Manage Madmuscles

How to cancel your madmuscles subscription and protect your money in ireland

What is madmuscles and why irish consumers need to know about cancellation

Madmuscles is a subscription fitness app that delivers workout routines, personalised training plans and nutrition guidance through a mobile and web platform. The service attracts Irish customers with low-cost trial offers, but many discover that cancellation is harder than signing up. You should understand exactly how this service works before your trial ends, because unexpected charges after a trial period are the most common complaint we hear at Stopee.

The company operates from Cyprus and handles billing for customers across the EU, including Ireland. Like many fitness subscriptions, Madmuscles uses a model where you start with a cheap trial, then automatic renewal kicks in at the full subscription price unless you actively cancel. That model itself is legal under Irish consumer law, but the company must make cancellation easy, transparent and genuinely available to you. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover their money, and we want to ensure you have the practical steps you need.

How madmuscles subscription plans work

Madmuscles typically offers you a low-cost trial period (often a few euro or pounds for 7-14 days) followed by recurring billing at the full subscription rate. After your trial ends, automatic renewal charges you unless you take action to stop it. The company markets tiered plans, with add-ons for nutrition coaching or premium training modules. Prices vary depending on your location and the offer you received, but expect to see monthly charges in the region of €49.95 or higher once your trial expires.

These prices are based on publicly available listings and may differ depending on promotional codes or your country. Always check your own account before trial renewal to confirm the exact amount you will be charged.

Why so many irish customers cancel madmuscles

Cancellation rates for fitness subscriptions are high across the industry, and Madmuscles is no exception. The most common reasons Irish customers tell Stopee they want to cancel include unexpected charges after a trial ends, lack of motivation or time to use the app, perceived poor value for money, confusion over billing, and difficulty accessing the company's refund policy. Some consumers report being charged for add-ons they did not deliberately select, or discovering that their card was charged multiple times in a single billing cycle.

Another recurring theme is customers who feel the workout library is not diverse enough, or that the app does not deliver the personalised coaching the marketing promised. Others simply decide fitness subscriptions are not worth the ongoing cost when they could access free YouTube workouts. Whatever your reason, you have the right to cancel, and Stopee is here to guide you through the process clearly and confidently.

Your consumer rights in ireland and the EU

Irish law gives you strong legal protections when you buy digital services like Madmuscles, and understanding those rights empowers you to cancel safely and claim refunds if the company has broken the law.

Consumer rights act 2022 and distance selling rules

Under the Consumer Rights Act 2022, you have a statutory right to cancel a distance contract (any purchase you make online or by post) within 14 days of the date your contract begins, with no need to give a reason. This right applies to Madmuscles subscriptions purchased online from Ireland. During that 14-day period, you can withdraw from the contract and demand a full refund of any charges, including trial fees.

The company must refund you within 14 days of receiving your cancellation notice. However, if you have already received and used the service (your workout sessions, for example), the company can deduct a reasonable charge for the service actually provided. In practice, if you cancel a Madmuscles trial within 14 days and have only used a few workouts, the company should either refund the trial fee in full or face a dispute with your bank.

After the 14-day period expires, you lose the statutory cooling-off right, but you still have the right to cancel a rolling subscription at the end of any billing period if you give reasonable notice. Madmuscles must allow you to cancel with the same ease you used to subscribe. If the company makes cancellation deliberately difficult or impossible, that is an unfair contract term under Irish consumer law, and you can escalate the complaint to the Competition and Consumer Protection Commission (CCPC).

Unfair contract terms and hidden charges

Irish law prohibits contract terms that are unfair to consumers. A term is unfair if it creates a significant imbalance in the parties' rights and obligations in a way that is contrary to good faith. In practice, this means Madmuscles cannot hide its cancellation policy in tiny print, cannot make cancellation require you to phone an 0870 number or wait weeks for a response, and cannot charge you a penalty fee just for cancelling.

If the company charges you after your cancellation request and refuses to refund you, or if cancellation is genuinely impossible through the website, you have grounds to dispute that charge with your bank and to complain to the CCPC. Stopee recommends keeping clear records of every step: screenshots of your cancellation request, confirmation emails, and any follow-up contact with customer support.

How to cancel your madmuscles subscription step by step

Cancelling Madmuscles requires you to access your account on the website, navigate to your subscription settings and confirm your cancellation request. The process usually takes 5-10 minutes, but you must do it before your next billing date to avoid an unwanted charge.

Method 1: cancel via the madmuscles website

This is the official and recommended method. Follow these steps exactly and take screenshots at each stage for your records.

