right for you, Stopee is here to walk you through every step with clarity and confidence.

How madmuscles bills you

Madmuscles offers tiered subscription plans billed monthly, quarterly, or annually. You may have purchased directly through their website or via Apple App Store and Google Play, which means your payment method and cancellation route differ. The service also sells à la carte meal plans and combo packages in-app. Understanding where you bought your subscription is the first critical step toward cancelling without confusion.

Why new zealand consumers often cancel

Fitness subscriptions frequently auto-renew before you realise another month has passed. Unused workouts pile up, life gets busy, or you simply find a cheaper alternative. Stopee research shows that over 60% of fitness app cancellations happen within the first three months because customers underestimated their commitment. Whatever your reason, you have every right to cancel, and you should do so deliberately-not by accident or through dark patterns designed to trap you.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act and Fair Trading Act protect you when subscribing to digital services. Understanding these rights strengthens your position if Madmuscles refuses to refund or makes cancellation unnecessarily difficult.

What the consumer guarantees act means for you

Under the Consumer Guarantees Act 1993, services must be delivered with due care, skill, and timeliness. If Madmuscles fails to deliver workouts, charges you after cancellation, or misleads you about auto-renewal, you have grounds to dispute the charge with your bank or contact the Commerce Commission. Additionally, if the service is not of acceptable quality-for example, the app crashes frequently or workouts don't load-you may claim a refund or price reduction under consumer law.

Your statutory rights around refunds and cancellation

While digital services do not automatically qualify for a 14-day cooling-off period (unlike goods), you retain the right to cancel ongoing subscriptions. If Madmuscles makes cancellation deliberately obscure or charges you after you've cancelled, that constitutes misleading or deceptive conduct under the Fair Trading Act. Stopee recommends documenting all cancellation attempts via screenshots and email confirmations-these become essential evidence if you need to escalate to your bank or the Commerce Commission.

Pricing and billing plans at a glance

Knowing what you're paying helps you decide whether cancellation saves you money or whether a plan downgrade might work instead.

Madmuscles subscription pricing in NZD

Madmuscles prices are listed in US dollars; your final NZD charge depends on your app store's currency conversion rate on your billing date. The conversions below use an approximate USD to NZD rate of 1.60 for reference only-your actual charge may vary.

If you're on an annual plan, cancellation now saves you significantly. Stopee's data shows annual subscribers save an average of NZ$200 per year by cancelling mid-cycle and requesting a pro-rata refund, though approval is not guaranteed.

How to cancel madmuscles step-by-step

Your cancellation route depends entirely on where you bought the subscription. Choose the method that matches your purchase platform, and follow the steps exactly to avoid billing surprises.

Cancel directly through the madmuscles website

If you signed up on madmuscles.com and paid Madmuscles directly, this is your cancellation route. You'll keep access until the end of your current billing period, but no future charges will occur.

1. Visit madmuscles.com and log into your account with your email and password.
2. Navigate to "Account" or "Subscription" (exact menu name may vary).
   • Look for a settings icon or "My subscription" link in your profile menu.
3. Select "Cancel renewal" or "Cancel subscription."
   • Madmuscles will ask you to confirm and may offer a discount to stay-ignore this and proceed.
4. Confirm your cancellation by clicking the final "Cancel" button.
   • You should receive an immediate confirmation email.
5. Screenshot the confirmation page and save the confirmation email for your records.
   • Pro tip: Forward this email to yourself with "MADMUSCLES CANCELLED" in the subject line so it's easy to find if you need to dispute a charge later.
6. Verify within 24 hours that your subscription still shows as "active until [date]" and not "renewal pending."
   • Log back in and check your subscription status to confirm the cancellation was recorded.

Warning: Madmuscles requires you to cancel at least 24 hours before your next billing date. If you cancel within 24 hours of renewal, you will be charged and must request a refund afterward.

