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Cancel Mad Muscle: The Right Way
How to cancel mad muscle in new zealand and reclaim control of your fitness subscription
What is mad muscle?
Mad Muscle (also known as MadMuscles) is a subscription-based fitness platform that delivers guided workout programs, meal plans, and training coaching through a website and mobile apps. You can access the service via iOS, Android, or the MadMuscles website, and you'll find subscriptions ranging from monthly to annual plans. The platform has built a solid reputation, with a 4.5 out of 5 rating from users across New Zealand.
The service sells subscriptions directly through its website and through in-app purchases on both Apple App Store and Google Play. Pricing displays in US dollars within the app, so your final NZD charge will reflect currency conversion rates and applicable taxes at the time of billing.
What you get with a mad muscle subscription
Your subscription unlocks access to video-guided workouts, personalised training programs, and optional meal plan add-ons. You can choose between monthly or multi-month commitments, with annual plans also available. The service markets itself to fitness enthusiasts who want structured coaching without the commitment of a personal trainer.
How mad muscle bills you
Charges renew automatically on your billing date. If you subscribe through the MadMuscles website, they handle billing directly. If you subscribe via Apple or Google, those platforms process your payment and retain a cut of the revenue. This distinction matters when you cancel, because each platform has different cancellation mechanics.
Why you might want to cancel mad muscle
Common reasons New Zealand consumers cancel fitness subscriptions include changing priorities, fitness goals achieved, app quality concerns, or simply finding a better service elsewhere. You might also cancel because you've discovered you're not using the app regularly enough to justify the monthly spend.
Whatever your reason, Stopee understands that cancelling should be straightforward. The good news is that Mad Muscle gives you multiple cancellation routes, though each one requires attention to timing and process.
When you should consider cancelling immediately
Cancel now if you're being charged but haven't used the app in over a month, or if you've switched to a different fitness service. Don't delay if your financial situation has changed and the subscription feels like a stretch. The 24-hour cancellation window before your billing date is firm, so acting quickly protects your wallet.
When you might want to pause instead of cancel
Check whether Mad Muscle offers a pause or freeze feature. Some fitness apps let you temporarily suspend your subscription without losing your account data or progress. This option works well if you're travelling, injured, or simply want a break rather than a permanent exit. Contact MadMuscles support to ask about temporary suspensions before committing to cancellation.
How to cancel mad muscle through the website
If you signed up and pay through the MadMuscles website directly, this is your cancellation route. Follow these steps carefully, paying close attention to the 24-hour window.
- Open your web browser and log in to your MadMuscles account at the official website.
- Navigate to My Account, then select My Subscription.
- Look for the "Cancel Renewal" button on this page.
- Warning: The button may take up to 24 hours to appear after you request it, so don't panic if you don't see it immediately after logging in.
- Click "Cancel Renewal" to confirm your cancellation.
- Note your current subscription expiry date. You'll keep access to all features until this date passes.
- Check your email for a cancellation confirmation from MadMuscles within the next few hours.
Pro tip: Cancel at least 24 hours before your next billing date. If your renewal date is tomorrow, you've already missed this window. Check your account page for the exact date to avoid accidental charges.
How to cancel mad muscle on iOS
If you subscribe through Apple's App Store, Apple controls your subscription and handles the billing. You must cancel through Apple's systems, not through the Mad Muscle app itself.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen to access your Apple ID.
- Select Subscriptions from the menu options.
- Find and tap MadMuscles in your active subscriptions list.
- Tap "Cancel Subscription" or the equivalent option displayed.
- Apple may offer you options to pause or change your plan; select the outright cancellation choice if that's your goal.
- Confirm your cancellation when Apple asks for final confirmation.
Warning: Deleting the Mad Muscle app from your phone does not cancel your subscription. Unsubscribing from push notifications or email newsletters also does not cancel your subscription. You must follow the steps above through Apple's subscription management system, or charges will continue.
Pro tip: Aim to cancel at least 24 hours before your renewal date. Check your subscription details on the same screen to see your next billing date clearly.
How to cancel mad muscle on android
Android users subscribe through Google Play, and Google manages the billing relationship. Cancellation happens through the Google Play app on your device or through a web browser connected to your Google account.
- Open the Google Play app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select Payments and Subscriptions from the menu.
- Choose Subscriptions to view all active subscriptions.
- Find MadMuscles and tap it to open the subscription details.
- Tap "Cancel Subscription" and follow Google's on-screen prompts.
- Google may ask for feedback on why you're cancelling; you can skip this or provide feedback.
