Manage Keeps

How to cancel keeps in the UAE: step-by-step guide and your consumer rights

What is keeps and who uses it

Keeps is a subscription-based hair loss treatment service that delivers FDA-approved prescription medications directly to your door. The service combines online medical consultations with ongoing refills shipped on a regular schedule, designed for adults managing pattern hair loss from home.

How keeps works

When you sign up with Keeps, you complete an online medical intake form reviewed by licensed clinicians. Once approved, your prescription treatments arrive by post and continue on a set schedule until you cancel. The service handles both oral and topical options, with regular deliveries unless you intervene.

Because prescriptions are involved, Keeps enforces strict safety rules and requires you to follow medical guidance. Your account tracks orders, refill dates, and medical history in one place.

Who it suits and who should reconsider

Keeps appeals to people seeking convenient, private treatment without regular pharmacy visits or in-person appointments. If you prefer hands-off management and home delivery, this service removes friction from ongoing hair loss therapy.

However, if you've completed treatment, experienced side effects, found a more affordable option, or simply want to switch providers, cancellation becomes necessary. Stopee understands that every subscription journey is different, and your decision to cancel deserves clear, straightforward guidance.

Why you might want to cancel keeps

Your reasons for canceling matter, and they're often practical rather than impulsive. Understanding your situation helps you navigate the process with confidence.

Common reasons customers cancel

Many people pause Keeps after achieving hair regrowth goals or reaching a natural stopping point in treatment. Others encounter side effects, discover competing treatments with better pricing, or realize the subscription no longer fits their lifestyle or budget.

Some customers move abroad, change insurance coverage, or simply decide the ongoing cost outweighs the benefit. None of these reasons are unusual, and cancellation should be frictionless regardless of why you're leaving. Stopee advocates for transparent cancellation processes that respect your choice without shame or obstacles.

Cost and commitment concerns

Keeps operates as a recurring subscription without long-term contracts, which sounds flexible but requires active cancellation to stop charges. If your budget has shifted, your treatment needs have changed, or you want to try alternatives, canceling now prevents unexpected future billing.

Your consumer rights in the united arab emirates

The UAE offers specific protections for online purchases and subscription cancellations that strengthen your position as a consumer. Understanding these rights empowers you to hold Keeps accountable if cancellation becomes difficult.

Cooling-off period and online purchase protections

Under UAE Consumer Protection Law, you generally have a 14-day cooling-off period from the date you receive goods or services to cancel without penalty. This applies to most online purchases and remote transactions, giving you a safety net if you change your mind shortly after buying.

However, prescription medications and personalized medical treatments often fall outside this protection because they cannot be resold or reused for safety reasons. Keeps may invoke this exemption, which is legally permissible, but knowing the rule helps you understand your negotiating position.

When keeps refuses your cancellation

If Keeps delays your cancellation, continues charging after you've requested to stop, or claims you cannot cancel, the UAE has an enforcement mechanism. The General Authority for Consumer Protection (GACP) oversees compliance and accepts consumer complaints about unfair practices, misleading terms, and non-compliance with cancellation requests.

You can file a formal complaint with the GACP if Keeps fails to honor your cancellation within a reasonable timeframe. Stopee recommends documenting all communication attempts and keeping timestamps; this evidence strengthens any escalation to authorities.

How to cancel keeps: step-by-step methods

Keeps offers multiple cancellation channels, but the online method is fastest and leaves the clearest record of your request.

Cancel online via your keeps account (fastest method)

Logging into your account and canceling directly is the most reliable approach because it generates immediate confirmation and prevents miscommunication.

1. Visit keeps.com and log in using your email and password.
   • If you've forgotten your password, click "Forgot password" and follow the reset link sent to your email.
2. Navigate to your account dashboard and locate "Subscription Management" or "My Subscription."
   • This section typically appears under account settings or in a sidebar menu labeled "Subscriptions" or "Billing."
3. Select the option that says "I'd like to cancel my subscription" or "Cancel Subscription."
   • Do not click "Pause" unless you genuinely want to pause rather than fully cancel.
4. Provide the cancellation reason from the dropdown menu (this helps Keeps understand customer churn but does not block your cancellation).
   • Common options include "cost," "side effects," "completed treatment," or "switching providers."
5. Review the confirmation screen carefully and click "Confirm Cancellation" or the equivalent button.
   • This step finalizes the request; your subscription ends immediately upon completion.
6. Wait for a confirmation email from Keeps within minutes to an hour.
   • Pro tip: Screenshot this email confirmation as proof of your cancellation date. This protects you if any future charges appear on your account.

Cancel by phone or text

If you prefer speaking to a representative or need immediate help, calling or texting Keeps reaches a live team member who can cancel on your behalf.

