Manage Madmuscle

How to cancel Madmuscle and reclaim your money

What Madmuscle is and why malaysians are signing up (then leaving)

Madmuscle is an online fitness subscription service that delivers personalised workout plans and meal guidance through your web account. You pay a recurring monthly, quarterly, or annual fee in Malaysian Ringgit (RM) for access to customised routines, progress tracking, and nutrition support. Unlike a traditional gym membership, you get no physical location, no equipment, and no face-to-face coaching. You get structured digital content and email support only.

The service operates from Cyprus but markets to Malaysia users through RM pricing on its website. This cross-border setup creates a real cancellation challenge for you: there is no Malaysia phone number, no Malaysia postal address, and no confirmed Malay-language support. When billing problems occur or you want to exit, you rely entirely on email and their online help centre. Understanding this limitation now will save you frustration later.

Madmuscle pricing in malaysia

Madmuscle offers five main paid plans. You choose based on how long you want to commit and what you are training for.

All plans renew automatically unless you cancel before the renewal date. You can also add meal plans or extra coaching modules to your workout plan, which stack on top of your base price. Always check your billing statement against your account to confirm what you are actually paying for.

What users in malaysia report about the service

Customer feedback suggests mixed results. Some users praise the customised workout structure and meal planning flexibility. However, common complaints include unexpected renewal charges, difficulty reaching support in English or Malay, unclear cancellation terms at signup, and confusion about what features are included versus what costs extra.

Several users report being charged after they believed they had cancelled, or discovering add-on fees they do not remember authorising. This is why Stopee recommends documenting everything before you hit the cancel button. Screenshots of your plan, renewal date, and billing statement are your proof if a dispute arises later.

Your consumer rights when cancelling Madmuscle in malaysia

Malaysia law protects you when you cancel a subscription service, even if Madmuscle is based overseas. Knowing your rights gives you the confidence to push back if the company refuses to refund or continues charging you without permission.

Consumer protection act 1999 and unfair contract terms

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a distance contract (online purchase) within 10 business days if you change your mind, without penalty. Madmuscle must tell you this cooling-off period clearly at signup. If they do not display it or make it hard to understand, that is already a breach.

The Act also shields you from unfair contract terms. If Madmuscle's cancellation clause is deliberately vague, charges hidden, or their renewal terms buried in tiny print, a Malaysian court can strike those terms down. Additionally, automatic renewal contracts must have clear, informed consent. You cannot accidentally roll into a renewal. Madmuscle must confirm your agreement to auto-renewal in an obvious way before taking payment.

If Madmuscle refuses to refund you or claims cancellation is not possible, your first escalation is the Federation of Malaysian Consumers Association (FOMCA). You can file a formal complaint, and FOMCA will investigate. This carries real weight and often nudges overseas companies into cooperating.

What "fair" cancellation looks like

A fair cancellation process means you can cancel anytime without jumping through loops. You should receive written confirmation that your subscription has ended. Your billing should stop within one renewal cycle. And if you request a refund for a service you never used, the company should justify any denial with specific contract language.

Madmuscle should offer at least one method to cancel: web account, email, or phone. Stopee has seen too many services bury the cancel button or force you to email a generic address that never replies. You deserve clarity on how long cancellation takes to process. If your next billing date is in 5 days and you cancel today, will the charge still go through? That answer matters.

How to cancel Madmuscle step by step

You have one main cancellation route: your online Madmuscle account. Follow these steps carefully and save proof at every stage.

Before you click cancel: document everything

Open your Madmuscle account right now. Do not cancel yet. Take screenshots of these details:

• Your subscription name (e.g. "1-Month Workout Plan")
• Your current plan price in RM
• Your renewal or next billing date
• The date you started the subscription
• Any add-ons or extra modules you have paid for
• Your login email and account username

Next, log into your bank or e-wallet account. Find all Madmuscle charges in your statement for the past 3 months. Note the exact amounts charged and the dates. If you see a charge you do not recognise, or an amount higher than expected, save that screenshot too. This evidence protects you if you need to file a bank dispute or complaint later.

Pro tip: Open a private email folder and save every Madmuscle email you have received, including the signup confirmation, payment receipts, and any support replies. You may need this proof for FOMCA or your bank.

