Manage Your Keto Diet

How to cancel your keto diet before your next charge hits in the philippines

What you need to know about your keto diet

Your Keto Diet is a paid subscription app available on the Philippine App Store that offers meal guidance, recipes, tracking tools, and diet support-not a one-time purchase. If you signed up thinking you could cancel anytime without friction, you are not alone in finding the process confusing or opaque. At Stopee, we have helped thousands of consumers navigate exactly this type of subscription trap, so let's walk you through what you are actually paying for and how to stop paying before the next billing cycle hits.

Understanding what your keto diet actually is

Your Keto Diet operates as a recurring subscription service tied to the app listed on the Philippine App Store under app ID 1448486093. The service is supported through an official help center at support.yourketo.diet, and the company maintains a registered address in Cupertino, California. The app itself sits on Apple's infrastructure, which means your billing relationship may run through Apple, through the app's own payment system, or both-and that distinction matters enormously when you cancel.

The core product is called Keto Manager PRO Subscription, and it includes access to over 5,000 keto recipes, an unlimited food tracker, a macro calculator, and a keto diet counter. These are the features you are paying for each month or year. If you are no longer using the app or the diet no longer fits your lifestyle, continuing to pay for these features is simply money leaving your account with no return.

Pricing and billing in the philippines

Your Keto Diet charges either a monthly or annual subscription fee. The monthly option costs $4.99 (approximately ₱282 PHP), while the annual plan costs $29.99 (approximately ₱1,694 PHP). The annual plan appears cheaper on a per-month basis, but it also means you risk a larger single charge if you forget to cancel before renewal. This is a recurring billing model, so the charge repeats automatically unless you actively stop it.

The critical detail for users in the Philippines is that support channels are limited. There is no published phone line for Philippine customers, no GCash or Maya payment option listed, and no live chat service advertised. All support requests route through the help center, with no clearly posted support hours. This lack of local support infrastructure is precisely why having a clear cancellation path matters so much.

Why you might want to cancel your keto diet

Common reasons users cancel

Users report canceling Your Keto Diet for several reasons: the app interface feels clunky, the recipe database does not match their preferences, the tracking feature is less intuitive than competing apps, or they simply want to reduce their monthly subscriptions. Some users discover they were charged after they believed they had already canceled, which creates understandable frustration and urgency to actually stop the payments this time. Others find that the keto diet itself no longer aligns with their health goals or lifestyle.

Whatever your reason, the important thing is that you retain control over your own spending. Stopee exists because too many consumers feel trapped by confusing cancellation processes, unclear billing, and services that make it harder to leave than to stay. Your decision to cancel deserves respect, and the cancellation process should be straightforward.

Should you stay or should you go

Before you cancel, ask yourself: are you actually using the app? Are the recipes helping? Is the macro tracking valuable? If the answer to all three is "no," cancellation is the right move. If you are on the annual plan and your next renewal is months away, canceling now saves you money. If you signed up on impulse but have never opened the app past day two, cancellation frees up ₱282 or ₱1,694 that you can redirect to something you will actually use.

On the flip side, if you are actively using the app and the subscription cost fits your budget, staying is fine. The key is making that choice consciously, not by default because cancellation seemed too hard.

How to cancel your keto diet in the philippines

Step one: identify where you subscribed

This is the most critical step, and getting it wrong is why many users think they canceled when they did not. Your Keto Diet billing can happen in one of two places: through Apple (if you subscribed on iPhone or iPad), or directly through the app's own payment system. You need to know which one you used before you do anything else.

1. Open the Your Keto Diet app on your iPhone, iPad, or Android device.
2. Look for a settings, account, or profile menu-usually shown as a gear icon or person icon at the bottom of the screen.
3. Search for a line that says "subscription," "billing," "my plan," or "membership."
4. If you see "Manage Apple subscription" or a link to Apple's App Store settings, your subscription is billed through Apple.
5. If you see a login screen, payment method, or a "cancel subscription" button within the app itself, the app is handling your billing directly.

Warning: Do not assume deleting the app will cancel your subscription. It will not. Deleting the app only removes the software from your phone; your billing relationship continues in the background.

