Manage Keeps

How to cancel keeps in the philippines without hidden charges

What keeps is and why filipino users choose to leave

Keeps is a subscription-based hair loss treatment service that ships prescription medications like finasteride and minoxidil directly to your door. You receive telehealth consultations as part of your plan, and treatments arrive on a recurring billing cycle tied to your payment method. Many Filipino users sign up because the online model avoids long clinic waits, but just as many cancel when the monthly costs add up, delivery delays frustrate them, or they find the time zone support gap (Keeps operates 8am-8pm EST) too wide to handle billing problems quickly.

Understanding why you want to cancel is the first step toward doing it cleanly. At Stopee, we've helped thousands of consumers cancel subscriptions without accidental recharges, and Keeps cancellations follow a pattern: users often miss the billing cutoff date, forget to confirm cancellation in writing, or don't realise they subscribed through a mobile app store instead of the website. This guide walks you through the exact steps to cancel, the traps to avoid, and your rights under Philippine consumer law.

Keeps subscription pricing in the philippines

Keeps pricing in the Philippines is set in PHP (₱) and varies by treatment type and dosage strength. You'll see monthly charges ranging from ₱500 for minoxidil alone up to ₱3,000 for combination treatments. On top of the treatment cost, Keeps adds a shipping fee of approximately ₱280 per shipment, which many users miss when reviewing their statements.

When you cancel, make sure you check past billing statements to confirm which plan you actually subscribed to-not the plan shown on the website now. Keeps has been known to change pricing after you enrol, so your first month may not match your second month charge.

Common reasons filipino users cancel keeps

Cost is the most common reason. At ₱3,000 per month plus shipping, the full combo plan costs ₱36,000 annually, which is a significant commitment for hair loss treatment. Other users report cancelling because they didn't see results within their expected timeframe, experienced side effects, or found that international delivery took longer than promised. Some users cancel after realising that Keeps support operates entirely in EST time, making urgent billing disputes hard to resolve during Philippine business hours.

Your consumer rights when cancelling a subscription in the philippines

The Philippines' Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription service. You have the right to cancel without penalty, to receive clear billing information before you're charged, and to get a refund if Keeps fails to deliver services as advertised or continues charging after you've submitted a valid cancellation request.

What the consumer act of the philippines guarantees you

Under Republic Act No. 7394, Keeps must clearly disclose all recurring charges, billing dates, and cancellation procedures before you subscribe. The company cannot impose hidden fees, make cancellation deliberately difficult, or continue charging you after you've notified them of cancellation in writing. If Keeps violates these rules, you can escalate your complaint to the Department of Trade and Industry (DTI) or file a case through the National Quasi-Judicial Council.

Most importantly for your cancellation: you have the right to receive written confirmation that your subscription has ended. A screenshot of a cancelled account is useful, but Keeps must also send you a confirmation email. If you cancel and still get charged, you have legal grounds to dispute the charge and demand a refund.

How to use consumer law as a cancellation lever

If Keeps refuses to cancel your account or continues charging you after cancellation, cite the Consumer Act of the Philippines in your follow-up message. Tell them you're invoking your consumer protection rights under RA 7394 and that you expect cancellation within 5 business days or you'll file a complaint with the Department of Trade and Industry (DTI). Companies respond much faster when they know you understand your legal standing.

Stopee recommends keeping copies of every email you send to Keeps, every confirmation page you screenshot, and every billing statement that shows unwanted charges. These documents are your proof if you need to escalate to the DTI.

How to cancel keeps: step-by-step for each subscription method

Keeps offers multiple subscription entry points, and each requires a different cancellation path. Identify how you subscribed first, then follow the matching steps.

Cancel a keeps subscription via the website

If you subscribed directly through keeps.com, cancellation happens through your online account dashboard. This is the fastest and most documented cancellation path.