Cancelling through your web account

Madmuscle's primary cancellation method is through your account dashboard. Here is how to do it:

1. Go to madmuscles.com and log in with your email and password.
   • If you have forgotten your password, use the "Forgot password?" link and reset it before you proceed.
2. Navigate to your account settings or subscription management section. This is usually labelled "My Account", "Billing", "Subscription", or "Settings".
   • Some services hide this menu in the top-right corner under your profile icon.
3. Look for the option to "Cancel subscription", "Manage subscription", or "View my plans".
   • Click on the active plan you want to cancel (the one showing "RM79.99", "RM199.99", etc.).
4. Select "Cancel subscription" or the equivalent button.
   • Madmuscle may ask you why you are leaving or offer you a discount to stay. You do not have to accept any offer. Decline politely and continue to the cancellation confirmation.
5. Confirm the cancellation. You should see a message saying your subscription has been cancelled, along with your final billing date or the date cancellation takes effect.
   • Take a screenshot of this confirmation screen immediately.
6. Check your email within 5 minutes for a cancellation confirmation email from [email protected].
   • Warning: If no confirmation email arrives within 24 hours, email [email protected] yourself with the subject line "Cancellation confirmation request" and attach your screenshot. Do not assume silence means cancellation worked.

After you complete these steps, your subscription should stop renewing. However, Stopee recommends you verify this by checking your account 5 days before what would have been your next billing date. If the renewal date has disappeared from your dashboard, you have successfully cancelled. If a charge appears on your statement despite cancellation, contact your bank immediately.

If you cannot find the cancel button

If the Madmuscle website does not display an obvious cancel option in your account, email [email protected] directly. Use this template:

Subject: Cancellation request for [your email address]

Dear Madmuscle Support,

I wish to cancel my Madmuscle subscription effective immediately. My account email is [your email], and my current plan is [plan name and price, e.g. "1-Month Workout Plan at RM79.99"]. My next billing date is [date from your screenshot].

Please confirm my cancellation in writing and advise the exact date my subscription ends.

Thank you.

Send this email and keep a copy for your records. Madmuscle should reply within 5 business days. If they do not, escalate to FOMCA with your email proof.

What happens after you cancel Madmuscle

Cancellation does not always feel like it worked immediately, and that uncertainty is stressful. Here is what to expect and how to confirm your cancellation is real.

Timeline after pressing cancel

Most subscription services process cancellations within 24 hours, but Madmuscle may take up to 5 business days. Your access to workout and meal plans usually ends on your next scheduled renewal date, not the moment you cancel. For example, if you cancel on 15 January and your renewal was due 28 January, you still have access until 28 January, then it stops.

Some subscriptions allow you to download or export your data after cancellation. Madmuscle does not clearly advertise this option, so if you want to save your workout history or meal plans, email [email protected] and ask before you cancel: "Can I download my workout data and meal plans after cancellation?" Get their answer in writing.

Pro tip: If you signed up for a free trial or introductory offer and want to cancel before the trial ends, calculate your actual cancellation deadline carefully. Free trials often roll into paid plans automatically on day 8 or day 15, depending on the terms. Check your original signup email for the exact day your trial expires.

Your billing statement after cancellation

Check your bank or e-wallet statement 7 days after your cancellation to confirm no new Madmuscle charge has appeared. Your final charge should match the plan price you saw in your account (RM79.99, RM199.99, etc.). If you see an unexpected second charge or a charge after your renewal date has passed, your cancellation may not have processed correctly.

If a charge appears after you cancelled, do not panic. Contact Madmuscle support again, provide your cancellation screenshot, and request an immediate refund. Most companies honour these requests. If Madmuscle refuses, contact your bank and file a chargeback dispute. Malaysia's banking regulations give you 90 days from the charge date to dispute a transaction.

Refunds and what you can claim back

Malaysia law distinguishes between three cancellation scenarios: cancelling within your legal cooling-off period, cancelling an unused plan, and cancelling mid-plan. Your refund eligibility depends on which applies to you.

Refunds within 10 business days (cooling-off period)

If you signed up for Madmuscle fewer than 10 business days ago and have not used the service significantly, you can cancel and request a full refund under the Consumer Protection Act 1999. You do not need a reason. Madmuscle must honour this request. Weekends and public holidays do not count as business days.

To claim this refund, email [email protected] with "Cooling-off period refund request" in the subject line. State the date you purchased the plan and today's date to prove you are within 10 business days. Ask for a refund to your original payment method within 14 days. Keep this email and Madmuscle's reply as your proof.

