Manage Mad Muscle

How to cancel mad muscle in nigeria and reclaim your money

What mad muscle is and why nigerians are signing up

Mad Muscle is a subscription fitness app designed to bring structured home workouts and personalised coaching to your phone. You download it, pick a training plan, and follow guided sessions with progress tracking built in. It's popular in Nigeria because gym memberships are expensive, but home training with a coach's guidance is affordable.

The app sells subscriptions through the Apple App Store, Google Play Store, and its own website. Billing happens through whichever platform you chose, and that same platform controls your refund eligibility. Understanding this matters because your cancellation route depends entirely on where you paid.

Why you might want to cancel

Life happens. You lose motivation, you run out of data, gym membership becomes affordable again, or you realise the app doesn't fit your schedule. Whatever your reason, you have the right to cancel and stop future charges. Stopee exists to help you navigate this process without guilt or confusion.

The reality of subscription apps in nigeria

Subscription services rely on people forgetting to cancel. Many users in Nigeria don't realise they can cancel anytime, or they don't know where to find the cancel button. Others cancel but still get charged because they missed the 24-hour window before renewal. Stopee advocates for clarity here because you deserve to understand your subscription terms upfront.

Your consumer rights under nigerian law

You have legal protections when you buy subscriptions in Nigeria, even though many services don't make them obvious.

Federal competition and consumer protection act (FCCPA)

Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) governs consumer protection under the FCCPA 2018. This law gives you the right to accurate information about what you're buying, fair contract terms, and a remedy if a service breaches its obligations. If Mad Muscle charges you after you cancel, or if the service misrepresents its features, you have grounds to escalate beyond the app's support team.

Your specific rights as a mad muscle subscriber

You have the right to cancel before renewal without penalty. You have the right to request a refund if you meet the service's stated conditions (usually 30 days and active use). If the company refuses and you believe the refusal violates Nigerian consumer law, you can escalate to the FCCPC or your payment provider. Stopee encourages you to document everything: screenshots of charges, cancellation confirmations, and refund request responses. These records are your leverage if you need to escalate.

How to cancel mad muscle on iOS (Apple app store)

If you subscribed through the Apple App Store on your iPhone or iPad, you cancel through Apple's settings, not through Mad Muscle itself. This is the fastest route for iOS users in Nigeria.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap your Apple ID at the top (your name and profile photo).
2. Tap Subscriptions.
   • You'll see a list of all active subscriptions linked to your Apple ID.
3. Find and tap Mad Muscle (or Mad Muscles, depending on how it appears).
   • If you don't see it, scroll down - it may be listed alphabetically.
4. Tap Cancel Subscription.
   • Apple will ask you to confirm. Tap again to finalize.
5. Verify cancellation immediately.
   • Return to Subscriptions and check that Mad Muscle no longer shows as active. A confirmation screen confirms cancellation.

Warning: Cancel at least 24 hours before your next billing date. If you cancel after renewal has already processed, Apple may still charge you for that cycle, and refunds are not automatic. Check your next billing date before you cancel so you know your deadline.

Pro tip: Screenshot your cancellation confirmation. If you're charged after cancellation, you'll have proof you acted in time.

How to cancel mad muscle on android (Google play store)

Android users in Nigeria who subscribed through Google Play Store cancel directly within the Play Store app. The process is similar to Apple but happens in a different location.

1. Open the Google Play Store app on your Android device.
   • Make sure you're logged into the Google account associated with your Mad Muscle subscription.
2. Tap your profile icon (top right corner).
   • It's a circular icon with your initial or profile picture.
3. Tap Payments and subscriptions.
   • This opens a menu with all your active subscriptions.
4. Tap Subscriptions.
   • Scroll through the list to find Mad Muscle or Mad Muscles.
5. Tap the subscription and select Cancel subscription.
   • Google will ask you to confirm your reason for cancelling (optional but recorded).
6. Confirm the cancellation.
   • Your subscription ends at the end of your current billing period.

Warning: Just like Apple, you must cancel at least 24 hours before your next billing date. Google charges on the date specified in your subscription details. If you miss this window, you'll be charged again, and you'll need to request a refund separately.

Pro tip: If you're unsure of your exact billing date, open the subscription details and look for "Next billing date" or "Renews on." Mark it in your calendar one week before so you don't forget.