1. Go to the Madmuscles website and log into your account using your email address and password.
   • If you have forgotten your password, use the "Forgot Password" link to reset it before you proceed.
2. Once logged in, look for a menu or navigation option labelled "My Account", "Account Settings" or "Profile". This is usually found in the top right corner of the screen or in a hamburger menu (three horizontal lines).
   • On mobile, tap the profile icon or menu button first.
3. Select "My Subscription" or "Subscription Details" from the account menu.
   • You will see your current plan, next billing date and renewal amount.
4. Look for a button or link that says "Cancel Renewal", "Cancel Subscription", "Pause" or "Manage Subscription". Click it.
   • Warning: Do not click "Pause" unless you want to pause only temporarily; "Cancel" is the option you need to stop all future charges.
5. You may be asked to select a reason for cancellation (e.g. "Too expensive", "Not using it", "Found a better alternative"). Select the reason that applies to you, or select "Other" if none fit. This step is required by most companies but does not affect your right to cancel.
   • Some companies use this data to offer a discount. If you see a retention offer (a lower price to stay), only accept it if you genuinely want to continue; otherwise, proceed with cancellation.
6. Review the cancellation summary. It should state your cancellation date and confirm that no further charges will occur after this date.
   • Pro tip: If the screen shows "Cancellation pending" or "Cancellation scheduled", your request has been received. If it shows "Active" or "Renewed", the cancellation did not go through; try again or contact support.
7. Click "Confirm Cancellation" or "Yes, cancel my subscription" to finalise your request.
   • Take a full-page screenshot of the confirmation page, including the date, time and any confirmation number.
8. Check your email for a confirmation message from Madmuscles within 24 hours. The email should state your cancellation date and the final charge date (if any).
   • If you do not receive a confirmation email within 24 hours, log back into your account and verify that the subscription status shows "Cancelled". If it still shows "Active", contact Madmuscles support immediately and ask for written confirmation.

Method 2: cancel via email or customer support

If the website cancellation option is broken, missing or unclear, you can request cancellation directly from the Madmuscles support team. This method creates a clear written record of your request, which is valuable if a dispute arises later.

1. Go to the Madmuscles website and find the "Contact Us", "Help" or "Support" page. Look for an email address or contact form.
   • If no email is visible, check the privacy policy or terms of service; contact details are usually listed there.
2. Send an email to the support address with the subject line: "Request to cancel subscription - [your email address]".
   • Use this template: "I wish to cancel my Madmuscles subscription effective immediately. My account email is [your email]. My next billing date is [date]. Please confirm cancellation and confirm that no further charges will be made. I request written confirmation within 7 days."
3. Send the email from the same email address you used to create your Madmuscles account. This makes it easier for the company to find and verify your account.
   • Send the email as a simple text message, not an attachment or formatted document.
4. Wait for a response from Madmuscles. The company should reply within 5 working days with written confirmation that your subscription is cancelled.
   • Warning: If you do not receive a reply within 7 days, send a follow-up email and consider escalating to your bank or filing a complaint with the CCPC (see section below on what to do if cancellation fails).
5. Save every email you receive from Madmuscles, including the original cancellation request and any replies. Store these in a folder on your computer or cloud storage.
   • Pro tip: Forward these emails to yourself from an email provider you trust (Gmail, Outlook) and mark them as important so you can find them quickly if you need to dispute a charge.

Method 3: cancel via your bank or payment provider

If Madmuscles does not respond to cancellation requests or you cannot access your account, you can instruct your bank to stop the recurring payment. This is a last resort, but it is a legitimate option under Irish and EU banking law.

1. Contact your bank or payment provider (the company that issued your debit or credit card) and tell them you want to revoke your authorisation for Madmuscles to charge your card.
   • In Ireland, you can do this by phoning your bank, visiting a branch, or logging into your online banking portal and setting up a "payment stop" or "direct debit cancellation".
2. Provide your bank with the name of the company (Madmuscles), the reference number or subscription ID (from your confirmation email), and the date you want the payments to stop.
   • Your bank may ask for proof that you tried to cancel directly with the company. If so, show them your email to Madmuscles support or the screenshots of your cancellation attempt.
3. Your bank will send a formal instruction to Madmuscles (or to the payment processor handling the transaction) to stop accepting charges on your account.
   • This process can take 5-10 working days. Make sure you have enough funds in your account in case a charge goes through before the stop takes effect.
4. Important: Do not rely on your bank to handle the full cancellation. After stopping the payment, email Madmuscles again to confirm your cancellation request so there is no dispute later about whether you tried to cancel.

