Manage Madmuscles

How to cancel Madmuscles and stop recurring charges in malaysia

What is Madmuscles and why members cancel

Madmuscles is a fitness subscription platform that delivers personalised workout programmes, nutrition guidance, video tutorials, and progress tracking tools to your phone or web browser. You complete a brief onboarding quiz, the system builds a plan around your fitness goals, and then you pay a recurring monthly or annual fee to keep access active.

The service works well for many Malaysians, but cancellation frustration is real. Most members who reach out to Stopee report the same issue: they did not realise charges would continue automatically, or they missed the narrow window to cancel before the next billing date. Madmuscles requires you to cancel at least 24 hours before renewal, which means timing matters.

How Madmuscles billing works

You subscribe through one of three channels: the Madmuscles website, Apple App Store, or Google Play. Each channel handles billing differently, and cancellation steps depend on where you signed up. Payment methods include credit cards, debit cards, Apple Pay, and Google Pay. The platform converts pricing to Malaysian Ringgit (MYR) at checkout, though the company displays US dollar prices first on its support pages.

Madmuscles does not publish a fixed local price list, so you must complete the onboarding quiz to see the exact cost for your chosen plan before committing. This transparency gap catches many users off guard, especially when the first renewal charge lands without warning.

What you get with a paid Madmuscles membership

Paid members access customised workout routines tailored to their fitness level, nutrition and meal planning support, a library of exercise videos, and built-in progress tracking. You can also sync workouts across web and mobile apps, log your performance, and adjust your plan based on results. The membership covers all these features on a rolling basis until you cancel.

Your consumer rights under malaysian law

The Consumer Protection Act 1999 (CPA 1999) protects you when you cancel Madmuscles, even though the company is an online service. Under this law, you have the right to cancel a distance contract (such as a subscription you sign up for online) within 14 calendar days, provided you have not yet used the service substantially. If you cancel within this cooling-off period, you must receive a refund of all charges you paid.

After the 14-day window closes, the CPA 1999 also requires that any subscription terms be fair and transparent. If Madmuscles fails to clearly communicate the cancellation deadline, renewal date, or charges, you may have grounds to dispute a charge. The Ministry of Domestic Trade and Consumer Affairs (MDTCA) is your escalation point if Madmuscles refuses to refund or acknowledge your rights under the Act.

Why the 14-day cancellation window matters

Many subscription services in Malaysia rely on the assumption that you will overlook this window. Stopee advises you to act fast: if you change your mind about Madmuscles within 14 days of first purchase and have not used the service extensively, you can demand a full refund, no questions asked. The burden is on the company to prove you consumed substantial value before you tried to cancel.

After 14 days, you lose this automatic cooling-off protection, but you can still cancel the subscription at any time. However, you will not receive a refund for the current billing period unless Madmuscles voluntarily offers one.

Cancellation methods: choose the right path for you

Your cancellation route depends on where you signed up and which billing method you used initially. If you signed up on the Madmuscles website, you cancel in your account settings. If you subscribed through Apple App Store or Google Play, you cancel through that app store instead. Using the wrong method will waste time and may leave your subscription active by accident.

Cancel through the Madmuscles website

This is the simplest route if you signed up directly on madmuscles.com and paid with a credit card, debit card, Apple Pay, or Google Pay.

1. Log in to your Madmuscles account using your email and password.
   • If you have forgotten your password, click "Forgot password" on the login page and follow the reset email.
2. Click "My Account" or "Account Settings" in the top menu or sidebar (exact wording may vary by app version).
   • On mobile, this may appear as a profile icon or hamburger menu.
3. Select "My Subscription" or "Subscriptions" to view your active plan.
   • You will see your plan name, current renewal date, and the amount you are charged.
4. Click "Cancel Renewal" or "Cancel Subscription" next to the plan you want to stop.
   • Pro tip: Do not click "Pause" if you see that option. "Pause" does not cancel; it only delays the next charge temporarily.
5. You will be asked to confirm your cancellation and may be prompted to select a reason (e.g., "Too expensive", "Not using it", "Found a better service").
   • Your feedback helps Madmuscles improve, but you can select any reason that fits. This step does not affect whether your cancellation goes through.
6. Click "Confirm Cancellation" or "Yes, cancel" on the final screen.
   • You will see a confirmation message. Save or screenshot this message as proof.

