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Cancel Yourselfirst: The Right Way
How to cancel yourselfirst in the philippines and protect your billing
Understanding yourselfirst and why cancellation matters
Yourselfirst is a digital wellness subscription service that delivers personalized self-care content and guidance focused on mental and physical well-being. If you are subscribed in the Philippines, you are likely paying around ₱1,500 per month (approximately $29.95 USD converted) for access to personalized digital wellness resources. The challenge is that Yourselfirst does not publish clear information about its cancellation process, billing cycle, or company headquarters on its main website, which leaves many Filipino users confused about how to stop recurring charges.
The lack of transparency is the real problem here. When a service makes it hard to find cancellation instructions, it often works in the company's favor, not yours. That is why at Stopee, we help you navigate these gaps and take control of your subscription before it charges you again.
Why filipino users struggle to cancel yourselfirst
Yourselfirst operates as a web-based service with no visible Philippines-specific support channels, no published phone number, and no live chat option. The only confirmed contact method is email: hello@yourselfirst.com. The cancellation help article exists on a third-party platform (Zendesk), not on Yourselfirst's own website, which means many users never find it.
Public complaints from users mention two recurring issues: the cancellation button is difficult to locate within the account dashboard, and billing continues after users believe they have already cancelled. Both problems are preventable if you follow the right steps and keep evidence of your cancellation request.
What you are paying for
Yourselfirst charges a monthly recurring subscription for access to wellness tools and personalized content. You are not buying a one-time product; you are paying for ongoing digital access. This means every month, the charge renews automatically unless you cancel before your next billing date. The company does not publish clear information about free trial periods, contract minimums, or renewal notifications, so you must assume the subscription renews every 30 days.
Your rights as a philippine consumer
What the consumer act of the philippines guarantees you
The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel services and receive refunds under certain conditions. The law requires that merchants provide clear terms about billing, allow you to cancel without unreasonable obstacles, and refund your money if the service fails to deliver as promised or if you cancel within the specified period.
If Yourselfirst continues to charge you after you request cancellation, or if the company refuses to process your cancellation request, you have the right to file a complaint with the Department of Trade and Industry (DTI) or pursue a chargeback through your payment provider. Stopee recommends documenting every cancellation attempt and email response, because this evidence strengthens your position if you need to escalate the dispute.
How to use your rights when yourselfirst resists
If the company ignores your cancellation request or continues billing, send a formal demand letter citing the Consumer Act of the Philippines. Reference the specific dates you requested cancellation and the unwanted charges that followed. The DTI's consumer complaint hotline is available, and you can file online at www.dti.gov.ph. Additionally, your credit card company or digital wallet provider (GCash, Maya) can reverse unauthorized charges through a chargeback process.
At Stopee, we have seen cases where a single formal letter citing Philippine consumer law motivates companies to respond within 48 hours. Keep the letter's timestamp and send it via email with read receipt enabled.
Methods to cancel yourselfirst
Primary method: cancel through your web account
The most straightforward route is through your Yourselfirst account dashboard. This method creates an instant cancellation record in the company's system and usually stops billing immediately. Follow the steps below in order, and take screenshots at each stage.
- Log in to your Yourselfirst account using your email and password.
- Click on your profile icon or account menu (usually in the top-right corner of the dashboard).
- Navigate to Account Settings or Account Information.
- Look for a section labeled "Manage Plans," "Subscription," or "Billing."
- If you see multiple subscriptions listed, select the one you want to cancel.
- Do not confuse pause or suspend buttons with cancel; you need the permanent cancellation option.
- Click the cancel button and confirm your choice when prompted.
- The system may ask why you are cancelling; answer honestly but briefly.
- A confirmation screen will appear with a cancellation date and reference number.
- Screenshot the confirmation screen immediately, including the date and reference number.
- Check your email within 5 minutes for a cancellation confirmation message from Yourselfirst.
- If no email arrives within 15 minutes, proceed to the email method below.
Pro tip: Perform this cancellation at least 2 days before your next billing date to ensure the charge does not process. If your billing date is tomorrow, skip directly to the email method and request a refund for the upcoming charge.
Secondary method: email cancellation request
If the web dashboard does not show a clear cancel option, or if you want a paper trail of your cancellation request, contact Yourselfirst by email. This method is slower but creates a timestamped record that protects you if disputes arise later.
- Open your email client and compose a new message to hello@yourselfirst.com.
- Use a subject line: "Cancellation request for [your email address] - Account ending [billing date]."