How to cancel mad muscle via the website

If you subscribed directly through the Mad Muscle website rather than an app store, you cancel through your account dashboard. This is the most direct route but requires you to log in to the Mad Muscle platform itself.

1. Go to the Mad Muscle website and log in with your email and password.
   • Make sure you're using the email address associated with your subscription.
2. Navigate to your account menu.
   • Look for a top-right menu icon (usually three horizontal lines or your name) and tap or click it.
3. Select My Account or Account Settings.
   • You may see options like Profile, Billing, or Subscriptions.
4. Find My Subscription or Billing.
   • Look for your active subscription plan and its renewal date.
5. Click Cancel Renewal or similar wording.
   • The button might say "Cancel Subscription" or "Stop Auto-Renewal."
6. Confirm cancellation by following the prompts.
   • Mad Muscle may ask why you're cancelling (optional).

Warning: The cancel button sometimes takes up to 24 hours to appear on the Mad Muscle website due to syncing delays between systems. If you don't see it immediately, wait and check again later. Don't assume cancellation failed; the system may simply need time to update.

Pro tip: Email yourself or message yourself a screenshot showing your subscription details before cancelling. Include the date you clicked cancel. This creates a timestamp if you later dispute a charge.

Will you get a refund from mad muscle?

Refunds are the question everyone asks, and the answer depends on when you cancel and where you subscribed. Stopee advocates for transparent refund policies because companies should make this crystal clear upfront.

The standard mad muscle refund policy

Mad Muscle does not offer refunds if you cancel after renewal has already occurred. Their policy states you must cancel at least 24 hours before your next billing date to avoid the charge. If you miss that window and are charged, the app itself will not refund you automatically.

Getting refunds if you subscribed via apple or google

If you paid through the App Store or Google Play Store, you request the refund through Apple or Google, not through Mad Muscle. This is crucial because Mad Muscle's support team cannot process these refunds directly.

For Apple: Open Settings, tap your Apple ID, select Subscriptions, find Mad Muscle, and tap Report a Problem. Describe why you want a refund (for example, charged after cancellation). Apple typically responds within 48 hours and may approve refunds for unintended charges or if you haven't used the service.

For Google Play: Open the Play Store, tap your profile, select Payments and subscriptions, find Mad Muscle, tap the subscription, and select Report a problem. Explain the issue and request a refund. Google also processes these within 24-48 hours.

Pro tip: Keep your request polite and factual. Say "I cancelled on [date] but was charged on [date]" rather than "I want my money back." Companies are more likely to approve refunds when you describe a clear error.

Getting refunds for website purchases

If you paid Mad Muscle directly through their website, refunds are considered case-by-case. Their policy states you may be eligible for a refund if you request it within 30 days of purchase and you've actively used the program for at least 14 consecutive days. Refunds are not guaranteed.

To request a refund for a website purchase, contact Mad Muscle support directly through their support portal and explain your situation. Provide your order confirmation, the date you subscribed, and the date you cancelled. If they refuse, escalate to your payment provider (your bank, credit card company, or PayPal).

Escalating to your payment provider if mad muscle refuses

If Mad Muscle or the app stores deny your refund, you can request a chargeback through your bank or card issuer. Contact your bank and tell them you were charged after cancelling a subscription, or that the service was not as described. Your bank can reverse the charge on your behalf. This process takes 7-14 days but is your strongest lever if the service refuses to cooperate. Stopee recommends documenting every communication attempt before escalating to your bank.

What happens to your account after you cancel

Cancellation doesn't mean instant loss of access. You need to understand what you can and cannot do once you hit that cancel button.

Your access during the final billing period

When you cancel Mad Muscle, you retain access to all workouts and features until the end of your current billing period. If your next billing date is 15 days away, you have 15 days of full access left. The app doesn't lock you out the moment you cancel. This is standard practice and gives you a chance to download any workout plans or notes if you want to keep them.

What happens after your access expires

Once your billing period ends, your account transitions to a free or limited version if Mad Muscle offers one. You lose access to premium features, personalised coaching, and progress tracking. Your account data may be retained by Mad Muscle for 30-90 days (check their privacy policy), but you won't be able to log in or download your information unless you request it explicitly. If you want your data deleted, contact Mad Muscle support and request account deletion. They must comply within 30 days under FCCPC data protection standards.