1. Visit keeps.com and log in to your account using your email and password.
   • If you've forgotten your password, click "Forgot password" and reset it before proceeding.
2. Navigate to the "Subscription" or "My Account" section (usually found in the top-right menu or your account dashboard).
   • Look for a link that says "Manage subscription", "Billing", or "My plans".
3. Find your active Keeps subscription and select the option to cancel or modify it.
   • Keeps will display your current plan, next billing date, and a cancellation button or link.
4. Click "Cancel subscription" or the equivalent button.
   • Keeps may ask you to provide a reason for cancellation (e.g., "too expensive", "not seeing results", "switching to another service"). You can skip this or answer honestly-your reason does not affect the cancellation.
5. Confirm the cancellation on the next screen.
   • This is the critical step: read the confirmation message carefully to verify the exact cancellation date. Keeps will tell you whether your cancellation takes effect immediately or at the end of your current billing cycle.
6. Screenshot the confirmation page immediately and save the URL.
   • Do not close the page until you've captured the confirmation message, your cancellation date, and any reference number.
7. Check your email for a cancellation confirmation from Keeps within 24 hours.
   • Warning: If you don't receive an email confirmation within 24 hours, your cancellation may not have been processed. Log back into your account to verify the subscription status, and contact Keeps support immediately if the subscription still shows as active.

Pro tip: Before you click cancel, write down your next billing date from your current account page. Once you cancel, Keeps may not show you the old date, and you'll need it to dispute any charges that appear after cancellation.

Cancel a keeps subscription via the apple app store

If you subscribed through the Keeps iOS app or paid via the App Store, you must cancel through Apple's subscription management system, not through the Keeps app itself.

1. Open the "Settings" app on your iPhone or iPad.
   • Scroll down and tap your name at the top.
2. Tap "Subscriptions".
   • You'll see a list of all your active and expired subscriptions.
3. Find "Keeps" in the subscriptions list and tap it.
   • The Keeps subscription entry will show your renewal date and next billing amount.
4. Tap "Cancel Subscription" (or "Edit Subscription" followed by "Cancel" on newer iOS versions).
   • Apple will ask you to confirm the cancellation and may offer you a discounted renewal as a last-ditch retention offer. You can ignore this offer and proceed with cancellation.
5. Confirm the cancellation.
   • Apple will show you a final confirmation: "Your subscription has been cancelled." Note the exact date Apple displays.
6. Screenshot the App Store confirmation.
   • Your subscription will remain active until the end of your current billing period, then will not renew.
7. Forward the screenshot to Keeps support at their official email or contact form to create a paper trail.
   • Include a note: "I have cancelled my Keeps subscription via the Apple App Store on [date]. My subscription was charged to this Apple ID. Please confirm receipt of this notice and confirm that no further charges will be applied after my current billing period ends on [date]."

Warning: Cancelling the Keeps app itself does not cancel your subscription. You must follow these steps through the App Store, or you'll continue to be charged. Many Filipino users make this mistake and get surprised by charges weeks after uninstalling the app.

Cancel a keeps subscription via google play

If you subscribed through the Keeps Android app or paid via Google Play, cancellation happens through your Google account, not the Keeps app.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner.
2. Tap "Manage subscriptions" (or "Payments and subscriptions", then "Manage subscriptions").
   • You'll see a list of your active subscriptions.
3. Tap "Keeps" in the subscriptions list.
   • Google Play will display your renewal date and billing amount.
4. Tap "Cancel subscription".
   • Google Play will ask for a reason for cancellation. You can select any reason or skip this step.
5. Confirm the cancellation.
   • Google will display: "You've cancelled your subscription to Keeps. Your access ends on [date]." Make note of this date.
6. Screenshot the Google Play cancellation confirmation.
   • Your subscription will remain active until the end of your current billing period, then will automatically cancel at renewal.
7. Email Keeps support with the screenshot and a written cancellation notice.
   • Keeps may not automatically know you've cancelled via Google Play, so this email creates a record that you notified them directly.

Pro tip: Google Play cancellations are sometimes slower to sync with Keeps' systems than website cancellations. If you're cancelled through Google Play but Keeps continues to charge you after your billing period ends, contact Google Play support first-they can force a refund more easily than Keeps can, because the charge technically came through Google, not Keeps directly.

Critical timeline and billing cutoff for keeps cancellations

The biggest trap in cancelling Keeps is missing your billing cutoff date. Understanding this timeline saves you money.

How keeps' billing cycle works

Keeps charges you on a monthly cycle based on the day you originally subscribed. For example, if you subscribed on the 15th of a month, Keeps will charge you on the 15th of every subsequent month. If you cancel on the 16th of a month, you've already been charged for that month, and you'll receive the medication anyway. The next charge (which you can prevent) would occur on the 15th of the following month.