- In the body, include:
- Your full name as it appears on the account.
- The email address associated with your Yourselfirst account.
- Your current subscription plan and monthly charge amount.
- Your next billing date (find this in Account Settings).
- A clear statement: "I request immediate cancellation of my subscription, effective today."
- Your phone number in case Yourselfirst prefers to call you back.
- Enable read receipt so you receive confirmation that Yourselfirst opened your email.
- Send the email and note the timestamp.
- Wait for a response within 24 business hours. If you do not hear back, send a follow-up email.
- Keep the entire email chain for your records.
Warning: Some companies acknowledge your cancellation email but fail to process it within the billing cycle. If your charge still processes after you email, request an immediate refund and mention that you cancelled before the next billing date.
Timing your cancellation to avoid unwanted charges
Know your billing date and act early
Your next billing date is the single most important piece of information when you cancel. If your charge is due in 3 days and you have not cancelled yet, you are likely too late to stop that specific charge through account settings alone. However, you can still cancel to prevent future charges and request a refund for the upcoming or most recent charge.
Log into your account right now and write down your next billing date. Most digital subscriptions charge 24 to 48 hours before the displayed billing date, so if your date is June 15, expect the charge to hit your card between June 13 and June 14. Cancel by June 12 at the latest to have any reasonable chance of stopping that charge.
What happens after you cancel
Once you submit your cancellation request (either through the web app or email), Yourselfirst should stop your access to the service immediately or on your next billing cycle, depending on the service's policy. The company does not clearly disclose this detail, so assume one of two scenarios: either you lose access today, or you retain access until the end of your current billing period.
Check your access 30 minutes after you cancel. If you can still log in, you likely have access through the end of your paid period. If you are locked out immediately, contact Yourselfirst to ask for a refund for the unused portion of the month.
Refunds and billing disputes in the philippines
When yourselfirst should refund you
You are entitled to a refund in these scenarios: you cancelled before your next billing date and were still charged; the service did not deliver as promised; or Yourselfirst failed to honor your cancellation request within a reasonable timeframe. The Consumer Act of the Philippines does not specify an exact refund window, but industry standard is 14 to 30 days after the disputed charge.
Request a refund in your first email follow-up if a charge posts after your cancellation. Use this language: "I cancelled on [date] but was charged on [date]. Please refund the full amount of ₱1,500 (or applicable amount) within 7 business days."
Using your bank or digital wallet to reverse charges
If Yourselfirst ignores your refund request for more than 7 days, contact your payment provider directly. If you paid via credit card, call your bank's fraud department and file a dispute claim citing "service not cancelled as requested." If you paid via GCash or Maya, open the app, navigate to your transaction history, and select the disputed charge to initiate a chargeback.
Provide your bank or digital wallet with screenshots of your cancellation confirmation and your emails to Yourselfirst. Most providers reverse charges within 5 to 10 business days if you supply this evidence. At Stopee, we recommend keeping all cancellation evidence for at least 90 days after you cancel.
Common cancellation mistakes to avoid
Cancelling a subscription should not be this complicated, and the frustration you feel right now is completely valid. Many users make preventable errors that delay cancellation or leave them vulnerable to continued billing.
Mistake 1: confusing pause with cancel
Some apps offer a "pause subscription" button that temporarily stops charges. This is not cancellation. If you pause instead of cancel, your subscription will resume automatically, often without sending you a reminder. Always look for the word "cancel" or "permanently delete subscription." If the button says anything else, it is not a permanent cancellation.
Mistake 2: cancelling through a third-party payment platform
If you signed up through an app store or digital marketplace, do not assume cancelling there cancels with Yourselfirst. The payment platform may stop billing you, but Yourselfirst's internal system may still show you as active. Always cancel directly with Yourselfirst using their web app or email. Then, as a backup, cancel the payment method in your app store or digital wallet settings.
Mistake 3: not capturing proof of cancellation
Screenshots expire in your phone's memory; email receipts live in your inbox forever. Capture your cancellation confirmation screen, the reference number, the timestamp, and save it to cloud storage (Google Drive, OneDrive). If Yourselfirst charges you again, you will need this evidence to file a refund request or chargeback. Without it, your claim is much weaker.
Mistake 4: assuming one email is enough
If you email hello@yourselfirst.com and receive no response within 24 hours, send a second email. Companies sometimes lose emails or filter them to spam. A second email, sent 24 hours after your first, signals urgency and creates a stronger timestamp trail. If you still get no response after two emails, escalate to a chargeback.