Warning: Cancellation does not happen instantly. You will lose access at the end of your current billing period, not immediately. If your next renewal date is 3 March and you cancel today, your access ends on 3 March at midnight, and you will be charged nothing after that point.

Cancel through apple app store

If you signed up via the Madmuscles app on iPhone or iPad and your payment method is linked to your Apple ID, you must cancel through App Store settings, not in the Madmuscles app itself.

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open Madmuscles directly; you must go through the App Store.
2. Tap your profile icon in the top right corner (it looks like a circle with your photo or initials).
   • Tap "Subscriptions" from the menu that appears.
3. Find "Madmuscles" in your active subscriptions list and tap it.
   • You will see your subscription plan, renewal date, and price.
4. Tap "Cancel Subscription" or "Remove" at the bottom of the screen.
   • Apple may offer a discount or incentive to keep your subscription. You do not have to accept; just tap "Confirm Cancellation".
5. Wait for Apple's final confirmation message.
   • Pro tip: Take a screenshot of the confirmation. Apple's interface can be confusing, and visual proof protects you if a charge appears after you thought you cancelled.

Warning: If you cancel through the Madmuscles app instead of the App Store, your subscription will remain active. The Madmuscles app does not have cancellation controls for App Store subscriptions; Apple controls those directly.

Cancel through google play

If you signed up via the Madmuscles app on Android and your payment method is linked to your Google Play account, cancellation must happen in Google Play settings.

1. Open the Google Play Store app on your Android phone or tablet.
   • Do not cancel within the Madmuscles app; Google Play controls app subscriptions.
2. Tap your profile icon in the top right corner.
   • Select "Manage my subscriptions" or "Subscriptions" from the menu.
3. Find "Madmuscles" in your active subscriptions and tap it.
   • You will see your plan, renewal date, and the amount charged on each renewal.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play will ask you to confirm and may show a retention offer. Proceed past this.
5. Tap "Yes, cancel" on the final confirmation screen.
   • Screenshot the confirmation for your records.

Pro tip: Both Apple and Google Play send confirmation emails after you cancel a subscription. Check your email inbox and spam folder for this confirmation within 10 minutes. If you do not receive one, your cancellation may not have gone through.

Timeline and refund policy explained

Understanding when you get money back is crucial. Madmuscles operates a strict cancellation policy that hinges on timing, and the company will not issue refunds unless you cancel before the renewal deadline.

The 24-hour cancellation window

You must cancel at least 24 hours before your renewal date to avoid the next charge. If your next billing date is 15 March at 14:00 and you cancel on 15 March at 10:00, you are too late and will be charged. This is not forgiving, and Madmuscles support confirms they do not make exceptions.

To be safe, cancel at least 2 days before your renewal date. This buffer protects you against time zone confusion or system delays.

Refund eligibility

How to request a refund

If you believe you are entitled to a refund under the Consumer Protection Act 1999 or if Madmuscles charged you after you cancelled, contact their support team at [email protected]. Include your account email, order number (from your payment receipt), and a clear explanation of why you want a refund.

Pro tip: Keep all payment confirmations, cancellation screenshots, and timestamps. Madmuscles may ask for these as proof before processing a refund. Stopee recommends you document everything from the moment you sign up.

If Madmuscles refuses to refund you and you believe your rights under the Consumer Protection Act 1999 have been breached, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can lodge a complaint online at www.mdtca.gov.my or contact their hotline at 1-800-80-1234.

What happens after you cancel

Once cancellation is confirmed, the transition is straightforward, but a few loose ends may catch you by surprise if you do not plan ahead.

Access and data after cancellation

Your access to Madmuscles ends at the end of your current billing cycle. If your next renewal would have been 20 March, you can use the service until 23:59 on 19 March. After that, the app will either lock you out or show a message saying you need to resubscribe.