What happens after you cancel your madmuscles subscription

Cancelling your subscription stops future charges, but there are a few practical things you need to know about the days and weeks after your request is processed.

Access to the madmuscles app and final charges

Once you cancel, your access to the Madmuscles app and training library depends on the company's policy and your cancellation date. Most fitness subscriptions allow you to use the service until the end of your current billing period, then lock you out on the next day. So if your billing date is the 15th of each month and you cancel on the 5th, you typically keep access until 14th, and lose it on the 15th.

You may see a final charge on your next billing date if you cancelled after that date had passed. This is normal and legal. However, if you cancelled before your billing date and still see a charge on your bank statement, that is an error, and you should dispute it immediately with your bank or contact Madmuscles support.

Pro tip: Screengrab your Madmuscles account on the day you cancel, showing the subscription status as "Cancelled" and the access end date. This proves you cancelled in time if a final charge appears.

Refund timelines and what to expect

Whether you receive a refund depends on when you cancel relative to your trial end date and your billing cycle. Stopee explains the key scenarios below.

Scenario 1: You cancel within 14 days of signing up (during the cooling-off period). You are entitled to a full refund of any charges, minus a deduction for the service you have used (if any). In practice, for a €0.99 or €4.99 trial, most companies refund the full amount. This refund should arrive within 14 days of your cancellation request.

Scenario 2: You cancel after 14 days but before the first full charge. You may still be entitled to a refund if the company has not yet charged the full subscription price. Contact Madmuscles support and request a refund; explain that you cancelled before being charged the full rate. If the company refuses and you believe the cancellation was within the 14-day window, escalate to your bank.

Scenario 3: You cancel after the first full charge. Once you have been charged the full subscription price, you are no longer entitled to an automatic refund under the 14-day rule. However, if you cancelled immediately after the charge and did not use the service, you can request a refund on the grounds that the service was not as advertised or did not meet your expectations. Stopee has found that companies often refund one month's charge if you make a polite, reasoned request.

Pro tip: If Madmuscles refuses a refund, ask your bank to dispute the charge. Most Irish banks will investigate if you provide evidence of your cancellation request. This is called a "chargeback", and it is your safety net if the company ignores you.

Common mistakes people make when cancelling madmuscles

Cancellation is straightforward, but small mistakes can cost you money or lead to renewed charging. We have seen these errors happen countless times at Stopee, and we want you to avoid them.

Mistake 1: confusing "Pause" with "Cancel"

Many subscription apps offer a "Pause" button as well as a "Cancel" button. If you click "Pause", your subscription remains active and you will be charged again when the pause period ends (usually 1-3 months). If you truly want to stop paying, you must click "Cancel" or "Cancel Subscription". Read the button label carefully before you confirm.

Mistake 2: not taking screenshots or saving confirmation details

If Madmuscles charges you again after cancellation, you will need proof that you cancelled. Your bank will ask: "Can you show me that you requested cancellation?" If you have no screenshots, no email confirmation and no date record, the company can claim your cancellation never happened. Always take a full-page screenshot of the cancellation confirmation page and save your confirmation email. Stopee recommends keeping these files for at least six months after cancellation.

Mistake 3: cancelling too close to your billing date

If your billing date is tomorrow and you cancel today, the company may still charge you tomorrow because the cancellation request has not been processed yet. Always cancel at least 3-5 days before your next billing date to allow time for the system to update. Check your Madmuscles account to see when your next charge is due, then work backwards.

Mistake 4: assuming an email confirmation means the cancellation is done

Some companies send you an email saying "We received your cancellation request" but then still charge you because they have not actually processed it. After you receive a confirmation email, log back into your Madmuscles account a day or two later and verify that the subscription status shows "Cancelled" or "Inactive". If it still shows "Active", contact support again and ask them to escalate your case.

Mistake 5: not checking your bank statement after cancellation

Even if Madmuscles confirms your cancellation, unexpected charges can still appear. Check your bank statement on your next expected billing date (and the date after, just to be sure). If you see a charge you did not expect, contact your bank immediately; they have procedures to dispute unauthorised recurring charges. The longer you wait to report it, the harder it is to recover your money.

Checklist: cancel madmuscles safely

Use this checklist to ensure you do not miss any steps and to keep a record for your own protection.

Refund rights and how to recover money if something goes wrong

If Madmuscles charges you after you cancelled, or if you were charged during the 14-day cooling-off period, you have a clear path to recover your money. Stopee is here to explain your options in plain English.