Step two: cancel if you subscribed through apple

If Apple is charging you, you must cancel through Apple, not through the app. This is where most users fail, because the app does not give you a "cancel" button-only Apple can stop the charge. Here is how:

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the very top of the screen.
3. Select "Subscriptions."
4. Find "Your Keto Diet" in the list.
5. Tap on it.
6. Select "Cancel Subscription" (it may say "Edit Subscription" first, then you will see the cancel option).
7. Apple will ask you to confirm and may offer a retention discount-ignore it if you are sure you want to cancel.
8. You should see a confirmation that your subscription has ended and when your access expires (usually at the end of your current billing cycle).
9. Take a screenshot of this confirmation screen.

Pro tip: If you are on a Mac, the steps are almost identical: go to System Settings, click your name, select "Subscriptions," find Your Keto Diet, and click "Cancel." On Android, the process is similar but happens in Google Play Store instead of Settings.

Step three: cancel if you subscribed directly with the app

If the app itself handles your billing (not Apple), you will need to log into your Your Keto Diet account and find the cancellation option there. The help center at support.yourketo.diet is your starting point.

1. Visit support.yourketo.diet/en/support/home in your web browser.
2. Look for a login link or "contact us" option, or search for "cancel subscription" or "manage billing."
3. If you see a self-service option, log in with the email address linked to your subscription.
4. Navigate to your account, billing, or subscription settings.
5. Select "Cancel Subscription" or "End Membership."
6. The system may ask you why you are canceling (feedback for the company) or offer a discount to stay-proceed past these without changing your mind.
7. You should receive an immediate confirmation email to the address on file. Save this email; it is your proof of cancellation.
8. Log back in after a few minutes to verify the subscription now shows as "canceled" or "inactive."

If the help center does not provide a self-service option, you will need to submit a support ticket through their contact form. Stopee recommends sending a clear written request: "I request immediate cancellation of my Your Keto Diet subscription effective today. My app ID is [your email], and my current plan is [monthly or annual]." Keep this message professional and factual; support staff respond better to clarity than to frustration.

Step four: confirm your cancellation

After you complete the cancellation process, you must verify that it actually took. This prevents you from being charged again at your next renewal date.

1. Check your email for a cancellation confirmation message from Apple or Your Keto Diet within 10 minutes to 2 hours.
2. Open the subscription settings again (Apple Subscriptions or the app's account page) and confirm the status now reads "canceled," "inactive," or "expires on [specific date]."
3. Note the expiry date-you retain access until that date, but no further charges will occur.
4. Add a calendar reminder for 2 days after the expiry date to check your banking app and confirm no charge went through.

Pro tip: Take a screenshot of the final cancellation confirmation. If a charge appears on your bank statement after cancellation, this screenshot becomes your evidence that you did everything right.

What happens after you cancel your keto diet

Your access and data after cancellation

Once you cancel, you enter a grace period until your current billing cycle expires. You can still use the app and all Keto Manager PRO features during this time; nothing cuts off immediately. After the final day of your paid cycle, the app will either downgrade you to a free (limited) version or lock you out entirely, depending on how the app is designed. The verified sources do not clearly explain which scenario applies, so you may need to test this yourself on your cancellation date.

Regarding your data (recipe lists, food logs, macro history, personal preferences), the help center does not explicitly state how long Your Keto Diet retains this information. Before your cancellation date, export or screenshot anything you want to keep. Assume the company has no obligation to retain or restore your data after cancellation, and you will not be disappointed.

Monitoring your bank account after cancellation

Many users feel anxious after canceling a subscription, worried that a phantom charge will appear. This anxiety is valid because some services do charge users again even after cancellation confirmation, especially if the cancellation fails silently on the back end.

1. Set a reminder to check your bank statement 2 days after your subscription expiry date.
2. Search your bank's transaction history for "Your Keto Diet," "Keto Manager," or "App Store" (if Apple is billing).
3. If no charge appears, you are safe-the cancellation worked.
4. If a charge does appear, proceed to the refund process outlined below.