Madmuscles does not clearly spell out what happens to your workout history, progress data, and meal plans after you cancel. To be safe, screenshot or download your progress stats, favourite workouts, and any custom notes before your access ends. Some platforms delete this data after cancellation; others keep it but hide it until you resubscribe.

Check your bank statement

After your access expires, monitor your bank statement or credit card for 2 billing cycles. If a charge appears after your cancellation date, contact your bank immediately and dispute it as unauthorised. Stopee has seen cases where Madmuscles accidentally re-billed users weeks after cancellation, especially if they signed up through multiple channels or if a payment method changed.

Keep your cancellation confirmation email for at least 12 months. If you need to prove you cancelled, this email is your strongest evidence.

Common cancellation mistakes and how to avoid them

Cancellation goes wrong far more often than it should, and most mistakes are preventable. The frustration of discovering you have been charged when you thought you cancelled is avoidable with a clear head and the right steps.

Mistake 1: cancelling in the wrong place

You signed up on the Madmuscles app, then tried to cancel in your account settings, and the subscription remained active. The app does not manage cancellations for App Store or Google Play subscriptions. Your payment method determines where you cancel, not where you downloaded the app.

Prevention: Before you cancel, check your payment method. Open your account, go to "Billing" or "Payment Settings", and see which payment option is linked. That tells you where to cancel. Credit card on file? Cancel on the website. Apple Pay tied to App Store? Cancel in Apple App Store settings. Google Pay linked to Google Play? Cancel in Google Play settings.

Mistake 2: missing the 24-hour deadline

You intended to cancel before your renewal, but life got busy, and you missed the window by a few hours. Now you are charged for another month and Madmuscles says no refund is possible.

Prevention: Set a calendar reminder for 2 days before your renewal date. Write the exact date and time (e.g., "Cancel Madmuscles by 13 March 12:00") and set the alarm on your phone. This one-minute step prevents a full month of unwanted charges.

Mistake 3: pausing instead of cancelling

You clicked "Pause subscription" thinking you could pick it back up later. The pause lasted one or two billing cycles, then your subscription reactivated and you were charged without realising it.

Prevention: If you do not plan to return, never click pause. Pause is meant for people who want to stay subscribed but skip a month or two. Always click "Cancel" if you want to stop completely. If Madmuscles does reactivate a paused subscription without permission, contact them and cite Section 49 of the Consumer Protection Act 1999, which prohibits automatic renewal without clear affirmative consent.

Mistake 4: no confirmation screenshot

You cancelled, saw a message that seemed to confirm it, and moved on. Three weeks later, you were charged again. Now you cannot prove you cancelled because you did not screenshot the confirmation.

Prevention: After every cancellation step, take a screenshot of the confirmation page or message. This becomes your proof if Madmuscles disputes that you cancelled. Screenshots cost nothing and take 5 seconds but have saved thousands of customers in disputes.

Pricing comparison table

Madmuscles does not publish a single standard price because the system bases cost on your fitness goals, location, and plan length. The table below shows typical pricing patterns for Malaysian members based on publicly available information. Your actual price may differ once you complete the onboarding quiz.

Pro tip: If you are unsure whether a free trial will convert to a paid subscription automatically, check your order confirmation email before the trial ends. Look for the phrase "automatic renewal" or "will be charged on [date]". If you see this, set a cancellation reminder immediately.

Avoiding Madmuscles in the first place: is it right for you?

Before you sign up, ask yourself whether Madmuscles fits your fitness style and budget. Many cancellations happen because members realised the service was not what they expected.

When Madmuscles makes sense

• You prefer personalised workout plans over generic routines.
• You want professional nutrition guidance included in one subscription.
• You are motivated by progress tracking and detailed analytics.
• You can commit to at least one full month of workouts.