Refunds after 10 business days: unused services

If more than 10 business days have passed since you bought your plan, you have a weaker legal position, but refunds are still possible. If you have barely used the service (e.g. you logged in once and never opened a workout), argue to Madmuscle that you are entitled to a partial refund for the unused portion of your plan. Many companies grant these refunds to retain goodwill.

Calculate the refund yourself: if you paid RM199.99 for a 3-month plan but used it for only 5 days, you might claim a refund for 85 days of unused access. Email [email protected] with this calculation and ask them to match it or offer a counter-proposal. Document your login dates from your account to prove minimal usage.

Refunds for technical faults or misrepresentation

If the service did not work as advertised (e.g. the workout plans were generic and not personalised, or the app crashed constantly), or if Madmuscle misled you about features at signup, you can claim a refund or credit even after 10 business days. This falls under Malaysia's unfair contract terms protection.

Gather evidence: screenshots of non-personalised content, emails where you complained and Madmuscle failed to fix the issue, or screenshots of the website showing promises that the service did not deliver. Send this evidence to [email protected] with your refund request. If they refuse, file a complaint with FOMCA. Stopee has helped thousands of consumers recover refunds by following this exact approach.

Common mistakes people make when cancelling Madmuscle

Cancellation is simple, but small errors can cost you money or leave you subscribed. We have seen all these mistakes before, and you can avoid them by reading this section carefully.

Mistake 1: not documenting before cancelling

You cancel, weeks pass, then you see a charge on your statement. You panic and contact the bank, but the bank asks "What was your subscription price? When did you cancel? Do you have proof?" You have none of these answers because you did not take a screenshot before hitting cancel.

Always capture your plan name, price, renewal date, and account page before clicking the cancel button. A 30-second screenshot saves you hours of back-and-forth with support or your bank later. Stopee cannot stress this enough.

Mistake 2: assuming silence means cancellation worked

You cancel your Madmuscle plan. No confirmation email arrives, but you assume it worked anyway. Three weeks later, you get charged again. When you contact support, they say "Our records show your subscription was never cancelled." You argue, but without a confirmation email, you have no proof they processed your cancellation request.

Always wait for written confirmation from Madmuscle, either on-screen at the moment you cancel or via email. If no confirmation arrives within 24 hours, email support yourself and ask for written confirmation. Do not move on until you have it in writing.

Mistake 3: missing your renewal date after cancellation

You cancel, but your plan does not end until your next renewal date (e.g. 28 January). You think you are safe. Then on 28 January, a charge appears anyway because your cancellation did not actually process. You contact the bank, but the bank says "You authorised automatic renewals on 28 January, so this is not a fraudulent charge."

Check your account 3 days before your next renewal date, even after you cancel. If your renewal date is still showing, contact support immediately. Do not let your renewal date arrive without confirming cancellation is locked in. This is especially critical if you used a credit card that has since expired or changed.

Mistake 4: cancelling through a free trial without reading the terms

Many users sign up for a Madmuscle free trial, then forget about it. The trial ends, and they get charged automatically for the first month (RM79.99 or RM199.99). They panic and want their money back, but the company says "You agreed to this in the signup email."

If you use a free trial, set a phone reminder for 2 days before the trial ends. Check your original Madmuscle signup email to find the exact trial expiration date. If you want to cancel before the trial becomes paid, cancel 3 days early. This buffer gives Madmuscle time to process your cancellation before the first charge hits your card.

Pricing and plan comparison: is Madmuscle worth cancelling over?

Sometimes you cancel because the service is not right for you. Other times you cancel because the price has crept up or a competitor offers better value. This table helps you decide whether to stick or switch.

If you are cancelling Madmuscle because of poor support, language barriers, or unexpected charges, those are valid reasons. If the workouts are not personalised enough for your goals or the meal plans are too generic, that is also fair. Do not feel obligated to stay with a service that is not serving you well.

What to do if Madmuscle refuses to cancel or refund

A few customers report that Madmuscle either ignores cancellation requests or refuses to process refunds. If this happens to you, escalation steps exist, and you have rights.

Escalation pathway for unresponsive support

First, email [email protected] three times over 2 weeks, each time with a new subject line and all previous emails quoted. Use these subjects: "Cancellation request (first attempt)", "Cancellation request (second attempt)", "Cancellation request (escalation to management)." Send from the email address linked to your account. Keep copies of every email you send and every reply.