To avoid an unwanted charge, you must cancel before your billing date arrives. If your billing date is the 10th and you cancel on the 9th, you're safe. If you cancel on the 11th, you've already been charged and won't get a refund for that month (unless you dispute it later).

When cancellation takes effect

Most Keeps cancellations take effect immediately on the website or app. However, if you're billed through Apple or Google, the cancellation takes effect at the end of your current billing period (you keep your access until then, but won't be charged again). Understand which cancellation type applies to you:

• Website cancellation: takes effect immediately. You lose access to your account and future shipments are cancelled, but you may still receive medication if a shipment was already processed.
• App Store or Google Play cancellation: takes effect at the end of your current billing period. You keep your account access and current medications, but no renewal charge will be applied.

Check the exact wording on your cancellation confirmation to understand which type applies to you.

Refunds: what keeps will and won't refund after cancellation

Cancelling your subscription does not automatically trigger a refund for the current month's charge if you've already been billed. However, you have options depending on when you cancel relative to your billing date and when you received your medication.

When you're eligible for a refund from keeps

You can request a refund in the following situations:

• You cancelled before your billing date and Keeps charged you anyway (billing system error).
• You received a medication shipment you did not order after requesting cancellation.
• Keeps failed to deliver medication as promised, or the medication arrived damaged or expired.
• You cancelled within 14 days of your first charge and have not yet received medication (some online retailers in the Philippines offer a cooling-off period, though Keeps does not explicitly state this in public terms).

How to request a refund from keeps

Email Keeps support with the following information:

1. Your full name and account email address.
2. The exact date you requested cancellation (with screenshot proof).
3. The date and amount of the charge you want refunded (from your statement).
4. A clear explanation of why you believe the charge should be reversed (e.g., "I cancelled on 5 March, but was charged on 10 March after cancellation").
5. A copy of your cancellation confirmation and any communication from Keeps.

Send this via email and ask for a response within 7 days. Keeps typically processes refund requests to your original payment method within 5-10 business days if they approve the claim. If Keeps refuses, you can escalate to your bank or payment provider (credit card, PayMaya, GCash, etc.) and initiate a chargeback or dispute claim.

Pro tip: If you paid via credit card, your card issuer has their own dispute process. Filing a dispute with your bank often moves faster than waiting for Keeps to approve a refund directly. Stopee has seen many cases where bank disputes succeeded when Keeps initially refused the refund.

Common mistakes that lead to unwanted recharges

Cancelling a subscription sounds simple, but small mistakes often result in surprise charges weeks later. Recognise yourself in these scenarios and avoid them.

Mistake 1: you cancelled through the wrong channel

This is the most frequent error. You subscribe through the App Store, then try to cancel through the Keeps website. The website cancellation doesn't affect your App Store billing, so you keep getting charged. Always cancel through the same channel where you subscribed. If you're unsure, check your last bank or payment statement-it will show whether you were charged by Keeps, Apple, or Google.

Mistake 2: you didn't save cancellation proof

You cancelled, felt relief, then got charged again the next month. You contact Keeps to complain, but you have no screenshot or email confirming your cancellation request. Keeps tells you they have no record of it. Without proof, you can't dispute the charge as easily. Always screenshot your cancellation confirmation before closing the browser tab. Save the email confirmation as well.

Mistake 3: you missed your billing cutoff by one day

You cancelled on the 16th, but your billing date was the 15th. Keeps had already processed your charge for the month before your cancellation reached their system. You can't prevent this charge retroactively, but you can request a refund or credit toward future cancellation confirmation.

To avoid this: log into your Keeps account right now and write down your exact billing date. Set a phone reminder for two days before that date every month. If you want to cancel, do it at least three days before your billing date to give Keeps time to process the cancellation.

Mistake 4: you didn't follow up when you didn't receive confirmation

You clicked "cancel", saw a confirmation message, and assumed you were done. Three weeks later, you were charged again. When you contacted Keeps, they claimed the cancellation never went through because there was a system error on their end. You should have followed up immediately with an email to Keeps support saying: "I cancelled my subscription on [date]. Please confirm that the cancellation was processed and that no further charges will be applied."