When you should look elsewhere

• You prefer free or very low-cost fitness apps (try YouTube channels or government fitness programmes first).
• You do not trust recurring billing or worry about forgetting to cancel.
• You prefer in-person group classes or one-on-one coaching.
• You want to try a service with a genuine no-questions refund policy; Madmuscles is strict.

Final checklist before and after cancellation

Use this checklist to ensure you cancel correctly and protect yourself from surprise charges.

Before you cancel

• Check your current plan name and next renewal date in your Madmuscles account.
• Screenshot your billing page and all subscription details.
• Calculate the exact time you need to cancel (at least 24 hours before renewal).
• Set a phone reminder for 2 days before your renewal date.
• Download or screenshot any workout data, progress reports, or meal plans you want to keep.
• Identify which payment method you used (website, App Store, or Google Play).
• Save Madmuscles support contact details: [email protected].

During cancellation

• Log in to the correct cancellation channel (website, App Store, or Google Play).
• Navigate step-by-step to your subscription settings.
• Click "Cancel" and confirm the final cancellation request.
• Screenshot the confirmation message or page.
• Note the date and time you cancelled.
• Save the confirmation email Madmuscles or the app store sends within 10 minutes.

After cancellation

• Check your email inbox and spam folder for cancellation confirmation within 24 hours.
• Check your bank or credit card statement on your next billing date to confirm no charge was made.
• Monitor your statement for 2 more billing cycles to catch any accidental re-billing.
• Keep all cancellation proof for 12 months.
• If a charge appears after cancellation, dispute it with your bank immediately and contact Madmuscles support with your proof.

What to do if Madmuscles refuses to refund you

Madmuscles support is usually helpful, but some situations escalate when the company refuses a refund you believe you deserve. Know your rights and your next steps.

Step 1: request a refund in writing

Email [email protected] with the subject "Refund Request for Account [your email]". Include your order number, the charge date, the amount, and a clear explanation of why you believe you are entitled to a refund (e.g., "I cancelled within 14 days under the Consumer Protection Act 1999 cooling-off period" or "I cancelled more than 24 hours before renewal and should not have been charged").

Keep a copy of this email and the date you sent it. Wait 7 business days for a response.

Step 2: escalate if ignored

If Madmuscles does not respond or refuses your refund, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can lodge a complaint online at www.mdtca.gov.my, by phone at 1-800-80-1234, or by visiting your nearest MDTCA office. Bring copies of all relevant documents: order confirmations, cancellation screenshots, emails to Madmuscles, and bank statements showing the charge.

Pro tip: The MDTCA can mediate disputes and force companies to comply with consumer protection laws. They take subscription cancellation complaints seriously, especially when automatic renewal rules are violated.

Step 3: dispute with your bank

If Madmuscles charged you without permission after you cancelled, you can also dispute the charge directly with your bank or credit card company. Contact your bank's dispute or fraud department, explain that you cancelled the subscription before the charge was made, and provide your cancellation confirmation. Your bank can reverse the charge and may open an investigation into Madmuscles' billing practices.

Warning: Do not simply refuse to pay or use a chargeback lightly. Use your bank's formal dispute process, which protects both you and the merchant.

Final thoughts and support options

Cancelling Madmuscles should be simple, and with the step-by-step guidance in this guide, it is. The key is acting before your 24-hour deadline, choosing the right cancellation method, and documenting everything you do. If you made a mistake or Madmuscles overcharged you, your consumer rights under the Consumer Protection Act 1999 protect you, and escalation routes exist.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorised charges, and recover refunds they were owed. Whether you are cancelling Madmuscles because you found a better fitness app, hit your fitness goals, or simply cannot afford the ongoing cost, Stopee is here to walk you through the process and remind you of your rights every step of the way. Visit Stopee at stopee.com for guides on cancelling other subscriptions, understanding your consumer protection rights, and handling billing disputes with confidence.

If you have already cancelled Madmuscles and were wrongly charged, or if you are still unsure about next steps, contact the Ministry of Domestic Trade and Consumer Affairs at 1-800-80-1234 or visit their website at www.mdtca.gov.my. Your rights matter, and you are never alone in fighting for them.