Warning: Like iOS, deleting the Mad Muscle app does not cancel your Google Play subscription. You must cancel through the Google Play app or website, or charges will continue monthly.
Pro tip: Google recommends cancelling at least 24 hours before your renewal date. Check your renewal date in the subscription details screen before completing cancellation. Stopee has helped thousands of consumers avoid surprise charges by catching this timing window early.
What happens to your mad muscle account after cancellation
Cancelling feels like an ending, but it's really a transition. Here's what you can expect from the moment you hit that cancel button.
Your access and content
You'll continue to access all Mad Muscle features (workouts, meal plans, coaching) until your current billing period expires. If you cancel mid-month, you don't lose access mid-month. You lose access only after your paid period ends. Check your account page to confirm your exact expiry date so you're not surprised when you're locked out.
Your data and account
Cancellation does not automatically delete your account or erase your personal data. Your login credentials, workout history, progress photos, and other stored information remain in Mad Muscle's systems. If you want your account fully deleted or your data removed, contact MadMuscles support directly and request account deletion. Be aware that deletion is often permanent and cannot be reversed.
Renewal prevention
Once you've cancelled, Mad Muscle will not charge you again. No renewal will occur on your next billing date. If a charge appears after cancellation, contact your payment processor (Apple, Google, or your bank) immediately and reference your cancellation confirmation email.
Will you get a refund for mad muscle?
Refunds depend on when you cancel relative to your billing date and what the terms allow. Stopee knows this is the question that keeps you up at night, so let's be direct.
Mad muscle's standard refund policy
MadMuscles states that refunds are not available if you cancel within 24 hours of your next billing date. This means if you miss the 24-hour window and a charge goes through, that charge is typically non-refundable. Charges incurred because of missed cancellation deadlines fall into this category.
The logic here is that you had 24 hours to cancel and prevent the charge. If you let that window close, the company treats the charge as intentional.
How to request a refund
If you believe you qualify for a refund, follow this process:
- First, cancel your subscription using the method above (website, iOS, or Android).
- Go to MadMuscles support and submit a billing or refund request.
- Provide a clear, factual reason for your refund request. For example: "I cancelled on [date] but was charged on [date] after my cancellation confirmation" or "I was double-charged this month."
- If you purchased through the MadMuscles website directly, the Billing Team will review your case. Refunds processed through Apple or Google must be requested through those platforms.
- Wait for a response. Support typically replies within 3-5 business days.
Pro tip: Keep your cancellation confirmation email. It proves the date you cancelled and gives you leverage if a charge appears afterward.
Money-back guarantee and exceptions
Mad Muscle may have advertised a money-back guarantee at checkout (usually for website purchases). If a guarantee was shown, you must request it within 30 days and have used the service for at least 14 consecutive days during that period. Guarantees typically exclude refunds for personal reasons or financial hardship and are subject to MadMuscles' review and approval.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 protects you when you buy goods and services. This matters if Mad Muscle fails to deliver what was promised or charges you improperly.
What the consumer guarantees act covers
Under this law, services must be rendered with due care and skill, and must be fit for their purpose. If Mad Muscle's app is fundamentally broken, has never worked, or was misrepresented at sale, you have grounds to escalate beyond Mad Muscle's standard refund policy. You're entitled to a refund, repair, or replacement in these circumstances.
When to invoke consumer protection
If Mad Muscle charged you and you cannot access the service, or if the service is materially different from what was advertised, use consumer law as your escalation lever. Send a formal letter to MadMuscles citing the Consumer Guarantees Act and requesting a full refund within 14 days. If they refuse, you can lodge a complaint with Commerce NZ or escalate to the Disputes Tribunal.
Pro tip: Stopee recommends keeping all emails, screenshots, and transaction records. These prove what was promised versus what you received, and they're essential if you need to escalate to a regulatory body.
Mad muscle pricing and plan options
Understanding what you're paying for helps you decide whether cancellation makes sense. Below are the subscription tiers available through the service.
| Plan | Price (USD) | Billing cycle | Best for |
|---|---|---|---|
| Monthly | $12.99 | Month-to-month | New users testing the service |
| Quarterly | $29.99 | Every 3 months | Casual users wanting a slight discount |
| Annual (standard) | $89.99 | Yearly | Best value; committed users |
| Meal plan add-on | $9.99 | Month-to-month | Users wanting nutrition guidance with training |
These are US dollar prices as displayed in-app. Your actual NZD charge will depend on the current USD-to-NZD exchange rate and any GST (15% in New Zealand) applied by your payment processor or local tax rules.
Common mistakes when cancelling mad muscle
Cancelling feels urgent, but rushing often leads to mistakes that cost you money or leave you still subscribed.