1. Call or text Keeps at +1 833 174 5137 (note: this is a US-based number; international dialing charges may apply from the UAE).
   • Alternative: Check the Keeps website footer or help center for a UAE-specific support number if available.
2. Provide your full name, account email, and the email associated with your Keeps subscription.
   • The representative will verify your identity to prevent unauthorized cancellations.
3. Clearly state that you want to cancel your subscription, not pause it.
   • Confirmation is critical; ask the representative to read back your cancellation request and confirm the end date.
4. Request a confirmation number or reference ID for your records.
   • Write down this number and the representative's name and the date/time of the call.
5. Ask for confirmation via email to be sent within 24 hours.
   • Pro tip: If an email doesn't arrive within 48 hours, follow up with a written request (see next method) to cover yourself.

Cancel via email

Email creates a written, timestamped record of your cancellation request, which is valuable if disputes arise later.

1. Send an email to Keeps support using the contact address from their help center or website (typically support@keeps.com or help@keeps.com).
   • Check the Keeps website contact page to confirm the current support email address.
2. Include the following information in your email:
   • Your full name and the email address associated with your Keeps account.
   • A clear statement: "I request immediate cancellation of my Keeps subscription effective today."
   • The date and approximate time of any previous cancellation attempts, if applicable.
3. Send the email from the same address registered with Keeps to avoid verification delays.
   • This ensures Keeps can match the request to your account without additional back-and-forth.
4. Expect a response within 24 to 48 hours.
   • If no response arrives, resend your email and note the original send time in your follow-up message.
5. Save the confirmation email indefinitely as your proof of cancellation.
   • Warning: Do not delete this email; it is your strongest evidence if future charges appear.

Cancel via keeps chat support

Live chat offers real-time assistance and immediate documentation of your request within your account.

1. Log into your Keeps account and locate the chat widget, typically in the bottom right corner of the screen.
   • If no chat widget appears, navigate to the Help or Support section of the website.
2. Open a new chat and explain that you want to cancel your subscription.
   • Provide your account email if prompted for verification.
3. Follow the chat agent's instructions and confirm cancellation through the conversation.
   • Ask the agent to send a summary of the chat transcript to your email address for your records.
4. Screenshot the entire chat conversation as backup documentation.
   • Chat histories can disappear from accounts, so a screenshot is your permanent record.

If you purchased through apple or google

Subscriptions bought via the Apple App Store or Google Play Store must be canceled through those platforms, not directly with Keeps.

1. For Apple App Store (iOS): Open Settings, tap your name, select Subscriptions, find Keeps, and tap Cancel Subscription.
   • Confirm the cancellation in the popup that appears.
2. For Google Play Store (Android): Open the Play Store app, go to Account, select Subscriptions, find Keeps, and tap Cancel Subscription.
   • Confirm the cancellation when prompted.
3. You may also need to contact Keeps directly to confirm the cancellation is registered on their end.
   • Pro tip: Use email or chat to notify Keeps that you've canceled via Apple or Google; this ensures no billing mismatches occur.

What happens after you cancel keeps

Cancellation doesn't end instantly everywhere; understanding the timeline and account status afterward prevents confusion and unwanted charges.

Immediate effects on your subscription

Once Keeps processes your cancellation and sends a confirmation email, future automatic refills stop immediately. Your subscription is deactivated, and no new orders are placed after that point.

However, if your next refill is scheduled within the next 24 hours, contact Keeps by phone or chat right away. The company may not cancel in time to prevent an order from being manufactured and shipped, especially if the request arrives outside business hours.

Your account, medical records, and access

Your Keeps account remains open after cancellation unless you explicitly request deletion. You retain access to your order history, prescription records, and past medical consultations for your own reference.

This is actually useful: you can review past treatments, dosages, and clinician notes if you need to restart with Keeps or share information with another provider. Your medical data is yours, and Keeps keeps it available.

If you want your account completely removed, contact Keeps support and request "account deletion" or "data removal." Be aware that Keeps may retain some medical or legal records for compliance reasons, even after account closure.

Will you receive a refund from keeps

Refund expectations are often disappointed with prescription services, and Keeps is no exception. Understanding the policy upfront prevents frustration later.

Keeps' no-refund stance on prescriptions

Keeps explicitly states that prescription treatments are non-returnable and final purchases. Because medications cannot be re-dispensed once dispensed for safety and regulatory reasons, Keeps refuses refunds on prescription items regardless of whether they've been used.

This policy is legal under UAE law because prescription medications fall outside consumer protection cooling-off periods. Once delivered, the product cannot be returned to inventory, making a refund legally unjustifiable to Keeps.

Exceptions: defective products and app store purchases

Keeps will replace items that arrive visibly damaged or defective. If your shipment was crushed, leaked, or otherwise compromised before you opened it, contact support with photos and request a replacement.

Replacements are typically processed within 5 to 7 business days. This is not a refund, but it does resolve the problem without charging you again.

If you purchased your subscription through Apple or Google, you may have refund options through their platforms. Apple and Google handle their own refund processes independently of Keeps, so escalate there if Keeps refuses to help.