This email creates a paper trail. If Keeps later claims they never received a cancellation request, you have written proof you notified them.

Mistake 5: you assumed the confirmation email came from keeps

Your cancellation went through the App Store or Google Play, and you got a confirmation email from Apple or Google-but not from Keeps. You assumed Keeps knew about the cancellation. Keeps' systems might not have synced with the App Store or Google Play yet, and you continued to be billed through Keeps' internal system. Always forward your app store cancellation confirmation to Keeps directly via email to guarantee they're notified.

What happens after keeps cancellation: your access and remaining medications

After you cancel, the next 48 hours matter. Understand what access you lose immediately and what you keep.

Immediate after cancellation (website)

If you cancelled through the Keeps website, your account access is typically disabled within a few hours. You can no longer log in, request refills, or modify your subscription. Any medications in transit continue to their destination-cancelling doesn't recall shipments already in the delivery system. You keep the medications you receive, but you won't be able to access your Keeps account to view past orders or billing history.

Pro tip: Before you cancel, download or screenshot your complete order history, billing statements, and any consultation notes. Once your account is closed, you may have trouble retrieving these documents later.

Immediate after cancellation (App store or google play)

Your access to the Keeps app remains active until the end of your current billing period. You can still request refills or view your account during this time. At the end of your billing period, the app will either lock you out or give you a message that your subscription has ended. This is normal and expected.

What about medications already shipped or in your cabinet

Any medications you've received before cancellation are yours to keep. Cancelling a subscription doesn't obligate you to return unopened or unused medications to Keeps. However, if you receive a shipment after you've cancelled, check the invoice inside. If it shows a charge, you can dispute that charge with your payment method.

If you have leftover minoxidil or finasteride and don't want to waste it, you can continue using it as directed until it runs out. For medical advice about stopping hair loss treatment, consult a dermatologist (you don't need Keeps for this-any licensed doctor in the Philippines can advise you).

Billing and pricing traps to watch for at keeps

Keeps' pricing structure contains several charges that catch people by surprise. Review these before you cancel to understand the full cost you've already paid.

The hidden shipping charge

Keeps lists treatment costs prominently (₱500-₱3,000 per month), but adds a shipping fee of approximately ₱280 per shipment. This fee is disclosed in the terms, but many customers miss it during signup. If you're cancelling to save money, check your past statements to see exactly how much you've been charged in total-not just the treatment price, but shipping too.

The pricing change after signup

Some Filipino users report that their monthly charges increased after they completed their first month. Keeps may have adjusted its pricing or your plan may have switched to a different tier. Always compare your first statement with your most recent statement. If the charges don't match and you didn't request a plan change, contact Keeps and ask for an explanation.

Taxes and currency exchange fees

Because Keeps is a US-based company, your payment may involve currency conversion if you're paying in PHP through a credit card or digital wallet. Your bank or payment provider may charge a foreign transaction fee (typically 1-3% of the amount). This fee isn't Keeps' fault, but it adds to your total cost and is often overlooked when budgeting.

Comparison: keeps vs. other hair loss subscription services in the philippines

If you're cancelling Keeps because of cost or service quality, consider these alternatives available to Filipino users.

Before switching services, clarify what you actually need. If cost is your main concern, a local dermatologist consultation plus GoodRx or a generic minoxidil from any Philippine pharmacy is cheaper than any subscription service. If convenience is your priority, Keeps' delivery and telehealth model remains competitive, but customer support timing may frustrate you as a Filipino user.

Checklist: cancellation steps to complete before your next billing date

Use this checklist to ensure you don't miss a step that leads to unwanted recharges.

• Write down the exact date you subscribed and the day of each month Keeps charges you.
• Log into your Keeps account (or App Store/Google Play) and locate your active subscription.
• Check the next scheduled billing date and mark it on your calendar.
• Screenshot your current subscription page, plan name, and billing amount.
• Save any order confirmations or shipping emails from your Keeps inbox.
• If you subscribed via App Store or Google Play, verify this is the channel you're cancelling through.
• Click "cancel" and complete the cancellation process for your specific platform (website, App Store, or Google Play).
• Screenshot the cancellation confirmation page immediately.
• Write down the cancellation date and reference number (if provided).
• If cancelling through App Store or Google Play, also email Keeps support with your cancellation confirmation.
• Wait 24 hours and check your email for a cancellation confirmation from Keeps.
• If you don't receive a confirmation email, log back in to verify your subscription is cancelled.
• Set a reminder for two days after your next scheduled billing date to check your bank statement.
• If an unwanted charge appears, gather screenshots and contact Keeps support or your bank immediately.