Deleting the app instead of cancelling
The biggest trap: deleting the Mad Muscle app and thinking you've cancelled. You haven't. Your subscription is still active on Apple or Google's servers, and your next billing date will arrive with a charge. Uninstalling the app is convenient, but it's not a cancellation method. Always cancel through Apple Settings (iOS) or Google Play (Android) before deleting anything.
Cancelling too close to your renewal date
The 24-hour window is real and inflexible. If you cancel at 11 PM on the 29th and your billing date is the 30th at 2 AM, you've likely missed the window. Check your renewal date now, calculate backwards 24 hours, and mark that time as your hard deadline. Set a phone reminder if your renewal date is within a week.
Assuming the cancellation went through without confirmation
After you click "Cancel," wait for a confirmation email. If you don't receive one within a few hours, log back in and verify the subscription shows as "Cancelled" or "Inactive." Don't assume silence means success. Stopee has seen too many consumers skip this step and end up surprised by a charge.
Requesting a refund before cancelling
MadMuscles requires you to cancel first, then request a refund. If you only submit a refund request without cancelling, they'll tell you to cancel and then resubmit. Save time: cancel, then refund request, in that order.
Ignoring platform vs. website differences
If you subscribed through Apple or Google, you must cancel through Apple or Google respectively. If you subscribed through the website, you must cancel on the website. Cancelling in the wrong place doesn't work. Double-check your original receipt or subscription details to confirm which platform charged you first.
Your cancellation checklist
Use this checklist before, during, and after your cancellation to ensure nothing falls through the cracks.
- Check today's date and locate your Mad Muscle renewal date (in app, account settings, or email receipt).
- Calculate 24 hours before renewal and set a phone reminder for that time.
- Identify which platform you subscribed through: MadMuscles website, iOS App Store, or Google Play.
- If website: log in to MadMuscles, navigate to My Account > My Subscription, and find "Cancel Renewal."
- If iOS: open Settings > [Your Name] > Subscriptions > MadMuscles > Cancel Subscription.
- If Android: open Google Play > Profile > Payments and Subscriptions > Subscriptions > MadMuscles > Cancel.
- Complete the cancellation and capture a screenshot of the confirmation.
- Check your email for a cancellation confirmation from MadMuscles or Apple/Google within 2 hours.
- If no email arrives, log back in and confirm the subscription status shows as "Cancelled" or "Inactive."
- Mark your current expiry date in your calendar so you know when access ends.
- If you're owed a refund, wait 24 hours post-cancellation, then submit a refund request with supporting documentation.
Contacting mad muscle support and escalating complaints
Sometimes cancellation questions arise that this guide doesn't cover, or a charge appears after you've cancelled. Stopee knows you need direct access to a human when things go wrong.
How to reach mad muscle
Visit the MadMuscles support centre at support.madmuscles.com. You can submit a support ticket, browse knowledge base articles, or look for live chat options depending on your account status. Include your order number, email, and specific issue in your message to speed up resolution.
Postal address for formal complaints
If email support doesn't resolve your issue, Mad Muscle's primary postal address for correspondence and cancellation matters is their registered office location. Contact Mad Muscle directly via their support portal to request their current mailing address for New Zealand consumers, as postal addresses can change and the company may have a specific address for billing disputes.
When to escalate to commerce NZ
If Mad Muscle ignores your refund request or cancellation, or if they charge you after you've cancelled, escalate to Commerce NZ. They enforce consumer protection law and can compel the company to act. Document every contact attempt and keep all evidence (emails, screenshots, bank statements).
Key takeaways and your path forward
Cancelling Mad Muscle requires you to move fast and stay detail-oriented, but the process is straightforward once you know the route. Identify your platform (website, iOS, or Android), find the 24-hour cancellation window before your renewal date, and complete the cancellation within that window. Keep your confirmation email, check your expiry date, and monitor your account for any unexpected charges.
Refunds aren't automatic, but they're possible if you've been charged due to a company error or if a service guarantee applies. Consumer law is on your side if Mad Muscle breaches its obligations, and Stopee encourages you to escalate through proper channels if the company refuses reasonable requests.
You're in control here. Stopee has helped thousands of consumers cancel subscriptions they no longer need, recover funds they were owed, and reclaim peace of mind about their recurring charges. Whether you're cancelling Mad Muscle because your fitness goals have shifted or because you've found a better service, act within the 24-hour window and follow the steps for your platform. If you hit resistance, remember your consumer rights and escalate confidently. Stopee is here to ensure you cancel on your terms, not the company's.