Refunds and your rights under philippine consumer law

Can you get a refund after canceling

The short answer: it depends on how recently you were charged. The longer answer involves the Consumer Act of the Philippines (Republic Act No. 7394), which gives you specific rights as a consumer against unfair or deceptive practices.

If you cancel within 14 days of a charge, you have a strong argument for a refund under most credit card company policies and the principle of "cooling-off" rights that the Consumer Act protects. If you cancel after 14 days but before your next renewal, you will not be automatically refunded for the current paid cycle-you are entitled to access until the end of that cycle, and that access has value. However, if you cancel and are still charged again after the cancellation date, that charge is legally unjustified, and you have grounds to dispute it.

How to request a refund

If a charge appears after your cancellation date, or if you want to request a refund for a recent charge, follow this sequence:

1. Contact Your Keto Diet support first. Email support.yourketo.diet or submit a ticket explaining: "I canceled my subscription on [date], but I was charged ₱[amount] on [date]. Please refund this charge. My confirmation number was [if you have one]." Allow 5 business days for a response.
2. If Your Keto Diet does not respond or refuses, contact Apple or your payment processor. If Apple billed you, open the Apple App Store, go to your account, and select "Report a Problem." If your bank or credit card provider is your payment method, contact them directly and report an unauthorized or duplicate charge.
3. File a chargeback if necessary. If Your Keto Diet refuses to refund and your bank agrees the charge was unauthorized or deceptive, you can request a chargeback. Your bank will reverse the charge and open an investigation into Your Keto Diet.

Under the Consumer Act of the Philippines (RA 7394), merchants are prohibited from engaging in deceptive or unfair practices, including charging consumers after they have canceled. If Your Keto Diet continues to charge you after a confirmed cancellation, you can escalate a complaint to the Department of Trade and Industry (DTI), which enforces consumer protection in the Philippines. The DTI has the power to investigate, penalize, and compel refunds.

Timeline for refunds

Common mistakes people make when canceling your keto diet

Traps and how to avoid them

It is discouraging to think you canceled, only to discover months later that charges never stopped. This happens more often than it should, and understanding the most common pitfalls puts you in control.

Mistake one: deleting the app instead of canceling the subscription. Removing Your Keto Diet from your phone does absolutely nothing to stop billing. The subscription lives in Apple's or the app's billing system, not on your device. You must cancel through the subscription settings, not the trash bin.

Mistake two: canceling through the wrong platform. If Apple is billing you and you cancel inside the app (if that option even exists), the Apple subscription continues. If the app is billing you and you cancel through Apple, nothing happens. Verify your billing source before you touch the cancel button.

Mistake three: not keeping proof of cancellation. If a charge appears later and you have no screenshot or confirmation email, disputing it becomes your word against the company's. Save everything: confirmation emails, screenshots of "canceled" status, bank statements showing the final charge, and the date you canceled.

Mistake four: assuming a discount offer means your cancellation failed. When you try to cancel, the app or Apple may ask, "Are you sure?" or offer you 50% off to stay. This is a retention tactic, not a sign that cancellation is broken. Accepting the discount keeps you subscribed. Declining it allows cancellation to proceed. Know the difference.

Mistake five: not checking your bank account after the expiry date. Your cancellation works, or it does not-and the only proof is your bank statement. If you cancel on June 1 and your renewal was June 15, check your account on June 17 to confirm no charge hit. If it did, you have a clear, documented reason to dispute it.

Checklist before and after canceling your keto diet

Before you cancel

• Write down your next renewal date and the amount you are being charged (₱282 or ₱1,694).
• Screenshot your current subscription status page.
• Confirm whether you subscribed through Apple or directly through the app.
• Export or screenshot any recipes, food logs, or data you want to keep.
• Locate your most recent billing email or receipt.

After you cancel

• Save the cancellation confirmation email.
• Take a screenshot of the "canceled" or "inactive" status in subscription settings.
• Add a calendar reminder to check your bank account 2 days after the expiry date.
• Search your email for any unexpected charges or billing notifications.
• If a charge appears after cancellation, gather screenshots and prepare your refund request.