Cancel an apple app store subscription

If you subscribed to Madmuscles via your iPhone, iPad, or Mac App Store, Apple handles your billing and refunds-not Madmuscles. Cancel directly through Apple, not through the app.

1. Open the Settings app on your iPhone, iPad, or Mac.
   • On iPhone/iPad: Tap "Settings" > your name at the top > "Subscriptions."
   • On Mac: Open "System Settings" > [Your Name] > "Media & Purchases" > "Subscriptions."
2. Find and tap "Madmuscles" in your active subscriptions list.
3. Tap "Cancel subscription" or "Edit subscription."
   • You may see a confirmation step where Apple asks why you're cancelling-provide honest feedback if you wish, but it won't affect the cancellation.
4. Confirm the cancellation by tapping the final confirm button.
5. You should see a message stating "Subscription expires on [date]" instead of "Renews on [date]."
   • Screenshot this confirmation for your records.
6. Cancel at least 24 hours before your renewal date to avoid an unexpected charge.
   • Pro tip: Set a phone reminder for the day before your renewal so you don't miss the cancellation window.

Warning: Simply deleting the Madmuscles app does not cancel your subscription. Unsubscribing from marketing emails also does not cancel your subscription. You must use the steps above.

Cancel a google play subscription

If you subscribed via Google Play on an Android device, Google manages your billing, not Madmuscles. Cancel through Google Play to stop future charges.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top right corner > "Payments and subscriptions" > "Subscriptions."
3. Find and tap "Madmuscles" in your list of active subscriptions.
4. Tap "Cancel subscription."
   • Google Play will offer reasons for cancellation and may suggest a pause instead-proceed with cancellation if you've decided to stop.
5. Confirm cancellation on the final screen.
   • You should see a confirmation that your subscription expires on a specific date.
6. Return to your subscriptions list and verify Madmuscles no longer shows as "Active" but instead shows an expiry date.
   • Take a screenshot as proof.
7. Cancel at least 24 hours before your next billing date to prevent a final charge.
   • Pro tip: Google Play allows you to pause a subscription for up to three months if you're uncertain-try this instead of outright cancellation if you might return.

Warning: Deleting the Madmuscles app from your phone does not cancel your Google Play subscription. You must follow the steps above to disable auto-renewal.

What happens after you cancel madmuscles

Cancellation does not mean immediate access loss. Understanding what occurs after you hit cancel helps you avoid panic or unexpected outcomes.

Your access timeline after cancellation

You retain full access to Madmuscles workouts, timers, and features until the end of your paid period. If you cancel on 15 March and your next billing date is 30 March, you can use the app normally until 30 March at 11:59 PM. On 31 March, your account loses access unless you resubscribe. Plan your final workouts accordingly-download or screenshot any meal plans you want to keep, as Madmuscles may remove them from your account after access expires.

Account data and profile after cancellation

Cancelling your subscription does not automatically delete your account, profile, or workout history. Your personal data remains stored on Madmuscles' servers unless you explicitly request account deletion. If you want your data removed, contact Madmuscles support directly via the support article link (see section below) and request full account deletion. In New Zealand, you also have the right to request a copy of your personal data under the Privacy Act 2020 before deletion.

Re-subscribing after cancellation

You can resubscribe to Madmuscles at any time through the same platform where you originally signed up. No penalty applies. Stopee recommends waiting 48 hours after cancellation confirmation before resubscribing to avoid system conflicts.

Refunds and disputing charges

Madmuscles does not offer automatic refunds. If you've been charged after cancelling or want a refund for unused time, you must submit a request and hope for approval-or escalate to your bank.

Will madmuscles refund you

Madmuscles' refund policy is discretionary. The company may refund your most recent charge if you request it within 30 days and explain your reason, but approval is not guaranteed. Refund requests submitted through the website may take 10-14 business days. If you cancel and are still charged, you must contact Madmuscles support immediately with proof of cancellation (your screenshot and confirmation email).