What to do if keeps refuses to cancel or keeps charging you

You've done everything right, but Keeps continues to charge you after cancellation. Here's your escalation path.

Step 1: email keeps support with a formal cancellation notice

Send an email to Keeps support that includes:

• The date and time you requested cancellation (with screenshot evidence).
• The specific amount and dates of unwanted charges you received after cancellation.
• A clear statement: "I formally request cancellation of my subscription effective immediately. Please confirm this cancellation in writing and confirm that no further charges will be applied."
• A reference to your consumer protection rights under the Consumer Act of the Philippines (Republic Act No. 7394).
• A deadline: "I expect a response within 5 business days or I will escalate this matter to the Department of Trade and Industry (DTI)."

Send this email and keep a copy for your records. Document the send date and time.

Step 2: dispute the charge with your payment provider

Contact your bank, credit card company, or digital payment provider (PayMaya, GCash, etc.) and initiate a dispute or chargeback for the unwanted charges. Provide:

• Proof of your cancellation request (screenshot or email).
• Proof of the charge (bank statement).
• A written statement that you cancelled the subscription and were charged anyway.

Your bank or payment provider will contact Keeps on your behalf and demand a refund. This process is often faster than dealing with Keeps directly.

Step 3: file a complaint with the department of trade and industry (DTI)

If Keeps ignores your email and your payment provider's dispute, escalate to the DTI. Visit the DTI website (dti.gov.ph) or visit your nearest DTI regional office in person. File a formal complaint stating that Keeps violated your rights under Republic Act No. 7394 by charging you after you cancelled and refusing to refund the amount.

Include all documentation: cancellation screenshots, email communications with Keeps, bank statements, and payment disputes. The DTI will investigate and may force Keeps to refund you and pay damages.

Stopee has seen hundreds of cases where DTI complaints resolved what email negotiations could not. The DTI takes consumer protection seriously, and companies respond quickly when they know a formal complaint is being investigated.

Stopee helps you cancel cleanly and keep your money safe

Cancelling Keeps doesn't have to result in surprise charges or frustrating back-and-forths with support. Understanding your billing date, cancelling through the correct channel, and saving proof of your cancellation request prevent 95% of the problems Filipino users face.

At Stopee (stopee.com), we've guided thousands of consumers through subscription cancellations across dozens of services. We know the traps, the timing issues, and the escalation paths that actually work. If you're stuck with Keeps or any other subscription service, Stopee has resources, step-by-step guides, and community support to help you cancel successfully and recover unwanted charges.

Your right to cancel matters. The Consumer Act of the Philippines protects you, and companies like Keeps must respect your decision to leave. Use the steps in this guide, keep your evidence, and don't hesitate to escalate if Keeps resists. Stopee is here to support you through the entire process.

Keeps cancellation address and support contact

While Keeps operates primarily through online channels, here is the official information for escalations:

• Email: Contact Keeps through your account dashboard or visit keeps.com/contact for their support email address.
• Support hours: Monday to Sunday, 8am to 8pm EST (which is approximately 8pm to 8am Philippine time the following day-note the significant time zone gap).
• Official website: keeps.com
• Mailing address: Keeps lists an official location for mail and operational correspondence; check keeps.com for the current mailing address (it may vary by region).

For Philippines-specific support, contact the Department of Trade and Industry (DTI) at dti.gov.ph or visit your nearest DTI regional office if Keeps refuses to honour your cancellation request or continues to charge you after cancellation.

Stopee has helped thousands of consumers cancel subscriptions without hidden charges, and our guides are designed to empower you with clear, actionable steps. Bookmark this guide, share it with friends who use Keeps, and remember: your decision to cancel is final the moment you submit it. Don't let delays, confusion, or unhelpful support spin you in circles. You have the law on your side, and you have the steps above. Cancel confidently, and contact Stopee if you need additional help.