User reviews and what they reveal about your keto diet

What users are saying

Your Keto Diet carries a rating of 4.5 out of 5 stars, which suggests a mixed user experience. This rating is interesting because it masks a significant concern: several users report unexpected charges after cancellation. Some describe the app as intuitive and the recipe database as comprehensive, while others criticize the user interface as clunky and the feature set as less advanced than competing apps. The most frequent complaint centers on billing and the difficulty of actually stopping charges once they start.

The gap between the app's core functionality (recipes, tracking, macros) and the frustration around billing suggests that Your Keto Diet solves a real problem-keto meal planning-but creates a secondary problem by making cancellation unnecessarily opaque. This is precisely why Stopee created this guide: to bridge that gap and help you cancel confidently.

Pricing comparison: your keto diet vs. other options

Is the cost worth it

Your Keto Diet costs ₱282 per month or ₱1,694 per year (approximately $4.99 or $29.99 USD). For comparison, other diet and nutrition apps in the Philippines market range from free (limited features) to ₱500+ per month for premium fitness platforms. Whether Your Keto Diet represents good value depends entirely on whether you use it. If you log meals three times a week and consult the recipe database monthly, the cost per use is minimal. If you opened the app twice and never returned, every peso spent is wasted.

Contact information and escalation if cancellation fails

Where to reach your keto diet

If your cancellation attempt fails or you do not receive a response from Your Keto Diet, use these contact points in order:

1. Help center: support.yourketo.diet/en/support/home (submit a ticket or search the knowledge base).
2. App Store: If you subscribed through Apple, contact Apple Support at support.apple.com or through the Settings app.
3. Email: Look for a support email address listed in the help center or app settings.
4. Registered address: Your Keto Diet maintains a registered address in Cupertino, California (the Apple headquarters region), but this is not a local Philippine office. Mail sent here will have a long turnaround.

Escalation to the department of trade and industry (DTI)

If Your Keto Diet refuses to cancel your subscription, continues to charge you after cancellation, or does not respond to your support requests within 10 business days, you can file a complaint with the Department of Trade and Industry (DTI) of the Philippines. The DTI enforces the Consumer Act (RA 7394) and has the authority to investigate merchants, compel refunds, and impose penalties for deceptive practices.

To file a DTI complaint, visit dti.gov.ph, gather your cancellation screenshots and bank statements, and submit a formal complaint describing the issue, the dates, and the amounts involved. The DTI will contact Your Keto Diet and request a response. This process typically takes 30-60 days but carries real weight because the DTI can levy fines and suspend a company's operating license.

Pro tip: Keep all documentation (emails, screenshots, bank statements, cancellation confirmations) in a single folder on your phone or computer. If you ever need to escalate to DTI or dispute a charge, you will have everything at your fingertips and will not waste time searching for proof.

Final thoughts on canceling your keto diet with confidence

Canceling a subscription should not require detective work, screenshots, and a knowledge of consumer law. Yet here we are, and you are reading this because Your Keto Diet's cancellation process is not as straightforward as it should be. That frustration is valid, and Stopee recognizes that many consumers in the Philippines face opaque billing and weak support channels when they try to cancel apps and services.

The good news is that you have control. By identifying your billing source, following the correct cancellation path for your situation (Apple or direct), keeping proof of cancellation, and monitoring your bank account afterward, you eliminate the uncertainty. Your Keto Diet cannot charge you again if you have canceled through the right channel and verified the cancellation-and Stopee is here to make sure you know exactly how to do that.

Thousands of consumers have successfully canceled Their Keto Diet subscriptions using the steps outlined in this guide, and many have discovered they can redirect those ₱282 or ₱1,694 monthly charges toward services they actually use and enjoy. If you follow the checklist, document everything, and escalate to DTI if needed, you are protected by Philippine consumer law and your own clear record of action.

Stopee has helped thousands of consumers cancel subscriptions, dispute unauthorized charges, and reclaim control of their monthly budgets. Whether you cancel Your Keto Diet today or decide the service is worth keeping, make that choice consciously and with full information. Your money, your choice, and Stopee is here to make sure you cancel without stress or regret.