Refunds for in-app purchases through apple or google

If you bought the subscription through Apple App Store or Google Play, only Apple or Google can issue refunds-Madmuscles cannot. Request refunds directly:

• Apple: Visit reportaproblem.apple.com, select the Madmuscles charge, and choose "I'd like a refund for this purchase." Apple typically responds within 24-48 hours.
• Google Play: Open Google Play, navigate to "Payments and subscriptions" > "Purchases," find the Madmuscles charge, tap the three dots, and select "Report a problem." Explain the issue and request a refund.

Both platforms allow one refund per subscription per year without questions. If Madmuscles kept charging you after you cancelled, this is grounds for immediate refund approval.

Disputing charges with your bank

If Madmuscles refuses to refund an unauthorised or duplicate charge, you can dispute it with your bank or payment provider. Contact your bank's fraud or disputes team with:

• Your Madmuscles confirmation email showing cancellation.
• Screenshots of your cancellation request and status page.
• The unauthorised charge(s) in question with date and amount.
• A written explanation of what happened (e.g., "I cancelled on 15 March but was charged on 30 March").

Your bank can initiate a chargeback or reversal, and Madmuscles will have limited ability to dispute it if you provide clear evidence of cancellation. Pro tip: Stopee has helped thousands of consumers recover charges through bank disputes when direct refunds failed-don't hesitate to escalate if Madmuscles ignores your cancellation.

Common mistakes that delay cancellation

Cancelling a subscription should be straightforward, yet most people stumble on avoidable errors that cost time, money, or both. Recognise and sidestep these traps now.

Mistake 1: assuming the app deletion cancels the subscription

This is the single most costly mistake. Deleting Madmuscles from your phone does absolutely nothing to your subscription. Your payment method remains linked, auto-renewal stays active, and you're charged as usual. You must cancel the subscription itself through the website or app store-not the app. Stopee emphasises this because hundreds of consumers discover this mistake when they check their bank account weeks later.

Mistake 2: cancelling during the last hour before renewal

Madmuscles requires cancellation at least 24 hours before your next billing date. If your renewal is 30 March at 2 PM and you cancel on 29 March at 3 PM, you miss the window and will be charged. Most subscriptions bill at the same time each month-check your bank or email history to find your exact renewal time, then set a phone reminder for at least 36 hours before. Pro tip: Cancel as soon as you decide to leave, not the day before renewal.

Mistake 3: confusing website cancellation with app store cancellation

If you subscribed via Apple App Store, you cannot cancel through the Madmuscles website-that cancellation won't stick. Similarly, a website subscription cannot be cancelled through Google Play. You must cancel where you bought it. Check your original confirmation email to see which platform processed the charge, then use the matching cancellation method above.

Mistake 4: not saving cancellation proof

Madmuscles may glitch, your confirmation email may land in spam, or disputes may arise weeks later. Screenshot every cancellation confirmation page before you close the window. Save the confirmation email, forward it to yourself, and store it in a folder labelled "Subscriptions" or "Cancellations." If a dispute emerges, this proof becomes your strongest argument-especially with your bank or the Commerce Commission.

A cancellation checklist for your safety

Use this checklist to confirm you've cancelled correctly and won't face surprise charges.

Your next steps and how stopee can help

You now have a complete roadmap for cancelling Madmuscles without confusion or wasted money. The steps above work for every platform and every billing plan. Execute them confidently, keep your proof, and know your rights if anything goes wrong.

If you encounter resistance from Madmuscles, an unexpected charge after cancellation, or a refund denial, Stopee remains your ally. Stopee's cancellation guides and consumer advocacy tools have helped thousands of New Zealand customers dispute unfair charges, recover refunds, and escape subscriptions designed to trap them. Whether you need step-by-step guidance, help drafting a dispute letter to your bank, or clarity on your consumer rights, Stopee is built for exactly this challenge.

Cancellation should be simple, transparent, and in your control. Now it is.