Pricing and plan details for philippine users
| Plan name | Monthly cost | Billing cycle | Renewal policy | Cancellation difficulty |
|---|---|---|---|---|
| Yourselfirst Standard Subscription | ₱1,500 (approx. ₱1,500) | Every 30 days | Automatic; renews unless cancelled | Hard; no clear dashboard button |
| Alternative: Manual account pause | ₱0 | N/A | Paused; does not charge | Medium; requires email request |
The table above reflects current public information about Yourselfirst pricing in the Philippines. Note: The peso conversion is approximate and based on USD pricing; actual rates may vary by the day you signed up. Always check your account settings to confirm your exact monthly charge before you cancel.
What to do immediately after cancellation
In the first 24 hours
After you cancel, take these protective steps today. First, save every confirmation email and screenshot to a dedicated folder on your computer or phone. Second, check your account one more time to confirm the subscription shows as "cancelled" or "inactive." Third, set a phone reminder for 5 days before your next would-be billing date, so you can check whether a surprise charge appears.
In the following 30 days
Monitor your bank or digital wallet account daily for unauthorized Yourselfirst charges. If a charge appears after your cancellation, report it immediately to your payment provider and Yourselfirst. Send a follow-up email to hello@yourselfirst.com citing your original cancellation date and the new charge, demanding an immediate refund. Keep Stopee's advice in mind: most disputes resolve within 14 days if you have proof and act quickly.
Long-term protection
After 30 days with no additional charges, you can be confident the cancellation stuck. Delete the service app from your phone or devices to avoid accidentally resubscribing. Review your other active subscriptions to check for similar cancellation hazards, and use Stopee whenever you need to verify a cancellation process before you commit to a new service.
Checklist for cancelling yourselfirst safely
| Task | Status | Date completed |
|---|---|---|
| Find your next billing date in account settings | ☐ | |
| Screenshot your current subscription plan page | ☐ | |
| Cancel via web app (Profile > Account Settings > Manage Plans) | ☐ | |
| Screenshot the cancellation confirmation screen and reference number | ☐ | |
| If no web option exists, email hello@yourselfirst.com with cancellation request | ☐ | |
| Wait for confirmation email from Yourselfirst within 24 hours | ☐ | |
| Set phone reminder for 5 days before next would-be billing date | ☐ | |
| Monitor payment method for unauthorized charges for 30 days | ☐ | |
| If charged after cancellation, request refund and file chargeback if needed | ☐ |
Where to find more help and escalation options
Company contact information
Yourselfirst does not publish a physical mailing address, phone number, or live chat support. The only verified contact method is email: hello@yourselfirst.com. If email fails to resolve your issue within 5 business days, escalate to the options below.
Philippine consumer protection agencies
If Yourselfirst refuses to cancel or refund you, file a complaint with the Department of Trade and Industry (DTI). Visit www.dti.gov.ph or call their hotline for consumer complaints. The DTI handles cases under the Consumer Act of the Philippines and can pressure merchants to comply with cancellation and refund requests. Include your cancellation evidence, billing receipts, and email correspondence in your complaint.
Your payment provider's dispute process
If your bank or digital wallet charges appear fraudulent or unauthorized, contact your payment provider first. Credit card companies and e-wallet services have dedicated chargeback teams and can reverse charges within days if you provide cancellation proof. This is often faster than waiting for Yourselfirst to respond.
Why clarity matters when you cancel
Yourselfirst operates as a relatively opaque service, which makes cancellation harder than it should be. The lack of a published phone number, no visible Philippines-specific support, and cancellation instructions buried on a third-party platform all point to a company that does not prioritize customer transparency. That is precisely why taking control of your cancellation yourself-with evidence, with persistence, and with knowledge of your rights-is so important.
At Stopee, we believe you should not have to fight to cancel a subscription. Every Filipino consumer deserves a clear, simple cancellation process and a company that respects your decision to leave. If Yourselfirst makes that difficult, the tools and escalation steps in this guide empower you to protect your wallet and enforce your rights under Philippine consumer law.
Stopee has helped thousands of consumers cancel services they no longer want, recover refunds from unresponsive companies, and avoid hidden charges through better cancellation practices. Whether you are cancelling Yourselfirst today or protecting yourself against future subscription traps, visit Stopee.com for verified cancellation guides, real user reviews, and step-by-step instructions for over 1,000 services. Your subscription, your choice, your control-that is the Stopee promise.