Keeps pricing and subscription plans

Understanding what you're paying for helps you assess whether cancellation is the right call financially.

Pricing in the UAE

Keeps primarily lists pricing in USD on its main website and does not appear to offer localized AED pricing publicly for UAE customers. This creates ambiguity: your actual charge in dirhams depends on your payment method, bank exchange rates, and any currency conversion fees your card issuer applies.

To obtain accurate AED pricing for UAE billing, contact Keeps support directly and request a quote for your location. This transparency step is important before you commit or compare costs against local alternatives.

Sample treatments and pricing structure

Because exact pricing for UAE customers is not published, Stopee advises requesting a formal quote before deciding to cancel on cost grounds alone. You may find alternatives with comparable or better pricing, but only comparison shopping will confirm that.

Common cancellation mistakes and how to avoid them

Many cancellations go wrong not because Keeps is deliberately obstructive, but because customers miss a step or misunderstand the process. Awareness prevents these setbacks.

Mistake 1: confusing pause with cancel

Keeps offers both "Pause Subscription" and "Cancel Subscription" options. Pausing temporarily halts deliveries but keeps your subscription active; canceling ends it completely.

If you click "Pause" expecting cancellation, your subscription remains open and may auto-resume after the pause window expires. Always select "Cancel" if you intend to leave permanently.

Mistake 2: not waiting for confirmation email

Submitting a cancellation request doesn't guarantee it's processed. Keeps requires you to receive a confirmation email to verify the cancellation succeeded.

If no email arrives within 2 hours of your request, contact support again. Your cancellation may not have been recorded, leaving you vulnerable to surprise charges.

Mistake 3: canceling less than 24 hours before a scheduled refill

If your next refill is imminent, Keeps may not process the cancellation in time to prevent the order from shipping. Always cancel as early as possible in your refill cycle.

Pro tip: Check your refill date before canceling. If it's within 24 hours, call Keeps immediately by phone to ensure the cancellation is expedited.

Mistake 4: not checking for future charges

After cancellation, monitor your billing method for at least two billing cycles. Occasionally, residual charges or retries appear days or weeks later, especially if your payment method was updated.

If an unauthorized charge appears after cancellation, contact your bank or card issuer immediately and dispute it as unauthorized. You have proof (your confirmation email) that you canceled, which supports your dispute.

Your step-by-step cancellation checklist

Use this checklist to ensure your cancellation is complete and documented.

1. Choose your cancellation method (online is fastest; email is best for documentation).
2. Log in or prepare your account email and phone number for identity verification.
3. Submit your cancellation request through your chosen channel.
4. Note the date, time, and method of your cancellation attempt.
5. Wait for confirmation email within 2 hours (phone/chat) or 48 hours (email).
6. Screenshot or save the confirmation email permanently.
7. Check your refill date and contact support by phone if it's within 24 hours of your cancellation.
8. Monitor your payment method for the next two billing cycles to catch any unauthorized charges.
9. If charges appear after cancellation, dispute them with your bank and reference your confirmation email.
10. If Keeps refuses to cancel or continues charging, file a complaint with the General Authority for Consumer Protection (GACP).

When to escalate: contacting the UAE authorities

If Keeps ignores your cancellation request, continues charging after you've canceled, or makes cancellation unreasonably difficult, the GACP is your enforcement lever.

Filing a consumer complaint with the GACP

The General Authority for Consumer Protection oversees online services and subscriptions in the UAE. If Keeps violates your cancellation rights, you can file a formal complaint.

Prepare the following before filing: your Keeps account email, cancellation date and method, proof of cancellation attempt (confirmation email or chat transcript), screenshots of any unauthorized charges after cancellation, and dates of all communication attempts with Keeps support.

The GACP investigates complaints and can compel Keeps to honor your request or issue a refund. This escalation typically takes 2 to 8 weeks, so exhaust direct communication with Keeps first, but don't hesitate to involve the GACP if Keeps becomes unresponsive.

Comparison: keeps versus alternatives

If canceling because you want to explore other options, this comparison helps you evaluate what else is available in the UAE market for hair loss treatment.

Key takeaways and next steps

Canceling Keeps is straightforward if you follow the right method and document everything. Online cancellation via your account is fastest; email is best for a permanent record. Always wait for a confirmation email and monitor your account for unauthorized charges afterward.

Your consumer rights in the UAE protect you if Keeps refuses to cancel or continues charging. Know that prescription treatments are non-refundable by law, but you can escalate to the GACP if Keeps violates your cancellation rights.

Whether you're canceling due to cost, treatment completion, side effects, or simply wanting to try a different provider, your decision is valid and deserves clear, respectful handling. Stopee has helped thousands of consumers cancel subscriptions with confidence by providing transparent, step-by-step guidance. If you encounter resistance from Keeps, use this guide to document your efforts and escalate appropriately. You deserve a frictionless exit, and Stopee is here to make sure you get one.