No more auto-renewal charges

After you cancel, no further charges should occur once your current period ends. If you see a charge after your access expires, that's a billing error, and you should immediately dispute it with your payment provider or request an urgent refund from Mad Muscle support.

Mad muscle pricing plans in nigeria

Pricing varies depending on where you subscribe and current promotions. This table shows the typical plan types available, though exact naira (₦) amounts fluctuate.

Pro tip: If you're new to Mad Muscle, always start with a trial. This lets you confirm the app matches your fitness needs before committing to a monthly or annual plan. Many Nigerians regret buying annual plans only to discover they don't like the coaching style or interface. A trial is your safest bet.

Common mistakes people make when cancelling mad muscle

Cancelling a subscription should be simple, but small oversights lead to unexpected charges and frustration. You're not alone if you've made these mistakes, and understanding them helps you avoid them.

Missing the 24-hour window

The biggest mistake is cancelling too late. If your renewal date is tomorrow and you cancel today, you'll still be charged because the 24-hour window has closed. Always check your next billing date before cancelling. Look at your subscription details and count backwards 24 hours. That's your real deadline.

Cancelling through the app instead of the app store

Some people open Mad Muscle itself and look for a cancel button. If your subscription is through the App Store or Google Play, that cancel button in the app won't stop your charges. You must cancel through Apple Settings or Google Play Store respectively. App-internal cancel buttons (if they exist) are only for website subscriptions.

Assuming the cancel email means it's done

You receive a confirmation email saying "Your subscription is set to expire on [date]." Many people think this means they're good. But if that date is wrong or if the service didn't process the cancellation properly, you'll still be charged. Always verify by checking your subscription status directly in the app store or on the website, not just the email.

Forgetting to check your refund eligibility

You cancel because you used the app for only 3 days and realised it wasn't for you. You request a refund but get denied because Mad Muscle's policy requires 14 consecutive days of use for website purchases. You didn't read the terms. Check the refund policy before asking for your money back so you know your odds.

Not documenting the cancellation

You cancel and get a confirmation message on screen. You don't screenshot it. Months later, you're still being charged and you can't prove you cancelled. Always screenshot your cancellation confirmation and the subscription status screen immediately after cancelling. These become critical evidence if you need to dispute charges with your bank.

Checklist before you cancel mad muscle

Use this checklist to ensure you cancel correctly the first time and protect yourself from hidden charges.

• Confirm your next billing date (check your subscription details now)
• Calculate the 24-hour cancellation deadline (count backwards from that date)
• Decide which platform you subscribed through (App Store, Google Play, or website)
• Download any workout plans or notes you want to keep (after this, access expires)
• Check the refund policy for your situation (14-day use requirement? 30-day window?)
• Clear your calendar for the day you plan to cancel (don't put it off)
• Prepare your payment method (for potential refund requests)
• Take screenshots of your subscription details before cancelling
• Cancel through the correct platform (Apple Settings, Google Play, or website dashboard)
• Take a screenshot of your cancellation confirmation
• Verify cancellation in the app store 2 hours later (sometimes delays occur)
• Check your next billing cycle (should say "expires on [date]" not "renews on")
• Set a phone reminder for the day before your access expires (to ensure no surprise charges)
• Save all confirmation emails in a dedicated folder

How stopee helps you stay in control

Cancelling subscriptions shouldn't require a degree in tech support. Stopee exists to demystify the process and remind you of your consumer rights. We've helped thousands of users cancel unwanted subscriptions across Nigeria and beyond, and we know the common pitfalls because we see them every day.

When you use Stopee to understand your cancellation options, you're not just cancelling a subscription. You're taking control of your money and your digital life. You're saying no to auto-renewal traps and yes to informed choices. That's empowerment, and it starts with clarity.

Whether you're cancelling Mad Muscle or any other subscription service, Stopee has the step-by-step guides, the consumer law references, and the no-nonsense advice you need. Visit Stopee today to explore cancellation guides for services you use, understand your rights, and stop paying for things you don't want. Stopee has helped thousands of consumers cancel subscriptions quickly and reclaim thousands in refunds. You're next.