Step 1: request a refund directly from madmuscles

Send an email to Madmuscles support with the subject "Refund request - [your email]". Use this template: "I cancelled my subscription on [date] but was charged €X on [date]. Please refund this charge within 14 days and confirm receipt of this request. I am providing screenshots of my cancellation confirmation and my bank statement as evidence."

Attach the screenshots and give the company 7 days to reply. Many companies refund immediately once they see clear evidence. If Madmuscles does not respond or refuses, move to step 2.

Step 2: dispute the charge with your bank

Contact your bank and ask to dispute the charge as "Unauthorised recurring transaction" or "Service not cancelled as requested". Explain that you cancelled Madmuscles before the charge appeared, provide your cancellation email and screenshots, and ask your bank to investigate. Most Irish banks will reverse the charge and raise a formal dispute with Madmuscles within 5-10 working days.

Pro tip: Your bank is on your side. Banks have strong protections for consumers under Irish and EU payment law. Do not hesitate to use them.

Step 3: complain to the CCPC if the company ignores you

If your bank reverses the charge but Madmuscles re-bills you (charging you again), or if the company refuses to acknowledge your cancellation at all, file a formal complaint with the Competition and Consumer Protection Commission. Visit ccpc.ie and complete the online complaint form. The CCPC can force the company to refund you and can impose fines if the company has broken consumer law. Stopee has supported customers who used the CCPC process successfully, and we encourage you to use this resource if needed.

Reasons to cancel versus reasons to stay: what the reviews tell us

Reading honest customer feedback can help you decide if cancellation is the right choice, or if the issues you are facing can be solved without cancelling.

The pattern across reviews is clear: customers praise Madmuscles for content quality and features, but leave in frustration over billing and cancellation. This tells us that the service itself is solid, but the company's customer experience around payment and cancellation needs improvement. If you are cancelling because of charges or billing confusion, you are not alone, and your frustration is valid.

Key traps to avoid when using fitness subscriptions

Beyond Madmuscles itself, there are industry-wide patterns that catch consumers by surprise. Stopee urges you to watch for these traps with any fitness app subscription.

The free trial trap

Free or ultra-cheap trials (€0.99 for 14 days) are designed to get you to enter your card details. The company counts on you forgetting to cancel before the trial ends. Set a calendar reminder for 2 days before your trial ends, not on the day it ends. This gives you time to cancel before the first full charge.

The upsell trap

After you sign up for the basic plan, Madmuscles or similar services may send you emails or push notifications offering a "premium" or "pro" tier at a higher price, or suggesting add-ons like nutrition coaching. Do not click the upsell link unless you genuinely want to upgrade. If you click it by accident, you can usually cancel the upgrade from your account settings within the same process you use to cancel the main subscription.

The payment processor trap

Madmuscles may use a third-party payment processor (a company that handles billing on its behalf). When you try to cancel, you might be directed to the processor's website, not Madmuscles' own site. This can be confusing. Make sure you cancel with both the app/website and confirm with your bank if needed.

Contacting madmuscles directly: address and escalation

If you need to reach Madmuscles by post or have exhausted email and phone options, the company's registered address is:

Madmuscles
1st Floor
Georgiou Christoforou 8
2012 Strovolos
Nicosia
Cyprus

You can send a formal cancellation request or complaint letter to this address via registered post (An Post Special Delivery, which provides proof of delivery). Include your full name, account email, account number (if you have it), the date of your request and exactly what you are asking for (refund, cancellation confirmation, etc.). Keep a copy for your records.

For faster resolution, use the email method outlined earlier in this guide. Email is legally binding and creates a timestamped record that your bank and the CCPC can access.

Summary: take control of your subscription with confidence

Cancelling Madmuscles is straightforward once you know the steps, but the company's billing process can feel opaque if you do not plan ahead. You now have the knowledge to cancel cleanly, protect yourself from unwanted charges, and recover money if something goes wrong.

Remember: you have legal rights. The Consumer Rights Act 2022 is on your side. If cancellation takes too long, if charges appear after you cancelled, or if customer support ignores you, escalate to your bank or the CCPC. Do not accept poor service or phantom charges as normal.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and understand their rights. Our goal is to make sure you feel empowered, not trapped. Use this guide as a reference, take screenshots, keep emails, and do not hesitate to dispute unfair charges. You are in control, and Stopee is here to back you up. Visit Stopee.com for more guidance on cancelling any subscription, anytime.