If Madmuscle does not reply or refuses to cancel, file a formal complaint with the Federation of Malaysian Consumers Association (FOMCA) at www.fomca.org.my or call them at +60 3-7725 2800. You will need your evidence: cancellation screenshots, cancellation emails, billing statements, and proof of non-response from Madmuscle. FOMCA takes these cases seriously, especially if the company is foreign-based and hard to reach locally.

Simultaneously, contact your bank's dispute department. Tell them Madmuscle is charging you without authorisation or refusing to honour a cancellation. Your bank can place a chargeback dispute on the transaction. Malaysia's banking code gives you 90 days from the charge date to dispute it. Your bank will contact Madmuscle directly, which usually forces cooperation.

Using consumer law as leverage

In your email to Madmuscle, reference the Consumer Protection Act 1999 explicitly. Write: "Under Malaysia's Consumer Protection Act 1999, section 7, I have the right to cancel this distance contract. Your refusal to process my cancellation is a breach of consumer law." This language often nudges companies into compliance because they know the legal risk.

If Madmuscle has deducted charges after you cancelled, emphasise that they are recovering money they are not entitled to. Demand a refund and a written explanation for the continued charges. If they do not respond within 14 days, follow through with FOMCA. Stopee recommends keeping all communications formal and documented. Angry phone calls do not help; written evidence does.

Your checklist before you cancel Madmuscle

Use this list to ensure you are ready to cancel safely and that you have prepared all the evidence you need.

• [ ] I have logged into my Madmuscle account and confirmed my plan name and price.
• [ ] I have taken a screenshot of my subscription page showing the renewal date and plan details.
• [ ] I have checked my bank or e-wallet statement and found all Madmuscle charges from the past 3 months.
• [ ] I have saved all Madmuscle emails, including signup confirmation and payment receipts.
• [ ] I know the date I started my subscription (to calculate if I am within the 10-day cooling-off period).
• [ ] I have calculated what refund I am eligible for (full refund within 10 days, partial if unused, or none if I have used the service extensively).
• [ ] I have set a phone reminder for 3 days before my next scheduled renewal date.
• [ ] I understand that cancelling now will stop my subscription on my next renewal date (not immediately).
• [ ] I have located the Madmuscle cancellation page in my account, or I have drafted the cancellation email to [email protected].
• [ ] I am ready to take a screenshot of my cancellation confirmation immediately after completing the cancellation.

Madmuscle's company details and contact information

Madmuscle operates as an online-only service with no Malaysia office. Here is where to find them and what to expect from each channel.

Support contact methods

Email: [email protected] (expected response time: 5-7 business days)

Website support page: support.madmuscles.com/hc/en-gb (knowledge base for cancellations, billing, and account issues)

Phone support: Not publicly listed for Malaysia customers

Mailing address: No verified Malaysia postal address on file. The company is registered in Nicosia, Cyprus. If you need to send physical correspondence, your bank's dispute team or FOMCA can locate their legal address through official corporate records.

Warning: Madmuscle does not list a Malaysia customer service number. All support routes are email or web-based. This is why documentation and written confirmation are critical-email is your only proof trail.

If you need escalation in malaysia

Federation of Malaysian Consumers Association (FOMCA)
Phone: +60 3-7725 2800
Website: www.fomca.org.my
You can lodge a complaint online or by phone if Madmuscle refuses to refund or cancel.

Bank dispute department
Contact your Visa, Mastercard, or e-wallet provider's dispute team if Madmuscle continues charging after you cancel. You have 90 days from the charge date to dispute.

Final thoughts: you have the power to cancel

Madmuscle is a distance contract, which means Malaysia's Consumer Protection Act 1999 applies to you fully. You have the right to cancel, demand a refund, and escalate to FOMCA or your bank if the company refuses to cooperate. The process is straightforward if you follow the steps carefully and document every action.

The key is moving slowly and deliberately. Do not cancel in a rush. Take your screenshots. Wait for written confirmation. Check your billing statement. And if anything feels wrong-a charge that should not be there, a cancellation that did not stick-push back immediately. Stopee has helped thousands of consumers cancel Madmuscle and similar subscriptions successfully by doing exactly this.

You signed up for Madmuscle to improve your fitness, and if it is no longer serving that goal, you deserve to exit cleanly and recover your money. Use the escalation pathways outlined here, reference your consumer rights, and hold the company accountable. Stopee is here to empower you through this process. Start your cancellation today.